2 bars/lounges

Reviews of Hotel Elkhart, Tapestry Collection by Hilton

3.5 out of 5
Hotel Elkhart, Tapestry Collection by Hilton
500 SOUTH MAIN STREET, Elkhart, IN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 134 out of 173 reviews" "
Rating 8 - Good. 26 out of 173 reviews" "
Rating 6 - Okay. 7 out of 173 reviews" "
Rating 4 - Poor. 1 out of 173 reviews" "
Rating 2 - Terrible. 5 out of 173 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and allow dogs
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Stayed 3 nights in Apr 2024

8/10 Good

Mona, Valparaiso

Liked: Cleanliness, staff & service, property conditions & facilities
Very updated and the restaurants/bar in the hotel were nice. Rooftop bar in very very tiny. Only a small section of the top floor.There were also lots of nice restaurants within walking distance. Several nice clothing stored and boutiques as well. TV in room was not receiving a consistent signal and kept cutting out. Many times either had no picture nor sound. Maintenance came but it didn't help. One of the mattress's needed replaced. Very lumpy and sunken down except for the middle. Other bed was fine. Stayed in a 2 queen/handicap accessible room. Very large and lots of room to get around. Mini fridge and coffee maker. No microwave.
Stayed 2 nights in Apr 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and cute!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jenna, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great renovation for an old hotel. We specifically chose this hotel bc of its proximity to the Elkhart train station and museum. Would stay here again
Stayed 1 night in Apr 2024

8/10 Good

sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Stayed 3 nights in Apr 2024

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The town does close earlier so make sure and check times.
Stayed 1 night in Apr 2024

10/10 Excellent

Jazmin

Travelled with partner
Liked: Amenities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds
Stayed 1 night in Feb 2024
Response from Sonnie on 29 Feb 2024
Thank you for the great review score! We are delighted to hear that you found our beds comfortable! Ensuring our Guests have a restful and enjoyable sleep experience is one of our top priorities! We are looking forward to welcoming you back for another great stay in the future!

10/10 Excellent

Lorraine, Edwardsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is next to the Lerner Theater. Parking is free if you park on the upper level of the garage. Parking is $15 on the lower level. FYI I do recommend this property.
Stayed 1 night in Feb 2024
Response from Sonnie on 29 Feb 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's proximity to the Lerner Theater convenient for your stay. We appreciate your recommendation and are pleased to know that you enjoyed your stay. We look forward to welcoming you back on your next visit to the area!

10/10 Excellent

Linda S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, quiet hotel in downtown Elkhart just 1 block from the Lerner Theater. There is a cafe on the first floor, and a bar/grill around the corner from the front desk. NOTE TO EXPEDIA: YOU NEED TO TELL TRAVELERS THAT THERE IS A $15 CHARGE FOR DAILY PARKING!
Stayed 1 night in Feb 2024
Response from Sonnie on 29 Feb 2024
Thank you for the great rating! We're delighted to hear that you enjoyed your stay in downtown Elkhart, and that you found our location convenient, especially being just one block from the Lerner Theater.We appreciate your feedback regarding the parking charge. While we strive to ensure that our guests are informed about all aspects of their stay, we apologize if this detail was not made clear during the booking process. We will work closely with our booking partners to ensure that parking fees are communicated effectively to future travelers. We hope to have the pleasure of welcoming you back to our hotel! If there's anything else we can assist you with, please feel free to reach out directly.

8/10 Good

Christine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My room I hear trains all night long very hard to sleep. No refrigerator in room
Stayed 4 nights in Jan 2024
Response from Sonnie on 6 Feb 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the noise from the trains, which impacted your sleep quality. We understand how important a good night's rest is, and we regret that this aspect of your stay did not meet your expectations. Upon arrival, please ask our front desk to give you accommodations away from the train. This could assist in mitigating the noise you experience. Regarding the refrigerator in your room, we apologize for any inconvenience caused by its absence. Our suites do have refrigerators, but if one is not available, or if you prefer a standard room, you can let our front desk know that you would like a refrigerator and we will have one set up in your room for you. Please know that we value your input, and we will use your comments to improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future. Thank you for choosing to stay with us.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Excellent hotel, excellent service, excellent location. It was our second time staying at this hotel, visits being one year apart, and Stephanie at the front desk remembered us a year later! We felt very welcomed.
Stayed 2 nights in Jan 2024
Response from Sonnie on 5 Feb 2024
Thank you for your wonderful review and for choosing to stay with us again. We're delighted to hear that you had an excellent experience during your recent stay at our hotel.It's heartening to know that you found our service and location to be excellent. We're especially thrilled to hear that Stephanie at the front desk made your stay memorable by remembering you from your previous visit. Providing personalized service and making our guests feel welcomed is something we take great pride in.Your kind words motivate us to continue delivering exceptional experiences to all our guests. We appreciate your loyalty and look forward to welcoming you back for many more memorable stays in the future.

10/10 Excellent

Alejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Chet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's wonderful to see an historic, iconic hotel well-restored with all the amenities, being used. My wife and I had a wonderful evening, and the cafe/coffeeshop was an excellent spot for a delicious breakfast. The only complaint was there was a slight "pee" smell around the toilet, meaning it hadn't been thoroughly cleaned by housekeeping, and yet, the rest of our room and the hotel in general was in fine condition. Staff couldn't have been friendlier.
Stayed 1 night in Dec 2023
Response from Sonnie on 5 Feb 2024
Thank you for taking the time to share your feedback about your recent stay at our historic hotel. We're thrilled to hear that you and your wife had a wonderful evening and enjoyed the amenities, especially our cafe/coffeeshop.We sincerely apologize for the cleanliness issue you experienced with the toilet in your room. Please rest assured that we take cleanliness very seriously, and we have addressed this matter with our housekeeping team to ensure such oversights do not occur in the future.It's heartening to know that despite this issue, the rest of your room and the hotel met your expectations, and our staff made your stay enjoyable. We greatly appreciate your kind words about our team's friendliness.We value your feedback as it helps us improve our services and ensure that all our guests have a pleasant experience. We hope to have the opportunity to welcome you back for another memorable stay in the future.

10/10 Excellent

Chitra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with our pet.
Stayed 1 night in Nov 2023
Response from Sonnie on 5 Feb 2024
Thank you for sharing your feedback with us! We're delighted to hear that you had a great stay with your pet. Providing a comfortable and welcoming environment for both you and your furry companion is always our goal.We appreciate your choice to stay with us and hope to welcome you back for another fantastic stay in the future. If there's anything specific we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Jamie

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel with helpful staff.
Stayed 1 night in Nov 2023
Response from Sonnie on 5 Feb 2024
Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our hotel to be great and that our staff were helpful during your stay.Providing exceptional service is always our top priority, and it's wonderful to know that our team met your expectations. Your feedback motivates us to continue delivering the best possible guest experiences.We look forward to welcoming you back on your next visit, and please feel free to reach out if there's anything more we can assist you with in the future.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful art deco lobby, comfortable and clean rooms. Great loa ruin. We’ll be back!
Stayed 1 night in Nov 2023
Response from Sonnie on 5 Feb 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our beautiful art deco lobby, comfortable and clean rooms, and the great atmosphere of our lounge.Providing a comfortable and enjoyable experience for our guests is always our top priority, and we're thrilled to know that you had a fantastic stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back for another memorable visit.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kim

Stayed 2 nights in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historic building. Very clean. Room was very spacious. Staff was friendly and helpful. Check out the corner bar.
Stayed 1 night in Sep 2023
Response from Sonnie on 5 Feb 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our historic building and found your room to be spacious and clean. Our team works hard to ensure that our guests feel welcomed and well taken care of, so we're thrilled that you found our staff to be friendly and helpful.We're also glad to hear that you had the opportunity to check out our corner bar. We hope you had a great time there!We appreciate your kind words and hope to welcome you back for another enjoyable stay soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had every thing we needed within easy walking distance.
Stayed 1 night in Sep 2023
Response from Sonnie on 5 Feb 2024
Thank you for your great review! We're pleased to hear that our hotel's location provided you with easy access to everything you needed within walking distance. We strive to offer convenience and accessibility to our guests, and we're glad that you found our location to be convenient for your stay.We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to stay. Good facilities. Central location.
Stayed 1 night in Sep 2023
Response from Sonnie on 5 Feb 2024
Thank you for taking the time to share your feedback! We're thrilled to hear that you had a great experience during your stay with us.Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that you found our facilities to your liking and enjoyed our central location.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please feel free to let us know.

10/10 Excellent

giulio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed the charm of staying in an old building right in the heart of the city
Stayed 3 nights in Sep 2023
Response from Sonnie on 5 Feb 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the charm of our historic building located in the heart of the city. Preserving the character of our establishment while offering modern amenities is important to us, and we're glad you appreciated it.We look forward to welcoming you back for another memorable stay!

8/10 Good

John

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Hotel Elkhart was perfect for my family trip! Huge room and bathroom that allowed for us to spread out comfortably. Staff were kind and the hotel was clean and modern. Highly recommend and we'd definitely stay here again!
Stayed 1 night in Sep 2023
Response from Sonnie on 5 Feb 2024
Thank you so much for your glowing review! We're thrilled to hear that Hotel Elkhart was perfect for your family trip and that you found our rooms spacious and comfortable. Providing a clean and modern environment along with friendly service is always our goal, and we're delighted to know we hit the mark.We truly appreciate your recommendation and can't wait to welcome you and your family back for another wonderful stay!

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were welcoming, professional, and fun! From the front desk to the lounge, we felt very much at home. Frankly we wish we would’ve eaten dinner at the hotel because the local establishments weren’t quite to our standards… but drinks later that night and breakfast (order off the menu instead of buffet) were excellent. Would stay here again after a Notre Dame game.
Stayed 1 night in Sep 2023
Response from Sonnie on 5 Feb 2024
Thank you for your fantastic review! We're thrilled to hear that our staff made your stay enjoyable and that you felt at home during your time with us. We're delighted that you enjoyed the drinks and breakfast, and we'll be sure to pass your compliments along to our team.We're sorry to hear that the local dining options didn't meet your expectations, but we're glad we could provide a great dining experience at our hotel. We look forward to welcoming you back after the next Notre Dame game!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!
Stayed 1 night in Sep 2023
Response from Sonnie on 5 Feb 2024
Thank you for the great review! We're delighted to hear that you enjoyed your stay with us. If there's anything specific that stood out to you during your visit or if you have any suggestions for how we can further improve, please feel free to let us know. We look forward to welcoming you back on your next visit!

10/10 Excellent

Courtney

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Isaac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Robbie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great location and great hotel
Stayed 1 night in Aug 2023
Response from Sonnie on 5 Feb 2024
Thank you for your review! We're glad to hear that you enjoyed our hotel's location and had a great experience overall. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

BRE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is beautiful, and the decor is modern. The rooms are large and nicely decorated. The beds were extremely comfortable, and combined with the blackout shades, made for a great night's sleep! The staff were friendly and responsive. Great stay!
Stayed 1 night in Aug 2023
Response from Sonnie on 5 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed the beauty of our building, the modern decor, and the spaciousness of our rooms. It's great to know that you had a comfortable night's sleep and that our staff made your stay enjoyable. We appreciate your kind words and hope to welcome you back again soon for another great stay!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Ender

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, helpful employees...
Stayed 3 nights in Jul 2023

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Not as High End As They Would Have you Believe
I called this hotel twice to confirm tubs in our rooms since we were traveling with our children. I was told yes on the phone both times and confirmed at check in, when I got to the rooms, neither had a tub as promised. It was 8:30 pm at this point so I went back downstairs and after running around to other rooms, I was told I could find other accommodations or accept the rooms. By this time, another hour had gone by with my three small children trying to patiently wait. We were given breakfast vouchers for the error, but honestly we should have received some kind of refund. In addition to the false promises about the rooms, we found a bug in our room, the shower dispensers were out of soap and the AC would not maintain cool temperatures. All issues which we called and documented for both rooms.
Stayed 1 night in Jul 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing! Everything from the front desk, size of room, amenities, restuarant, comfort and location!
Stayed 2 nights in Jul 2023
Response from Sonnie on 28 Jul 2023
I am so glad that you enjoyed your stay with us! Thank you for the great review!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jul 2023

6/10 Okay

Grigorios

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of parking charge
Very nice hotel in a convenient location for where i was working. The rooms do not come with a fridge but they will bring a small fridge to your room if you ask for one. There is a parking garage next to the hotel for guests to park in. No signs stating it's not free parking and staff will not let you know that it's not free when they enquire if you used the garage. The charge is $15 a night.
Stayed 2 nights in Jul 2023
Response from Sonnie on 28 Jul 2023
I am thrilled that you liked our hotel! I apologize that you were not informed that there is a charge for parking. I am following up with our team to ensure that another Guest does not have the same experience. I hope that you have another opportunity to visit with us!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
A nice option for Elkhart so we don’t have to stay directly off the toll road any more. Much nicer feel being in a quiet, historic downtown.
Stayed 2 nights in Jun 2023
Response from Sonnie on 28 Jul 2023
Thank you for the great review and choosing our historic property for your stay! We hope to see you again soon!

10/10 Excellent

Michael

Stayed 3 nights in Jun 2023

10/10 Excellent

Malicha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Kathy N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is my favorite hotel in Indiana. It's the only one I'll stay at in Elkhart. It truly is unique, absokuteku beautiful with a mix of old and new. The color scheme to the beds, to the little accents. It was delightfully done. I wish more hotels were like this. The only thing i wish it had is a microwave in the rooms. Just comfortable, quiet and spacious
Stayed 2 nights in Jun 2023
Response from Sonnie on 28 Jul 2023
We LOVE that we are your favorite hotel in Indiana! If you let the front desk know at arrival, that you would like a microwave, we will provide one for your room. We are looking forward to your next visit!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, spacious room, courteous staff
Stayed 1 night in Jun 2023
Response from Sonnie on 28 Jul 2023
Thank you for the great review! We hope to see you again soon!