Front of property

Reviews of Hakata Green Hotel No.1

3.5 out of 5
Hakata Green Hotel No.1
4-4 Hakata-eki Chuo-gai, Hakata-ku, Fukuoka, Fukuoka-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 495 out of 1005 reviews" "
Rating 8 - Good. 379 out of 1005 reviews" "
Rating 6 - Okay. 85 out of 1005 reviews" "
Rating 4 - Poor. 35 out of 1005 reviews" "
Rating 2 - Terrible. 11 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024

10/10 Excellent

Yee

Stayed 2 nights in Apr 2024

10/10 Excellent

craig

Stayed 1 night in Apr 2024

10/10 Excellent

RENE

Liked: Amenities
Convenient
Stayed 1 night in Mar 2024
Response from Front Quang on 30 Mar 2024
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 Excellent

TSZ KI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to JR and bus stop
Stayed 1 night in Mar 2024
Response from Front Quang on 30 Mar 2024
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

8/10 Good

Masako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

JIYONG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just near from Hakata station. Quite far from Nakasu.
Stayed 2 nights in Jan 2024
Response from Front Keoroshi on 26 Jan 2024
Thank you for staying at Hakata Green Hotel No 1.It depends on the location, but it takes about 20 minutes on foot or about 5 minutes by subway to get to Nakasu.We look forward to seeing you again.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed linens are a bit old, otherwise everything else is excellent.
Response from Front Keoroshi on 26 Jan 2024
Thank you for staying at Hakata Green Hotel No 1.We look forward to seeing you again.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Front Keoroshi on 11 Dec 2023
Thank you for staying at Hakata Green Hotel Building 1.I look forward to seeing you again.

8/10 Good

Takashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located to shopping facilies in the station building. Safe to walk to and from the hotel. Staffs were kind helpful.
Stayed 1 night in Nov 2023
Response from Front Yoshimoto on 28 Nov 2023
Thank you very much for staying at Hakata Green Hotel No. 1.We are very happy to hear that our customers were satisfied.We are looking forward to see you again.Thank you.

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is spacious and the there is a sink outside the toilet.
Stayed 1 night in Nov 2023
Response from フロント on 15 Nov 2023
Thank you for staying at Hakata Green Hotel Building 1.I feel very happy to receive your compliment.I look forward to seeing you again.

10/10 Excellent

Chun Lung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Property looks brand new. Check in was easy. Room is very clean and well equipped, better than other hotels in this price range.
Stayed 1 night in Aug 2023
Response from Front Keoroshi on 3 Sept 2023
Thank you for staying at Hakata Green Hotel Building 1.I feel very happy to receive your compliment.I look forward to seeing you again.

10/10 Excellent

mona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed before and very pleased. Price, location, service, clean rooms. Only drawback was that we had to go to Green Annex for Japanese breakfast. Not a problem though, very close. Will definitely return!
Stayed 3 nights in Jul 2023
Response from Front desk Shiraishi on 23 Jul 2023
Thank you for staying at Hakata Green Hotel No.1. We are delighted to read your review that you had a relaxing time during your stay. Regarding breakfast, Salvatore on the 1st floor of Building No. 1 also has some Japanese dishes. Please use Salvatore when it is raining. thank you.Front desk Shiraishi

4/10 Poor

Kyle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
The location of the hotel was excellent. It's a few minutes away from Hakata Stations where there are many shopping sites and also restaurants. We have two twin bed room with a sofa bed. The room itself is smaller than the picture, but we were ok with it as we are only staying for two nights. The toilet is super small and has a strong mildew smell. We asked for a new room as we can't handle that smell. The staff changed us to a new room, with the same setting. The room has been sprayed with Febreze before we got the room. Yet this room still have the Mildew smell. The mildew smell got stronger and I was thankful to stay there for 2 nights only. Also. the sofa bed was leaning toward one side and we can clearly tell the bed needed to be replaced. As for the paid parking, it stated 1500 per night whereas most hotel allow you to go out freely. However, if you are not parked in the property, you cannot go out once you are parked, unless you pay extras. This was clearly not stated.
Response from Front Keoroshi on 4 Jul 2023
Thank you for staying at Hakata Green Hotel.The rainy season can inevitably smell. I am terribly sorry.I look forward to seeing you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, very close to Hakata Station and Bus Terminal (within 5 mins walk). Convenient stores and shopping malls (JR City, Kette OIOI) are nearby.
Stayed 5 nights in Jun 2023
Response from Front Shimizu on 21 Jun 2023
Thank you for making a reservation at Hakata Green Hotel No.1.Also,Thank you very much for your compliments on the location.When you come to Fukuoka, we hope you will be able to use our hotel again.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provided what I needed: low cost, close to the station, and clean
Response from Front Keoroshi on 15 May 2023
Thank you for staying at Hakata Green Hotel this time.Looking forward to seeing you again.

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2023
Response from Front Muraoka on 21 Apr 2023
Thank you very much for staying at Hakata Green Hotel No.1 this time.We hope you enjoyed your stay.We look forward to the day when we can meet you again.

10/10 Excellent

josephina, Hacienda Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hakata Green Hotel no. 1 is a very short walk from the train station, and in a safe but convenient location. Hotel condition seemed new, and staff is very helpful and friendly. I'll definately go back.
Stayed 4 nights in Jan 2023
Response from Front muraoka on 3 Feb 2023
Thank you for staying at Hakata Green Hotel.We are honored to have you satisfied.We are looking forward to seeing you again.Thank you for posting.Frontdesk Muraoka.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staff.
Response from Front Noda on 9 Jan 2023
Thank you very much for staying at Hakata Green Hotel No.1. We would also like to thank you again for your compliments. We will continue to strive to improve our services so that more customers can use our services with satisfaction. Thank you very much for taking time out of your busy schedule to post your valuable opinion. We are looking forward to seeing you again.

10/10 Excellent

Sarach

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and great location.
Response from Front Hori on 26 Dec 2022
Thank you very much for staying at Hakata Green Hotel No.1. We would also like to thank you again for your compliments. We will continue to strive to improve our services so that more customers can use our services with satisfaction. Thank you very much for taking time out of your busy schedule to post your valuable opinion. We are looking forward to seeing you again.

10/10 Excellent

MING YIU

Stayed 1 night in Nov 2022

10/10 Excellent

James

Stayed 1 night in Aug 2022
Response from 接客課 西井 on 6 Dec 2022
この度は博多グリーンホテル1号館にご宿泊頂き、誠にありがとうございます。 また、博多駅周辺に数多くあるホテルの中から、当ホテルをお選び頂きましたこと、重ねて御礼申し上げます。 この度はお忙しい中、ご投稿頂きまして誠にありがとうございました。また、お客様にお会いできます日を心よりお待ち申し上げております。

10/10 Excellent

Demeric

Stayed 2 nights in Aug 2021
Response from 接客課 大浦 on 19 Sept 2021
この度は博多グリーンホテル1号館にご宿泊頂き、誠にありがとうございます。 非常に快適に過ごして頂けた様子が伺え、大変うれしく思います。 お客様のご期待と信頼を裏切らぬ様日々精進し、今後もお客様にとってより良い宿泊施設を目指していく所存でございます。 またお客様にお会い出来ます日を、心よりお待ちしております。 接客課 大浦

8/10 Good

Belinda YL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

hideyo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Green hotel Hakata
Very nice hotel. Good location and the room was neat and clean.
Stayed 1 night in Dec 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to transportation and shopping
Stayed 1 night in Dec 2019

8/10 Good

DON SOO

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Niko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh stay
Meh stay. Tiny room, unhelpful service. Not worth the price.
Stayed 1 night in Aug 2019

10/10 Excellent

Ze Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best!
Great hotel with superb location. Would definitely go back if given the chance. Room is big considering it's location. Clean room, friendly reception.
Stayed 1 night in Jun 2019

10/10 Excellent

Lai I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
The location is very convenient. It takes 5 minutes to go to JR Station, there are 10 floors of shopping and restaurant in the building. The room is clean and not too small as in Japan.I will stay in this hotel if go Fukuoka again.
Stayed 2 nights in Jun 2019

6/10 Okay

Judy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pelvic hair in toilet, very small room, lobby has no air con or very few air con.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with my stay! Hotel was close to the station and the ladies floor was well equipped with many amenities.
Stayed 2 nights in Apr 2019

2/10 Terrible

Erica

Travelled with family
I did not know that it was smoking room. The smell of the room was really bad and I aked them to change the room but all they said was just spray the perfum in the room
Stayed 1 night in Mar 2019

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ladies Floor
Great location. Decent room size according to Japan standard. Stayed at ladies floor and there were thoughtful amenities. It should be a 10 out of 10 except on the day when we checked out, the male staff at the front desk was quite rude. He totally lacked of smile and even got annoyed when I told him to keep my suitcase for a couple hours. I never experienced this kind of service in Japan.
Stayed 4 nights in Mar 2019

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay to get around Fukuoka.
The location of the hotel is perfect! Just a 5 mins walk away to Hakata station. From the station you can get all around Fukuoka easily and what’s even better is only 2 stops away to the airport. Below the hotel there is family mart and food areas. Room is a little small but is acceptable for hotels in Japan. Shower and toilets are clean as well. Highly recommended!
Stayed 2 nights in Mar 2019

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really close to Fukuoka main station. Convenient for food and souvenirs.
Stayed 1 night in Feb 2019
Response from Hakata Green Hotel on 13 Feb 2019
Thank you very much for wtaying with us, and your comment as well. We look forward to seeing you again.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019

8/10 Good

Ben, san jose, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

6/10 Okay

Issey Theresa, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underwhelming no 1
At first i did not understand how a newer hotel could get a lower rating from its sister hotel company... then i stayed in the hotel and found out why. I’m comparing hakata green no 1 to hakata green annex. Check in is ok. They really don’t give late check out option as you have to pay (they could consider it specially if its not busy). Unlike in Annex, they will not put you in the ladies floor unless you book it. The room is typical japanese hotel, small but efficient. Bathroom is small with limited toilettries. So bring your own when your staying here. Hotel is near the Hakata station (about 3mins) and convenience store is everywhere. The place is safe to walk in even at night. If i were to stay in Fukuoka again i would probably choose the annex instead of No.1. But to give credit where credit is due im giving them a fair rate. Its cheaper and is still accessable to the train station. Not as homey feeling as the annex but if you need just the basics and comfy bed and a place to shower and put your things... then go for this hotel. This is the newest hotel out of all the hakata green hotels... so maybe they can still improve. Maybe im alone at this but maybe consider a late check out. It maybe a foreign concept since Japanese people are very prompt and on time but consider the late check out as some customers have late flights and would appreciate the extra hours for snooze. Just maybe.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2018