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Reviews of Holiday Inn Express Hotel & Suites Fort Dodge, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Fort Dodge, an IHG Hotel
300 S 31st St, Fort Dodge, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 141 out of 218 reviews" "
Rating 8 - Good. 50 out of 218 reviews" "
Rating 6 - Okay. 16 out of 218 reviews" "
Rating 4 - Poor. 7 out of 218 reviews" "
Rating 2 - Terrible. 4 out of 218 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Housekeeping opened my door and tried to enter my room 30 minutes before checkout time. Was charged an extra fee for being a local resident as well. Price was expensive for relatively average hotel stay at best.
Stayed 1 night in Apr 2024

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. I would give it a 5 star rating, but it’s getting $$ to stay a couple of nights.
Stayed 2 nights in Feb 2024

8/10 Good

Bart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hard bed
Everything was great except for the bed. Very hard and uncomfortable
Stayed 1 night in Jan 2024

8/10 Good

jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tracey

Stayed 1 night in Dec 2023

6/10 Okay

Rick

Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Christine, Sioux Falls

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice - hot tub perfect / rooms comfortable
Stayed 1 night in Oct 2023

4/10 Poor

Susan

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
This hotel is overpriced for this area of Iowa. I was expecting the hotel to be in good condition because of the price. That was a mistake. This hotel is very run down. I won't stay here again. And, why on earth is it priced so high?
Stayed 1 night in Oct 2023

6/10 Okay

Bryce

Stayed 1 night in Oct 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Harry

Stayed 1 night in Oct 2023

8/10 Good

Matt

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was quiet and in a location that was easy to get to
Stayed 1 night in Sep 2023

6/10 Okay

Carol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff confusion at check in
Stayed 1 night in Sep 2023

10/10 Excellent

Patrick

Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Call the hotel first!
I booked a handicapped accessible room. I get to the hotel and the lady sees me in a wheelchair and said I'm sorry we don't have the room you booked online. So we had to pay double for our stay and had to get a regular room for us and had to get another room on top of that because we all couldn't fit in the room I was put in if we added a cot due to me being in a wheelchair. I went to use the pool lift to get in the pool and the lift didn't work. I asked the front desk if it works and one person said yes I just have to put the battery on. She put the battery on and it didn't work. Then the other front desk person said that they ordered I fuse and it's on back order. Another front desk person said it's been not working for a long time. Can we hold hotels liable if they list their hotel and amenities as wheelchair accessible and handicap accessible if their items are not working and they have no such room available so you don't have to deal with what I had to go through. It was one of the worst experiences. The beds you can feel the springs when you sit and lay down. Not very comfortable at all. The breakfast was cold, the muffins were hard you couldn't bite into them. The closing manager idk if he was scared or what but he had the doors locked before 9pm for guests to walk in. He was really rude and would come in the pool room and slam the door shut.
Stayed 2 nights in Aug 2023

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 3 nights in Jul 2023

10/10 Excellent

Thomas, Red Wing

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great location, clean property
Stayed 1 night in Jul 2023

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, easy parking, and good breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Dorothy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Holiday Inn Express in Fort Dodge was great. It was very clean, beds were comfortable, the pool stayed open until 11 and the rooms had everything you needed. I would definitely recommend this hotel.

8/10 Good

Kathy

Stayed 1 night in Jul 2023

4/10 Poor

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Unable to process debit card for $25 "incidentals" charge. Doesn't take cash.
Stayed 1 night in Jun 2023

8/10 Good

Garth E.

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had 5 stops on this trip and this hotel there and back. The trip back the room was nicer. This hotel had the best continental breakfast. Actually, had eggs. I think hospitality is a lost art. At least on this trip. Definitely no southern hospitality at these northern hotels. They could take some lessons from the Drury Inn in Huntsville AL. I guess that isn't a normal thing anymore. We were just stopping for the night so we didn't use the pool/spa but did on the way there and the hot tub wasn't all that hot.
Stayed 1 night in Jun 2023
Response from D on 20 Jun 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORT DODGE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you.Sincerelygeneral manager

6/10 Okay

Rita

Liked: Room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Shannon

Stayed 1 night in Jun 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Safe and quiet with an excellent breakfast
I always stay in this hotel when I come to my hometown because they have good quality handicap bathrooms. As usual, it was quiet, even though a teen boys baseball team spent Saturday night there. The down side is that the building is aging and in need of a DEEP cleaning and some upgrades. I do not believe that it is necessary to charge every guest with a pet the same $50 pet fee. I have a very well trained chihuahua mix, small dog that I take with me everytime I leave the premises. I still had to pay the $50 even though she never barked once or caused any damage whatsoever. When one is a repeat guest with the same pet, I think some allowance should be made. In addition, I take my own poop bags and clean up after my pet every time. That should be taken into account.
Stayed 3 nights in Jun 2023
Response from D on 20 Jun 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORT DODGE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

8/10 Good

Garth E.

Travelled with partner
Liked: Cleanliness, staff & service
Like: like the quick response when we couldn't get the TV to work. Someone was at our door within minutes. She was a very friendly lady. Saw her again before we left and she took the time to ask how did the TV work after she left and struck up conversation about our trip. Not many do that anymore. Dislikes: hot tub was not hot. Wallpaper in bathroom was pulling off.
Stayed 1 night in Jun 2023
Response from D on 20 Jun 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORT DODGE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 Excellent

Aaron M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay
Stayed 1 night in Jun 2023

6/10 Okay

Jack

Stayed 1 night in May 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mother in law visit
Very nice, clean, quiet. Bed good for me, to firm for my wife. Good breakfast, cinnamon rolls were great! Pool was open only 1 night of the 4 we were there. Hot tube was open and great.
Stayed 4 nights in May 2023

4/10 Poor

Virginia

Disliked: Staff & service, amenities
Stayed 1 night in Apr 2023

6/10 Okay

Tracy

Travelled with family
Liked: Cleanliness, staff & service
We were so disappointed at the limited hours of the concierge lounge. We ensured we had access as part of our reservation, but it closed before we arrived and didn't open until after we had to check out for our flight. We had to pay $5 each for a half cup of coffee in the lobby on our way out :(
Stayed 1 night in Apr 2023
Response from Dee on 25 Apr 2023
There must be some confusion. We do not have a concierge lounge nor do we charge for coffee. I could not find that you have stayed in our hotel.

8/10 Good

Kristin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from D on 18 Apr 2023
Thank you for taking the time to share your experience.We look forward to seeing you in the future.

10/10 Excellent

laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up
Stayed 1 night in Apr 2023
Response from D on 18 Apr 2023
Thank you for taking the time to share your experience with you stay. We look forward to seeing you in the future

8/10 Good

Chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from D on 3 Apr 2023
Thank you for taking the time to share your experience. We look forward to seeing you in the future

6/10 Okay

Brandi

Travelled with family
Liked: Room comfort
Stayed 2 nights in Mar 2023
Response from D on 27 Mar 2023
Thank you for taking the time to send your review. We look forward to seeing you in the future

10/10 Excellent

KUN YONG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind service
Stayed 1 night in Mar 2023
Response from D on 27 Mar 2023
Thank you for taking the time to respond. We look forward to seeing you in the future

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Checking in and out was easy and night staff was awesome and breakfast was amazing!! Room was clean andbed comfortable!! Will be staying again!!
Stayed 1 night in Mar 2023
Response from D on 27 Mar 2023
Thank you for taking the time to share your experience with you stay. We look forward to seeing you again.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Jan 2023

10/10 Excellent

Joshua

Stayed 1 night in Dec 2022

10/10 Excellent

GUSTAVO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Lucy on 19 Dec 2022
Thank you for taking the time to share your experience with your stay.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the convenience of where it was located close to grocery stores, gas stations, restaurants, etc. The staff was also extremely friendly and helpful and made our stay enjoyable.
Response from Dee on 5 Dec 2022
Thank you for taking the time to respond. Happy to hear you enjoyed your stay. We look forward to seeing you in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Lucy on 3 Nov 2022
Sorry to see you did not enjoy your stay.

10/10 Excellent

Kevin, WEST POINT

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly. Linens left on the pull out couch from last guest.
Stayed 1 night in Oct 2022
Response from Dee on 3 Nov 2022
I apologize for any inconvenience I have addressed the issue with the cleaning staff

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Dee on 25 Oct 2022
Thank you for taking the time to share your experience with your stay. We look forward to seeing you in the future.

10/10 Excellent

Autumn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING !!!!!!!
It was the best stay i have had at a hotel. We were there for my daughters cheer competition. The lady that checked us in was just amazing and super nice and the best. She does her job to the fullest. She helped us in any way possible. We brought in a ton of pizza and wings for the team. As we stood there trying to figure out where to put it all she immediately jumped right in to help and allowes us to use the meeting room so all the cheer team had a place to eat. My daughter had a girl issue while we were there and me as a busy mom didnt think of that or come prepared. She gave my daughter what she needed and some chocolate. She was simply amazing. I hope someone lets her know and she should get some kind of an award because she deserves it for sure. Would definitely stay again anytime i am in town there.
Stayed 2 nights in Oct 2022
Response from Dee on 25 Oct 2022
Thank you for taking the time to share your amazing experience. We look forward to seeing you in the future.