Fridge, microwave, coffee/tea maker, electric kettle
Check availability

Reviews of Nova Inn Edson

3 out of 5
Nova Inn Edson
5625 - 2nd Avenue, Edson, AB

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 75 reviews" "
Rating 8 - Good. 36 out of 75 reviews" "
Rating 6 - Okay. 10 out of 75 reviews" "
Rating 4 - Poor. 6 out of 75 reviews" "
Rating 2 - Terrible. 6 out of 75 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Jason

Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Stayed 1 night in Mar 2024

8/10 Good

Tim

Business traveller
Liked: Cleanliness
The Nova Inn is showing its age but for the price I think it does just fine. There is nothing remarkable about the property but it does the job. One thing that is great is how quiet I found my room that is right on the main east bound lanes of Hiway 16.
Stayed 1 night in Jan 2024
Response from bgusha on 9 Jan 2024
Greetings – Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met.

10/10 Excellent

Amy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with comfy beds. Staff is always friendly, polite and quick.
Stayed 1 night in Dec 2023
Response from bogusha on 9 Jan 2024
Greetings – Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met.

4/10 Poor

Allen

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Mandy

Travelled with partner
Liked: Cleanliness, staff & service
Room was a nice size. Only one coffee cup in the room for two guests, but had glass wine glasses. The restaurant was closed because of staffing issues. The front desk was helpful with any issues. Ice machine in main building was broken and had to go across the street(the highway)to the ice machine. Room was clean good sized fridge and had some plates and cutlery.
Stayed 1 night in Oct 2023
Response from bogusha on 18 Oct 2023
thank you kindly for your reviewthank you

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jun 2023
Response from bogusha on 31 Jul 2023
Thank you

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from bogusha on 31 Jul 2023
thank you

10/10 Excellent

Ryan

Stayed 1 night in Apr 2023
Response from bogusha on 19 Apr 2023
Thank you kindly for your review

2/10 Terrible

SHELLEY

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Debbie

Travelled with family
Liked: Staff & service
The stay was good. The trucks were loud. The room was great. The breakfast needs some improvement, but good. Thank you for a pleasant stay and accommodating for my blind husband..I'll make my family and friends are aware. 👍
Stayed 2 nights in Jul 2022

2/10 Terrible

Nathan

Business traveller
Disliked: Cleanliness, staff & service
Disappointing Stay - a lodging of dubious value.
My room was never cleaned!. Not my carpets, not the mirrors nor the walls. I got fresh towels, sure. But even the bathub had a ring, when I first got there! My toilet and shower walls where given the minimum. The front desk staff, all but one were either curt or utterly dismissive. The walls are like paper and I could hear every dog, child, argument or party to the wee hours of the morning. There was no place to park in the lot, so I parked in an alley or on the street. The provide "lunch" was a joke and wasn't even what I requested. I only selected Nova Inn as per Hotel.com's suggestion. It was dirty. It was lacking service. It was not a place to get a good night's rest. It was more a akin to a squat or a hostel. I _will not_ be hotelling here again. 1/5 stars.
Stayed 10 nights in Jun 2022
Response from Charlene - Director of Sales on 6 Jul 2022
Thank you for taking the time to provide us your feedback. We take all feedback seriously and will be working with our team on improving our standards. We do hope to see you again

6/10 Okay

Andre

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Lisa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girls at the front desk are a delight. Very helpful
Stayed 1 night in Dec 2021
Response from bogusha on 13 Jan 2022
I was delighted to read you enjoyed your recent stay and look forward to welcoming you back to the Nova Inn.

8/10 Good

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I like how close to Walmart it is, the parks, full kitchen, washer and dryer. The staff are all friendly. I dont like the dirtyness of the hallways, extremely dated furniture/blankets/carpeting, staff never activates the keys long enough, so i get locked out with my kids at very inconvenient times(however they do bring new keys over when asked), no clear breakfast menu or times, i assume the people in the suites have to dart across the highway to pickup a brown paper bag of generic hotel breakfast items then run back across with it with children. I called before my stay to confirm they had my reservation (last time i showed up, they already sold my room and I had to downgrade), a man answered and said "i cant check anything like that, my computer is down, busy doing its own thing, sorry" this sounds like the same system they had since i worked there in 2013 which had that problem, so i guess i understood, but maybe time for an upgrade. Overall still my favorite hotel in Edson because of the apartment style rooms.
Stayed 3 nights in Sep 2021
Response from bogusha on 16 Sept 2021
Greetings – Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met.

4/10 Poor

Dennis

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from bogusha on 26 Nov 2020
Dear Guest Thank you for your email and providing us with your feedback from your stay. First and foremost I am very sorry to hear that you were unhappy with your experience here at Nova Inn Edson. We take all complains seriously and I want to assure you that we will review our producers and standards to ensure the comfort and safety of our guest.

8/10 Good

Albert J

Business traveller
Liked: Cleanliness, staff & service
Good value.
Stayed 1 night in Jul 2020
Response from bogusha on 14 Jul 2020
Greetings – Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and clean
Room was clean and comfortable-no issues with anything. Front desk staff were friendly and helpful. I've stayed here many times.
Stayed 1 night in Jun 2020
Response from bogusha on 23 Jun 2020
Thank you for kind review

8/10 Good

CODY KNOLL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Feb 2020
Response from bogusha on 25 May 2020
I was happy to read you mostlyenjoyed your recent visit and appreciate your comments, we look forward to welcoming you back to the Nova Inn Edson

6/10 Okay

Cynthia

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff were nice but not overall friendly. The hotel was clean our door only opened 1/2 way unless you really pushed it. Doors to the bedroom of the suite did not close properly. The rooms were hot no a/c
Stayed 2 nights in Jan 2020
Response from bogusha on 3 Feb 2020
I was happy to read you enjoyed your recent visit and appreciate your comments, we look forward to welcoming you back to the Nova Inn Edson

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to shopping and other amenities. No restaurant :(
Stayed 1 night in Dec 2019
Response from bogusha on 13 Jan 2020
I was happy to read you enjoyed your recent visit and appreciate your comments, we look forward to welcoming you back to the Nova Inn Edson

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has. Smoking rooms which I always love. And as well something I haven't seen amongst the many hotels I've stayed in previously. An indoor fireplace in your room
Stayed 1 night in Dec 2019
Response from bogusha on 13 Jan 2020
I was delighted to read you enjoyed your recent stay and look forward to welcoming you back to the Nova Inn.

10/10 Excellent

Garrett, Grande Prairie

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. If you bring your pet with you, you will not be disappointed. The most pet-friendly place i think I’ve ever stayed. The hotel itself is quite nice as well and well priced. Will definitely stay here again my next time through town.
Stayed 1 night in Nov 2019
Response from Bogusha on 2 Dec 2019
Thank you kindly for review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nova Edson
I have used this hotel a great deal as I come to Edson for work. It is the best value in the town with a good room at an affordable price. Perfect Oilfield Hotel with great staff that will always help out.
Stayed 8 nights in Nov 2019
Response from Bogusha on 19 Nov 2019
thank you for kind review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Bogusha on 19 Nov 2019
Dear Guest Thank you for your email and providing us with your feedback from your stay. First and foremost I am very sorry to hear that you were unhappy with your experience here at Nova Inn Edson. We take all complains seriously and I want to assure you that we will review our producers and standards to ensure the comfort and safety of our guest.

10/10 Excellent

Clo, Edmonton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always friendly and check in is always fast. Rooms are very clean. Shower pressure is AMAZING
Stayed 1 night in Sep 2019
Response from bogusha on 26 Sept 2019
Greetings – Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met. thank you

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Followed up on requests quickly. Spacious room. Only complaint-limited options for breakfast.
Stayed 1 night in Aug 2019

10/10 Excellent

Nona R.

Liked: Cleanliness
Wonderful room and great staff
Very clean, updated. Room was great! We had a fireplace in our room for those cold nights. The room was a generous size despite 2 beds being in it. Carpets and linens were spotless in the room. The room had a refrigerator, coffee maker, dishes, silverware, microwave, dish soap, it was AWESOME! Usually you can see off colored stuff growing on tile in hotel bathrooms - not here! Shower was spotless! The only thing not updated in the room was the bathroom sink which you could tell was dated (but clean) but facet was new. Carpets in hotel were clean despite the heavy traffic. It was really quiet which is great - despite being booked full. I accidentally slept in because the beds were so comfy and cleaning staff despite being in the hallway were so quiet. Staff was really friendly and helpful with restaurants, etc. The outside is very deceptive, looks like any other hotel but once inside looks very similar to a luxury hotel. The lobby was huge with a large sitting area with chairs and couches to sit near a large fireplace. On the very far side. (Very out of way near entry of hallway where rooms are located) are vending machines - large ones where you could buy any snack imaginable. Also, there is a free small breakfast with pastries, yogurt, which is nice if you are on a budget. I can't say anything bad about the hotel - even the parking spots were a generous size which if you have a rental is important - you don't need dings on a rental! For the price the hotel was extraordinary!!! It was a bit out of the way for Jasper National Park but well worth the extra drive for a nice, clean room. I have stayed in hotels in Hinton and Jasper (town) when visiting Jasper National Park. I loved this one (much nicer) and to me it was definitely worth the extra drive and was much cheaper!
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Was okay but could be better.
housekeeping forgot to clean the room, fix the bed and did not change used towels.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
the booking was for 2 queen beds, was not provided had to use a cot, and hide abed (they suck). The say they upgraded the room, but was not an upgrade 1 bed. we booked two, when went to check in told reservation was changed till tomorrow, this was not the case, called Expedia, they helped, but still didn't get what we booked. This is the hotels fault not expedia's fault.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Front Desk on 4 Aug 2019
Thank you so much for your great review! We look forward to seeing you again on your next visit!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Front Desk Supervisor on 4 Aug 2019
Thank you so much for your positive feedback! Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Booked this room to visit Jasper - it was a bit far to drive - but it was okay - the outside of the hotel is very dated and old looking but nicely renovated inside whew ! As I was a bit concerned as I drove into the lot.
Stayed 2 nights in Jul 2019
Response from Front Desk Supervisor on 16 Jul 2019
Thank you so much for your review! We appreciate your kind words and look forward to hosting you next time!

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Front Desk Supervisor on 10 Jul 2019
Thank you for your wonderful review! We look forward to hosting you the next time you're in Edson.

8/10 Good

Naomi

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2019
Response from Front Desk Supervisor on 10 Jul 2019
Thank you for your wonderful review! We appreciate your feedback and look forward to hosting you the next time you're in Edson!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in an apartment across the street from the main hotel. Only downfall you have to cross the highway to go for breakfast. Room was very clean and the bed was comfy!! Will stay again.
Stayed 4 nights in Jun 2019
Response from Bogusha on 19 Jun 2019
Dear Guest Thank you for kind review, we relay appreciate your feed back sincerely

10/10 Excellent

Verified traveller

Stayed 10 nights in Apr 2019
Response from Bogusha on 12 Jun 2019
Thank you for your kind review

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfy rooms. Great breakfast in the morning.
This was a business trip. My expectations are simple. Clean room, and room for business. computer area, good wifi,and room to work. A comfortable bed, and a decent coffee in the morning. This hotel met ally expectations, and as an added bonus, it included a good breakfast. Real eggs, Sausage, and potatoes, and toast. All made fresh, and no microwaving. all nall, it was a pleasant stay.
Stayed 1 night in Feb 2019
Response from Mary M on 4 Mar 2019
Thank you for your positive feedback regarding your recent stay. We are glad that we met your expectations and look forward to hosting you in the future.

6/10 Okay

Wally

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

John

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Bogusha Pomerenke GM on 20 Nov 2018
Thank you for staying at Nova inn Edson see you again

6/10 Okay

Verified traveller

Disliked: Room comfort
The hotel itself was ok, my sleep was cut short by winch trucks switching loads and making a bunch of noise in the parking lot at 6:45 am. Don't bother with the included breakfast that's included with your room...it was disgusting and the restaurant was quite dirty. I usually like staying at any of the Nova hotels but this one is off the list.
Stayed 1 night in Oct 2018
Response from bogusha on 17 Oct 2018
Thank you very much your review and comments. At Nova Hotels, we strive ourselves on providing our guests with the utmost in customer service, as it is truly one of the only ways to set ourselves apart in our industry. I am so very sorry that we did not live up to or exceed on our service expectations. We sincerely appreciate your feedback and will be sure to address these concerns immediately and use them as a training opportunity for our team as a refresh on our brand standards.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Using portable AC on rooms. It generates more noise making it difficult to sleep.
Stayed 4 nights in Sep 2018
Response from Front Desk Supervisor on 12 Oct 2018
Thank you for taking the time to leave us your review! We appreciate your feedback and we will take this information and do our best to improve your stay the next time you come through Edson! Thank you!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Front Desk Supervisor on 24 Sept 2018
Thank you for your 5 star review! We look forward to seeing you next time you travel through Edson! Thank you!

8/10 Good

Brad

Best Value in Town
2nd time staying here, good solid hotel as I am in town for work. Best value in town as far as I am concerned. Definitely caters to out of town Oil Field workers but clean and quiet.
Stayed 6 nights in Sep 2018
Response from Front Desk on 17 Sept 2018
Thank you for taking the time to leave your review! We appreciate your positive feedback and hope to see you the next time you visit Edson!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Front Desk on 17 Sept 2018
Thank you for your five star review! We appreciate your feedback! Hope to see you the next time you visit Edson!

8/10 Good

Brad

Happy with my choice
Check in was very quick, room was spacious and comfortable, fitness centre is adequate. All in all I will stay there again while in town on business as it is a reasonable rate with everything you need. I am sure there are nicer, more modern hotels in town but nothing at this price point.
Stayed 1 night in Aug 2018
Response from Bogusha on 6 Sept 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

8/10 Good

Walter

Hotel was good but the restaurant could use some updating.
Stayed 1 night in Aug 2018
Response from bogusha on 1 Sept 2018
Thank you very much your review and comments. At Nova Hotels, we strive ourselves on providing our guests with the utmost in customer service, as it is truly one of the only ways to set ourselves apart in our industry. I am so very sorry that we did not live up to or exceed on our service expectations. Your comments will be pass to restaurant operator as it is in lease agreement We sincerely appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaning should be a standard without additional pet fee. I enjoy the stay but don’t agree with a fee for my pet. The varying rate from day to day is strange as well. I rented the room of the same grade at three different prices now all within a 6 month period.
Stayed 1 night in Aug 2018
Response from bogusha on 1 Sept 2018
Thank you very much your review and comments. At Nova Hotels, we strive ourselves on providing our guests with the utmost in customer service, as it is truly one of the only ways to set ourselves apart in our industry. I am so very sorry that we did not live up to or exceed on our service expectations. We sincerely appreciate your feedback and will be sure to address these concerns immediately and use them as a training opportunity for our team as a refresh on our brand standards.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018
Response from Bogusha on 29 Aug 2018
Thank you very much your review and comments. At Nova Hotels, we strive ourselves on providing our guests with the utmost in customer service, as it is truly one of the only ways to set ourselves apart in our industry. I am so very sorry that we did not live up to or exceed on our service expectations. We sincerely appreciate your feedback and will be sure to address these concerns immediately and use them as a training opportunity for our team as a refresh on our brand standards.

6/10 Okay

Verified traveller

It’s an older property that doesn’t compete with the likes of holiday inn and best western. Somewhere you would go when the others are booked out.
Stayed 3 nights in Aug 2018
Response from Bogusha Pomerenke on 22 Aug 2018
Thank you very much your review and comments. At Nova Hotels, we strive ourselves on providing our guests with the utmost in customer service, as it is truly one of the only ways to set ourselves apart in our industry. I am so very sorry that we did not live up to or exceed on our service expectations. We sincerely appreciate your feedback and will be sure to address these concerns immediately and use them as a training opportunity for our team as a refresh on our brand standards.