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Reviews of Hotel Las Palmeras Affiliated by FERGUS

4 out of 5
Hotel Las Palmeras Affiliated by FERGUS
Paseo Maritimo Rey de Espana, Fuengirola, Malaga

Reviews

7.0

Good

Rating 10 - Excellent. 87 out of 705 reviews" "
Rating 8 - Good. 302 out of 705 reviews" "
Rating 6 - Okay. 175 out of 705 reviews" "
Rating 4 - Poor. 107 out of 705 reviews" "
Rating 2 - Terrible. 34 out of 705 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Chris

Poor
Stayed 6 nights in Apr 2024

10/10 Excellent

andrew

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Jari Kanerva

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

4/10 Poor

Shaun

Travelled with group
Liked: Cleanliness, staff & service
The cooked breakfast was cold and poor.
Stayed 7 nights in Nov 2023

6/10 Okay

Helena

Liked: Staff & service, amenities
Had room outside Vending machine which was very noisy dispatching cans in the early hours. Street noise from party resellers went on until 7 in the morning. Food was OK and staff very friendly.
Stayed 3 nights in Aug 2023
Response from Customer Experience on 26 Aug 2023
Dear Helena, Thank you very much for your stay and the time taken leaving your valuable opinion on our Las Palmeras Affiliated by FERGUS. We are pleased to hear that your accommodation was satisfactory on the whole despite the issues highlighted for which we herewith apologise. Your rating as well as your constructive comments about the noise caused by the vending machine and the soundproof insulation of our rooms have been duly forwarded to our Management for consideration. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place.Thanks again for choosing FERGUS Group. We would love to welcome you back in the future. Kind regards, Susana Cuesta, Customer Experience. LAS PALMERAS Affiliated by FERGUS

6/10 Okay

Sari Kristiina

Liked: Cleanliness
Good location close to the beach. Clean rooms but worn furniture. Meals were very basic, disappointing.
Stayed 5 nights in Jul 2023
Response from Customer Experience on 24 Jul 2023
Dear Sari Kristiina, Thank you very much for your stay with us and your valuable review of our Las Palmeras Affiliated by FERGUS. We do appreciate both positive and constructive comments, therefore your  remarks concerning the impression given by the rooms furniture and the meals selection offered in the restaurant will be taken in consideration in our regular meetings with the hotel Management. Be assured we will keep on working hard to improve our service and make our guests feel like home. Looking forward to seeing you again in the future to show you the improvements made in all areas of the hotel. Kind regards, Susana Cuesta, Customer Experience. LAS PALMERAS Affiliated by FERGUS

6/10 Okay

Kathy

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from Customer Experience on 16 May 2023
Dear Kathy, Thank you for choosing us and taking the time to leave your valuable review of our Las Palmeras Affiliated by FERGUS. We are pleased that you have enjoyed many aspects of the hotel however, we are disappointed that your stay wasn’t entirely satisfactory. We value your constructive rating and be certain we will keep on working so that every guests feel like home. We do hope that you will give us another try in the future. Kind regards, Susana Cuesta, Customer Experience. LAS PALMERAS Affiliated by FERGUS

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2023

6/10 Okay

Bryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A bit worn out and shabby.
I was visiting a friend in Fuengirola. The lobby are is good, very spacious and clean. The reception staff very friendly. The Train bar staff also very nice. The hallway carpets very badly worn on the bedroom floors. The air con in the room was old, very noisy, did not work and pumped out stale air as if it hadn't been serviced for a long time. In-room facilities not good (no kettle, no water, limited bathroom facilities such as shower gel. I understand the market that they are aiming at, so maybe I made a wrong choice
Stayed 2 nights in Jan 2023

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff which were really helpful, so close to restaurants bars and shops. As well as beach on your doorstep
Stayed 7 nights in Sep 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2022

6/10 Okay

Elia Nora

Not a nice place
Ellos dicen ser hotel 4 estrellas pero les falta mucho para llegas a Ello no tienen plancha para facilitarle al huésped, la barra de la recepción muy descuidada y la barra donde se apoyan los brazos pegostosos
Stayed 1 night in Jul 2022

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2022

4/10 Poor

shaun

Stayed 2 nights in Apr 2022

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 8 nights in Jan 2022

6/10 Okay

Michael

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Generally very good
Stayed 6 nights in Jan 2022

6/10 Okay

dan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good in general. Clean, bright, breakfast good. Property is sad though needs refurbishment.
Stayed 6 nights in Jan 2022

8/10 Good

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the breakfast and servers. Not enough room in bar
Stayed 7 nights in Nov 2021

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here many times. Great location and easy for train and bus everywhere. Buffet breakfast is great. Disappointed pool was closed, as weather was lovely for November. Also noisy at night if room is on the entrance side, as pub plays music till 3am! Not every night, but not good to sleep! Staff all extremely helpful and friendly.
Stayed 4 nights in Nov 2021

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly I would stay there again
Stayed 5 nights in Aug 2021

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very rundown.Threadbear carpets,holes in walls,Walls patched all over hotel.It may have been 4 stars once,certainly not now.2 stars would be generous.Food very poor,always overlooked every day.Worst desert menu I have ever seen,and I have stayed in hotels all over Spain.Staff were not very pleasant (not all but most of them)
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, breakfasts and salads at dinner-time excellent. charges for wi-fi and electronic safety box in room pricey
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and lovely property, close to beach. Staff all very helpful, except one problem where a male staff member I believe was racist towards me
Stayed 5 nights in May 2019

4/10 Poor

MrAlanPratt, London England

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very dated,it needs a lot of work to update it around the pool is very bad
Stayed 7 nights in May 2019

6/10 Okay

Palle

Liked: Cleanliness, property conditions & facilities
Badd add on business model
The most annoying was late and go to room and spend a lot of time with the safetybox and gave up for going back to the reception for get it fixed and the answer was you must pay for it. I wonder it is not included and why I was not noticed this during check in. Second it was the fiorst hotel where I need to pay extra for internet - it wasnt included. I feel back in the old time where internet was something for few. Today all expect to have acces for what ever they are doing. here is defently a lot to impriove - just pout in the price form the beginning like the safety box. This seems to be a bad add on businiess model whcih complicate the stay of the guests.In facdt this is was I mostly remember
Stayed 4 nights in May 2019

4/10 Poor

Nancy

Disliked: Staff & service, room comfort
Find another place
No AC. No WIFI. Very noisy because had to have window open because no AC
Stayed 2 nights in May 2019

8/10 Good

Jorma

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfortable hotel in the city centre
Everything was excellent except on the day of check-out the room service was knocking on my door already at 9:30. WiFi is not free which is odd nowadays. Garage with access from the main elevators is a plus.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel, the only problem you have to pay for the wifi
Stayed 1 night in Apr 2019

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ka36db
I had to pay for WiFi. ——totally unacceptable. Also car park getting expensive
Stayed 7 nights in Dec 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, very clean and the staff were very helpful. breakfast was very good, I would recommend it.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad not to have free WiFi.A rip off actually.Same breakfast just tomatoes no beans or mushrooms etc
Stayed 4 nights in Nov 2018

8/10 Good

Chris, Bolton Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location good value for money comfortable clean Up to expectation
Stayed 6 nights in Nov 2018

8/10 Good

TEEMU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but noisy neighbourhood
Very noisy nightclub & pub area a cross the road. Noise continues usually until 6 am
Stayed 5 nights in Oct 2018

4/10 Poor

Mark, Wales UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated and Poor in need of major renovation
4 Star, this should be downgraded immediatey to a zero star. First of all the car park, so confusing, you have to press a button outside the building before you go in, so we had to back up and then a stranger showed us how it works, same on way out. Second, the check in, although it was pre paid via Hotels.com the receptionist wanted me to forward a confirmation e-mail to them, very odd as I have stayed in hotels all over the world and this was the first time I had to do that. Third, the elevator, hallway to room and room was grossly undermaintained, smell of urine and damp on 5th floor to outside pool area too. 4th, bed was like sleeping on concrete, one pillow each too. Fifth, wi-fi is not free and I paid for a token of 5 Euro for 24 hours in lobby. Sixth, I asked receptionsit if I had breakfast included as no confirmation on Hotels,com or from reception on check in, she and her colleague bluntly told me to check with restaurant as they don't know. Personality and cutomer service definitely lacking here. We went out for breakfast instead. We checked out thankfully after one night, glad we didn't book any longer. Outside the pavemnets lined with looky men
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2018

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Had a lovely room with a balcony. Great view.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Aug 2018

10/10 Excellent

Saz, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 4 star hotel
Lovely hotel, close to the beach front and harbour. 10 minutes walk from the bus and rail stations too. Right near some good restaurants and shopping area. Good selection of food at breakfast too (only B&B). Hotel room really comfortable and clean. Only problem was our room was on the outside near the party street - so from 2 am til 6 am it got very noisy! Staff were very helpful! It said free Wi-Fi but you have a pay for it! The roof top pool was a bonus at the end of a sightseeing day!
Stayed 4 nights in Aug 2018

4/10 Poor

Fred, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Outdated and noisy
The main problem with this hotel is that it is next to many bars and nightclubs and the extreme noise goes on till at least 4am. The hotel needs at least triple glazing and an entire refurb. Everywhere looks very dated and the pool area is extremely shabby with smelly drains. The staff work very hard, are almost all pleasant and the entertainment staff are excellent. Food is not good, done on the cheap and tasteless. In this day and age being charged a lot for wi fi and a room safe is simply appalling. Go and use the free wi fi at the organic cafe next door in protest.
Stayed 8 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Very old and dated
Really dated in every respect in need of a great deal of money spent on it.
Stayed 4 nights in Apr 2018

8/10 Good

Ernest

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2018

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Comfy stay
Had a good time at the hotel it was a little theatre break and the hotel was very convenient.
Stayed 1 night in Jan 2018

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Comfy stay
Had a good time at the hotel it was a little theatre break and the hotel was very convenient.
Stayed 1 night in Jan 2018

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Booked a Room with a terrace (paid extra) over looking the marina but didn’t get one.Went to reception and was told those rooms were suites checked hotel web site they don’t have any suites so basically they fobbed me off.
Stayed 4 nights in Jan 2018

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No free Wi-Fi
Disappointed a 4star hotel does not offer free WiFi when you can get it in bars and cafes across the road
Stayed 9 nights in Dec 2017

8/10 Good

Pam, Rochdale

Liked: Cleanliness, staff & service, room comfort
slightly dated however spotless
On entering our room we were disappointed due to it being dated, however we soon realized the room was immaculately clean, room service wanted to come daily. There was only 3 news channels in English but i managed to to sort remote and some of the American detective programs i transferred into English.The location was fab, the staff nice and the food good.
Stayed 5 nights in Dec 2017

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent business trips to Fuengirola
Nothing much to say, it was the usual business visit - several times a year for 8 years. I stay at the Las Palmas in winter due to my normal hotel, Las Rampas, being closed during the chillier months. The former is adjacent the promenade / harbour / ocean and is a 15 minutes walk from the railway station, the latter is in town and adjacent the main shopping street and is a 5 minutes walk from the station. The former has little character whilst the latter is full of character.
Stayed 1 night in Dec 2017