El Hoyo hotels from RM262

"Como resumen: la construcción es increíble, recreando una auténtica hacienda. El personal es fantástico, especialmente Fatima, la recepcionista. Pero hay una clara falta de personal y de coordinación, que finalmente se resuelve gracias a la buena voluntad de los empleados. Llegamos a las 8pm y nuestra habitación estaba sin hacer, otro día no cambiaron las toallas… Todo resuelto gracias a la buena voluntad de cada uno de los empleados a los que acudimos con el problema. "

"Very cold, no breakfast and no dinner offer in the accompanied restaurant. For non spanish speaking people a real challenge. The cleaning staff was most helpful to support our stay. For spanish speaking it might be much easier. Any flyers or door inscripts for the workflow would be helpful. Anyhow, price and tidyness was very ok !! "

"I canceled the booking. Hotel was closed when we arrived. I have to spend the night in the car with my 98 year father and two sisters. I want a refund. "