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Reviews of Hilton Garden Inn Dallas/Arlington

4 out of 5
Hilton Garden Inn Dallas/Arlington
2190 E Lamar Blvd, Arlington, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

dest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Vickie, May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location, easy to get in and out of, very clean. Would stay here again.
Stayed 1 night in Apr 2024
Response from Lacey B. on 6 May 2024
Dear Ms. RatliffThank you for your fantastic review! We're delighted to hear that you enjoyed our hotel's convenient location and found it easy to navigate. Our team takes great pride in maintaining a clean and welcoming environment, so it's wonderful to know that this was reflected in your stay.We're thrilled that you would choose to stay with us again, and we can't wait to welcome you back for another great experience.Warm regards,Lacey BabcockAssistant General Manager

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FYI, cell service is awful inside the hotel rooms and the free wifi is just as bad. I couldn’t get simple apps to load on my phone or websites to even function. Extremely disappointed to shell out all that money and experience internet speeds that of a decade ago.
Stayed 1 night in Apr 2024
Response from Taylor on 7 May 2024
We are so sorry that you have had a bad experience with our Wi-Fi. We have recently gone through an update of our services and hope for a better outcome during your next stay.

6/10 Okay

Jerry, Bandera

Travelled with partner
Disliked: Amenities, property conditions & facilities
I will not be returning to this hotel. There is far better options in my option. First of all you charge 9.00 per person for a microwave breakfast that every neighboring hotel has for free. Second only one elevator worked just part of the time. Nice staff friendly and all but definitely isn’t worth the money.
Stayed 2 nights in Apr 2024
Response from Lacey B. on 6 May 2024
Dear Mr. / Ms. Morgenstern,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. Providing excellent value and service is important to us, and we regret that we fell short during your stay.We understand your concerns regarding the breakfast charge and elevator availability. Your feedback is valuable to us, and we will use it to improve our services.We appreciate your kind words about our staff and their friendliness. However, we understand that this alone may not be enough to warrant a return visit. We apologize for any inconvenience and hope that you might reconsider in the future.Thank you again for your feedback, and we wish you all the best in your future travels.Warm regards,Lacey BabcockAssistant General Manager

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Dawn, Houghton Lake

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people above me had cement for feet as they were so loud walking above me it was ridiculous. It went on until about 12:30am when I chucked a creamer at the ceiling. They must have gotten the hint that they were being loud or they finally decided to be in bed. I would never stay in this hotel again because of that.
Stayed 1 night in Mar 2024
Response from Taylor on 7 May 2024
We at the Hiton Garden Inn understand your frustration with noise and hope to provide you a better experience during your next stay. When booking, a request can be made to be on the top floor. This prevents any issues with noise from above.

8/10 Good

Dacia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of construction going on next door. Property was nice. Our room smelled like mildew and outlet in the bathroom didn’t work. Staff was friendly and nice though.
Stayed 2 nights in Mar 2024
Response from Taylor on 7 May 2024
Every day we are working to improve. Thank you for your feedback, Dacia. Though we cannot control the environment around us, we can control the quality of our rooms. These issues will be resolved and ready for your return.

10/10 Excellent

Belinda, Corpus Christi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Elevator stopped working a couple times while there. Super awesome staff..very nice and helpful..
Stayed 1 night in Mar 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy, Taft

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Under construction, but our stay was still excellent
Stayed 2 nights in Feb 2024

4/10 Poor

Kathy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Problem with total remodel as we checked in.
Hilton Garden is doing a total refresh apparently on this location. There must have been 45 Spectrum trucks in the parking lot and workers day and night. It was quite surprising and scary for 3 women travelling. The front desk was blocked so we had to go around the back. It was dark, cold, and lots of workers. I wish we had been told this prior to our arrival/checkin.
Stayed 2 nights in Jan 2024

4/10 Poor

Brenda Renee

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We traveled for the High School Football championships in mid-December, so the hotel is very convenient to get to AT&T Stadium. However, they are doing a lot of remodeling inside. The holiday season does not seem like a good time to do this. The front doors were taped off and the side doors were locked after 10PM when we finally arrived. They had software malfunctions and we had to wait until after 9PM the following night to receive our key cards. We had to be let in by housekeeping when we arrived. It was a bit disturbing that about 30 minutes after we arrived, and getting ready for bed, that the same housekeeping guys was opening our door to let someone ELSE into the room. We hadn't secured our door yet, but that was concerning they booked someone into our room in less than an hour. The whole weekend, we weren't able to get the internet to work on our laptops so had to try to conduct our business via phones which was almost worthless. Overall, not a horrible experience, but not the great one we'd had on prior stays, either.
Stayed 3 nights in Dec 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to an event at ATT Stadium, was close to DFW, and close. To stadium. They had a $15dollar round trip shuttle. No need to drive, taxi Uber, etc. great experience all around.
Stayed 2 nights in Nov 2023

4/10 Poor

Emaree

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bed was so creaky that we woke up anytime we moved. Microwave, fridge and tv remote didn’t work. Site advertised “free Wi-Fi” but you can only access it if you become a Hilton Member, still bad Wi-Fi. They say there’s a breakfast buffet and a breakfast you have to pay for, you’d think that the buffet part would be complimentary to your overpriced stay but no, you pay $13 PER PERSON for dehydrated eggs, stale bread/bagels and old fruit. The only good thing about this stay was that the staff was very nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. Only complaint is price at the bar. Was able to get beer at AT&T at a better price than at the lobby bar.
Stayed 1 night in Nov 2023

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location and cleanliness and easy check in … extremely noisy all night long. Insane.
Stayed 1 night in Nov 2023

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful place
Absolutely horrible place. Dated interior design, disgusting food, sloppy looking staff. We arrived late, were tired, checked out the next morning and went to The Sheraton for the same price which was top notch. We would like a full refund and reimbursement for Uber fair.
Stayed 3 nights in Oct 2023

4/10 Poor

Joshelin

Travelled with partner
Disliked: Amenities, property conditions & facilities
I am never the type to be unsatisfied with hotels but this stay was not the best. I arrived and their computer systems were not working properly, I waited a good 10 minutes. I was then informed the pool was closed because of maintenance which was bummer since I looked forward to laying by the pool. The desk person then informed me about breakfast, I figured since they took away an amenity that I would ask if they were offering free breakfast to which he said No. They had no cable, and the wifi was not good at all. I will not be visiting a Hilton Garden again unfortunately.

2/10 Terrible

ISAAC

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not get the food that I paid for & staff was not helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Jose, Killeen

Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Andrew

Stayed 1 night in Sep 2023

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very good if going to Texas Ranger Game. Close.

6/10 Okay

Marilyn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
When we came to check in, we waited at the desk for 10 mins before someone finally came out to check us in. Then she starts telling me about the bar there and the pool hours and then says “and breakfast is available… for $69”!! I thought I misunderstood, I verified that that’s what she said and she said “yes for the 2 of you”. Really Hilton? You’re charging that ridiculous amount of money for breakfast when most hotels offer free breakfast! We won’t be staying here again.
Stayed 1 night in Sep 2023

10/10 Excellent

James, lafayette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was courteous and prompt. Walking distance to many attractions and places to eat. Nice location.
Stayed 1 night in Aug 2023

8/10 Good

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the gront counter with the long black hair was awesome (sorry for not knowing her name), but the young lady with the shorter black hair is extremely rude. Will be back.
Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mark, Hutto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place that accommodated a quick weekend getaway for the NFL game in town.
Stayed 1 night in Aug 2023

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at when attending a football game or baseball game. Very close to everything.
Stayed 1 night in Aug 2023

2/10 Terrible

Saul

Travelled with family
Disliked: Staff & service, property conditions & facilities
Horrible Stay
AC not working requested another room before attending the event we traveled for. They said let maintenance try to fix it. Got a call an hr later while event AC not fixed new room would be waiting. Got back to hotel late in the evening and our room was left open with all of items there no apologies or remorse from staff. No supervisor available at anytime
Stayed 1 night in Aug 2023

6/10 Okay

Casey

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
This hotel is dated and many things aren’t working correctly, like the seated bicycle in the gym.
Stayed 1 night in Jul 2023

10/10 Excellent

Mary Nell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

juan

Travelled with family
Liked: Cleanliness, property conditions & facilities
everythign ok.. but they did not mention that room cleaning was optional.. and did not realized this until we arrive late and room was not clean
Stayed 2 nights in Jul 2023

10/10 Excellent

Christy, KILLEEN

Stayed 1 night in Jun 2023

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful facility. Great staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Pam

Stayed 3 nights in May 2023

8/10 Good

valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

sheryllynn

Stayed 1 night in May 2023

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is perfectly situated for attending the AT&T stadium and offer a shuttle service to and from the stadium.
Stayed 1 night in May 2023

2/10 Terrible

Janice

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Unsafe Stay
Loud, rude party in too next to ours. Called desk at 4:15……. They stopped & moved into hall & room across, continued partying Called desk again at 5:20…… they should have taken care of this..My family got very little rest… not offered any comp
Stayed 1 night in May 2023

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rome ready when we arrived. They had a free shuttle to the Ranger game to and from the game
Stayed 1 night in Apr 2023

10/10 Excellent

Clarence

Stayed 1 night in Apr 2023

10/10 Excellent

Isaias Flores

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby was very beautiful and welcoming very clean the staff was very helpful and friendly. Our room was spacious and clean we live the full glass shower. As for location it’s just down the road from Hurricane Harbor and Six Flags is just in the other side of the interstate plus both stadiums are very close. Thinking of coming back in July for a family trip to Six Flags and Hurricane Harbor. Would highly recommend this hotel.
Stayed 2 nights in Mar 2023

4/10 Poor

Timmy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor
It was okay I ended up paying $30 more when I got here after buying the hotel online and for them to have no air conditioner really sucks
Stayed 1 night in Mar 2023

8/10 Good

Darris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Donald

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
list goes on and on
Stayed 3 nights in Jan 2023
Response from General Manger on 4 Feb 2023
Dear Donald,Thank you for your feedback. It is always our goal to exceed guest expectation. Unfortunately we fell short of that goal. We have shared your comments with our team as coaching opportunity to improve. I would like to get more details of your experience as it may have been an isolated incident. Please feel free to contact me at 817-274-6644 to discuss.Thank you and I look forward to hearing from you.

10/10 Excellent

MzBlack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Moments
My stay was wonderful and very enjoyable. The service was excellent.
Stayed 1 night in Jan 2023
Response from General Manger on 4 Feb 2023
Hello MzBlack,Thank you for sharing your feedback about your recent stay with us. It is always great hearing positive guest experiences such as yours and we have shared your comments with our team.Thank you and we look forward to serving you again.Best regards,

2/10 Terrible

Joy

Travelled with family
Liked: Cleanliness, staff & service
I pre paid for my hotel and was charged again at the desk. It will take up to ten days to get my money back. This is unacceptable.
Stayed 2 nights in Jan 2023
Response from General Manger on 4 Feb 2023
Dear Joy,Thank you for your feedback. We sincerely apologize for the inconvenience with your billing. We will address this with the appropriate department as a coaching opportunity for improvement.We hope to get the opportunity to serve you better next time your travel brings you to Arlington.Kind regards,