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we loved staying at Fairfield suites. It was an awesome experience. The room was very spacious and the beds were very comfortable. The breakfast was amazing. We will definitely stay there again.
Brett
Stayed 1 night in Feb 2024
Response from Amanda, Assistant General Manager on 25 Feb 2024
Thank you for taking the time to comment on your experience at the SpringHill Suites Fairbanks.I am pleased you had a nice experience at our property. You’re a valued guest and everything we do is aimed at providing you with an excellent hotel experience. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you! Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us the opportunity to provide you with another excellent stay!Warmest Regards,
Great place to stay in Fairbanks. Close to everything,
JUAN GABINO,
Stayed 1 night in Feb 2024
Response from Lisa on 21 Feb 2024
Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay.
Very friendly and clean. Great place to land for our first night in Fairbanks.
Jolie
Stayed 1 night in Jan 2024
Response from Lisa on 17 Feb 2024
I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay. Best Wishes,
8/10 Good
James
8 Jan 2024
Liked: Amenities
James
Stayed 12 nights in Dec 2023
Response from Lisa on 12 Jan 2024
Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay. Warmest Regards,
10/10 Excellent
Nastasia, Anchorage
7 Jan 2024
Nastasia
Stayed 1 night in Jan 2024
Response from Lisa on 12 Jan 2024
Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay. Warmest Regards,
8/10 Good
Alexander
5 Jan 2024
Alexander
Stayed 4 nights in Dec 2023
Response from Lisa on 26 Jan 2024
Thank you for staying with us. Hope you enjoyed your stay. Hope you visit again when your in Fairbanks.
Property is in a good location next to the river, however area felt a little dodgy due to the number of unhoused in the area. Room had a very strange layout, and the windows were extremely drafty for -20° weather.
Gregory
Stayed 1 night in Dec 2023
Response from Lisa on 7 Jan 2024
Thank you for choosing to stay at the SpringHill Suites Fairbanks and providing your honest feedback about your stay. Our hope is that all our guests experience a peaceful environment during their stay. I apologize for the disturbance from our locals. As you can imagine, being in a downtown location often has challenges, we do our best to control what we can, and this time of year with the cold temperatures especially is a little more challengingI again apologize for the inconvenience during your stay and hope you come again. Safe travels,
Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another nice stay.
Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another nice stay.
I apologize your stay with us was not as expected. Hope on your next visit to Fairbanks you will give us another opportunity. Wishing you Happy Holidays.
We had booked a hotel room, but when we checked in at the hotel, they changed our room from queen size bed to king size without consent. The guest experience was terrible, this happened during Thanksgiving. However, their manager felt that this was not their responsibility, which was ridiculous. Our travel company would not book this hotel next time, as it had no credibility.
JUN
Stayed 5 nights in Nov 2023
Response from Lisa on 25 Nov 2023
Hello, I apologize for your inconvenience and how it was handled. I would like to do some further research on how this happened as we only have rooms with 1 king bed or 2 double beds. If you are able to provide more information about your reservation would be great. Again I apologize that your stay was not a good experience. Happy Holidays.
8/10 Good
Brianna
Travelled with family
14 Nov 2023
Liked: Cleanliness, staff & service
I wish we could have stayed in Fairbanks for more than 1 night. I would stay at this property again. The room was quite nice and large with the small kitchenette area and living space. I loved it!
I didn't use any of the amenties but staff was friendly and they had a nice little convenient store located in the lobby which came in great use! The breakfast in the morning was nice. Was just glad to get some fresh fruits as being on the road was just full of proteins and carbs. Yikes!
I would have marked it a 5 star, however, the property was undergoing renovations so some areas looked a little "sketchy". In no way would I say though that it was ever too noisy in regard to construction or that anything in the room needed repairs! The water pressure was nice!
Brianna
Stayed 1 night in Nov 2023
Response from Lisa on 21 Nov 2023
Thank you for taking the time to comment on your experience at the SpringHill Suites Fairbanks.I am pleased you had a nice experience at our SpringHill Suites in Fairbanks. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you! Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay. Warmest Regards,
Property is really nice, clean and room was modern and spacious for family of 4. Plenty of parking. Not so sure about area but seems okay. A little bit of traffic noise from street outside window but not too bad and it was Saturday night. Enjoyed our stay. Front desk could be a bit more nice. Check in was okay and called the desk to ask a few questions.. very curt and short.
sasha
Stayed 1 night in Nov 2023
Response from Amanda, Assistant General Manager on 12 Nov 2023
Thank you for sharing your feedback regarding your stay at the SpringHill Suites Fairbanks.It is my expectation that every each of our guests receive excellent service-everything we do is aimed at providing you with an outstanding experience and we apologize that your stay with us was less than perfect. Please note that your valuable feedback was shared with our hotel’s front desk team as a critical way of understanding how we can improve our delivery of exceptional guest experiences each day. Once again, we appreciate you taking the time to share your feedback and look forward to providing you with an improved experience the next time you are in the Fairbanks area. Safe travels!
Definitely have to give a shut out for Barney my shuttle driver. He is very friendly and curtesy, thank you for driving me to places that I need to at.
Annie
Stayed 4 nights in Nov 2023
Response from Amanda, Assistant General Manager on 6 Nov 2023
Thank you for providing your valuable feedback regarding your recent stay at the SpringHill Suites Fairbanks.I am pleased to hear your experience at our property was pleasant! It is wonderful to hear positive comments about our team, especially our fantastic shuttle drivers! You’re a valued guest; everything we do is aimed at providing you with an excellent hotel experience. Please note your feedback was shared with our entire team as a critical way of understanding how we can continue to deliver great guest experiences. Once again, we appreciate you taking the time to share your feedback on your recent stay at our property. We look forward to providing you with another exceptional stay the next time you are in the Fairbanks area! Best wishes!
Staff was super friendly and helpful. Room is clean and comfortable!
Joy
Stayed 1 night in Oct 2023
Response from Amanda, Assistant General Manager on 19 Oct 2023
Thank you for taking the time to share your review about your recent stay with the SpringHill Suites Fairbanks.I am pleased to hear the positive comments about our team! You’re a valued guest; everything we do is aimed at providing you with an excellent hotel experience.Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay. Warmest Regards,
Response from Amanda, Assistant General Manager on 19 Oct 2023
Thank you for taking the time to share your experience with the SpringHill Suites Fairbanks.I am pleased you had a good experience at our property! Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you! Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another nice stay.Best wishes,
Everyone was very friendly and professional. The hotel was clean, the breakfast was good and the restaurant food was great. I really enjoy my stay there.
Angelica
Stayed 2 nights in Sep 2023
Response from Amanda, Assistant General Manager on 19 Oct 2023
We are pleased to hear that you had a nice experience during your recent stay at our property.We know that having a great breakfast is the best way to start the day!Everything we do is aimed at providing you with an excellent hotel experience and it is always encouraging to hear positive feedback. Particularly when it comes from those who matter the most – you!We hope if you are ever in the Fairbanks area again that you allow us to provide you with another exceptional stay. Best Wishes,
10/10 Excellent
Mai, Anchorage
24 Sept 2023
Mai
Stayed 2 nights in Sep 2023
Response from Amanda, Assistant General Manager on 19 Oct 2023
Thank you for taking the time to comment on your recent stay at the SpringHill Suites Fairbanks.We are pleased that you had a nice experience while at our property. You’re a valued customer and everything we do is aimed at providing you with an excellent hotel experience. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you! Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay. Warmest Regards,
6/10 Okay
shane
24 Sept 2023
The fridge in my room was not functioning
shane
Stayed 1 night in Sep 2023
Response from Lisa on 30 Oct 2023
I apologize about your fridge not working. Thank you for your comments. Hope you will visit us again on your next visit to Fairbanks. Best Wishes
Lovely breakfast area, fitness center and room. Helpful staff
antoinette
Stayed 1 night in Sep 2023
Response from Amanda, Assistant General Manager on 19 Oct 2023
We are pleased that you had a nice experience at our property! Thank you for choosing to stay at the SpringHill Suites by Marriott. We hope if your future travel plans bring you back to the Fairbanks area again, you will allow us to provide you with another nice stay. Warmest Regards,
It’s a very busy hotel, even as tourist season is winding down. We had to wait nearly 30 minutes to get checked in. There are many places within walking distance which is nice, because parking is difficult and not easily found. The hotel breakfast seemed nice, but even first thing it was too crowed to eat there. The room was average and for the money you pay to stay here, I expected a little more.
Clinton
Stayed 1 night in Sep 2023
Response from Amanda, Assistant General Manager on 19 Oct 2023
Thank you for sharing your feedback on your recent stay at the SpringHill Suites Fairbanks.As a valued guest, we see that there is room for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. We hope if you are ever in the Fairbanks area again that you allow us the opportunity to provide you with an improved guest experience. Best Wishes!
The pool and hot tubs are great. The staff already refill the breakfast and kept the breakfast area nice and clean. Thank you
Pannapa
Stayed 2 nights in Jun 2023
Response from Lisa on 4 Jul 2023
Nice to know you enjoyed your stay. Thank you for the great rating. Having a good breakfast is a great start to the day. Best Wishes,
10/10 Excellent
Lucyna
15 Jun 2023
Lucyna
Stayed 1 night in Jun 2023
Response from Tracy Gabrielsen on 17 Jun 2023
I am pleased you had a nice experience at our SpringHill Suites in Fairbanks. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you!
10/10 Excellent
Sara, Palmer
21 May 2023
Sara
Stayed 1 night in May 2023
Response from Tracy Gabrielsen on 17 Jun 2023
I am pleased you had a good experience at our SpringHill Suites in Fairbanks. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you!
We chose this hotel because of its central location and good amenities. It did not disappoint us. The breakfast was good, the pool and hot tub were nice. Staff was friendly, and the place was clean. We used the shuttle for both the airport and train depot. Very convenient!
Verified traveller
Stayed 5 nights in Apr 2023
Response from Tracy Gabrielsen on 4 May 2023
Thank you for taking the time to share your experience with the SpringHill Suites Fairbanks.I am pleased you had a good experience at our SpringHill Suites in Fairbanks. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you! Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another nice stay.
6/10 Okay
Stanley, Clinton
27 Mar 2023
Disliked: Amenities
Stanley
Stayed 1 night in Mar 2023
10/10 Excellent
Sandra
26 Mar 2023
Sandra
Stayed 7 nights in Mar 2023
Response from Lisa on 27 Mar 2023
Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another nice stay.
Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another nice stay.
The staff were wonderful, always friendly and helpful. Rooms clean. Breakfast was great with lots of options.
Douglas
Stayed 6 nights in Feb 2023
Response from Lisa on 6 Mar 2023
I am pleased you had a nice experience at our SpringHill Suites in Fairbanks. It is wonderful to hear the good comments about our team. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.
Location was excellent. Provided transport to and from the airport and the rail station.
Karen
Stayed 5 nights in Feb 2023
Response from Lisa on 6 Mar 2023
Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay.
Liked location, layout, security and convenience. Extremely patient and helpful staff. Great place!
Christopher
Stayed 1 night in Feb 2023
Response from Lisa on 6 Mar 2023
Thank you for choosing SpringHill Suites by Marriott. It is wonderful to hear the good comments about our team. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay.
6/10 Okay
Yvonne
Travelled with family
22 Feb 2023
Liked: Staff & service
close to things transporation ok
Yvonne
Stayed 7 nights in Feb 2023
Response from Tracy Gabrielsen on 23 Feb 2023
Thank you for sharing your experience at the SpringHill Suites Fairbanks through the Guest Satisfaction Survey.It is my expectation that every one of our customers receives excellent service - and it appears you stay was just adequate. You are a valued customer; everything we do is aimed at providing you with an excellent hotel experience. If there is anything you feel we could do to make our hotel “great” it would be my pleasure to hear any suggestions you may have.
the hotel is located in the downtown area, it's an older part of town so not many stores are nearby other than smaller gift store types of shops. Located about two miles away are larger stores - Walmart and grocery stores. There are a few restaurants within walking distance that were good. The hotel rooms are nice with kitchenette and there is a pool, jacuzzi and small workout room on the premises.
Janet
Stayed 5 nights in Feb 2023
Response from Tracy Gabrielsen on 23 Feb 2023
I am pleased you had a nice experience at our SpringHill Suites in Fairbanks. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you! Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay.
Very relaxing stay. Everyone was very professional. Breakfast could have had more options, flavored creamer, non fat butter and yogurt.
Chris
Stayed 2 nights in Feb 2023
Response from Tracy Gabrielsen on 13 Feb 2023
Thank you for taking the time to share your experience with the SpringHill Suites Fairbanks.I am pleased you had a good experience at our SpringHill Suites in Fairbanks. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you!
From check in to transport to airport, every encounter at every level was exceptional
Kevin
Stayed 2 nights in Feb 2023
Response from Tracy on 9 Feb 2023
I am pleased you had a nice experience at our SpringHill Suites in Fairbanks. Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another nice stay.
I am pleased you had a good experience at our SpringHill Suites in Fairbanks. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you!
Thank you for choosing SpringHill Suites by Marriott. It is wonderful to hear the good comments about our team. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay.
The property and staff were super friendly! It was a gorgeous location too.
ELIZABETH A
Response from Lisa on 16 Jan 2023
Thank you for taking the time to share your experience with the SpringHill Suites Fairbanks.I am pleased you had a good experience at our SpringHill Suites in Fairbanks. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you! Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another nice stay.
Great location within walking distance to lots of shopping and dinning. Would definitely recommend
Jeanne
Response from Lisa on 26 Dec 2022
Thank you for taking the time to comment on your experience at the SpringHill Suites Fairbanks.I am pleased you had a nice experience at our SpringHill Suites in Fairbanks. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you! Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay. Warmest Regards,
Loved staying here it was centrally located to all we were doing in Fairbanks.The room was very spacious and clean, beds were very comfortable, and the staff was always helpful.
John
Stayed 1 night in Dec 2022
Response from Lisa on 26 Dec 2022
Thank you for taking the time to comment on your experience at the SpringHill Suites Fairbanks.I am pleased you had a nice experience at our SpringHill Suites in Fairbanks. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you! Thank you for choosing SpringHill Suites by Marriott. I hope if you are ever in the Fairbanks area again that you allow us to provide you with another excellent stay. Warmest Regards,
10/10 Excellent
Emily
Travelled with family, Travelled with family and small children, Travelled with partner
By far the best hotel I've stayed at in a long time. The continental breakfast was beyond big with many options for everyone. The staff was friendly and very helpful. The pool and hot tub was a great way to end our night.
Emily
Response from Lisa on 20 Dec 2022
Thank you for taking the time to share your experience with the SpringHill Suites Fairbanks.I am pleased you had a good experience at our SpringHill Suites in Fairbanks. Our goal at SpringHill is for you to relax and rejuvenate; I hope we did that for you! Happy Holidays