Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Quality Inn

2 out of 5
Quality Inn
1207 W. Atlantic Street, Emporia, VA

Reviews

7.4

Good

Rating 10 - Excellent. 46 out of 134 reviews" "
Rating 8 - Good. 42 out of 134 reviews" "
Rating 6 - Okay. 17 out of 134 reviews" "
Rating 4 - Poor. 13 out of 134 reviews" "
Rating 2 - Terrible. 16 out of 134 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Travelled with partner
Room was clean, bed was comfortable and everything in the room worked properly. Breakfast was nominal but normal for the $$ of the room.
Stayed 1 night in Apr 2024
Response from manager on 23 Apr 2024
Dear Patricia,We sincerely appreciate and value your feedback as valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okay

Gaither

Towels were thin and rough
Stayed 1 night in Apr 2024
Response from manager on 23 Apr 2024
Dear Gaither,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Dawn

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There were bugs on the bed. I promptly left the hotel
Stayed 1 night in Apr 2024
Response from manager on 19 Apr 2024
Dear Dawn,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your experience at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from manager on 19 Apr 2024
Dear Michael,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The room I stayed in smelled like veterinarian clinic disinfectant.
Stayed 1 night in Apr 2024
Response from manager on 15 Apr 2024
Dear Patricia,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
bed was uncomfortable
Stayed 1 night in Apr 2024
Response from manager on 15 Apr 2024
Dear Ted,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
It was fine for a one night stay.
Stayed 1 night in Mar 2024
Response from manager on 15 Apr 2024
Dear Kimberly,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Johan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place
Stayed 1 night in Mar 2024
Response from manager on 15 Apr 2024
Dear Johan,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

CHRISTOPHER, Butler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater didn’t work properly but the room room was clean and nice
Stayed 1 night in Mar 2024
Response from manager on 15 Apr 2024
Dear Christopher,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Cedric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was renovated and they did a good job. The staff was friendly and the process was seamless.
Stayed 3 nights in Mar 2024
Response from manager on 15 Apr 2024
Dear Cedric,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from manager on 6 Feb 2024
Dear James,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from manager on 6 Feb 2024
Dear Marilyn,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okay

Kenneth

Business traveller
Disliked: Cleanliness
The staff was very nice, but the room was a little dirty. I found long hairs in the bed. That always makes me wonder if they didn’t just make the bed after the last customer without washing. I was grossed out.
Stayed 1 night in Jan 2024
Response from manager on 6 Feb 2024
Dear Kenneth,On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Tatyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from manager on 6 Feb 2024
Dear Tatyana,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean. Everything work perfectly. Comfortable beds
Stayed 1 night in Jan 2024
Response from manager on 6 Feb 2024
Dear Sergio,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Brian, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 1 Jan 2024
Dear Brian,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Manish PatelManagerQuality Inn

10/10 Excellent

Xiao

Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Dear Xiao,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel, smells so good when you walk into lobby and rooms. Hotel staff very friendly.
Stayed 1 night in Nov 2023
Response from Manager on 8 Dec 2023
Dear April,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us!

10/10 Excellent

Bal

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Manager on 8 Dec 2023
Dear Bal,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okay

lloyd

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Nothing special just a place to sleep for the night
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Dear Lloyd,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Your satisfaction is important to us!

8/10 Good

GERALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is was okay the free breakfast was more than adequate, and the location was convenient.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Dear Gerald,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

michael

Stayed 1 night in Nov 2023
Response from Manager on 22 Dec 2023
Dear Michael,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property many years ago and it was run down. It is now all redone and very nice and safe. Great price too. Ill be telling my friends and family about how very nicely done this place os 🙂👍
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Dear Michelle,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us!

10/10 Excellent

lynn, plymouth

Stayed 1 night in Nov 2023
Response from Manager on 22 Dec 2023
Dear Lynn,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Dear Jose,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

4/10 Poor

Robert, Candiac

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Dear Guest,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay on your recent visit. I have shared your feedback with our staff to ensure we handle these types of situations differently in the future.Again, thank you for your time and valuable feedback.

10/10 Excellent

cesar

Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Dear Cesar,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

4/10 Poor

Chandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I saw little black bugs crawling on the floor. I lwft
Stayed 1 night in Oct 2023
Response from manager on 18 Oct 2023
Dear Chandra,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with condition of your room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you.

10/10 Excellent

Richard

Stayed 4 nights in Sep 2023
Response from manager on 29 Sept 2023
Dear Richard,Thank you for your time to give us a positive feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okay

Shannon

Disliked: Cleanliness
Housekeeper left last guest wash clothes hanging on shower rod. Stain on sheets
Stayed 1 night in Sep 2023
Response from Manager on 3 Sept 2023
Dear Shannon,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the condition of your room at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Gail

Disliked: Cleanliness, staff & service, property conditions & facilities
1st room issued to us did not have a smoke detector in it! In fact, where the detector was originally there were bare wires hanging from the ceiling box where the detector was originally mounted. Not safe OR up to fire Code!!!
Stayed 1 night in Aug 2023
Response from manager on 24 Aug 2023
Dear Gail,Thank you for taking the time for your feedback. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with condition of your room . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Jefferson

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The the bathroom was dirty The towels and wash clothes all had stains
Stayed 3 nights in Aug 2023
Response from manager on 10 Aug 2023
Dear Jefferson,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room condition at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from manager on 10 Aug 2023
Dear KaraWe sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us. Please visit us again soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from manager on 10 Aug 2023
Dear Charles,We sincerely appreciate and value your feedback as valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us. Please visit us again soon!

10/10 Excellent

Tamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded, clean, comfortable. Only thing they need to do is vacuum the ceiling of cob webs.
Stayed 1 night in Jul 2023
Response from manager on 31 Jul 2023
Dear Tamela,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience. Your satisfaction is important to us.

4/10 Poor

marie

Stayed 1 night in Jul 2023
Response from manager on 10 Aug 2023
Dear Marie,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with you room condition at our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Manish PatelManagerQuality Inn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Our stay was pleasant, quick overnight traveling home from vacation. The room was clean comfortable and quiet.
Stayed 1 night in Jul 2023
Response from manager on 11 Jul 2023
Dear Valued Guest,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us. Please visit us again soon!

8/10 Good

Charles

Liked: Staff & service, room comfort
On our way to the Beach!
Had a nice over night stay. Comfortable bed, bathroom needed attention.
Stayed 1 night in Jun 2023
Response from manager on 27 Jun 2023
Dear Charles,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from manager on 27 Jun 2023
Dear Steve,We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet area, nice staff
Stayed 1 night in Jun 2023
Response from manager on 10 Jul 2023
Dear Elizabeth,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience.

4/10 Poor

Colleen

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Old hotel. Not comfortable, smelled and not very clean.
Stayed 1 night in Jun 2023
Response from manager on 18 Jun 2023
Dear Colleen,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay on your recent visit. I have shared your feedback with our staff to ensure we handle these types of situations differently in the future.Again, thank you for your time and valuable feedback.

4/10 Poor

Aldo

Stayed 1 night in Jun 2023
Response from manager on 13 Jun 2023
Dear Aldo,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Carol B

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in May 2023
Response from Manager on 29 May 2023
Dear Carol,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us. Please visit us again soon!

10/10 Excellent

Zuleika

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here
Stayed 1 night in May 2023
Response from Manager on 29 May 2023
Dear Zuleika,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your satisfaction is important to us. Please visit us again soon!

8/10 Good

Matthew

Liked: Staff & service
Stayed 1 night in May 2023
Response from Manager on 29 Nov 2023
Dera Matthew,We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your satisfaction is important to us!

6/10 Okay

Keyana

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 20 Apr 2023
Dear Keyana,On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay in our hotel. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Cowanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 11 Apr 2023
Dear Cowanda,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Betsy

Travelled with family
Liked: Staff & service
Ok for 1 night
Stayed 1 night in Apr 2023
Response from Manager on 11 Apr 2023
Dear Betsy,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!!
Stayed 2 nights in Apr 2023
Response from Manager on 6 Apr 2023
Dear Calvin,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Harry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was nice enough but the WiFi didn’t work all evening and night and no one at the front desk answered the phone to try and get it fixed
Stayed 1 night in Apr 2023
Response from Manager on 6 Apr 2023
Dear Harry,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We apologize that you couldn't use the WIFI.Thank you again for sharing your experience.