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Reviews of SureStay Plus Hotel by Best Western Elizabeth City

2.5 out of 5
SureStay Plus Hotel by Best Western Elizabeth City
848 Halstead Blvd, Elizabeth City, NC

Reviews

6.4
Rating 10 - Excellent. 63 out of 248 reviews" "
Rating 8 - Good. 57 out of 248 reviews" "
Rating 6 - Okay. 41 out of 248 reviews" "
Rating 4 - Poor. 38 out of 248 reviews" "
Rating 2 - Terrible. 49 out of 248 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

April

Travelled with partner
Disliked: Cleanliness, amenities
My husband and I did a quick getaway. This Best Western was close near shopping. My room had two broken lamps, and the refrigerator was not cold at all. The room could use a overhaul. The tub had a brown circle in it.
Stayed 1 night in May 2024

2/10 Terrible

Valerie, port wentworth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold in the bathroom, stained linen, hair in linen, AC very loud, refrigerator not working. Hallway’s carpet was dirty. This facility needs a full renovation.
Stayed 1 night in May 2024

6/10 Okay

latasha

Business traveller
Liked: Cleanliness, staff & service
It need remodeling with up to date everything, especially the bathroom. The pictures online are definitely not what you’re paying for. The staff was excellent and it was very clean. Everything is just out of date.
Stayed 1 night in May 2024

6/10 Okay

Shawn

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Acceptable for quick over night stay but nothing exceptional. Coffee and breakfast offering was sad
Stayed 1 night in Feb 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Average, decent place. What I didn't like was that when we arrived in our room there was a sandwich and water from a previous occupant in the fridge and small bits of food particles on the floor. Cleaning staff must have been in too much of a hurry.
Stayed 2 nights in Apr 2024
Response from Karly on 18 Apr 2024
Dear Elizabeth,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Lylana, Roxbury

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel needs to be completely gutted and renovated. It looks like a place for night walkers and for illegal immigrants to hide out. The rooms are seriously outdated and the rug has smell. I didn't see any bugs, but it gave me the impression that something would bite me in my sleep. Luckily I was issued a full refund and was able to get a room at a hotel down the street.
Stayed 2 nights in Feb 2024
Response from Karly on 18 Apr 2024
Dear Lylana,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 Terrible

Janet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertised there was access to the internet. There was none. We were told we needed a special device. Employee at desk seemed to care less about the problem. Carpeting throughout building was grossly dirty.
Stayed 2 nights in Apr 2024
Response from Karly on 12 Apr 2024
Dear Janet,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karly on 12 Apr 2024
Dear Mary,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

Deirdre

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stains on the sheets. Woke up by heavy knocking at 11:00 pm because the hotel cause rooms confused. Felt unsafe at times.
Stayed 2 nights in Apr 2024
Response from Karly on 12 Apr 2024
Dear Deirdre,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

6/10 Okay

Erin, King William

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
While there is a lot of staff around and they are all pleasant and helpful, the rooms are dirty, the phones are disgustingly filthy, and the internet is worse than dial up.
Stayed 1 night in Apr 2024
Response from Karly on 12 Apr 2024
Erin,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

4/10 Poor

Sharon

Stayed 2 nights in Apr 2024

8/10 Good

Marla

Stayed 1 night in Mar 2024
Response from Karly on 18 Apr 2024
Marla,Thank you for the review.

8/10 Good

Dana

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Karly on 28 Mar 2024
Dana,Thank you for taking the time to leave a review! We hope to see you back again soon.

2/10 Terrible

Alexander

Business traveller
Disliked: Staff & service, amenities
Waited 2 hours in the lobby for someone to check me in at their empty “24 hour” front desk. Ended up staying somewhere else. Property looks better in the pictures.
Response from Karly on 20 Mar 2024
Alexander,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Karly on 1 Mar 2024
Thank you for the review, Daniel.

10/10 Excellent

Britini

Travelled with family
Liked: Cleanliness
Smells like smoke in our room.
Stayed 1 night in Feb 2024
Response from Karly on 1 Mar 2024
Thank you for the feedback, Britini. We hope to see you again soon!

8/10 Good

Roosevelt

Stayed 2 nights in Feb 2024
Response from Karly on 20 Mar 2024
Roosevelt,Thank you for the review. We hope to see you back again soon.

10/10 Excellent

Schanndra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious. Bed sleeps 💤 amazing.
Stayed 1 night in Feb 2024
Response from Karly on 23 Feb 2024
Schanndra,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Curtia, Rose hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miss ma’am at the front desk was very friendly and informative. She answered every question I had with the best information
Stayed 1 night in Feb 2024
Response from Karly on 23 Feb 2024
Dear Curtia,It was a pleasure to have you stay and to read your positive feedback.It is greatly encouraging to hear your appreciation.We will offer yet another awesome hospitality experience next time.We look forward to your next visit.

10/10 Excellent

Antoina

Stayed 1 night in Feb 2024
Response from Karly on 20 Mar 2024
Dear Antoina,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 Poor

Gerald

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was nothing like the pictures presented online. The hotrl had a stinch and it was dsted. The towels were VERY dingy and the heat wssn't working properly... Smh
Stayed 1 night in Jan 2024
Response from Karly on 2 Feb 2024
Dear Gerald,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

6/10 Okay

Ahmad

Business traveller
Liked: Cleanliness, staff & service, room comfort
This hotel is okay. I thought this was a newer hotel building. Everything in the room was clean, but old. feels like a cheap motel . the coffee was not good. towels are clean but really old.
Stayed 1 night in Jan 2024
Response from Karly on 19 Jan 2024
Dear Ahmad,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Charlie

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Front lobby staff more worried about playing with their cellphone then check-in and check-out. Roaches in room, halls smelled like smoke, nicotine runs on walls and television. The shower head was clogged and dirty, low water pressure, and slippery floor. Elevators were very dark(damaged lighting) making them feel cramped. Majority of tenants were traveling workers and floors were typically muddy.
Stayed 1 night in Jan 2024
Response from Karly on 19 Jan 2024
Dear Charlie,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
The service was amazing. We had an issue with a shower curtain rod that was broken . We went to the front desk Danielle immediately changed our room. My husband needs a fan to sleep went talk to Danielle she let him borrow her personal fan. Danielle was so awesome and accommodating. The hotel was clean breakfast was good with fresh coffee. No complaints.
Stayed 3 nights in Jan 2024
Response from Karly on 19 Jan 2024
Dear Gayle,It was a pleasure to have you stay and to read your positive feedback.It is greatly encouraging to hear your appreciation.We will offer yet another awesome hospitality experience next time.We look forward to your next visit.

6/10 Okay

Candace

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The first room we were put in smelled heavily of cigarette smoke, especially in the bathroom. The carpet was dirty and dusty. There was food from a previous occupant between the bed and night stand. The pillow cases were visibly dirty. The fridge was not cold. When we complained, the front desk receptionist moved us and asked “did yall mess up the bed?” as if she was planning to put some other guest in that room. The next room we got was better but still had issues. Fridge was not cold and the shower head was disgusting. The sheets were stained. The other staff were friendly and were glad to help when we needed something.
Stayed 2 nights in Jan 2024
Response from Karly on 19 Jan 2024
Dear Candace,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

4/10 Poor

Jeremy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast was terrible. Eggs floating in liquid. We checked in and walked in on someone elses room while they were in there. Receptionist at night didnt care. Overall not a great experience. Entire hotel smelled like weed at nights.
Stayed 3 nights in Jan 2024
Response from Karly on 19 Jan 2024
Dear Jeremy,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Karly on 19 Jan 2024
Gary,Thank you for taking the time to leave a review. Please let us know what we can improve on to earn a 5/5 rating on your next stay with us! We hope to see you back soon.

10/10 Excellent

Blanche

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Karly on 12 Jan 2024
Blanche,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Janine

Liked: Cleanliness, staff & service
The staff were amazing and very friendly! But the room smelled bad and because of the door to the adjoining room I could literally hear everything happening in the room next to me.
Stayed 5 nights in Dec 2023
Response from Karly on 12 Jan 2024
Janine,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 Good

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t have boiled eggs, oatmeal, etc. or more healthy options for breakfast
Stayed 4 nights in Dec 2023
Response from Management on 14 Dec 2023
Dear Christina,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Chad, Loudonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly!!!!
Stayed 1 night in Dec 2023
Response from Management on 14 Dec 2023
Dear Chad,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You definitely need to buy towels. They were literally thread bare and some of them were stained. Do you use bleach at all and fabric softener?
Stayed 1 night in Dec 2023
Response from Management on 14 Dec 2023
Carla,Thank you for your feedback.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on 8 Dec 2023
Paula,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

4/10 Poor

Jason

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel lost my reservation.
Stayed 2 nights in Nov 2023
Response from Management on 1 Dec 2023
Jason,Sorry about the negative experience during your stay. Please give us a chance to make it up to you.

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 1 Dec 2023
Joseph,Thank you for the 5/5 review! We appreciate it.

6/10 Okay

FRANCES L

I arrived at 3pm there was trash outside the elevator that was left until 9am the next day,The kitchen lady talked so loud i took my breakfast to my room.And when I checked out,the desk clerk said she did'nt have time to print out my reciept because she was doing a house cleaning schedule...Totally Unprofessional
Stayed 2 nights in Nov 2023
Response from Management on 1 Dec 2023
Frances,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 Good

traci

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Management on 1 Dec 2023
Traci,Thank you for the review. Please let us know what we can improve on to earn a 5/5 on your next stay.

10/10 Excellent

Lynette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfy
My spouse and i went to our church State conference in Elizabeth City. From check in to check out, we were very pleased. The young man that checked us in was very accommodating and polite. No issues during our stay. Room had a tinge smell of smoke but what hotel doesn't lol. I keep room spray in my truck always. Breakfast was ok, they only served pork and we don't eat that nor beef, So the waffles were fine. The cook was very helpful and concerned about the food safety. Will definitely re-book this stay on a personal level.
Stayed 1 night in Nov 2023
Response from Management on 1 Dec 2023
Dear Lynette,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

2/10 Terrible

Erin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When walking in there was people hanging out by the lobby and riding four wheelers in the parking lot. When getting on the elevator and off on our floor we were taking back by the smell of weed and with 3 young children asked to move rooms. Staff was nice and accommodating but rooms were tiny and outdated. Did not seem clean.
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Dear Erin,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

6/10 Okay

Scooter

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
People working at the hotel were nice . Room and elevator smelled though. Rooms and facility could use a nice cleaning.
Stayed 1 night in Oct 2023
Response from Audrey on 30 Oct 2023
Thank you so much for your review! I am very glad you enjoyed our staff. I am trying to find ways to control the sneaky smokers or atleast the smell. Hope to see you again!

10/10 Excellent

Charlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY!
Front Desk Representative was intuitive and responsive. Answered and fulfilled my requests as we are a Commercial Charter Bus Company!
Stayed 1 night in Oct 2023
Response from Audrey on 30 Oct 2023
I am so glad you enjoyed your stay! Look forward to you coming and staying with us again!

4/10 Poor

Matthew

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Property looked newer online. Had some issues with bugs in room. AC/heater extremely loud. Shower curtain ripped short water was leaking out on to floor. Non smoking room smelt like heavy smoker occupied before me. Elevator broke down last day there. Staff was awesome. Welcoming and supportive.
Stayed 3 nights in Oct 2023
Response from Audrey Armstrong on 30 Oct 2023
Thank you so much for your review! I made a list of everything for my maintenance and housekeeping. Everythinng WILL be addressed. Im so glad you enjoyed our staff and they were able to help. Please feel free to contact me anytime.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, quiet and clean.
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Dear Mary,We are glad to hear you enjoyed your stay.

4/10 Poor

April

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Rooms not clean, sinks stopped up and lets not even talk about how the entire hotel reeks of weed! I love that for my child to smell ( sarcastically spoken). We will never stay there again. The staff was nice, polite, and helpful when we needed extra towels, sheets for the pull out couch.
Stayed 2 nights in Oct 2023
Response from Audrey on 24 Oct 2023
Im so sorry you didnt enjoy your stay. Thank God you did enjoy our staff. But as for cleanliness I know our ladies try very hard. because of your review I will address your concern with housekeeping to ensure a great stay for the next person. Again on behalf of our staff I truly apologise.

4/10 Poor

Stephen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was by a very unfriendly employee who’s only asked what my name was. No info regarding breakfast, checkout times, path to room. The hotel property hallways smelled like weed. The “secure” doors at the ends of the building were not locked. Adjacent to the building there where people walking in and out of the woods and even walking into and around on the 1st floor. The sofa couch’s mattress was unkept and not dressed, the employee stated they don’t dress the sofa beds. The shower fan was hanging from the ceiling by a thread and not attached. The carpet was clearly not vacuumed next to the walls when you walked into the room. The AC unit face was not attached and just leaning up against the AC unit. There are no privacy tags for the doors and an employee came banging on the door at 715am the next morning.
Stayed 2 nights in Oct 2023
Response from Audrey on 23 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Katrina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room door wouldn’t lock and then the other room they gave me key worked on the door when it wanted to
Stayed 3 nights in Oct 2023
Response from Audrey on 20 Oct 2023
Im so sorry that happened. I will tell you that i have my guys working on that door to ensure no one else has that problem. I appreciate you taking the time to let us know and for taking the time to stay with us. If I can do anything else help improve your next stay please do not hesistate to contact me directly at the hotel.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a shame it took 3 different rooms before I got an unlockable door and bed no one had slept in. Frustrating after a 4 hour drive.
Stayed 2 nights in Oct 2023
Response from Management on 10 Nov 2023
Dear Bonnie,We are sorry about the inconveniences. Thank you for taking the time to leave a review. We hope to have you back.

10/10 Excellent

Celeste

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was quiet n enjoyable.
Stayed 2 nights in Oct 2023
Response from Management on 10 Nov 2023
Dear Celeste,It was a pleasure to have you stay and to read your positive feedback.It is greatly encouraging to hear your appreciation.We will offer yet another awesome hospitality experience next time.We look forward to your next visit.

8/10 Good

Robert A.

Stayed 1 night in Oct 2023
Response from Management on 1 Dec 2023
Robert,Thank you for the review.

8/10 Good

Vernel

Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent.Parking and surrounding area was great!
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Dear Vernel,Thank you for the review. Please let us know how we can improve to earn a 5/5 on your next stay with us.