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Reviews of Hilton Fort Worth

4 out of 5
Hilton Fort Worth
815 Main St, Fort Worth, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 505 out of 1001 reviews" "
Rating 8 - Good. 207 out of 1001 reviews" "
Rating 6 - Okay. 135 out of 1001 reviews" "
Rating 4 - Poor. 84 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Anna

Travelled with family
Disliked: Staff & service, property conditions & facilities
The staff was not pleasant.
Stayed 2 nights in Apr 2024
Response from Aylyn Alvarado (FOM) on 5 May 2024
Thank you for your feedback. We sincerely apologize for the experience you may have had. We take your feedback seriously and will use it to improve our guest satisfaction.

6/10 Okay

jose

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
I was staying for 5 days, the first 3 days I was without shower gel, I requested on several occasions to be able to bathe with soap and not shampoo, finally my last 2 days they deigned to place shower gel, the last night as if that were not enough I had no service The room was as I left it in the morning, a real mess, the House Kipping departmen is a real desaster
Stayed 5 nights in Mar 2024
Response from Aylyn Alvarado (FOM) on 22 Apr 2024
Thank you for staying with us here at the Historic Hilton Fort Worth. We understand how important it is to provide our guests with a welcoming and clean stay experience. We apologize for the inconvenience caused by the housekeeping service not meeting these expectations. Your feedback is valuable to us, and we promise to use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Aylyn Alvarado (FOM) on 22 Apr 2024
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our property and service. We hope to have the pleasure of welcoming you back to our hotel soon!

6/10 Okay

Kirstyn

Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for your review! We hope to see you again in the not-too-distant-future.

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Aylyn Alvarado (FOM) on 22 Apr 2024
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our property and service. We hope to have the pleasure of welcoming you back to our hotel soon.

10/10 Excellent

Manny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay and very convenient valet parking
Stayed 1 night in Apr 2024
Response from Aylyn Alvarado (FOM) on 22 Apr 2024
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and the valet service. We hope to have the pleasure of welcoming you back to our hotel soon!

2/10 Terrible

Keith

Travelled with partner
I am aware these are situational, but while there there were 3 elevators with only one working. Kids from a local convention running all over the place. They set off fire alarms, ran up and down the halls and played with the elevator(s) to make it even more difficult. Beyond that, water was shut off a few hours and the lobby restroom door was always locked
Stayed 2 nights in Apr 2024
Response from Aylyn (Front Office Manager) on 8 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for your review!

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice an clean, and quiet.
Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Apr 2024
Thank you for the 5 stars! Come back again!

10/10 Excellent

Blanca

Travelled with group
Liked: Cleanliness, staff & service, amenities
The elevator was not working properly and had to wait a while to finally get one to come down at time of checkout. I think also what caused the back up was that there was a baseball team also departing so it was busy. I’m sure it was worked out.
Stayed 1 night in Mar 2024
Response from Aylyn (Front Office Manager) on 22 Mar 2024
Thank you so much your feedback! Despite the obstacles we encountered with our elevators on your day of check out, I'm so happy you enjoyed your stay with us. We hope to see you again and safe travels always!

10/10 Excellent

Irisbel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, the room was beautiful and the pools are amazing.
Stayed 1 night in Mar 2024
Response from Aylyn (Front Office Manager) on 16 Mar 2024
Hello! Thank you for your great feedback and we are very happy you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aylyn (Front Office Manager) on 16 Mar 2024
Thank you for your great rating! We are happy to hear you enjoyed your stay with us. We hope to see you again soon and safe travels always!

10/10 Excellent

Janina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !
Stayed 1 night in Feb 2024
Response from Aylyn (Front Office Manager) on 16 Mar 2024
Thank you for your great rating! We are happy to hear you enjoyed your stay with us. We hope to see you again soon and safe travels always!

6/10 Okay

scott

Stayed 1 night in Feb 2024
Response from Hotel Management on 23 Apr 2024
Thank you for your great review!

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Ft Worth Hilton every year for past 10 years during the stockshow. We love their staff kindness, atmosphere and the beds are super comfortable.
Stayed 4 nights in Jan 2024

10/10 Excellent

Diann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Restaurant was good for breakfast, reception staff was friendly but my t v news network (Fox News) was not available
Stayed 1 night in Jan 2024

10/10 Excellent

Steffanie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Elevators are old Only one working when I arrived A second one was put into service the next day but was scary using- went to lobby and door never opened then it raced w rattling noise to the 12th floor Had to get off and wait for another elevator I did report this to the front desk
Stayed 4 nights in Jan 2024

10/10 Excellent

Natalie

Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Aimee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice in the lobby. Once we got to our room it was outdated and the beds were uncomfortable. Also parking we had to walk 2 blocks and pay or pay to valet.
Stayed 1 night in Jan 2024

10/10 Excellent

Carlos, Kerrville

Stayed 2 nights in Jan 2024

2/10 Terrible

Isaac

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and close to the convention center and the valet parking attendants were very helpful and flexible!
Stayed 1 night in Jan 2024

10/10 Excellent

Ira Farah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked here specifically because it was the last place JFK stayed. The hotel has lots of history from that fateful day. Bed was clean and comfortable, bathroom was clean. I always do an inspection and wipe stuff down and was impressed. Staff was excellent. The breakfast buffet was great for the price. Will stay again when in town.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't waste your money
The valet service is excellent. The check in staff are very nice. The location was perfect. This is an older hotel so you expect some things to look worn however I did not expect the room to be so run down. The toilet was stained and yellow looking. There were rust stains running down the shower wall into the tub from the handrail. The sink was cracked. The extraction fan in the bathroom didn't work. Pull back the sheets and you'll see how dirty the underlying covers are. Room service, while fast, wasn't delivered on a tray as is the standard, it was delivered in two brown paper bags with our tea in to go cups. All in all, not impressed and will not stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stay
We took our grandson on a short vacation-one night. The hotel was amazing, and the service was outstanding.
Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kayli

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jordan ( FOM ) on 28 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton
Everything and everyone was great
Stayed 2 nights in Dec 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice hotel, nice clean room, valet parking guys were fantastic. Front desk was a little lack-luster. Asked for a wake up call that never came. Also, the in-house little convience store was nice and convenient, but pricy and the turkey/swiss sandwich doesn't come with swiss lol. Otherwise, nice place.
Stayed 3 nights in Dec 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Hello, we do apologize that you did not receive your wakeup call and will work on correcting this matter for the future with our front desk team. We appreciate you staying with us, and we do wish for you to come back and join us again in the not-too-distant future.Happy New Year!

10/10 Excellent

Jeffrey, Abilene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally friendly staff and room was amazing.
Stayed 1 night in Dec 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

10/10 Excellent

Misty

8/10 Good

Scarleth

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Atmosphere. Walking around beautiful Downtown!
Stayed 2 nights in Nov 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

10/10 Excellent

PATRICK, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location- very friendly staff as well. Glad I stayed here!
Stayed 3 nights in Nov 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay and would love to stay again
Stayed 1 night in Oct 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Sundance Square!
Stayed 1 night in Nov 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

8/10 Good

keidra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

10/10 Excellent

William

Stayed 2 nights in Nov 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

8/10 Good

Parth

Stayed 1 night in Nov 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

10/10 Excellent

Lacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t clean. Head board of bed had oily residual on it and it was gross looking. The elevator was a death trap that would give you basically motion sickness with how it moved.
Stayed 1 night in Nov 2023
Response from Jordan ( FOM ) on 27 Dec 2023
We would like to apologize for your not so pleasant stay with us. We have forwarded your comments to the appropriate department heads, and we do wish that you join us again in the not-too-distant future.Happy New Year!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jordan ( FOM ) on 27 Dec 2023
Thank you so much for choosing to stay with us, we are so pleased to see that you enjoyed your stay and we do wish that you join us again in the not-too-distant future.Happy New Year!

10/10 Excellent

Emmitt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Aylyn on 12 Nov 2023
Thank you for the great review! We're happy you enjoyed your stay. Please visit us soon!

10/10 Excellent

Jalyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and the hotel was immaculate.
Stayed 2 nights in Oct 2023
Response from Aylyn (AFOM) on 12 Nov 2023
Thank you for the great feedback! We're so happy our staff was able to make your stay memorable. Hope to see you again soon.