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Bürgenstock Hotels & Resort – Palace Hotel

5.0 star property

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Located close to Burgenstock, Bürgenstock Hotels & Resort – Palace Hotel provides free full breakfast, a golf course and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, a ski shuttle and ski passes. Indulge in aromatherapy, a manicure/pedicure and a massage at the on-site spa. The on-site restaurant, RitzCoffier, serves dinner. The 24-hour health club offers yoga classes and Pilates classes; other things to do include ice skating, hiking/biking and hunting. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

About the area

Located in Ennetbuergen, Bürgenstock Hotels & Resort – Palace Hotel is near the airport and on a lake. Swiss Transportation Museum and Museum Sammlung Rosengart are cultural highlights, and some of the area's attractions include Kanuwelt Buochs GmbH and Natur-Museum. Sommerrodelbahn Fräkigaudi and Richard Wagner Museum are also worth visiting. Scuba diving and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby. Visit our Ennetbuergen travel guide
Map
Bürgenstock 19, Obbürgen, Ennetbuergen, NW, 6363

What's nearby

  • Walking and hiking recreational trails on the mountain Bürgenstock (Buergenstock or Burgenstock), Ennetbürgen (Ennetbuergen) - Canton of Nidwalden, Switzerland
    Burgenstock
    10 min drive - 1.4 km
  • Chapel Bridge
    Chapel Bridge
    25 min drive - 18.9 km
  • Lucerne, Switzerland, View of historical buildings along riverside
    Lucerne Town Hall
    26 min drive - 20.2 km
  • Swiss Transportation Museum
    Swiss Transportation Museum
    28 min drive - 21.3 km
  • Hammetschwand Lift
    17 min walk - 1.5 km

Getting around

  • Stansstad Station
    9 min drive
  • Stans Station
    13 min drive
  • Zurich Airport (ZRH)
    87 min drive

Restaurants

  • Nidair Restaurant Flugfeld
    15 min drive
  • Seerestaurant Schlüssel
    17 min drive
  • Lakeview Bar & Lounge
    2 min walk
  • Hirschen Buochs
    16 min drive
  • Swiss Tasty
    11 min drive

About this property

Bürgenstock Hotels & Resort – Palace Hotel

Luxury historic hotel near Burgenstock
You can look forward to free full breakfast, a golf course and a terrace at Bürgenstock Hotels & Resort – Palace Hotel. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, a ski shuttle and ski passes. Treat yourself to aromatherapy, a manicure/pedicure or a massage at the on-site spa. The on-site restaurant, RitzCoffier, serves dinner. The 24-hour health club offers yoga classes and Pilates classes; other things to do include ice skating, hiking/biking and hunting. In addition to a garden and a playground, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 2 outdoor pools and an indoor pool, along with sunloungers and pool umbrellas
  • Limo/town car service, bike hire and 2 indoor tennis courts
  • Valet parking (surcharge), an electric car charging station and babysitting (surcharge)
  • Smoke-free property, massage treatment rooms and a front desk safe
Room features
All 109 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and air conditioning.
More amenities include:
  • Frette Italian sheets, memory foam beds and down duvets
  • Designer toiletries, bidets and baths or showers
  • LED TVs with premium channels
  • Separate sitting areas, cots/infant beds and electric kettles

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle nearby
  • Limo/town car service
  • Parking on site (CHF 40 per night)
  • Valet parking on site (CHF 40 per night)
  • Extended parking on site (CHF 40 per night)
  • Limited on-site valet and self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • RitzCoffier

Things to do

  • 2 indoor tennis courts
  • 2 outdoor pools
  • 24-hour health club
  • 9-hole golf course
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hunting
  • Ice skating
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Ropes course
  • Sauna
  • Scooter/moped rentals
  • Segway rentals/tours
  • Ski passes
  • Ski-in/ski-out access
  • Skydiving
  • Steam room
  • Tennis lessons
  • Yoga classes
  • Ziplining

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • Conference centre (23,680 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Belle Époque architecture
  • Built in 2017
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee: 100-per cent of room rate for check-in between midnight and midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 60 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 225.0 per night.
Cots (infant beds) are available for CHF 50.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CHF 450 per person (one-way)
  • Airport shuttle fee per child: CHF 450 (up to 17 years old)
  • Self-parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per night
  • Pet fee: CHF 60 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee: 100 per cent of room rate for check-in between midnight and midnight
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night
  • Facilities fee: CHF 100 per person, per day and includes use of: sauna; spa; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests have access to the spa facilities (pool, sauna, etc.) at Buergenstock Hotel & Alpine Spa, located approximately 0.25 miles (402 meters) away; an entrance fee of CHF 100 per person, per day applies.
Children under 16 years old are allowed in the SPA area and must be accompanied by an adult.

We should mention

The seasonal pool will be open from May to September
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Bürgenstock Hotels Resort Palace Hotel Ennetbuergen
Bürgenstock Hotels Palace Ennetbuergen
Hotel Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
Ennetbuergen Bürgenstock Hotels & Resort – Palace Hotel Hotel
Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
Bürgenstock Hotels Resort Palace Hotel
Bürgenstock Hotels Palace
Hotel Bürgenstock Hotels & Resort – Palace Hotel
Bürgenstock Hotels Resort – Palace Hotel
Bürgenstock Palace Hotel
Burgenstock Hotels Palace
Burgenstock Hotels & – Palace
Bürgenstock Hotel Palace hotel
Bürgenstock Hotels Resort – Palace Hotel
Bürgenstock Hotels & Resort – Palace Hotel Hotel
Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
Bürgenstock Hotels & Resort – Palace Hotel Hotel Ennetbuergen

Frequently asked questions

Does Bürgenstock Hotels & Resort – Palace Hotel have a pool?

Yes, this property has an indoor pool, 2 outdoor pools and a children's pool.

Is Bürgenstock Hotels & Resort – Palace Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 60 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Bürgenstock Hotels & Resort – Palace Hotel?

Self-parking is available for CHF 40 per night. Valet parking is available for CHF 40 per night. Extended parking is available for CHF 40 per night.

What time is check-in at Bürgenstock Hotels & Resort – Palace Hotel?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available from midnight to midnight for a fee of 100%.

What time is check-out at Bürgenstock Hotels & Resort – Palace Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Bürgenstock Hotels & Resort – Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CHF 450 per person applies.

Where is Bürgenstock Hotels & Resort – Palace Hotel located?

Located in the mountains, this ski-in/ski-out hotel in Ennetbuergen is within 1 mile (2 km) of Hammetschwand Lift and Burgenstock, and is convenient for winter sports, such as cross-country skiing and skiing lessons. Luftseilbahn Stanserhorn and Luftseilbahn Dallenwil Rickenbach (LDN) are also within 9 miles (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Bürgenstock Hotels & Resort – Palace Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.8

Location

9.4

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 73 out of 89 reviews
Rating 8 - Good. 9 out of 89 reviews
Rating 6 - Okay. 3 out of 89 reviews
Rating 4 - Poor. 2 out of 89 reviews
Rating 2 - Terrible. 2 out of 89 reviews

Reviews

Verified

10/10 Excellent

yahya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in May 2023
Verified

8/10 Good

RASHED

Liked: Cleanliness
first night we didn’t sleep there was storm and the shelter of the window moving and make loud voice we can’t sleeping THE MANGMANT MUST GIVE US NIGHT FREE
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wir hatten uns mehr erhofft

Es war schon ein besonderes Haus und der Ausblick war berauschend sowohl im Zimmer als auch auch im ganzen Hotel. Die Freundlichkeit der Mitarbeiter war war sehr gut. Allerdings waren die deutschen Sprachkenntnisse unterrichtsbedürftig. Einige persönliche Wünsche bliebenoffen. Lange Wege wie vom Zimmer zum Pool sind unserer Ansicht nach zum Preis nicht gerechtfertigt. Das Kulturprogramm im Hotel wäre ausbaufähig. Lange Wartezeiten vor dem Frühstück und nicht angemessene Kleidung der Gäste waren auffallend.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

ghassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel et le service sont excellents. La chambre dans le palace n’est pas aussi luxueuse pour le prix.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Resort inmitten einer malerischen Kulisse. Der beheizte infinity Pool ist einzigartig und das Personal ist durchweg sehr freundlich und zuvorkommend. Das Hotel ist Hunde-freundlich. Die Preise sind teilweise astronomisch hoch (43 CHF für einen Caesar Salad im Restaurant der Lobby), das muss einem bewusst sein. Das Buffet Frühstück im Palace Hotel ist relativ klein und nichts besonderes im Vergleich zu anderen Hotels dieser Klasse. Man kann jedoch auch eine kleine, klassische Auswahl à la Carte bestellen, das Personal ist stets bemüht jeden Wunsch zu ermöglichen. Die Gäste sind sehr international und teilweise leider auch sehr rücksichtslos. Wir hatten insgesamt eine sehr schöne Zeit über Silvester/ Neujahr. Unser einziges wirkliches Manko war unser Silvester Dinner für 600 CHF pro Person, exklusive Getränke. Verglichen mit anderen internationalen Restaurants und Hotels hat das Essen nicht auf einem Niveau mitgespielt was den Preis hätte rechtfertigen können. Für mich hätte ein eigenes Menü kreiert werden sollen, aufgrund von Allergie/ Intoleranz. Dies wurde bei der Buchung besprochen. Leider hat dies überhaupt nicht geklappt. Mir wurden über 3 von 6 Gängen trockenes Sashimi, Rindfleisch ohne Beilage und HÄHNCHEN MIT NATURJOGHURT serviert, bis ich mich nochmals beschwert habe. Das geht absolut gar nicht!! Insbesondere nicht an einem Feiertag, für ein Menü was 600 CHF kostet. Hier muss die interne Kommunikation unbedingt verbessert werden.
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOTEL UNICO !

CERTAMENTE UM DOS HOTEIS MAIS INCRIVEIS DA EUROPA, PRINCIPALMENTE PELO SPA LOCALIZADO NO HOTEL BURGENSTOCK . FICANDO NO PALACE VOCE PODE FRENQUENTA-LO DE ACORDO COM CERTAS CATEGORIAS DE QUARTOS
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Kaspar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles ok
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vista incrível, spa maravilhoso, quarto muito confortável com vista inesquecível para o lago. Única falha foi o número reduzido de restaurantes abertos (2) o que impossibilitou uma experiência mais completa !
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

YongDug

Liked: Cleanliness, staff & service, property conditions & facilities
발코니 호수뷰 였는데 너무 좋았다 알파인과 고민하다 팔리스로 정했는데 알파인은 유리창문이고 발코니의 탁트임과는 비교할수 없을거 같았다 눈앞에 펼쳐진 루체른 호수는 장관이었다
Stayed 2 nights in Oct 2021
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lage und Unterkunft ausgezeichnet
Stayed 1 night in Oct 2021
Verified

4/10 Poor

Omar Nabil

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff were very discourteous and difficult to deal with
Stayed 2 nights in Sep 2021
Verified

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort, some space for improvement

Positive points: - check-in and reception have been a pleasure, top-notch! - ladies at the SPA were really over the top and went the extra mile to help my wife who forgot to bring her swimming suit. All with honest smiles and a positive mood - the lady who did the special treatment in the 100 degrees sauna has been simply great - service at the lounge bar was spot-on: professional, elegant, precise, kind, simply perfect - great to see that in the Oak Grill restaurant they really know how to make vegans/vegetarians feel welcome with some delicious cuisine. Negative points - breakfast with no cakes! There was nothing like that and when I asked if there was any chocolate-like cake or similar, I have been offered a pancake with Nutella on the side. Really minimum effort from a resort like this. I got better treatment in some 3-star hotels in the past. Also, the person assigned to our table was really rushing making my morning start stressful - personnel at the boutique is very unfriendly. Small suggestion to the management: send them for a "How to smile and make your clients comfortable" training, they really need it!
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Insgesamt fantastisches Hotel
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sehr gut

alles super und tiptop sauber.
Stayed 2 nights in Aug 2021
Verified

6/10 Okay

Mohammed

Liked: Cleanliness, room comfort

Disappointed with Staff attitude

Hotel view is amazing, and great facilities, a bit pricy , rooms are small , long waiting on breakfast to be seated - employees at the lobby bar and front desk are really rude. Good to experience it but never going back
Stayed 3 nights in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Fantastic views and service
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

eyall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience with amazing view.

One of the most beautiful hotels in the world, everything was great, the spa is spectacular with amazing view, to room was nice and the breakfast was delicious. The staff was really helpful and nice. We will come back for sure.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!!!
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Perfeito amo este lugar 4 faz por ano estou sempre la
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal. Sehr gute Ausstattung. Eingang war leider nicht sofort zu erkennen.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but a bit overpriced. Many restaurants closed this time of the year though (February).
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
le restaurant était vraiment splendide . En revanche j'aurais bien aimé un surclassement en ce qui concerne la chambre. car l'hotel n'était pas complet et je suis membre du LHW
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Livia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilhoso

Maravilhoso. Atendimento cordial. Instalações maravilhosas, restaurantes bons. O hotel tem paisagens lindas e um spa maravilhoso
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nicht zu toppen!

Dieses Hotel ist in Bezug auf Lage, Ambiente und Service nicht zu toppen!!!
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Stutz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

40. Hochzeitstag

Wir hatten zu dem tollen Hotel auch noch super Wetter, war alles perfekt. Wir werden es gerne weiter sagen.
Stayed 1 night in Feb 2020