I recently stayed in a family suite at this hotel, which is supposed to accommodate 9 people, but it was far from a pleasant experience. First of all, there weren’t enough sheets or bedding for the pull-out bed or the bunk bed. We called the front desk multiple times to ask for extra sheets, but no one answered the phone, and when we finally got through, they didn’t even have enough available. It was incredibly frustrating.
To make matters worse, the elevator was out of order, and we got stuck in the basement with no way to get out. We had to lug all of our suitcases up the stairs, which was ridiculous. The room only had one coffee maker, and considering the suite is meant to sleep 9, the amenities clearly weren’t designed for a group that size.
The pool hours were another disappointment. It closed too early and didn’t open until late in the morning, so there wasn’t much time to enjoy it. On top of that, check-in isn’t until 4 PM, and check-out is at 11 AM, with no option for a late check-out. This made things even more inconvenient, especially with kids during spring break.
Overall, this was a really frustrating experience, and I would not recommend staying here, especially for a family vacation. It was far from the relaxing getaway we were hoping for.
