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"Checkin experience was very welcoming iffat was at the counter was very friendly welcoming she handled check in very efficiently and the girl in the breakfast who was making eggs I could not forget her welcoming smile and whole over all experience was very nice would love to come here again instead of going pc thanks Serena hotel "

"Almost perfect. Excellent food. Best Mulligatawny soup on this planet. Now the negative things: They need to have usb charging ports at the desk and near the bed. Phone should be near side of the bed rather tham far side. The ramp at the entrance is too steep for wheelchairs. The Expedia site says they have free airport shuttle, which they do not. They said they charge Rs 4,500 for it, when you can easily get a cab for about Rs 1,200. "

"Excellent breakfast each morning very nice people"

"It was okay, but not pleasant, the condition of the rooms and hotel where a bit run down, the bathrooms had leaks, water was cold when showering. "