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Reviews of Atlantic Lumley Hotel

3.5 out of 5
Atlantic Lumley Hotel
84 LUMLEY BEACH ROAD, Freetown

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 39 reviews" "
Rating 8 - Good. 14 out of 39 reviews" "
Rating 6 - Okay. 1 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 2 out of 39 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Randel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was one of the nicest I have ever had in Freetown and I have been traveling to Freetown since 1999. A comfortable bed and a very clean and well equipped bathroom. The breakfast was adequate, but the lack of AC in the large room is a bit uncomfortable in the hot season.
Stayed 1 night in Mar 2024

8/10 Good

J.Magnus

Stayed 3 nights in Nov 2023

8/10 Good

Winne

Liked: Cleanliness, staff & service
Disliked: Amenities
My two weeks stay was overall pleasing, I was particularly impressed with the good customer service given by one of the staff Eldred Mattia who knew his job well and demonstrated great professionalism in what hospitality industry should have. He had made my stay with hotel so much more pleasant.

10/10 Excellent

Ranko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2022
Response from Iye Mary Kowa on 12 Dec 2022
Dear Ranko,Thanks for your feedback and hope you will come again.

10/10 Excellent

Norman

10/10 Excellent

Nike

Stayed 10 nights in Nov 2022

10/10 Excellent

Oumarou

Liked: Cleanliness, staff & service
Love the hotel location and amenities friendly staff breakfast amazingly delicious and the area is safe
Stayed 1 night in Aug 2022

8/10 Good

Ato

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
It was amazing. Staff were friendly. Check in was delayed however, I enjoyed my stay.
Stayed 3 nights in May 2022

10/10 Excellent

Nixon q

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my staying
Stayed 8 nights in Mar 2022
Response from IYE on 18 Mar 2022
Thanks for your feedback and hope you come again.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing Stay. Excellent service
Stayed 1 night in Jan 2022
Response from IYE on 7 Jan 2022
Thanks for your feedback. Hope you will come back.

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please no one book this hotel
No internet for 3 days No hot water Service so bad kakkerlak all over afbeeldingen in the bed
Stayed 5 nights in Jun 2021
Response from IYE on 24 Aug 2021
Dear Ahmed, Thank you for your feedback. Based on my findings, it was a technical problem that occur in that particular room which cause you not to access internet at that time but we have 24 hours internet and hot water in our hotel. we are very sorry for such unfortunate situation but we will surely work on your feedback so that it will not occur again. Once again thanks for your feedback. Regards

2/10 Terrible

Rhea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I never stayed here, but someone used my credit card to make two bookings costing $642 and $591.36 on 7-2-21 and 7-5-21. Fraudulently charged to my account on 7-6-21
Stayed 3 nights in Jul 2021
Response from sampson on 12 Jul 2021
Expedia team, please respond.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from sampson on 9 Dec 2020
Thank you for your stay with Atlantic Lumley Hotel. Hope that it was a pleasant one. Looking forward to see you again.

10/10 Excellent

MOSHE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Iye Kowa on 26 Mar 2020
Dear Moshe, Thanks for your feedback. Hope you will come back.

10/10 Excellent

Victor, USA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location , great staff, good breakfast and customer service
Stayed 1 night in Jan 2020
Response from Iye Kowa on 23 Jan 2020
Thanks for your feedback and hope you will come back.

8/10 Good

Verified traveller

Liked: Cleanliness
Convenient to activities at Lumley Beach. Spent 8 days and based on experience, recommend additional training for Front Line Staff in customer service and professionalism. Inappropriate discussions about guests, and staff’s personal activities. Delayed and in-consistent response for service from some employees. Concerns were addressed after complaint to Manager. All Staff should be a representation of what looks to be a classy hotel.
Stayed 8 nights in Dec 2019
Response from Ms Kowa on 9 Jan 2020
Thanks for your feedback and we will address these complaints. Once more thanks for your stay and hope you will come back

10/10 Excellent

Berkergie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to be
Wonderful place and great people
Stayed 7 nights in Dec 2019
Response from IYE KOWA on 23 Dec 2019
Thanks for your feedback. Hope you come again

8/10 Good

Merja

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from IYE KOWA on 23 Dec 2019
Thanks for your feedback. Hope you come back.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel pleasant staff pity hotels in area do not help to keep the beach opposite there hotels clean as I personally came with my family I would not return to that area because of the beach. Lovely beach at number 2 river but 30 min drive away
Stayed 4 nights in Nov 2019
Response from Iye on 27 Nov 2019
Thanks for your feedback. Hope you will come again.

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel design was really impressive. The rooms were spacious and had plenty of amenities. The bed was super comfortable! Staff were very accommodating. Coming from Europe I found the food slightly odd. Breakfast was ok but a lot of the food was fried. The Lunch and Dinner menu were quite strange. It was far too long with a more Chinese food than local African food. Therefore the food took about 1 hour + to come to our table most of the time. Overall comparing this hotel to others in Freetown this is a very good hotel.
Stayed 9 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

6/10 Okay

Wad

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is nice but the staff need training in customer service. The food is not so good. I ordered a beef curry and the beef was so tough and inedible. It suppose to be a smoke free hotel but the Chinese smoke at the will in the hotel with total disregard for the other guest health. The hotel is of course owned by a Chinese so I guess they get preferential treatment which is denied to others.
Stayed 6 nights in Feb 2019
Response from Iye Kowa on 4 Mar 2019
Dear Valued Guest Thanks for your feedback and will appreciate it. We are sorry for everything and we will work on it for better service. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right on the beach and all the main clubs.
Stayed 5 nights in Dec 2018
Response from Iye Kowa on 6 Feb 2019
Thanks for the feedback and hope you come back.Thanks. Regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Freetown. Excellent restaurant and the rooms are comparable to the best hotel s around the world.
Stayed 1 night in Jan 2019
Response from Iye Kowa on 23 Jan 2019
Thanks so much and please come back. Best wishes

8/10 Good

Kwasi A

Liked: Cleanliness, property conditions & facilities, room comfort
Will rebook in my next trip. Nice hotel.
Excellent venue. On the beach. Service ok, not exceptional. Breakfast moderate. Nice clean room though with fantastic view and super clean bath facilities. Will stay there again.
Stayed 3 nights in Nov 2018
Response from Iye Kowa on 5 Dec 2018
Dear Kwasi, Thanks for appreciating our hotel and service. Hope to see you back. Best Wishes

10/10 Excellent

Alesoghene

Amazing
I had a wonderful experience and the customer service was very good,keep up the good work guys
Stayed 2 nights in Aug 2018
Response from The management on 23 Aug 2018
Thank you for staying with us. Hope you have an enjoyable journey back home. Thanks once again and hope to see you soon.

4/10 Poor

Verified traveller

Disliked: Staff & service
Great Facility, awful service!
The front desk seems staff struggled to check me in and paying with a card at 06:00 was impossible...
Stayed 2 nights in Jul 2018
Response from Iye Kowa. Atlantic Lumley Hotel on 6 Jul 2018
Dear valued Guest, Noted and we will improve on the service.Thanks for your feed back. Thanks for choosing Atlantic Lumley Hotel. Kind reagards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atlantic Lumley Stay
Good location. Overlooking the Atlantic Ocean. Pricey for the location but worth the money.
Stayed 4 nights in Jun 2018
Response from Iye Kowa. Atlantic Lumley Hotel on 3 Jul 2018
Dear Valued Guest, Thanks for your feed back.

8/10 Good

Mike, Kansas, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2018
Response from Iye Kowa. Atlantic Lumley Hotel on 3 Jul 2018
Dear Valued Guest, Thanks for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed 5 nights in Jun 2018
Response from Iye Kowa. Atlantic Lumley Hotel on 3 Jul 2018
Thanks for your feedback

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Really great room, lovely atrium in the center of the hotel, and nice space across the road on the beach. A really nice place to stay in Freetown. Looking a holding an international conference there in the future, as the facilities are first rate.
Response from Iye Kowa. Atlantic Lumley Hotel on 10 May 2018
Thanks very much for complimenting our hotel and also nice meeting you. Waiting to hear from you for the international conference as discussed. Warm regards

8/10 Good

Jawdat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Iye Kowa. Atlantic Lumley Hotel on 2 May 2018
Dear Jawdat, Thanks for your compliments.

10/10 Excellent

Neil, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The Atlantic Lumley is on a par with any high end hotel anywhere in the world. If you are looking for a great place to stay in Freetown this would be my first choice everytime.
Stayed 1 night in Jan 2018
Response from Warm regards Iye Kowa Atlantic Lumley Hotel on 23 Jan 2018
Dear Neil Thanks for your compliment. We appreciated. You are always welcome to our hotel

10/10 Excellent

Essam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and modern accommodations but the real prize here is the staff - very friendly and they went above and beyond to take care of all our needs during our two week stay. Overall, very pleased and will definitely stay there again.
Stayed 13 nights in Dec 2017
Response from The management on 18 Jan 2018
Thank you for staying with Atlantic Lumley Hotel in your recent trip to Freetown. We have upgraded our bar with DJ and advance LED lighting system. And bicycle will be available for our guest for free as early as coming 2 weeks. Thanks once again.

10/10 Excellent

Jojo, monrovia, liberia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Absolutely refreshing location in Sierra Leone. i will definitely be staying there again. Wake up to the sand and waves. Room decor is absolutely perfect. I love the bathroom with the soaking tub. Five stars at this point for comfort!
Stayed 1 night in Oct 2017
Response from Iye Kowa. Atlantic Lumley Hotel on 10 May 2018
Thanks for your comments. kind regards

10/10 Excellent

Dadikul , Freetown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great customer service. Enjoyed the stay. The hotel needs a pool.
Stayed 1 night in Sep 2017
Response from Iye Kowa. Atlantic Lumley Hotel on 10 May 2018
Thanks for appreciating our service. For the pool is in progress. regards

10/10 Excellent

Arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Iye Kowa on 17 Jan 2019
Dear Arie, Thanks and come again Best Regards

8/10 Good

mars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Iye Kowa. Atlantic Lumley Hotel on 3 Jul 2018
Thanks for your feedback. Kind reagrds