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"Excellent location with just a short walk into city centre beside the beautiful river. The hotel was undergoing some major maintenance work, however, it was clean and comfortable with excellent room facilities. All staff members were friendly and helpful. Great breakfast with plenty of choices. Would definitely stay again, however we would avoid the pub attached to the hotel called ‘The Bear’ which was very run down (ripped seats, broken chairs) and served the worst food we have ever eaten in a restaurant!"

"Customer service was amazing and really helpful. Food in the restaurant was top standard, rooms incredibly clean and spa was lovely. Definitely recommend"

"The pool area was nice and clean and the room was large and comfortable. The staff were super friendly and the food in the restaurant was really nice and reasonably priced. A good distance from the costwolds makes a nice base. Parking is cheap and plentiful. A good stay. Would recommend."

"Cy"

"Lovely hotel and very dog friendly, the staff are great and a perfect location."

"Stay there regularly. Convenient for the theater and base to travel from"

"It's obvious the Hotel was undergoing renovations. When we arrived, it wasn't too obvious where the reception was, which was just a desk in the bar area. Our room was on the 1st floor, when coming out of the lift on that floor a room map would have been really useful. We (and another couple who arrived around the same time) were wondering around like lost souls trying to find our allotted room. The room itself was clean, comfortable and well equipped. Though there was no evacuation map on the back of the door (though when one stepped into the corridor, the route to safety was obvious). Our sleep was good. One last observation, when we left our room in the morning. We were loaded with a suitcase and several pieces of luggage. When going through a fire door on the way back to reception. My wife opened the door and held it open for me to follow, only to trip up on a single step down of about 10 cm height. My wife stumbled but didn't fall. A notice on the proceeding fire door would have alerted her to the step. Better signage would have helped. Having said that, we enjoyed our stay."

"The staff were kind and helpful. There were extra charges for the car park although this was taken off when we complained. The whirlpool was not working. It did not feel good value for money."

"I think its very over priced for what it is. Feels like the rooms need an update. There was no dressing table i had to sit on the floor to use the wardrobe mirror. Pillows too soft. Food in the james martin grill was poor very disappointing. Felt a bit let down as it was a treat for my husbands birthday and our anniversary. "