"Upon our arrival, we had significant difficulty locating Building Number 4. After finally finding the room and entering to look around, we discovered a roach in the shower along with several other small insects around the sink and toilet area.
We did not check in until approximately 11:00 PM due to our late flight, and there was no one available to assist us upon arrival. As a result of the insect presence in the room, we were unable to rest comfortably and did not get adequate sleep.
After further review, I found reports indicating that this pest issue has been ongoing since 2014. This situation is unacceptable and does not meet reasonable standards of cleanliness or professionalism expected from a rental property.
Due to these unsanitary conditions and the disruption to our stay, we are requesting a full refund."