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Reviews of Holiday Inn Express Hotel & Suites Enid - Highway 412, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Enid - Highway 412, an IHG Hotel
4702 W Owen K Garriott Road, Enid, OK

Reviews

8.4

Very good

Rating 10 - Excellent. 169 out of 332 reviews" "
Rating 8 - Good. 92 out of 332 reviews" "
Rating 6 - Okay. 30 out of 332 reviews" "
Rating 4 - Poor. 19 out of 332 reviews" "
Rating 2 - Terrible. 22 out of 332 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shelly

Stayed 1 night in Mar 2024

10/10 Excellent

Trevor

Stayed 1 night in Mar 2024

4/10 Poor

Jason

Stayed 2 nights in Dec 2023

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place I have found to stay in the west-Enid area. Excellent breakfast! Kind staff. Clean rooms.
Stayed 9 nights in Nov 2023

10/10 Excellent

Toni

Stayed 1 night in Nov 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Our stay at the Holiday Inn Express in Enid on Highway 412 was fantastic. Starting at check-in which was a breeze and I'm sure that is because of the awesome staff. Tyler, and everyone else we interacted with were very polite and helpful. Tyler went out of his way to help us with a special request and it was greatly appreciated. The rooms are clean, spacious, comfortable and smell great. The breakfast was on point, and the amenities were amazing, and the beds were super comfy. Will stay there again the next time we're in the area.
Stayed 2 nights in Nov 2023

10/10 Excellent

Myron

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sydne

Stayed 2 nights in Oct 2023

8/10 Good

Kiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beyond clean and the service was over the top. The AC unit in our room was loud and make it hard to sleep. Besides that, it was amazing!
Stayed 2 nights in Oct 2023

10/10 Excellent

Vanita

Stayed 1 night in Sep 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Pool. A nice property.
Stayed 1 night in Sep 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service
Going thru remodel. Pool was out of service the entire stay
Stayed 6 nights in Aug 2023

8/10 Good

Debby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was ok, facility could use some updating, bathroom door in our room was hard to close but for one night it was fine
Stayed 1 night in Aug 2023

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jul 2023

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff helpful. the one thing that I didn't like was there is no USB for our phones in the room. otherwise it was a good place to stay. the breakfast was also good.
Stayed 1 night in Jun 2023

2/10 Terrible

Vivian

Stayed 1 night in Jun 2023

8/10 Good

Martin

Stayed 1 night in Jun 2023

10/10 Excellent

Abbi

Travelled with group
Liked: Cleanliness
Fantastic
Stayed 1 night in Jun 2023

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
Dirty and so many stains, broken appliances and non working outlets I was disgusted .Skip this place!
Stayed 1 night in Jun 2023

6/10 Okay

Melinda

Travelled with family
Liked: Cleanliness, staff & service
Our room smelled awful so bad that we had to go to Walmart and purchase a essential oil diffuser to be able to stay in the room. The swimming pool advertised was under maintenance the whole reason we choose this place to stay.
Stayed 1 night in Jun 2023

2/10 Terrible

Mildred, Clovis

Travelled with family
Disliked: Staff & service, property conditions & facilities
Outside doors to the inside pool were not locked allowing anyone to come into the property through the pool area. Our roof was leaking in our room. Health department shut down the pool after kids had been swimming due to high levels of chlorine.
Stayed 2 nights in May 2023

4/10 Poor

Sheryl

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were moths in the room. They invaded my clothes and one ended up in my suitcase. The furniture was cheap and ancient. I was afraid to sit on the couch. The bed headboard had pulled off the wall where it was glued. The shower curtain rod was pulled off the wall, the ceiling in the shower was not finished and showed black marks. There was a weird separate seating room with nothing in it but what looked like a left over chair. The lobby was not completed and there were no ice or drinks. The refrigerator in the room worked. The food was typical for the chain and adequate. This was way too expensive for this kind of accommodations.
Stayed 1 night in May 2023

4/10 Poor

tim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They are in process of remodeling, and so far it looks nice. However the furniture in the rooms is old and damaged, iron was propped in a corner, dresser was totally missing a drawer. Key did not work to get to pool area and after 3 attempts at getting a working card the desk clerk finally let us in. Pool was not heated and cold, and the hot tub was out of order. The pool and hot tub were why we chose this hotel. We checked out shortley after checking in, clerk was nice enough to cancel our reservation without charge. Went to another nearby hotel that was even cheaper and nicer.
Stayed 1 night in May 2023

2/10 Terrible

Amanda

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs in our room. Breakfast was not edible it tasted like it had been served the entire week before. There were gnats all around the breakfast buffet style foods. Pool was out of order. Our last day the pool was open but hot tub did not work. Going back to our room from the pool my daughter was able to access our room without the use of the key which is a huge safety issue. The entire time we were there our room and us were accessible to anyone. COMPLETELY UNACCEPTABLE!!! I cannot believe this hotel is considered a holiday inn.

10/10 Excellent

La Deana

Stayed 1 night in May 2023

6/10 Okay

Angela

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Felt ripped off! Under construction!
I dont think you should charge the highest price for the room in town when the renovations are in progress. Our room was unfinished. I had a free night from Hotels.com and we upgraded and pur room was not finished. Felt ripped off.
Stayed 1 night in Apr 2023

10/10 Excellent

Thresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like to stay here. I wish they would put a place in every room to hang up clothes. Very difficult when traveling not to have this.
Stayed 1 night in Apr 2023

2/10 Terrible

Travis

Business traveller
Disliked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Jan

Stayed 1 night in Mar 2023

8/10 Good

Erica

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
They are renovating so things are a little amiss. Room was clean and nice, beds were extremely comfortable, close to bowling and a bbq place next door to eat. Bathrooms weren’t clean like I expected is the only negative I can say. But staff was super nice and I would stay again.
Stayed 1 night in Mar 2023

10/10 Excellent

Michele

Stayed 1 night in Mar 2023

8/10 Good

Teri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Bobbie

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Julie

Disliked: Staff & service, property conditions & facilities
No pool no Jacuzzi
I had called ahead to ask if they had a pool n jacuzzi I was told yes when I arrived the hotel is under construction, the pool and Jacuzzi we’re under construction to when I complain to the front desk. They said there is nothing they can do about it.
Stayed 1 night in Feb 2023

6/10 Okay

Susan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Renovations going on. Dust all over front desk. Indoor pool drained and not available. Wires sticking out of living room suite wall. Furnishings sparse and old. Great breakfast, comfy beds.
Stayed 1 night in Jan 2023

6/10 Okay

Lesley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel is in remodel stages. Level 3 was clean but level 1 was not in use due to remodel. Pool and hot tub not able to be used. Very disappointing for the kids. Had to find other activities and was an extra expense due to this.
Stayed 2 nights in Dec 2022

6/10 Okay

Darrell

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Check in person mainly focused on their phone. Not informative. Stepped on something in carpet that stuck in foot in room. Shower and plug in tub inoperative so couldn’t take shower or bath. Told staff at checkout and was no big deal. First floor was under remodel and was told our floor (third) was completed. Furniture was worn. Was very disappointed.
Stayed 1 night in Nov 2022

4/10 Poor

Kevin, Estes Park

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
property under construction. no pool or hot tub. elevator has a sign that says it might not work? tried to stick us in a room that was dirty and not ready. staff good. breakfast good.

8/10 Good

Thresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closets in rooms would be nice…..
One weird thing is that there are no closets in the rooms. In my room the back of the door hanger was also gone in the bathroom. Makes it very difficult when one needs to hang clothes.
Stayed 1 night in Nov 2022

10/10 Excellent

Glenda

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Jeremy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
False advertising indoor pool which says on there website is working that’s a major lie Pool is empty Plus we switched hotels They could care less….. It’s was a trip for the kids….
Stayed 1 night in Nov 2022

8/10 Good

Calvin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay
Stayed 1 night in Oct 2022

6/10 Okay

Nathan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

KARI

Stayed 1 night in Sep 2022

2/10 Terrible

Nicholas

Stayed 1 night in Sep 2022