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Reviews of Vacancéole - Les Demeures Champenoises

Vacancéole - Les Demeures Champenoises
2 Rue Francois Bonal, Epernay

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 187 reviews" "
Rating 8 - Good. 85 out of 187 reviews" "
Rating 6 - Okay. 33 out of 187 reviews" "
Rating 4 - Poor. 16 out of 187 reviews" "
Rating 2 - Terrible. 14 out of 187 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Giselle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Whilst a good walk out of Epernay town there was a bakery & supermarket a short walk away. Very well priced property & helpful staff. Sadly no champagne glasses in the room! A range of champagne to buy from reception should you run out!
Stayed 6 nights in Nov 2023

6/10 Okay

Dawn

Travelled with partner
We knew how it would be, but there was nowhere else local to stay. On saying that it was clean & the receptionist was very helpful
Stayed 1 night in Sep 2023
Response from Léa on 2 Oct 2023
Bonjour,Merci pour votre retour.Cordialement

6/10 Okay

Thomas

Travelled with family
Stayed 1 night in Aug 2023
Response from Léa on 2 Oct 2023
Bonjour,Merci pour votre retour !Cordialement

10/10 Excellent

Darren

Liked: Cleanliness, room comfort
Eat, Drink, Champagne, Repeat!
Superb Hotel, Superb Location, Superb Staff, Superb Communication, Superb Accomodation. In one word, Superb. We have stayed here twice and recommended on numerous occasions.
Epernay! The town dedicated to Champagne!!!
Stayed 1 night in Aug 2023
Response from Léa on 15 Aug 2023
Bonjour,Merci beaucoup pour ce super retour.Bonne journée à vousCordialement

8/10 Good

Joao

Stayed 1 night in Feb 2023
Response from Léa on 13 Feb 2023
Bonjour,L'équipe vous remercie d'avoir pris le temps de laisser une note !Bonne journée à vous.Cordialement

8/10 Good

Michael

Good stay
Vacanceole is pretty close to avenue of champagne. Good price for a place to stay in this region.
Stayed 2 nights in Nov 2022
Response from Léa on 9 Dec 2022
Bonjour, Merci pour ce retour ! Bonne journée à vousCordialement

6/10 Okay

stuart

Great overnight stay if a little basic and sterile
Stayed 1 night in Oct 2022
Response from La réception on 2 Nov 2022
Good morning, Thank you for your comments !Best regards

2/10 Terrible

Jonathan

Stayed 1 night in Aug 2022
Response from Léa on 20 Aug 2022
Bonjour Monsieur, Nous sommes navrés que votre séjour ne vous ait pas convenuCordialement

2/10 Terrible

Nicholas

Stayed 1 night in Aug 2022

6/10 Okay

Charlotte

Ok for what it was
Did the job... was a lot more weathered and tatty inside than we originally thought from photos. Worked for us with puppy. My main feedback was the equipment left for us to clean room was very dirty and there were no products to clean. But then they had posters demanding a full clean of the property at check out. In addition, there should be more sachets of washing up liquid.
Stayed 3 nights in Oct 2020

4/10 Poor

Garry

Travelled with family
Disliked: Cleanliness, room comfort
Disappointing
We arrived on a very hot day. On approach exterior looked promising for a nice stay in epernay. Check in was seamless and friendly. However on arrival at our block it was clear to see we were in for an uncomfortable evening. Corridors were oppressive and smelt. The lift was worse smelling of body odour and urine. The first room we were given was on the ground floor and we asked to change as with no air con and no fan we would need to open windows for air for our young family and were not comfortable doing this from a security point of view. This was no problem at all to the host and we were changed to a second floor room. The second room was marginally better than the first which was clearly dirty I cleaned and the bath Panay was broken. While the second room was lighter and more airy, it felt slightly cleaner but the worn in dirt and grime was clear to see and I would not heave felt happy to use the kitchen/kettle/utensils etc. Location was ok with playpark out the back for the kids but surrounding area not great either. Aside from the champagne houses we do not see any reason to return to epernay itself
Stayed 1 night in Aug 2020

6/10 Okay

Aidan

Travelled with family
Disliked: Cleanliness, room comfort
Cheap stay, there is a reason....
When we booked this we thought we had a gem for next to nothing as we found many good deals on our European trip with prices slashed due to low tourists. However the hotel isn’t as good as the photos. The building is grand and starting to show signs of needing some repair. The big issue is the huge list of rules that requires the tenant to effectively perform the cleaning for the next person. If we had known in advanced it’s unlikely we would have stayed, however during COVID with a family this was a problem. You are expected to strip the beds, take out the rubbish, clean all pots, toilets, shower, tables and surfaces, Mop and sweep the floors. This surprised us and explained that when we arrived why it felt poorly cleaned (think the people before did the basics), however the bigger issue is that they don’t provide washing up liquid, brushes or mops, luckily we were carrying surface cleaner, sponges and surface cleaner. This meant that we ended up cleaning everything when we arrived and when we left and we only stayed 2 nights. I comparison to some of the excellent approaches to cleanliness that we had witnessed around Europe on this trip, this hotel was a bit emabarrassing with
Stayed 2 nights in Aug 2020

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utilitarian
A very utilitarian stay. The rooms are functional, clean and devoid of any frills. We were in transit so the price was right. Great value for the price. Skip the breakfast as it is not worth it.
Stayed 1 night in Feb 2020

2/10 Terrible

Jim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our room has two beds in the upper level loft of the room. The floor of the upper level is in need of repair, the floor is not flat ! The picture of outside of this hotel is deceiving. The inside does NOT represent the same standard or impression at all. Once you go inside, you can see that many things in the hotel need repair or updating. The elevator was shaky, it "bounced" a couple of times when we were inside with three luggages. The construction materials are cheap: floor covering warping, sofa fabric fringing, old telephone connections not functional still on the walls. Also cleaning mops and sweeper and buckets placed in the bathroom.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with bed on a mezzanine level. Large window that you can open which helped with hot night! No aircon in room. Comfortable bed. Vending machine for drinks Good selection for breakfast. Really beautiful location with view of vineyards
Stayed 1 night in Aug 2019

8/10 Good

ji

Stayed 1 night in Jul 2019

6/10 Okay

Gary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Friederich

Disliked: Cleanliness, property conditions & facilities
Not recommended
Its a shame that such a beautiful building was updated in such a poor way. The inside of the hotel looks more like a hostel than a hotel. Cheap and poorly maintained. Too bad since the area is beautiful.
Stayed 1 night in Jun 2019

8/10 Good

Chantal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Un peu bruyant la nuit
Stayed 1 night in Mar 2024
Response from Léa on 23 Mar 2024
Bonjour,L'équipe vous remercie pour votre retour,Passez une belle journée,Cordialement

10/10 Excellent

Nathalie

Liked: Cleanliness, room comfort
Tres bon séjour, personnel agréable. Idéal quand on a va au Millesium pour un spectacle, à 5 min à pieds. Je recommande.
Stayed 1 night in Jan 2024
Response from Léa on 23 Mar 2024
Bonjour,L'équipe vous remercie pour votre agréable retour !Passez une belle journée,Cordialement

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, room comfort
Séjour de 3 nuits
Comment d’habitude rien à dire sur notre séjour tout était parfait je recommande
Stayed 1 night in Dec 2023

8/10 Good

Philippe

Travelled with family
Liked: Cleanliness, room comfort
2 nuits
2 nuits agréable et calme jamais déçu de notre séjour je recommande cette endroit
Stayed 2 nights in Dec 2023

6/10 Okay

JACQUELINE

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Appartement à renover
Stayed 1 night in Dec 2023

10/10 Excellent

valerie

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Brice

Liked: Cleanliness
Excellent rapport qualité-prix
Residence bien située en périphérie de la ville. Chambre bien équipée et très propre meme si un peu vieillissante.
Stayed 1 night in Dec 2023

10/10 Excellent

Abdelaziz

Stayed 1 night in Oct 2023
Response from Léa on 2 Nov 2023
Bonjour,Merci pour votre excellent retour,Belle journée à vousCordialement

6/10 Okay

Flemming

Travelled with family
Okay sted, men megen lugt af tobaksrøg.
Et ganske fint ophold, hvor vi fik hvad vi forventede. Dog var det irriterende, at nogle af de udenlandske håndværkere røg ud af vinduerne på 1. sal, og røgen gik op og ind af vinduerne på 2. sal. Generelt var der megen lugt af tobaksrøg på gangene og ved indgangen.
Stayed 3 nights in Oct 2023
Response from Léa on 2 Nov 2023
Bonjour,Merci pour votre retour,Désolé pour le désagrément rencontré,Belle journée à vousCordialement

8/10 Good

Robert

Business traveller
Liked: Cleanliness, room comfort
très bien
Stayed 1 night in Oct 2023
Response from Léa on 16 Oct 2023
Bonjour,Merci pour votre retour !Belle journée à vous !Cordialement

8/10 Good

VERMOREL

Business traveller
Liked: Cleanliness, room comfort
Un an dans le kaki
Je n'avais pas dormi dans une caserne depuis plus de 40 ans. Je suis réconcilié si ce n'est avec la rigueur militaire, en tout cas avec le bâtiment rendu à la vie civile comme moi ! Un ancien du 150 RI basé à Verdun (79/08). Belle réhabilitation !
Stayed 4 nights in Oct 2023
Response from Léa on 16 Oct 2023
Bonjour,Merci pour votre sympathique retour !Belle journée à vous !Cordialement

8/10 Good

Bruno

Stayed 1 night in Oct 2023
Response from Léa on 16 Oct 2023
Bonjour,Merci pour votre retour !Belle journée à vous !Cordialement

2/10 Terrible

Irwynn

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Cédric on 3 Oct 2023
BonjourJe suis étonné de votre note, pourriez-vous me contacter par mail sur ldchampenoises@vacanceole.comCordialement

8/10 Good

Florine

Liked: Cleanliness
Ok for short stay
Stayed 1 night in Sep 2023
Response from Léa on 2 Nov 2023
Bonjour,Merci pour votre retour !Belle journée à vousCordialement

10/10 Excellent

SERGE

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Léa on 2 Oct 2023
Bonjour,L'équipe vous remercie pour cet excellent retour.Bonne journée !Cordialement

8/10 Good

Brigitte-Sophie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Léa on 2 Oct 2023
Bonjour,Merci pour votre retour !Belle journée,Cordialement

6/10 Okay

Joseph

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Léa on 2 Oct 2023
Bonjour,Merci pour votre retour,Passez une belle journée,Cordialement

8/10 Good

Séverine

Travelled with family
Liked: Amenities, property conditions & facilities
Le bâtiment B aurait besoin d’un petit rafraîchissement niveau peinture des murs et sol.
Stayed 1 night in Aug 2023
Response from Léa on 2 Oct 2023
Bonjour,Merci pour votre retour, nous prenons en considération vos remarques.Passez une belle journée,Cordialement

8/10 Good

Anna-Patricia

Liked: Cleanliness
Bien pour le prix
Bien, mais peu satisfaite de la literie, et sol trop abîmé
Stayed 2 nights in Aug 2023
Response from Léa on 2 Oct 2023
Bonjour,Merci pour votre avis,Belle journée.Cordialement

8/10 Good

Xavier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Très bon rapport qualité prix Nous reviendrons certainement.
Stayed 1 night in Aug 2023
Response from Léa on 2 Oct 2023
Bonjour,Merci pour votre excellent retour,Belle journée,Cordialement

10/10 Excellent

Emmanuelle

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Léa on 2 Oct 2023
Bonjour,Merci pour votre excellent retour !Belle journée.Cordialement

8/10 Good

Yutaka

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Simply good! The mattresses are too soft.
Stayed 1 night in Jul 2023
Response from Léa on 15 Aug 2023
Bonjour,Merci pour votre retour !Cordialement

10/10 Excellent

delphine

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Super rien à dire
Stayed 2 nights in Jul 2023

6/10 Okay

kevin

Liked: Cleanliness, property conditions & facilities
Il faut rendre la cuisine propre, mais il n'y a pas de torchon pour vaisselle et nettoyage
Stayed 3 nights in Jul 2023

10/10 Excellent

Lars Peter

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Léa on 15 Aug 2023
Bonjour,Merci pour votre excellent retour !Cordialement

8/10 Good

Breveglieri

Stayed 5 nights in Jul 2023
Response from Léa on 29 Jul 2023
Bonjour,Merci beaucoup pour ce retour.Belle journéeCordialement

8/10 Good

Claus

Travelled with family
Fint sted for familier
Ok beliggenhed, med nok parkeringspladser. Ok lejligheder. For dårligt at man ikke kan kommer kontakt med stedet på de telefon nr. som er opgivet, så hvis man kommer efter 18.00 kan man måske ikke komme ind. Der er kun bemanding fra 16-18 (19)
Stayed 3 nights in Jul 2023
Response from Léa on 29 Jul 2023
Bonjour,Merci beaucoup pour ce retour.Belle journéeCordialement

8/10 Good

Dailos

Travelled with family
Billigt vilket återspeglas på skick.
Stayed 1 night in Jul 2023
Response from Léa on 29 Jul 2023
Bonjour,Merci beaucoup pour ce retour.Belle journéeCordialement

10/10 Excellent

Francois

Stayed 4 nights in Jul 2023
Response from Léa on 29 Jul 2023
Bonjour,Merci beaucoup pour ce retour.Belle journéeCordialement

10/10 Excellent

elena

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Léa on 29 Jul 2023
Bonjour,Merci beaucoup pour ce retour.Belle journéeCordialement

4/10 Poor

Anette

Disliked: Cleanliness
Opersonligt
Opersonligt stort. Två byggandet varav vi fick rum i B. Deprimerande korridorer med trista plastmattor. Rummet var smutsigt och luktade rök. Vid påpekande fick vi snabbt ett annat rum i byggnad A.
Stayed 2 nights in Jul 2023
Response from Léa on 29 Jul 2023
Bonjour,Nous sommes navrés que votre séjour ne vous ait pas convaincu.Merci de nous avoir fait part de votre avis.Cordialement