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Reviews of Hakata Tokyu REI Hotel

3 out of 5
Hakata Tokyu REI Hotel
1-2-23 Hakata Ekimae, Hakata-ku, Fukuoka, Fukuoka-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 513 out of 1008 reviews" "
Rating 8 - Good. 366 out of 1008 reviews" "
Rating 6 - Okay. 98 out of 1008 reviews" "
Rating 4 - Poor. 21 out of 1008 reviews" "
Rating 2 - Terrible. 10 out of 1008 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station
Stayed 4 nights in Apr 2024
Response from HAKATA REI on 18 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Lin Shing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room neat, clean & tidy. The location is convenient. Staff is nice & helpful. This is the second time I choose the hotel in Hakata. I would also choose the hotel again if I I voisit Hakata in fiture
Stayed 6 nights in Mar 2024
Response from HAKATA REI on 4 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all forms of transportation.
Stayed 2 nights in Mar 2024
Response from HAKATA REI on 1 Apr 2024
Dear Guest,Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Ria

Stayed 1 night in Mar 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Getting to the property can be challenging. We had to go up the stairs to access the walkway, go around the block to find it.
Stayed 2 nights in Mar 2024
Response from HAKATA REI on 29 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 5 nights in Mar 2024
Response from HAKATA REI on 23 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to Hakata station. We will stay here again!
Stayed 3 nights in Mar 2024
Response from HAKATA REI on 19 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

SHUI HIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast and good size bed.
Stayed 1 night in Feb 2024
Response from HAKATA REI on 2 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Caroline Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 minute walk or less to Hakata station and Bus terminal. Lots of shopping at Hakata and tax free shops. Walkable to good ramen and food places. Walkable to Tenjin, Gion, Nakasu areas as well. If it’s raining there are several malls around and underground passage way to Gion. Staff are friendly and polite. They will make you feel welcome and assist you with what you need. Laundry and Dryer is free. Only need to buy detergent for 100yen per load. There’s a microwave and vending machine in the hotel building as well.
Stayed 4 nights in Jan 2024
Response from HAKATA REI on 3 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good within a few minutes walk from the Hakata station. No idea with the renovation history of the hotel but the room and the facilities were all in immaculate condition.
Stayed 1 night in Jan 2024
Response from HAKATA REI on 30 Jan 2024
Dear Barry,Thank you for staying at our hotel.We opened in the summer of 2009. Although we are constantly undergoing partial renovations and maintenance, we are very happy that we were able to provide an environment that satisfied you.We hope that you will remember our hotel when you stay in Hakata again.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel, solid breakfast
1 night solo trip, got a basic room. Checkin was easy enough. I did have to pay the local tax even though I prepaid (it happens with sites like these.) Room was spacious and fit my needs. The one thing that was odd was that the door to the closet is also the bathroom door (sliding) so if you have anything within the pathway (like my suitcase) it wouldn't open the door to the bathroom all of the way. Shower was good, had waterfall, handle, and jet options. Amenities standard for Japanese business hotels. They have water dispensers instead of water bottles. Had breakfast downstairs. Go before 8am. Solid selection of food, plus mentaiko if you want to try a local specialty. Access to Hakata station is via above ground walkway. If you have luggage, go up to the second floor and walk along the walkway next to the bus terminal, it'll be a lot easier. Pleasant stay, no complaints, will consider staying here again if the price is right.
Stayed 1 night in Jan 2024
Response from HAKATA REI on 30 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

George, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place as near the train station. Remember to exit at West 6. If carrying luggages just walk past Exit 6 to the next building to take lift from B2 to Level 1.
Stayed 3 nights in Jan 2024
Response from HAKATA REI on 17 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Yosuke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location for shopping and multi restaurant walking access. Staff is very helpful to support us , very friendly (no smile though LOL). Highly recommended if you would like to stay in the very center of Hakata town. Not friendly to whom traveling with car, and it is not the right place if you are looking for silent place for evening time.
Stayed 1 night in Dec 2023
Response from HAKATA REI on 16 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Chin peng

Stayed 2 nights in Dec 2023
Response from HAKATA REI on 16 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Kazuo, Greer

Liked: Staff & service
Disliked: Property conditions & facilities
N/A
Stayed 4 nights in Dec 2023
Response from HAKATA REI on 22 Dec 2023
Kazuo様博多東急REIホテルをご利用くださり有難う御座います。しかしながら、私たちのホテルでの滞在には十分にご満足いただけなかったようで残念に思います。コメントを頂戴することができませんでしたので、詳細は分かりかねますが、もし次回宿泊の機会が御座いました際にはお言葉頂戴できればと思います。お客様からのお声をもとに、快適なホテル造りを心がけております。お力添えいただければ幸いで御座います。

10/10 Excellent

JI HEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HAKATA REI on 14 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HAKATA REI on 9 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

6/10 Okay

Dharma

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Quite dusty around the air-conditioning unit.
Stayed 2 nights in Dec 2023
Response from HAKATA REI on 5 Dec 2023
Thank you for staying at our hotel. Regarding the guest rooms, we apologize for not being able to provide clean rooms.We have immediately shared your review with the cleaning staff.All of our staff will work together to provide all our guests with rooms where they can feel safe.Last but not least, thank you for taking the time out of your busy schedule to write a review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of the Hotel are Excellent
Stayed 5 nights in Nov 2023
Response from HAKATA REI on 25 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Clemen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient business hotel
Stayed 4 nights in Nov 2023
Response from HAKATA REI on 25 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Hakata station but quiet. And room air quality was very good with no chemical smell.
Stayed 1 night in Nov 2023
Response from HAKATA REI on 15 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Takenori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bare bone hotel with style.
Stayed 1 night in Nov 2023
Response from HAKATA REI on 24 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Roland M Watanabe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 2 nights in Oct 2023
Response from HAKATA REI on 20 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Windham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in twin room with 3 beds. The extra bed is surprisingly comfortable. The shower is very nice too. Highly recommended.
Stayed 1 night in Sep 2023
Response from HAKATA REI on 20 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

LEUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from HAKATA REI on 14 Oct 2023
お客様へ、ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。

10/10 Excellent

Chutimon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. Staffs are helpful with great service. Clean room and spacious size. Highly recommended
Stayed 6 nights in Oct 2023
Response from HAKATA REI on 12 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

LEUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Sep 2023
Response from HAKATA REI on 5 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to Hakata JR station. Room is clean. Very eco friendly. Would be nice if there are more rooms with twin beds
Stayed 4 nights in Sep 2023
Response from HAKATA REI on 5 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Siow Hong

Stayed 2 nights in Sep 2023
Response from HAKATA REI on 4 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Naoki

Stayed 2 nights in Aug 2023
Response from HAKATA REI on 8 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

8/10 Good

Shuji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Nat, Bangrak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean facilities. Friendly staff.
Stayed 5 nights in Jul 2023

10/10 Excellent

KOON TIONG

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel room. Comfortable stay and it's very convenient. Near to Train Station and Bus Terminal. Reception Staff Mr Sato is very helpful and courteous. I want to thank him personally for his excellent service during check-in.
Stayed 2 nights in Jul 2023
Response from HakataREI on 26 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Clara

Stayed 2 nights in Jul 2023
Response from HAKATA REI on 8 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Kuen Hei David, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and close to Hakata Station. Very delicious breakfast buffet.Clean and spacious room with excellent service.
Stayed 7 nights in Jun 2023

10/10 Excellent

Hiroko

Stayed 1 night in Jul 2023
Response from HAKATA REI on 8 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Clemen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Convenient only a few mins walk to Hakata station
Stayed 4 nights in Jun 2023
Response from HakataREI on 3 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Wing Han

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
close to hakata station with 5 mins walk only
Stayed 1 night in Jun 2023
Response from Hakata Tokyu REI Hotel on 22 Jun 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Miki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, clean, and unique. I recommend this hotel and will use it again.
Stayed 1 night in Jun 2023
Response from Hakata Tokyu REI Hotel on 22 Jun 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
convenient location and quiet room.
Stayed 3 nights in Jun 2023
Response from HakataREI on 3 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the water pressure in the shower was perfect. The water pressure was high and the drainage was good. Wifi connectivity was also fast and stable. Really enjoyed our stay here!!! Will definitely recommend Hakata Tokyu REI Hotel to everyone!!!

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was near hakata bus station and train station. The room we booked was spacious and clean and the toilet was also bigger than other hotels in Japan. Wifi connectivity was also fast and stable. Really enjoyed our stay here!!! Will definitely recommend Hakata Tokyu REI Hotel to everyone!!!
Stayed 5 nights in May 2023

10/10 Excellent

Cheryl

Stayed 2 nights in May 2023

8/10 Good

CHI SING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Lai Fan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
A good value for a stay in Hakata.

8/10 Good

Maui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from HAKATA REI on 8 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Boon Pang

Stayed 3 nights in Apr 2023

10/10 Excellent

Wan Kam Rosa

Stayed 4 nights in Apr 2023

10/10 Excellent

Gino

Stayed 3 nights in Mar 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best thing about this property was the shower. Really fantastic!
Stayed 3 nights in Mar 2023