Etna hotels from RM273

"Beautiful Clean Room. Great Non Smoking Section for gaming. The staff were all very, very kind and helpful. "

"Clean, comfortable room, friendly staff, nice breakfast, and plenty of parking!"

"Staff at check-in was helpful. I had requested a room on the quiet side/away from the freeway, but the room assigned was on the freeway side. They quickly checked and found a different room on the parking lot side. Thank you! Unfortunately, the vent fan in the bathroom did not work! The room was clean and the bed comfortable. The breakfast was typical and adequate. I stayed there for 9 days! Not once was the room serviced, the trash was never collected, towels never replaced!! I mentioned this to the front desk staff at check out: he commented that not that it is acceptable, but there was a recent change in management and front desk staff, and that evidently all the communication issues have not yet been ironed out! Nice to hear, but as he stated, not acceptable service."

"Parking was great coffee was good. "

"Room heater wasn’t on and we didn’t know so room was cold. Breakfast was pretty basic. Empty motel room alarm went off and woke everyone up around 2am. Staff dealt with it immediately though. "

"The hotel is amazing and the people at the front desk were also amazing. The woman that worked in the breakfast area was horrible and very, very rude. Apparently they had had many complaints about her but overall a great experience."

"Terrible, bizarre experience. From the many door keys not working to the lack of housekeeping cleaning. I paid for two nights but left after the first. Asked for one night refund and was denied."

"Good place to stay in"

"While you are updating your rooms, I was put into a room that was using the old heating system. The room was stone cold when I entered, the heater never got it warm enough. I had to sleep with my fleece vest on. There were only two electrical receptacles. Of the four outlets, three were used for appliances (good that you had those appliances), so only one plug for my stuff. Legally, I believe you need a receptacle every 6', and on every wall. Finally, the wifi kept dropping, and it requires a new code each time, so I couldn't use the wifi. Really bad experience."