2/10 Teruk
Cameron
30 Jul 2025
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I specifically booked this hotel because it advertised having a hot tub, which I desperately needed after a 9-hour drive to help ease the pain from a foot injury. After checking in, unloading everything from my car’s roof rack, and settling into the room, I headed down to finally relax, only to be told the hot tub was out of service.
The front desk offered me two options: a full refund if I wanted to leave and find another hotel, or a 15% discount to stay. While I appreciate the offer, 15% hardly made up for the inconvenience, especially after a long day on the road. The idea of repacking everything and searching for a new place was overwhelming and simply not feasible in my condition.
To make matters worse, the man at the front desk was incredibly rude, basically telling me to leave if I didn’t like the options. There was no empathy, just attitude.
I will not be staying here again and would not recommend this hotel to anyone expecting the amenities they advertise or even basic customer service.
Also, bathroom was not completely cleaned
Cameron
Menginap 1 malam pada Jul 2025
