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"I was hesitant to stay at this hotel given that I am over 70 and it was clear from the advertising/comments that the main demographic appears to be adults in their early 20s to mid 40s. I am so very glad that I overcame that hesitation and spent three nights at CitizenM Back bay in mid September. First, the location is absolutely perfect—neighborhood is lovely and the T is just across the street. Second, the staff is extraordinary. They are friendly, courteous and very helpful as needed. Third, the room was great. Yes, it is relatively small; however the view over the Charles is gorgeous and they have designed the space very cleverly. You have everything you need—including a very comfortable bed and pillows. Fourth, the public rooms and deck on the second floor are wonderful fun—vibe is great and the artwork is very, very unique (in a good way). Fifth, the breakfast is far superior to any I have had in the US in a decade; it is very similar to breakfasts served in hotels in Europe with eggs, citrus fruit and berries, yoghurt (including vegan), biscuits, cheeses, cold cuts, and so on. Well worth the 14 dollar supplement. So my husband and I are converts and very much look forward to our next stay."

"The place way amazing! We went there to stay when we say the Red Sox win angst the A’s! Such an amazing hotel and the staff were wonderful especially the valet attendant on the day shift of the 18th he was so helpful with telling us how to get a pedicab and making sure we had one and it was safe! The room was beautiful and so quiet! Thank you for such an amazing time. We have never really stayed at Marriott hotels before but we definitely will start now!! Thank you again for such a lovely time! We look forward to coming back for another stay soon! "

"Location"

"Nice hotel, good view from our room, friendly staff, great location."

"The staff makes the place!! Lou is amazing at the Valet! We love him "

"Easy self-checking in and checking out with instructions sending to me on my phone in advance. "

"Clean Room!"

"Very modern. property. Loved Lobby area"

"Convenient location. Clean and reasonably priced"