In-room safe, free WiFi

Reviews of Fox Glacier TOP 10 Holiday Park & Motels

2 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 134 out of 314 reviews" "
Rating 8 - Good. 126 out of 314 reviews" "
Rating 6 - Okay. 43 out of 314 reviews" "
Rating 4 - Poor. 6 out of 314 reviews" "
Rating 2 - Terrible. 5 out of 314 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph, Crescent City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fox Glacier TOP 10 on 27 Mar 2024
Thank you for the 5/5 rating Joseph!

8/10 Good

leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this Top10 was very good safe and warm. Found cleanliness could have been a little better. we found mold in corner of shower mentioned to manager and she managed to get cleaner to return however mold still present.
Stayed 2 nights in Mar 2024
Response from Fox Glacier TOP 10 on 27 Mar 2024
Thank you for taking the time to submit a review Leigh. We are pleased you had an enjoyable stay. We really appreciate your feedback and always take on board the comments we receive to help us constantly improve.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place to stay
Stayed 3 nights in Mar 2024
Response from Fox Glacier TOP 10 on 27 Mar 2024
Thank you for the 5/5 rating Wendy! We are so pleased you had a great stay

8/10 Good

Chad

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didn’t like the person at the front desk questioning if my partner and I are sharing the queen bed… it’s 2024! (1) it’s not your business. (2) I booked the room (3) if I have a problem I’ll tell you as the customer (4) don’t make stupid comments. Didn’t feel very LBGTQ friendly.
Stayed 1 night in Jan 2024
Response from Fox Glacier TOP 10 on 13 Mar 2024
Hi Chad, point taken. however; no one was ever trying to offend you, we were just trying to confirm that the bedding configuration would suit your needs. Apologies you were offended by this, our team have had a chat surrounding this. We are most certainly an all inclusive holiday park!

6/10 Okay

Durga Man

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fox Glacier TOP 10 on 8 Mar 2024
Thank you for taking the time to rate your stay Durga Man!

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Lake Matheson and the glaciers. Unlike Franz Josef this site is only 5 minutes walk from the village. Cabins are good with all necessary facilities and comfortable beds.
Stayed 2 nights in Feb 2024
Response from Fox Glacier TOP 10 on 22 Feb 2024
Thank you for the awesome review Peter! Yes, we are the perfect base to explore all the stunning Fox Glacier area has to offer. Happy travels

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights. The location is ok, within town center radius, parking is ok. Cooking equipment is fine too. The cost is a bit high.
Stayed 3 nights in Feb 2024
Response from Fox Glacier TOP 10 on 22 Feb 2024
Thank you for taking the time to submit a review Howard. We really appreciate your feedback and always take on board the comments we receive to help us constantly improve.

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fox Glacier TOP 10 on 22 Jan 2024
Thank you for taking the time to submit a review Jimmy!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice clean, well maintained accommodation. Recommend.
Stayed 1 night in Dec 2023
Response from Fox Glacier TOP 10 on 22 Jan 2024
Thank you for the awesome feedback Olivia. We are really pleased you had an enjoyable stay!

10/10 Excellent

Jan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fox Glacier TOP 10 on 10 Jan 2024
Thank you for the 5/5 rating Jan!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Good facilities. Busy place.
Stayed 1 night in Jan 2024
Response from Fox Glacier TOP 10 on 10 Jan 2024
Thank you for the 10/10 rating!

10/10 Excellent

Narelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying in a holiday park and we were really impressed with how well equiped and quiet it was. Everyone packed up quietly, no shouting and people drove slowly. We stayed in the 1 bedroom cabin and it was immaculate.
Stayed 2 nights in Jan 2024
Response from Fox Glacier TOP 10 on 10 Jan 2024
Thank you for the awesome feedback Narelle. Thrilled to read your first time staying in a Holiday Park was enjoyable, that is what we like to read! We hope you come back stay again in the future. Happy travels

8/10 Good

Karen

Travelled with family and small children
Liked: Staff & service
Great playground for kids
Stayed 1 night in Dec 2023
Response from Fox Glacier TOP 10 on 10 Jan 2024
Thank you for the 4/5 rating Karen! Yes, we have plenty for the kids to do like the Playground, Giant Chess, Funbikes, Glow Worm walk and the gmes room.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Queenstown TOP 10 Holiday Park on 12 Dec 2023
Thank you for the 10/10 rating Michael!

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a stop over.
Stayed 2 nights in Nov 2023
Response from Fox Glacier TOP 10 on 27 Nov 2023
Thank you for taking the time to leave a reiew Melanie!

8/10 Good

Steph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from Fox Glacier TOP 10 on 13 Nov 2023
Thank you for the 4/5 rating Steph! We are pleased you had an enjoyable stay

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night. Great little two bedroom unit.Very clean. Spa was a great bonus
Stayed 1 night in Sep 2023
Response from Fox Glacier TOP 10 on 11 Oct 2023
Thank you for the awesome feedback Annette! We are thrilled you had a great stay in one of our 2 Bedroom Units. Yes, our hot pool is awesome, with a fantastic view of the mountain

10/10 Excellent

Dion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff great location great facilities for price
Stayed 2 nights in Jul 2023
Response from Queenstown TOP 10 on 20 Jul 2023
Thanks for the awesome review Dion, we are thrileed you had an enjoyable stay!

8/10 Good

Karsten, Hamilton RD3

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Top 10 Always good and clean with top facilities
Stayed 1 night in Mar 2023
Response from Fox Glacier TOP 10 on 22 Mar 2023
Thank you for the TOP review Karsten!

8/10 Good

Gillian

Stayed 1 night in Feb 2023
Response from Fox Glacier TOP 10 on 6 Mar 2023
Thank you for the rating Gillian. We are pleased you had an enjoyable stay at Fox Glacier TOP 10

10/10 Excellent

Peter

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a Milford Sound cruise scheduled for the next day and had some difficulty finding lodging in either Franz Joseph or Fox Glacier. We were able to book a kind of cottage at the Fox Glacier TOP 10 Holiday Park. The rooms was excellent, but expensive. Our only issue was that apparently the water was unsafe to drink in Fox Glacier. The Top 10 park provided UV-treated drinking water in the shared kitchen so that took care of the problem for us.
Stayed 1 night in Feb 2023
Response from Fox Glacier TOP 10 on 6 Mar 2023
Thank you for writing a review Peter. We are the biggest accommodation provider in the Fox Glacier area so we generally can be of service! We are so pleased you come to stay with us. Yes, the Westland District Council Boil Water precaution is unfortunately out of our hands but as you say installing UV Water Filters has taken a lot of pressure of. We are so pleased you had a great stay.

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabin Parks aren’t usually our thing but when the need arises on a busy day this place met our expectations. Very clean unit with updated bathroom. Quiet and great on-site facilities. Waking distance to everything in Fox.
Stayed 1 night in Feb 2023
Response from Fox Glacier TOP 10 on 6 Mar 2023
Thank you for the awesome review Nathan. We are so pleased you branched out and stayed with us and it met your expectations We are definitely the perfect base to explore all the Fox Glacier area has to offer.

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Fox Glacier TOP 10 on 22 Mar 2023
Thank you for taking the time to submit a rating Jessica

10/10 Excellent

Marcus

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was clean an comfortable. We really enjoyed our stay.
Response from Fox Glacier TOP 10 on 23 Jan 2023
Thank you for the 5/5 review Marcus. We are so pleased you really enjoyed your stay

2/10 Terrible

Sandra

Stayed 1 night in Jan 2023
Response from Fox Glacier TOP 10 on 11 Jan 2023
Hi Sandra, thank you for taking the time to submit a rating. Some comments surrounding this would have been super helpful as we really apppreciate feedback and always take on board the comments we receive to help us constantly improve.

6/10 Okay

Lorna

Travelled with family
Liked: Amenities
Reasonable price, spa booking was mixed up.
Response from Fox Glacier TOP 10 on 11 Jan 2023
Thank you for taking the time to submit a review Lorna. Apologies your Hot Pool booking was mixed up. Happy Travels and Happy New Year!

10/10 Excellent

Susan

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great customer service, very clean rooms.
Response from Fox Glacier TOP 10 on 11 Jan 2023
Thank you for the positive feedback James. We are so pleased you had a great stay!

6/10 Okay

Lynnette

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Handy to town.
Stayed 1 night in Nov 2022
Response from Kim on 24 Nov 2022
Thank you for the rating Lynette.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The one room apartment was very small for a family of 5.
Stayed 1 night in Apr 2021
Response from Kim on 12 Apr 2021
Thank you for taking the time to submit a review. We do offer a wide variety of accommodation options to suit the needs of all travelers. We are glad you had an enjoyable stay.

6/10 Okay

Julianne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Kim on 20 Oct 2020
Thank you for leaving a rating.

10/10 Excellent

Peter, Hokitika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we expected. Lovely bed. Enjoyed the setup.
Stayed 1 night in Jul 2020
Response from Kim on 13 Jul 2020
Thank you for the positive feedback Peter! Great to read you enjoyed your stay with us at Fox TOP 10. Happy travels 🙂

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Kim on 26 Mar 2020
Thank you for taking the time to submit a rating 🙂

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Kim on 8 Mar 2020
Thank you for taking the time to submit a rating Richard. 🙂

8/10 Good

Geoff, Hunter Valley NSW

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the mountains in the distance. Quite an amazing backdrop. Staff were very friendly and helpful.
Stayed 1 night in Mar 2020
Response from Kim on 8 Mar 2020
Thank you for the great review Geoff! We agree the surrounding mountain views are stunning! Great to read you had an enjoyable stay. Happy travels 🙂

6/10 Okay

André

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from Kim on 5 Mar 2020
Thank you for taking the time to submit a rating Andre. 🙂

8/10 Good

Nell, Brisbane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great park with very friendly and helpful staff in a quiet location. All attractions and necessities are a short drive away.
Stayed 2 nights in Feb 2020
Response from Kim on 20 Feb 2020
Thank you for your feedback Nell. We are glad you enjoyed your stay and our staff were all friendly and helpful! We hope to have you back to stay with us in the future. Happy Travels 🙂

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Kim on 20 Feb 2020
Thank you for the 4 out of 5 rating! 🙂

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views. Clean & private. The cooking facilities were adequate for a short stay. Nice outdoor deck area where we could enjoy a drink.
Stayed 1 night in Feb 2020
Response from Kim on 20 Feb 2020
Thank you for submitting a review. Yes our surrounding views are stunning! We are glad you enjoyed your stay with us at Fox Glacier TOP 10 Holiday Park. 🙂

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Kim on 20 Feb 2020
Thank you for the 4 out of 5 rating 🙂

10/10 Excellent

Nicole, Minnesota, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit nervous to stay at a hostel/motorpark type facility like this, but I was highly impressed. We rented a facility that came with its own bathroom and kitchen. It was exactly what we needed. It was clean, comfortable and easy to find (even when we arrived late in the dark). The staff were able to leave us all the information and cabin key in their late arrival key box. The gentlemen who runs the property was still there and nice enough to wake up and help us. Wonderful property. Wonderful staff. Would definitely recommend.
Stayed 1 night in Feb 2020
Response from Kim on 20 Feb 2020
Thank you for the fantastic feedback Nicole! We are glad you had a comfortable stay and changed your perspective on staying in a holiday park. We have a variety of accommodation options to suit every traveler. Happy travels 🙂

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hut was clean and contained a small kitchen, bathroom, bedroom and tiny lounge room. For one night it was fine but for a longer stay, not so wonderful. There was nowhere to put two normal-sized suitcases except in the lounge room. The village was within walking distance, however we visited bLake Matheson twice, afternoon and again the next morning for much better views, and the Holiday Park was very close - a few kilometres down the road with spectacularly morning views of Mt Cook and Mt Tasman.
Stayed 1 night in Feb 2020
Response from Kim on 20 Feb 2020
Thank you for the great feedback! Yes we are the perfect base for all the Fox Glacier area has to offer. Lake Matheson is a must see! We are glad you enjoyed your stay with us 🙂

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Walking distance to town, cosy & comfortable unit, friendly staff but spa wasn’t working unfortunately:(
Stayed 2 nights in Feb 2020
Response from Kim on 11 Feb 2020
Thank you for the feedback. Yes we are the perfect base to explore all the Fox Glacier area has to offer. Great to read you enjoyed your stay. Happy travels 🙂

8/10 Good

Tamar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing place to stay.
Nice caravan park. With clean spacious facilities. We stayed in one of the cabins and would stay there again. However, it would be nice to have had fly screens on the windows as it was quite warm when we were there and there are sandflies which bite.
Stayed 1 night in Jan 2020
Response from Kim on 11 Feb 2020
Thank you for the feedback Tamar. We are glad you enjoyed your stay in one of our cosy cabins and we hope you come to stay with us again. 🙂

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kim on 10 Feb 2020
Thank you for the 10/10 rating! 🙂

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The people that manger this caravan park have no care for the customer
Stayed 1 night in Jan 2020
Response from Reception Senior on 31 Jan 2020
Hi. We are sorry to receive this feedback. Unfortunately we are unable to identify what guest you are and the details of your stay, while we appreciate all feedback, we are unable to address your concern due to lack of detail. Please advise us on how we can specifically care for the customer and manage the park better? .

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The manager doesnt have "word of honour". She never arranged for pickingup and dropping us to the bus terminal as she promised. Supposed i want to cancel my booking la sdt August as i found a hotel mych nearest to the terminal but she promised me that asrangement. We had many baggage, i called her and emailed her 3 days before to remind her but still no oine tgere and when we arrived, tge staffs doesnt know.. tge room is so old and not clean..my kuds get itchy bites. Now we are worried about this flies bites..is crawling on my kids body..how it will sortout???
Stayed 1 night in Jan 2020
Response from Kim on 3 Feb 2020
Thank you for taking the time to submit a review. We sincerely apologise for the lack of communication and service that was offered to you and then not followed through. It is not common practice for us to do bus transfers as our holiday park is only 900m from the bus stop however if this service was offered to you then it should have been done. At this time of year sand-flies are rampant on the West Coast of New Zealand. We do sell some great sand-fly repellent at reception for this, unfortunately there is nothing else you can do.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Kim on 27 Jan 2020
Thank you for the 5 star rating!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from Kim on 27 Jan 2020
Hi there, some comments to reflect the 2 star rating would have been really useful. This way we can take comments into consideration and improve things if needed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Kim on 19 Jan 2020
Thank you for the rating :)