Property grounds

Reviews of Mount Aurora Lodge

2.5 out of 5
Mount Aurora Lodge
2320 Fairbanks Creek Road, Fairbanks, AK

Reviews

8.6

Excellent

Rating 10 - Excellent. 80 out of 151 reviews" "
Rating 8 - Good. 49 out of 151 reviews" "
Rating 6 - Okay. 11 out of 151 reviews" "
Rating 4 - Poor. 5 out of 151 reviews" "
Rating 2 - Terrible. 6 out of 151 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020
Response from Kate, Jeff and Max on 13 Mar 2020
Thank you for staying with us!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Mount Aurora Lodge on 1 Feb 2020
Thank you for staying with us. Hope to see you again!

10/10 Excellent

Shuai Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
We had a wonderful time at mt aurora lodge. Kate and Jeff are hospitable and knowledgeable about aurora timing and woke us up immediately when the aurora showed up during the night. Seeing the northern light is breathtaking experience! Although the level is 2, we can clearly see the northern light due to clear and dark sky. Breakfast has Muffin, toast, egg, beacon, juice, milk. They also provide cereal, hot/cold water, hot chocolate, microwave, fridge in the lobby. WiFi in the lobby is good. $10 discount per person for going to ski land. Highly recommended for everyone who wants to view northern light and have fun in Fairbanks!
Stayed 4 nights in Dec 2019
Response from Jeff, Kate and Max on 31 Dec 2019
Thank you, we loved getting to know you. We hope you will come back again! Safe journeys.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Jeff on 12 Oct 2019
Thank you so much!

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Sep 2019
Response from Jeff on 5 Oct 2019
Thank you for staying with us!

10/10 Excellent

Rachele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome cabin!
Stayed 1 night in Sep 2019
Response from Jeff, Kate and Max on 2 Oct 2019
Glad you enjoyed our Rick Swenson Dog Mushing cabin. We love it too!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner of the cabin was very nice, there was a free breakfast, woke us up to watch the aurora and taught us how to take pictures. It was so worth it.
Stayed 1 night in Sep 2019
Response from Jeff on 12 Sept 2019
Thank you for coming. We are happy you saw the aurora

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner got involved with all the lodgers, waking them when he thought we could see the Northern Lights. (I missed them, regrettably, due to cloud cover but I welcomed the rain, since most areas I visited were affected by wildfires.) The breakfast was good, the area was scenic, the air was clear, the staff friendly and helpful.
Stayed 1 night in Sep 2019
Response from Jeff on 12 Sept 2019
Thank you so much. I wish you could have seen the northern lights.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Jeff on 12 Sept 2019
Thank you for your visit!

10/10 Excellent

ShanchiZhang, new york

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kate helped us a lot when watching the northern light! Wonderful
Stayed 1 night in Sep 2019
Response from Jeff on 12 Sept 2019
Awesome we're glad you saw them.

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019
Response from Jeff on 5 Sept 2019
Thanks for your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice b&b
A cool rustic lodge (believe me, the inside is way cuter than the outside). Very good breakfast & comfortable beds. We saw faint aurora two days in a row in late August (because it’s fairly early in the aurora season). The only downside is that the rooms are not very soundproof.
Stayed 2 nights in Aug 2019
Response from Jeff on 29 Aug 2019
Thank you so much. Glad you were able to see some Northern lights so early in the season.

10/10 Excellent

jun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Jeff on 28 Aug 2019
Thank you!!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2019
Response from Jeff on 28 Aug 2019
Thank You!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are super nice. We loved the lodge. It is a few miles outside of Fairbanks but not too long of a drive. It’s close to the Gild Dredge 8 which we highly recommend as an activity. We would highly recommend this place to stay!
Stayed 2 nights in Aug 2019
Response from Jeff on 19 Aug 2019
Thank you so much for coming and letting us know you had a great time. Please come back again for Northern lights viewing!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was quite unique as an old mining lodge. The staff was wonderful and enjoyed visiting with customers. The home cooked breakfast was delicious. Would love to come back to see the Aurora lights
Stayed 2 nights in Aug 2019
Response from Jeff on 11 Aug 2019
Thank you so much. Please do come back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustic old gold mining building nicely renovated. Excellent breakfast. Helpful friendly owners
Stayed 1 night in Aug 2019
Response from Jeff, Kate and Max on 5 Aug 2019
Thank you sharing your time with us! Please come back when the Northern Lights are out

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay!!! Outstanding service!
Wow! A place with history AND great hosts! One of our best stays....truly amazing and cannot wait to return!!!!!!!!!!!!! recommend!!!!!
Stayed 3 nights in Jul 2019
Response from Jeff on 29 Jul 2019
Thank you! We really enjoyed having you here at the lodge.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Jeff and Max on 14 Jul 2019
Thank you for staying with us!

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Jeff on 12 Jul 2019
Thank you! We're happy you had a great experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Jeff on 21 Jul 2019
Thanks so much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Jeff on 21 Jul 2019
We appreciate your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Jrff on 21 Jul 2019
Thanks you for visiting our lodge!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a good stay because of the accounting department. Two problems: 1. Charged the 3 rooms' deposit on "accident", never bothered to apologize about it after I called in 5 days later. Was not upfront with me about why it happened and acted "confused". They did not respond to hotels.com representatives initially and I had to call their accountant. I have yet to see the refund returned on my credit card. 2. The price posted on hotels.com is different than what they charged. They charge HIGHER, because they also charge 2.9% on credit card transactions. I've NEVER seen this for hotel customers through 20 years of hotel stays. FIRST EVER case like this for all my bookings from hotels.com.
Stayed 1 night in Feb 2019
Response from Jeff and Kate on 10 Mar 2019
We're sorry you had a bad experience. We are confused actually. We're a family run bed and breakfast and we have no accounting department that you talked to nor have we ever charged 2.9% for using a credit card. Everyone who books a stay here does pay a non refundable deposit equal to the first nights room charge and the balance upon arrival. All hotels in Fairbanks have an 8% bed tax. We wish you hadn't posted as anonymous because we have no recollection of who you are or the problem you described.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best location to see northern lights. Staff is awesome.
Stayed 1 night in Feb 2019
Response from Mount Aurora Lodge on 22 Feb 2019
Thank you. We love it when our guests see the Aurora!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The minute we walked in from the cold, this place felt like home. Super friendly host, great place to dock up and see the Aurora. Great place to bring a book and hang out for a few cold days. Really comfortable. Just know that this is a historic building, which added to it's charm, but there is no sound proofing between rooms and there are shared bathrooms. Would highly recommend. If you want to to see the Aurora without going on a paid trip just stay here.
Stayed 1 night in Feb 2019
Response from Mount Aurora Lodge on 18 Feb 2019
Thank you for the kind words. We love to share our part of Alaska history. We have debated about adding sound proofing,but decided to leave it as is instead of making the rooms smaller.

10/10 Excellent

Sotingy, California, US

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate how they keep the lodge as original as it was built. It might compromise the convenient (share bathroom) and quietness (hear sound from next room) of the room in some degree. Great breakfast, nice common room and the best host! I enjoy my staying very much and look forward to coming back soon.
Stayed 3 nights in Feb 2019
Response from Jeff, Kate and Max on 12 Feb 2019
We love sharing our Alaskan history home and are happy when our guests have a great time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kate and Jeff are wonderful owners with very helpful suggestions for photography. They gave good information about activities in the Fairbanks area. Breakfast prepared by Kate was delicious every morning. We felt like were part of the Mount Aurora Lodge family!
Stayed 3 nights in Jan 2019
Response from Kate, Jeff and Max on 31 Mar 2019
Thank you for your kind words. We love sharing our part of Alaska! Winter is wonderful and summer is fabulous. We're so glad you had a great experience. Hope to see you again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Retreat
We arrived a little late in the day but reception was ready for us and staff was friendly. We had a wonderful lady on watch for us that night for the aurora. She alerted us in the night but we just missed the viewing due to the weather. The rooms were comfortable and quiet. The only reason for not a 5 on condition was due to the outside construction. Breakfast was homemade and very good. Conversed with the wife of the owner who was very pleasant and gave us tips on the area. Unique stay overall. Thank you!
Stayed 1 night in Dec 2018
Response from Jeff on 28 Dec 2018
Thanks so much Amy. We are glad you liked our lodge. We love to share it. We really like it when the Northern Lights come out and dance for you.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabin stay
Wow!!! What an amazing place! We saw northern lights dance in the sky all night long! The cabin had everything we needed ( make sure to buy food/drinks on the way there) The location is super remote which I loved! I’m Sure that’s why the Aurora’s were so bright :) We had a wonderful time!!
Stayed 1 night in Nov 2018
Response from Jeff, Kate and Max on 10 Nov 2018
Thanks for liking our cabin and location. Glad the lights came out for you. Hope you can visit us again.

10/10 Excellent

Glory, La Mirada, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to see the Northern Lights. We stayed 3 nights and saw the Aurora Borealis every night. Recommend that the stairs to the 2nd floor be replaced.
Stayed 3 nights in Sep 2018
Response from Jeff, Kate and Max on 13 Sept 2018
Thank you for staying with us. We love when our guests see the wonderful lights! Stairs are the first on the list for next summer repairs. Hope to see you again.

8/10 Good

Verified traveller

The breakfast is great, the view is awesome. Staffs are friendly, but I think they need a better hotel sign, and parking lot sign somewhere around the building.
Stayed 1 night in Aug 2018
Response from MtAuroraLodge on 31 Aug 2018
Thank you for staying with us. We are working on changing the hotel sign. We will also include a parking sign. We appreciate your comments

10/10 Excellent

Clayton

Favorite in Alaska
Such an amazing place! Original housing quarters for miners, the place has a lot of historic character! Very clean and comfortable. The family that own it are very friendly and welcoming. And the breakfast was excellent! Surrounded by nature and away from town. If you’re there at the right time like we where you could spend a few hours picking wild berries right next to the lodge. We will definitely be back! It’s my new favorite place to stay in Alaska. Under renovation currently but you would never know it when you’re inside.
Stayed 2 nights in Aug 2018
Response from MtAuroraLodge on 25 Aug 2018
Thank you. We love when our guests love Alaska and our lodge! You're welcome anytime. Hopefully the Northern Lights will be out next time (and our project is complete).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from MtAuroraLodge on 24 Aug 2018
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10/10 Excellent

Sara, indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic beauty
The Lodge is about 20 miles from downtown Fairbanks, but if you don’t mind being out of the city, this is idea, especially at this time of year. This is not a “cookie cutter” hotel, but it has the basic necessities. If you’re looking for the Ritz, don’t come here! However, it DOES have spectacular scenery of the mountains and of the night sky (even though there’s not much “night” at this time of year!). Breakfast (eggs how you want them, bacon, and waffles or pancakes) is made & served by Max every morning between 8 & 9. Delicious! Rooms are small, but you won’t be in them much. They are not soundproof, and the floors creak, but the building is historic, so it comes with the territory. All in all, an excellent experience.
Stayed 5 nights in Aug 2018
Response from Jeff, Kate and Max on 18 Aug 2018
Thank you for staying with us and becoming a part of our family for a few days. You were a delight!

8/10 Good

Cindy, Anchorage, AK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the rustic and nostalgic lodge. Loved quiet and relaxing atmosphere. Would recommend for anyone wanting an Alaska experience.
Stayed 4 nights in Aug 2018
Response from Jeff on 13 Aug 2018
Thank you Cindy it was our pleasure having you here!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lodge with hot breakfast in morning. Very friendly staff.
Stayed 1 night in Aug 2018
Response from Jeff on 8 Aug 2018
Thank you so much for staying with us.

10/10 Excellent

Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
It was amazing the weather just right love the view and the history of the place, will stay again of I ever back to Fairbanks
Stayed 2 nights in Jul 2018
Response from MtAuroraLodge on 31 Jul 2018
Thank you. It was our pleasure having your company!

10/10 Excellent

Mary, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy lodge , Max is very friendly and helpful. Way to go !
Stayed 1 night in Jun 2018
Response from Jeff on 4 Jul 2018
Thanks for your warm comments. We love return customers!

8/10 Good

Mo, sacramento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alaska @ it's Best!!
The perfect place for viewing Northern lights!! The family is amazing & accommodating & sweet!! It was amazing to see the lights & the beautiful location & comfy lodging is unsurpassed!! THIS is the place you are looking for..enjoy!!
Stayed 2 nights in Feb 2018
Response from Jeff on 27 Feb 2018
Thank you for staying with us!

10/10 Excellent

shihwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mount Aurora Lodge on 22 Feb 2018
Thank you for the stars! Glad you stayed with us :)

4/10 Poor

Sharon

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor satisfaction
I have stayed at the Mount Aurora twice. Once years ago, and now recently. The service has been good till now, and the cleanliness of it has turned. They GOT the B.B.! Bed bugs. The lodge definitely focuses on the aurora borealis. They have coffee and snacks laid out for you, while waiting through out the night. They also will wake you up, when they come out at night. The two things that went wrong were: #1 The lodge had recommended tour companies on their website. One which we decided to go on. It was a horrible experience. We didn’t end up going because the fear of our lives. Told the lodge and they shrugged their shoulders and was in disbelief that this tour company was on their website. #2 incident, the bed bugs. Well, towards the end of our stay, we noticed some bites on our arms and legs. We stayed in rooms C and D. We examined the beds and found bed bugs. Disgusting! Never dealt with such a matter with all my travels. Well, we told the lodge, discreetly. However, we were then told that this has never happened before and that we could possibly brought it to the lodge. I never knew this of bug bites, but apparently the bites don’t come apparent till 48 - 72 hours. By the last day we were there, a friend & I had about 30-40 bites all over our bodies. With that many bites, I can only imagine our infested our beds were w/ bed bugs. I don’t think that happens over night. So I am disappointed w/ lodge that we were accused that we caused it.
Stayed 4 nights in Jan 2018

10/10 Excellent

Hao, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely family owned lodge
My family of seven people stayed here for seven nights over the Christmas/New Year holidays. In short, we would give this lodge the best ever rating I could give. Our family made a few major vacations every year, and we stayed in many luxurious resorts before. When we saw the pictures of the lodge on the website, we had been concerned, because it appears rusty and small. However, its price was even higher than a decent hotel in the downtown, and we did not know why. Since Northern lights viewing was our top purpose and we could not find anywhere else, we ended up here. Our experience turned out to be awesome. First of all, this is a family owned business and every member in the family was super friendly and helpful. They stayed alert all nights to make sure all guests would not miss any aurora viewing opportunity, they were patient in answering questions, and very thoughtful in taking care of each guest's needs. After a few days of stay, we even felt we were part of this lovely and warm family. The condition of the lodge is actually much better than what it looks on the pictures. In addition, we could do a wide variety of snow activities right outside the lodge, such as cross country skiing, snow shoeing, and sledding. My three daughters loved the large lobby very much, because it is spacious, warm and have many board games for them to play. The bedrooms are small, but it would not matter because the lobby is just downstairs and fun. We feel so luck to stay here!!
Stayed 7 nights in Dec 2017
Response from Mount Aurora Lodge on 7 Jan 2018
Thank you for the kind review. Your family was exceptional to host. Everyone was fun to talk with and get to know. So glad you had a great time and even better than you had imagined, That is our goal. There is tons to do up here in wait for the beautiful aurora to pop out :) Hope you can come up and visit again. Your family was amazing

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!
Nice hotel and a beautiful view... Love the beautiful dog Nanna... Friendly people, we felt at home.
Stayed 1 night in Dec 2017
Response from Mount Aurora Lodge on 24 Dec 2017
Thanks Diana for staying. We try hard to make the stay like you were at home. :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2017
Thank you for the stars! Come see us again

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owners of the Aurora lodge were so nice and hospitable, great people!
Stayed 1 night in Dec 2017
Thanks for the kind words, we try to make every guest feel comfortable and at home. Hope to see you again :)

10/10 Excellent

james , chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff. Nice clean cozy room.
Like this hotel. Very nice hotel staff and very clean cozy room. perfect location for viewing the Aurora because it is far away from the city. Winter time road to get here is very slippery , need AWD.
Stayed 3 nights in Dec 2017
Response from Mount Aurora Lodge on 13 Dec 2017
Glad you were able to come stay with us, Yes 4 wheel drive is must this time of year.

10/10 Excellent

Tao, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel to see the aurora!
Hotel staff is very friendly. And hotel lobby is a good place to waiting for the aurora. There are plenty of games including puzzles in the lobby, so that you will have more fun during the waiting time. I love the hotel! It is a lucky place.
Stayed 1 night in Dec 2017
Response from Mount Aurora Lodge on 9 Dec 2017
Thanks for coming to stay with us. We are home away from home with a great view of the Aurora

8/10 Good

Sharon

Liked: Cleanliness, staff & service
A great place to view northern light
Located at the top of the mount, about 20 minutes drive from Fairbanks, it is great place to stay to view the northern light. The hotel staff will wake you up even you fall into sleep.
Stayed 2 nights in Nov 2017
Response from Mount Aurora Lodge on 29 Nov 2017
Hello, Our lodge is perfectly set on the summit so aurora viewing is great. Im glad you had a good time up here.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional hotel
We booked a suite with two double bed rooms in this hotel through Expedia and got the confirmation. The second day staff from the hotel sent me email saying they don’t have double bed rooms but a suite having single bedrooms and asked me if I wanted them. I replied yes and she replied me saying she will booked rooms for me. However when we arrived Fairbanks and drove all the way up to the hotel the receptionist told me that they didn’t have rooms for us. And we had to find another hotel at midnight. To make experience worse. Since it was snowing badly the night and we were exhausted, when driving down from the summit our car slipped and trapped in roadside snow! We waited tow truck for another two hours in cold snow night!
Stayed 4 nights in Nov 2017
Response from Mount Aurora Lodge on 29 Nov 2017
When this guest booked we did not have the room they wanted so I offered another, by the time i got the reply the room was filled and i had let them know via email. i assumed they went elsewhere when i didnt hear back. When they had shown up i felt awful for there situation i even called places near by so they wouldn't have to go back to town. Everything was booked solid, but i was able to get them a room in town. I hate having to turn people away, I cant imagine the frustration they must of had especially after getting there car stuck.