Property entrance

Reviews of Hotel Centrale

4 out of 5
Hotel Centrale
Via dei Conti 3, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 573 out of 1002 reviews" "
Rating 8 - Good. 340 out of 1002 reviews" "
Rating 6 - Okay. 70 out of 1002 reviews" "
Rating 4 - Poor. 10 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mikhail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, helpful personnel. Location is very good. The room was not too convenient, shower though small but good. The breakfast is very good. Overall for Florence the property facilities are good. I have been in several hotels in Florence and it’s difficult to find nowadays something better for the price.
Stayed 4 nights in Apr 2024
Response from Relais Hotel Centrale on 29 Apr 2024
Dear Mikhail,thank you for the review. We are glad that you appreciated the professionalism of our staff and our breakfast service. We are happy that you appreciated our historical structure as well and we hope to welcome you again in Florence!

4/10 Poor

Carlos

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is pretty conveniently located across the train station and only a 10 min train ride from Venice. Despite being so close to the train station, the hotel wasn’t noisy at all. The main problem with this hotel is that for my entire two night stay here there was no air conditioning in the room at all. When I mentioned this to the front desk staff, they just said that it was a hotel wide problem and no rooms had air conditioning throughout the hotel. No mention of when this problem was going to be fixed or if it was being looked into at all. Also, the floor we stayed in, the entire hallway reeked of cigarette smell. Definitely wouldn’t recommend…
Stayed 3 nights in Apr 2024
Response from Manager on 22 Apr 2024
Dear Mr. Carlos,We apologize that our service did not meet your expectations. We would just like to point out that the air conditioning is active during the appropriate period. The entire structure is non-smoking, we have a designated outdoor area for smokers.Best regards

10/10 Excellent

Maryeling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in the area.
Stayed 3 nights in Mar 2024
Response from Hotel Centrale on 31 Mar 2024
Thank you Maryeling. See you next time

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the incredible breakfast, the friendly staff and how close it was to everything.
Stayed 2 nights in Mar 2024
Response from Hotel Centrale on 29 Mar 2024
Dear Cahd, it was a pleasure to welcome you here. Thank you for your nice words. Arrivederci

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and great breakfast.
Stayed 5 nights in Feb 2024
Response from Hotel Centrale on 25 Mar 2024
Dear Craig, thank you so much for your kind words. We are really happy to know you enjoyed your stay in our hotel and also our breakfast. We will be waiting for you for your next stay!Best Regards, The Staff

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 10 Jan 2024
Dear Melvin,Thank you for your fantastic feedback! We are happy that you enjoyed your stay at our facility and we hope to welcome you again in our historic Dimora FiorentinaBest regards

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Centrale on 28 Nov 2023
Dear Scott,thank you very much for your review. We are glad that you enjoied your stay in Florence at our Hotel.We hope to have you as our welcome guest again as soon as possible.Thank you.

10/10 Excellent

Joseph, Allentown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff
Stayed 5 nights in Nov 2023
Response from Staff on 24 Nov 2023
Dear Joseph,Thank you very much and thank you for being our welcome guest.Warm greetings from all the staff...

8/10 Good

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in the Heart of Florence
I love this hotel, the location is perfect and the view from our room was lovely. The rooms are grand and have wonderful high ceilings, and the whole place is very grand old Florence. The buffet breakfast provided every morning is beautiful and the staff at breakfast are so delightful, welcoming and kind. The lift is very tiny and as I don't like small spaces I walked up the grand stairs every day. Bella!
Stayed 2 nights in Nov 2023
Response from manager on 24 Nov 2023
Dear Tessa,We thank you very much for this wonderful review but above all for being our valued guest. Thank you also for describing in detail and with beautiful words his experience at our facility and we hope to be able to welcome you again in our historic residenceBest regards from all the staff

10/10 Excellent

KATHLEEN, COOPER CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpectedly gorgeous hotel with an outstanding breakfast. Their staff is amazing.
Stayed 1 night in Nov 2023
Response from Sara on 24 Nov 2023
Dear Kathleen,Thank you for your fantastic feedback! We are happy that you enjoyed your stay at our facility and we hope to welcome you again in our historic Dimora FiorentinaBest regardsSara Hotel Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome from reception, perfect location so close to Station and Duomo, nice breakfast and historical building.
Stayed 1 night in Nov 2023
Response from Manager on 3 Nov 2023
Dear Daniel ,Greetings from Relais Hotel Centrale and thank you very much for your feedback about your stay with us which is very important and it means a lot for us.I really appreciated that your enjoyed your stay.Looking forward to welcoming you again as our Precious Guest.Roberto Hotel Manager

10/10 Excellent

Mike

Stayed 4 nights in Oct 2023
Response from Manager on 2 Nov 2023
Dear Mike...thank you for the wonderful review. It was a real pleasure to have you as a guestWarm greetings from all the staff

8/10 Good

Paolo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellisimo
Great great location in greAt Hotel awesome service really nice people looking after you. Breakfast was spectacular. Only problem is the showers too small and the elevator is too slow. Other than that it’s all good.
Stayed 3 nights in Oct 2023
Response from hotel centrale on 31 Oct 2023
Dear Paolo, we are happy to see you had good time and you enjoyed our hospitality, anytime you wish to come back we will be here for you. Our best,

10/10 Excellent

Sabin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I thoroughly enjoyed our stay here. Trip was booked in a hurry and was not really sure what to expect. Staff were welcoming and professional. Location was superb and close to the Duomo and near everything. Breakfast was just great, with fresh food, Cappuccinos and incredible variety. Rooms were serviced daily and well. Highly recommended!
Stayed 6 nights in Oct 2023
Response from hotel centrale on 31 Oct 2023
Dear Sabin, we thank you for your kind words and we are pleased with the excellent experience we have given you. We look forward to seeing you in the near future and enjoy Florence, the Renaissance Pearl City.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
We were treated wonderfully from the moment we arrived until we departed. Would stay here again
Stayed 1 night in Oct 2023
Response from hotel centrale on 31 Oct 2023
Dear Theresa, it was a pleasure for us welcoming you and really hope to see you again sometimes in the future. Grazie e arrivederci

8/10 Good

Rosann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from hotel centrale on 31 Oct 2023
Dear Rosann, thank you for your stay with us. have a nice day

6/10 Okay

Adele

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nice welcome with a guide book, very useful. Good view of Medici Chapel too. Good location, nice room. Tiny lift, just fit 2 persons and luggage, breakfast poor. The breakfast room very small, freezing air conditioning at side of room making any hot food cold, getting English breakfast tea was like pulling teeth! Asked every day, eventually git one on last day- day 4! Been to cheaper hotels in Italy with much better set up and friendlier staff.
Stayed 4 nights in Oct 2023
Response from hotel centrale on 9 Oct 2023
Dear Adele, we thank you very much for your stay. Your comments about breakfast sounds weird to us and a bit funny, air con is generally used to make the room comfortable especially with the hot wheather we are still having this year in Florence. Regards

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in the perfect location. All major tourist attractions were walkable. The train station was also walkable. The staff was very friendly and helpful. The breakfast was also amazing with many options. Will definitely return.
Stayed 5 nights in Sep 2023
Response from Hotel Centrale on 23 Sept 2023
Dear Mary,thank you very much for your words. We are happy that you enjoied your stay at Relais Hotel Centrale. We hope to have you as our welcome guest an other time as soon as possible.Thank you again from all the staff.Take care of you and see you next time!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to the city center and transportation hub.
Stayed 2 nights in Sep 2023
Response from Manager on 20 Sept 2023
Dear Larry,Thank you for being our kind guest.Warm greetings from all the staff...

8/10 Good

kwei fang

Stayed 2 nights in Sep 2023
Response from Manager on 20 Sept 2023
Thank you for being our valued customer.An affectionate and sincere greeting from all the staff

10/10 Excellent

Susan

Liked: Amenities, property conditions & facilities
Hotel room was spacious great bathroom and shower. 1/2 mile to most popular sites and shopping. We came in by train and it was .3 miles from station
Stayed 3 nights in Sep 2023
Response from hotel centrale on 11 Sept 2023
Dear Susan, we are happy to see you had good time and you enjoyed our hospitality, anytime you wish to come back we will be here for you. Our best,

10/10 Excellent

Riccardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing. Beautiful hotel and in a great location. Already I am planning my next trip to Firenze and I’ll be staying here.
Stayed 1 night in Aug 2023
Response from hotel centrale on 11 Sept 2023
Dear Riccardo, we thank you for your kind words and we are pleased with the excellent experience we have given you. We are looking forward to seeing you again and to providing you with another memorable stay in Florence. Arrivederci

6/10 Okay

Linda

Travelled with family
Liked: Amenities
Property was very comfortable, when I reserved I believe I reserved one room two people. We were charged 64.00 euros for additional person, booking site needs to make this clearer
Stayed 1 night in Aug 2023
Response from Manager on 31 Aug 2023
Dear Linda,Thank you for being our welcome guest and for appreciating the property.we just want to clarify that you have booked only one person with a two-bed room arrangement. Expedia.com specifies the number of people and is very clear and simple. Next time be more careful.Best regardsSara Hotel Manager

8/10 Good

annie

Stayed 1 night in Aug 2023
Response from Manager on 20 Sept 2023
Thank you very much... Mrs. AnnieAn affectionate and sincere greeting from all the staffRoberto

10/10 Excellent

Carah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming rooms in the old town. Helpful staff and very clean.
Stayed 2 nights in Aug 2023
Response from hotel centrale on 23 Aug 2023
Thank you, it was a pleasure to welcome you. have a great day. Regards

10/10 Excellent

Rodolfo

Stayed 2 nights in Aug 2023
Response from hotel centrale on 14 Aug 2023
Thank you. we are glad you appreciate your stay. Regards

10/10 Excellent

Hue trinh

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staffs very helpful
Stayed 2 nights in Aug 2023
Response from Manager on 7 Aug 2023
Dear Hue,Thank you for your compliments, they are greatly appreciated. The staff makes the difference and we are convinced of this.We hope to welcome you back very soon,Thank youSara Hotel Manager

10/10 Excellent

Huiyong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly reception, nice breakfast. If wifi gets faster, it would be perfect.(
Stayed 2 nights in Jul 2023
Response from Manager on 7 Aug 2023
Dear Mr ,Thank you for sharing your experience at the Relais Hotel Centrale. We hope to have you back very soon, as our welcome Guest! Best regardsSara Hotel Manager

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice hotel.
Stayed 1 night in Jul 2023
Response from Manager on 7 Aug 2023
Dear Iryna,Thank you very much for this wonderful review! The very kind staff deals with exquisite guests like you. We hope to see you soon with us! Best regardsSara Hotel Manager

10/10 Excellent

Elizabeth Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet , very central location . Short walking distance from the train station and just around the corner from the Duomo. Very pleasant,welcoming reception and generally all staff very helpful and pleasant. Fantastic breakfasts in a small , quiet dining room . Great choices from cold buffet breakfast and made to order pancakes , eggs , French toast etc. Also choices of coffees. The elevator was tiny ( 2 people) so not good if claustrophobic!Corner Shower little small in our room but excellent air con. All in all would recommend and consider returning to this hotel
Stayed 5 nights in Jun 2023
Response from Manager on 12 Jul 2023
Dear Elizabeth,Thank you for the kind words you give us... Your adjectives fill us with satisfaction, because we try to put them into practice on a daily basis.We hope to see you again soon at the Relais Hotel CentraleThank you!

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from manager on 12 Jul 2023
Dear Ernest,I wanted to take the opportunity to thank you for sharing this splendid comment with other travelers and I am delighted that your stay was to your liking and that it fully met your expectations.While waiting to have you back as our most welcome guest, I send you my most sincere greetingsSincerelySara- Hotel Manager

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to restaurants and shopping
Stayed 2 nights in May 2023
Response from Manager on 15 Jun 2023
Dear Margaret, Thank you for your fantastic feedback! We are happy that you enjoyed your stay at our property and we hope to welcome you again in our historic Dimora FiorentinaBest regards

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
Dear Kelly,Thank you for your fantastic feedback! We are happy that you enjoyed your stay at our property and we hope to welcome you again in our historic Dimora FiorentinaBest regards

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to everything
Stayed 8 nights in May 2023
Response from Manager on 15 Jun 2023
Dear Lyle,We are honored to receive your top-rated feedback and thank you for doing so. All the staff of the Relais Hotel Centrale are proud to see that their efforts and commitment are rewarded and recognized. We look forward to your next visit and welcome you again!Best regards

10/10 Excellent

Chetan

Stayed 1 night in May 2023
Response from Manager on 19 Jun 2023
Dear Chetan,Thank you for your fantastic feedback! We are happy that you enjoyed your stay at our property and we hope to welcome you again in our historic Dimora FiorentinaBest regards

10/10 Excellent

Laurene

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfectly located. I was traveling with my daughter and it was a quite and safe location. Good value. The AC didn't work great, but the elevator was a plus!
Stayed 5 nights in May 2023
Response from Manager on 26 May 2023
Dear Laurene,Thank you for your fantastic feedback! We are happy that you enjoyed your stay at our property and we hope to welcome you again in our historic Dimora FiorentinaBest regards

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty room. The shower was a bit cramped. A bit noisy at night. Nice breakfast with nice servers. Great location!
Stayed 5 nights in May 2023
Response from Manager on 26 May 2023
Dear Teresa ,We thank you very much for this positive review but above all for being our valued guest...Kind Regards

8/10 Good

Daniel, Franklin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room (30) was on street level and was super noisy. I would refuse this room again. It made it hard to sleep at night with noise from two street. The free breakfast was a great feature (made up for the exorbitant bar prices). The gym is useless. Location was convenient.
Response from Manager on 26 May 2023
Dear Mr Daniel, Thanks for your review! We are happy that you enjoyed your stay with us. We hope to have you again as a welcome guest. Best regards

10/10 Excellent

Kuldip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great especially the front desk
Stayed 4 nights in May 2023
Response from manager on 19 May 2023
Dear Kuldip,Thank you for your compliments, they are greatly appreciated. The staff makes the difference and we are convinced of this.We hope to welcome you back very soon,Thank youKind regards

10/10 Excellent

Sandra, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went far beyond my expectations. Lovely hotel with great breakfast in the heart of Florence. Best location.
Stayed 1 night in May 2023
Response from Hotel Centrale on 10 May 2023
Dear Sandra, thank you very much. It was a pleasure for us welcoming you. Arrivederci

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stretch ligament of right knee. Hotel staff called doctor who came to hotel room. After questioning and examining, he prescribed meds. Within 2 days I was better. He saved my vacation.
Stayed 5 nights in May 2023
Response from Hotel Centrale on 8 May 2023
Dear Nancy, it was a pleasure to have you here and we are happy to read that you are feeling better and you enjyed your stay in Florence. We hope to welcome you back sometimes in the future. have a nice day

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel- clean and inviting. Centrally located just a few hundred yards from the Duomo and Plazaof the Republic. Highly recommend.
Stayed 2 nights in May 2023
Response from Hotel Centrale on 4 May 2023
Dear Suzanne, thank you so much for your review. We are really happy to know that you stayed very well at our hotel. We hope to welcome you again next time. Florence will be waiting for you!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & exclusive hotel
VERY CENTRAL location. 5 minutes to Central Market. 3 minutes to Il Duomo. Extremely helpful staff. All spoke English.
Stayed 4 nights in Apr 2023
Response from hotel centrale on 26 Apr 2023
Dear Michael, we are really pleased that you had a fabulous stay with us. We are also pleased to know that you have appreciated the availability and kindness of our staff, always ready to surprise our guests, trying to anticipate their needs in any occasion.We are looking forward to seeing you again and to providing you with another memorable stay in Florence

10/10 Excellent

Julie Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and always ready to assist. Room was very clean and comfortable. The location was perfect. I would return again if I decide to visit Florence.
Stayed 8 nights in Apr 2023
Response from hotel centrale on 4 May 2023
Dear Julie, we are so happy to read that you loved the comfort of our hotel and the customer service,we focus on these aspects everyday. We will share your kind words with the hotel staff. Grazie e arrivederci

10/10 Excellent

Susana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Centrale on 26 Apr 2023
Dear Susana, we are happy that your stay with us was pleasant. have a great day, thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Extraordinary staff - so very helpful and smiley, friendly. Very clean; average hotel but location was exceptional.
Stayed 7 nights in Mar 2023
Response from Hotel Centrale on 15 Apr 2023
Dear guest, we are happy to see you had good time and you enjoyed our hospitality, anytime you wish to come back we will be here for you. Our best,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Fabulous breakfast each morning. Staff friendly and accommodating. Recommend this property highly!
Stayed 6 nights in Mar 2023
Response from Hotel Centrale on 9 Apr 2023
Dear Amy, thank you for your nice words that will be shared with the collegues.We work daily on providing the best customer service and selection of fine food in order to give our customers an unforgettable experience!We look forward to welcoming you in the near future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well located gem
Great location and helpful, friendly staff. Hotel is in a lovely old building with character, but well maintained and room in excellent condition. Breakfast was excellent as well.
Stayed 1 night in Apr 2023
Response from hotel centrale on 6 Apr 2023
Dear Mark, it is a pleasure for us reading this excellent review, we are happy to make our dear guests stay amazing. See you next time in Florence. Happy easter

8/10 Good

Adriana, SUNNYSIDE

Travelled with partner
Was just ok. Entrance with elevator was located in the building next to the hotel. The room was small but clean, but the vent made a weird sound all night. Ok and convenient located but nothing waw
Stayed 2 nights in Mar 2023
Response from Manager on 5 Apr 2023
Dear Adriana,We thank you for your positive feedback! We are happy that you enjoyed your stay at our property. The lift is inside the building, perhaps you are mistaken. We remind you that the reception staff is available 24/24 to satisfy customer requests to make the experience of your stay unique and unforgettable. We hope to welcome you again in our historic Dimora FiorentinaBest regards

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right around the corner from the Duomo and a 5-10 minute walk from the main train station. All the major sight are within a 15 minute walk. Rooms are spacious and breakfast just wonderful. Staff very friendly.
Stayed 3 nights in Mar 2023
Response from Manager on 22 Mar 2023
Dear Kevin,Thank you very much for sending us your reviewIt makes us very happy to know that you had a good time with us, and that you appreciated the central location, the breakfast service, the elegance of our rooms and the extreme professionalism of our staff and, on behalf of the whole team, the I extend our heartfelt thanks for this beautiful comment.We look forward to having you back again as our welcome guest.Kind Regards