Hotel Dekat Empress Park

"Nice hotel. Room was very comfortable and the lounge was lovely."

"Freezing. I got in late and was exhausted. The air-conditioning was on in the room and no matter how hard I tried to get heat I could not get it to work. Too tired to call the front desk. Hotel rooms should never be set below 22C when you are expecting guests. My room was at 20 with the air conditioning blowing all night above my bed. Not pleasant. The property, breakfast and staff were fabulous."

"Good staff"

"I didn't appreciate the long black hair found in the bathroom sink and I didn't appreciate the fact that I only had 2 television channels that worked, even after calling the front desk. The gentleman that came to our room could not solve the problem."

"Underground parking is a nice option. Don’t like that it’s an up charge though!"

"The pool was old and Rusted out. My boys asked if we could use the pool and slide at the Days Inn as I knew they were sister properties and my boys were accommodated in the request. My appreciation to the managers of both properties for happy boys."

"Great breakfast fast check in"

"We found the hotel in a convenient part of town. Close to cafés and restaurants. The hotel could use a bit of a face-lift. More importantly the staff are not well trained to smile when they see you or when you enter the breakfast room. The front desk agent never looked up to smile or say good morning and same with the breakfast staff. Positive side the parking was great the hotel was close to the airport and downtown so as previously mentioned in a good location I just wish the staff were a bit...

"Cold showers"

"Great environment and friendly staff even got to vote on best decorated pumpkin"

"Even though there was not much around it to make it easy to walk to get something to eat or do, the room was updated and very nice; the beds were comfortable, and the bathroom was very nice. The staff was a difference maker. I arrived early and the front desk support let me know check in was 4 pm and if I wanted to pay extra I could get in earlier. I waited instead, and within a short time they notified me that my room was ready (within an hour) and at no extra charge. I would stay here again...

"no complaints"