In-room safe, desk, iron/ironing board, free WiFi

Reviews of Holiday Inn Express Hotel & Suites Fort Saskatchewan, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 176 out of 341 reviews" "
Rating 8 - Good. 102 out of 341 reviews" "
Rating 6 - Okay. 36 out of 341 reviews" "
Rating 4 - Poor. 15 out of 341 reviews" "
Rating 2 - Terrible. 12 out of 341 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon, Lac la Biche

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean!
Stayed 1 night in May 2024

8/10 Good

Michael

Stayed 1 night in Apr 2024

8/10 Good

Jessabel

Travelled with family
Liked: Staff & service
Lacking toiletries like toothpaste, lotion and less bathroom tissue stock
Stayed 1 night in Apr 2024
Response from Daniel on 2 May 2024
Dear Jessabel, Thank you for choosing to stay with us at Holiday Inn Express and Suites Fort Saskatchewan and for sharing your feedback.We appreciate your patience and understanding regarding the toiletries and bathroom tissue stock. Please accept our apologies for any inconvenience this may have caused during your stay.To provide a more environmentally friendly approach and better cater to our guests' needs, we have transitioned to providing toiletries such as toothpaste and lotion at the front desk upon request, rather than in the guest rooms. However, we understand the importance of ensuring that these items are readily available, and we apologize if there was any delay in fulfilling your request.Your feedback is invaluable to us, and we will use it to improve our services and ensure a more seamless experience for our guests in the future.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more comfortable stay.Warm regards,

10/10 Excellent

Reynaldo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bery Satisfied!
Stayed 3 nights in Apr 2024
Response from Daniel on 2 May 2024
Dear Reynaldo, It's fantastic to hear that you were very satisfied with your stay! Thank you for sharing your feedback with us. We strive to provide the best possible experience for our guests, and knowing that we've met your expectations means a lot to us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Holiday Inn Express and Suites Fort Saskatchewan soon!Kind regards,

8/10 Good

Charbonneau

Liked: Staff & service, amenities, property conditions & facilities
Bed was too firm. Exhaust in bathroom did not work.
Stayed 2 nights in Apr 2024
Response from Daniel on 24 Apr 2024
Dear Charbonneau, Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience.We apologize for any discomfort you experienced due to the firmness of the bed. We understand the importance of a good night's sleep, and we regret that we were not able to meet your expectations in this regard. Your feedback regarding the firmness of the bed will be shared with our team as we continually strive to improve our guests' comfort.Regarding your comment about the exhaust in the bathroom, please note that our hotel is equipped with a central exhaust system rather than individual exhaust fans in each bathroom. We apologize if this setup did not meet your expectations. However, please rest assured that our maintenance team will inspect the central exhaust system to ensure it is functioning optimally for the comfort of all our guests.Once again, we appreciate your feedback as it helps us identify areas where we can improve. If there is anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay.Warm regards,

6/10 Okay

shabina

6/10 Okay

shabina

Liked: Amenities, property conditions & facilities
Breakfast options were good
Stayed 4 nights in Apr 2024
Response from Daniel on 24 Apr 2024
Dear Shabina, Thank you for sharing your thoughts with us regarding your recent stay. We're glad to hear that you found our breakfast options to your liking. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. If there are any specific areas where you feel we can improve and elevate your overall experience, please don't hesitate to share them with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Warm regards

10/10 Excellent

Astghik

Stayed 1 night in Apr 2024

6/10 Okay

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There were no sheets or blankets for the hide a bed
Stayed 1 night in Apr 2024
Response from Daniel on 2 May 2024
Dear Jay, Thank you for sharing your recent experience with us. Your feedback is invaluable in helping us improve our services.I'm sorry to hear about the inconvenience you experienced regarding the bedding for the hide-a-bed in your room. Please accept my sincere apologies for any inconvenience or discomfort this may have caused during your stay.I want to assure you that we do provide bedding for the sofa bed upon request. However, it seems there may have been a miscommunication, and for that, I apologize. We will make sure to communicate this more clearly to our guests in the future to avoid any confusion.Your comfort and satisfaction are important to us, and we're committed to ensuring that your next stay with us exceeds your expectations in every way. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and provide you with a seamless experience in the future.Warm regards,

10/10 Excellent

Navjot

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024

8/10 Good

DOUGLAS

Stayed 3 nights in Apr 2024

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room 222 bathtub drain is partially plugged …. Water sits while taking a shower
Stayed 3 nights in Apr 2024
Response from Daniel on 12 Apr 2024
Dear Warren,Thank you for taking the time to share your feedback with us regarding your recent stay at Holiday Inn Express and Suites Fort Saskatchewan. We appreciate your valuable input as it helps us improve our services for all our guests.We apologize for the inconvenience you experienced with the bathtub drain in Room 222. Please rest assured that we have promptly addressed this issue with our maintenance team to ensure that it is fully resolved. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations in this instance.We hope that despite this issue, you were still able to enjoy your overall stay with us. Should your travels bring you back to Fort Saskatchewan in the future, we would be grateful for the opportunity to provide you with a seamless and enjoyable experience.Thank you again for bringing this matter to our attention, and we look forward to welcoming you back to our hotel soon.

6/10 Okay

Angie

Travelled with partner
Liked: Staff & service
Quiet place to stay, the room needs a little TLC. Great price. Staff was super friendly and kind.
Stayed 1 night in Apr 2024
Response from Daniel on 9 Apr 2024
Dear Angie, Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you appreciated our quiet atmosphere and found our rates to be excellent value for your stay.Your kind words about our staff's friendliness and kindness are truly appreciated. Providing exceptional service is at the heart of what we do, and it's wonderful to hear that our team made a positive impression on your stay.We also appreciate your feedback regarding the condition of the room. Rest assured, we take all guest feedback seriously, and we're excited to share that we have renovation and update plans underway to enhance the overall guest experience. These improvements will address areas needing attention and ensure a more comfortable stay for our guests in the future.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for another pleasant stay soon.Warm regards,

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Everything was clean and room was comfortable. Great price too.
Stayed 1 night in Apr 2024
Response from Daniel on 9 Apr 2024
Dear Leah, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our staff to be friendly and helpful. Providing exceptional service is our top priority, and it's always rewarding to receive such positive feedback.We're delighted that you enjoyed the cleanliness and comfort of your room. Ensuring a comfortable and inviting environment for our guests is something we take great pride in.We're also glad to hear that our pricing met your expectations. We strive to offer great value to our guests and are pleased that you found our rates to be favorable.Thank you once again for your kind words. We look forward to welcoming you back to Holiday Inn Express and Suites Fort Saskatchewan in the future!Warm regards,

10/10 Excellent

Shawna

Stayed 1 night in Apr 2024

10/10 Excellent

IZABELA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Daniel on 9 Apr 2024
Dear Izabela, Thank you for taking the time to share your feedback, and for rating your experience. We're thrilled to know that you had a positive stay with us.Your satisfaction means the world to us, and we're delighted that we could provide you with a comfortable and enjoyable experience. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Warmest regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine for a short stay
Stayed 2 nights in Mar 2024
Response from Daniel on 1 Apr 2024
Dear David, Thank you for your recent stay with us and for taking the time to share your feedback.We're glad to hear that your stay with us was overall enjoyable, albeit for a short duration. Your satisfaction is important to us, and we appreciate your acknowledgment of the positive aspects of your experience.If your travels bring you back to our area in the future, we would love the opportunity to welcome you back for another stay, perhaps one where you can fully experience all that our hotel has to offer.Thank you once again for choosing to stay with us. We look forward to serving you again soon.Best regards,

10/10 Excellent

Barbara-Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for business. When I went to my room I couldn’t get in as there was something wrong with the door. The front desk individual was extremely sweet and helpful and moved me to a new room right away. Great service!
Stayed 1 night in Mar 2024
Response from Daniel T. on 25 Mar 2024
Dear Barbara-Ann,Thank you for taking the time to share your experience with us. We're delighted to hear that despite encountering an issue with your room door, our front desk team was able to swiftly assist you and provide you with a seamless transition to a new room. Providing exceptional service to our guests is our utmost priority, and we're thrilled that you found our team to be sweet and helpful.We appreciate your understanding and patience during this unforeseen circumstance, and we hope that the rest of your stay was enjoyable and productive for your business needs.We look forward to welcoming you back on your next visit to the Holiday Inn Express and Suites Fort Saskatchewan.Warm regards,

10/10 Excellent

Nik

Everything is good
Stayed 1 night in Feb 2024

10/10 Excellent

Harvey

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Not to busy or noisy
Stayed 1 night in Feb 2024

10/10 Excellent

Mandy

Stayed 1 night in Jan 2024

6/10 Okay

Karen

Very disappointed
Caulking around the tub missing and dirty in the corner (not sure if it was mold) didn’t use the shower. Waited until we got home to have one. Pool not available. Very noisy. The room doors really slam and echo. Very disappointed in the breakfast. Was really good our last time.
Stayed 1 night in Jan 2024

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024

8/10 Good

Kayla

Stayed 1 night in Jan 2024

10/10 Excellent

Krystel P.

Stayed 2 nights in Jan 2024
Response from Tony Alba on 18 Jan 2024
Good day,Thank you for taking your valuable time to tell us about your experienced at the Holiday Inn Express Fort Saskatchewan. Please know that your feedback helps us on How we can achieve excellence in customer service.Again, Thank you and looking forward for your next visit.Sincerely,Staff and Management

10/10 Excellent

Krystel P.

Stayed 4 nights in Dec 2023
Response from Tony Alba on 18 Jan 2024
Good day,Thank you for taking your valuable time to tell us about your experienced at the Holiday Inn Express Fort Saskatchewan. Please know that your feedback helps us on How we can achieve excellence in customer service.Again, Thank you and looking forward for your next visit.Sincerely,Staff and Management

10/10 Excellent

Dane

Stayed 2 nights in Dec 2023
Response from Tony Alba on 29 Dec 2023
Thank you for taking your valuable time to tell us about your recent stays. Please know that your feedback is extremely valuable and we take pride of it.Again, Thank you for choosing the Holiday Inn Express Fort Saskatchewan and looking forward for your next visit.Sincerely,Staff and Management

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed hey for my son's team tournament. Its cheap and cheerful but that's about it. Many broken or non-working items in the room including phone, shower curtain rod, hair dryer, heating unit and bathroom fan. 1 small bar of soap provided in the room. The liquid body-soap dispenser in the shower was empty The room key-cards are absurdly sensitive to being near a key fob or cell phone. Had to replace the room key-cards several times. They really need the modern, more resilient swipe cards. I'm really not a princess. The place would be ok if they did some maintenance.
Stayed 2 nights in Dec 2023
Response from Tony Alba on 4 Jan 2024
Good Day,Thank you for taking the time to tell us about your recent stays at the Holiday Inn Express Fort Saskatchewan.Pls know that your feedback gives us opportunity to make things right.Again, Thank you and looking forward for the next visit.Sincerely,Staff and Management

10/10 Excellent

Cory, Chestermere

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tony Alba on 29 Dec 2023
Good Day,Thank you for taking your valuable time to tell us about your recent stays. Please know that your feedback is extremely valuable, and we take pride of it.Again, Thank you for choosing the Holiday Inn Express Fort Saskatchewan and looking forward for your next visit.Sincerely,Staff and Management

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, amenities
Pros - great price, location, and breakfast. Bed was very comfortable. Cons - accessible room was very far from front desk. Bathroom was very cold so shower was unpleasant, it had no fan, and no spare toilet paper. When we called the front desk to ask for more, they told us to pick it up at the desk, which as prev noted was a long walk. If mobility is not an issue, this hotel is great. If it is, keep driving.
Stayed 1 night in Nov 2023
Response from Tony Alba on 21 Nov 2023
Good Day,Thank you for choosing the Holiday Inn Express & Suites Fort Saskatchewan and taking the time to provide feedback about your recent stays.I am sorry that w e have not met your expectations during this stay. Pls do assure that we will correct this negative experienced as this is priority I need to discuss with my Team.Thank you again.Sincerely,Staff and Management

6/10 Okay

Keith

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Weekend shopping in Edmonton
Disappointed during this stay. Showed up and our room wasn’t cleaned, no conditioner in our room, swimming pool had no towels, to breakfast out of some items. Staff was good at fixing all the concerns. Attention to detail slipped greatly from the last time we stayed here.
Stayed 2 nights in Nov 2023
Response from Tony Alba on 21 Nov 2023
Good Day,Thank you for choosing the Holiday Inn Express & Suites Fort Saskatchewan and taking the time to provide feedback about your recent stays.I am sorry that w e have not met your expectations during this stay. Pls do assure that we will correct this negative experienced as this are priorities that need to be discuss with the team.Thank you again for choosing the Holiday Inn Express Fort Saskatchewan.Sincerely,Staff and Management

8/10 Good

Leslie

Stayed 1 night in Sep 2023
Response from Tony Alba on 21 Nov 2023
Good Day,Thank you for choosing the Holiday Inn Express & Suites Fort Saskatchewan and taking the time to provide feedback about your recent stays.Please know that your feedback is extremely valuable to us.Again, Thank you and looking forward for your next visit at the Holiday Inn Express & Suites Fort Saskatchewan..Sincerely,Staff and Management

10/10 Excellent

Beth

Stayed 1 night in Nov 2023
Response from Tony Alba on 21 Nov 2023
Good Day,Thank you for choosing the Holiday Inn Express & Suites Fort Saskatchewan and taking the time to provide feedback about your recent stays.Please know that your feedback is extremely valuable to us.Again, Thank you and looking forward for your next visit with us.Sincerely,Staff and Management

4/10 Poor

Ray

Stayed 1 night in Oct 2023

6/10 Okay

Faiz

Stayed 1 night in Oct 2023
Response from Tony Alba on 4 Jan 2024
Thank you for taking the time to tell us about your recent stays at the Holiday Inn Express Fort Saskatchewan.Pls know that your feedback gives us opportunity to make things right.Again, thank you and looking forward for the next visit.Sincerely,Staff and Management

2/10 Terrible

Michael

Disliked: Staff & service
Lady at the front was very rude including no late checkout in the morning
Stayed 1 night in Oct 2023

10/10 Excellent

florentina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome. Angelina is very nice and very friendly and accommodating. Food for breakfast was perfect for my grandchildren. They love and Angelina too. She is very good and love children, which is awesome and perfect customer service excellence.
Stayed 1 night in Oct 2023
Response from Tony Alba on 21 Nov 2023
Good Day,Thank you for choosing the Holiday Inn Express & Suites Fort Saskatchewan and taking the time to provide feedback about your recent stays.Please know that your feedback is extremely valuable to us.Again, Thank you and looking forward for your next visit with us.Sincerely,Staff and Management

8/10 Good

Rakitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
1. More coffee pods are needed, there were 2 decafs and 1 regular. 2. Water bottles should be placed 3. There was no Wi-Fi on the second day (statutory holiday) 4. Consider about the entrance, since it is a straight yellow line in front and cannot turn in to the parking lot Rest of the stay ware great
Stayed 1 night in Oct 2023
Response from Tony Alba on 13 Oct 2023
Good Day,Thank you for taking the time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan. Your feedback is very valuable to us and we took pride of it.Again Thank you for choosing the Holiday Inn Express Fort Saskatchewan.Sincerely,Staff and Management

10/10 Excellent

Donald iain

Stayed 1 night in Oct 2023
Response from Tony Alba on 21 Nov 2023
Good Day,Thank you for choosing the Holiday Inn Express & Suites Fort Saskatchewan and taking the time to provide feedback about your recent stays.Please know that your feedback is extremely valuable to us.Again, Thank you and looking forward for your next visit with us.Sincerely,Staff and Management

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tony Alba on 13 Oct 2023
Good Day,Thank you for taking the time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan. Your feedback is very valuable to us and we took pride of it.Again Thank you for choosing the Holiday Inn Express Fort Saskatchewan.Sincerely,Staff and Management

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the staff here; they are always so friendly and helpful. We did have some difficulty with getting our room because the door wouldn't open (faulty hardware), but the front desk helped us and gave us a different room right away. My only real complaint is that the bed was very hard and not at all comfortable. It was disappointing as we've stayed here before and i don't remember ever being uncomfortable.
Stayed 1 night in Oct 2023
Response from Tony Alba on 13 Oct 2023
Good Day,Thank you for taking the time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan. Your feedback is very valuable to us and we took pride of it.Again Thank you for choosing the Holiday Inn Express Fort Saskatchewan. Looking forward for your next stays.Sincerely,Staff and Management

2/10 Terrible

Vincent

Stayed 1 night in Sep 2023

10/10 Excellent

Evgeni

Stayed 1 night in Sep 2023
Response from Tony Alba on 13 Oct 2023
Good Day,Good Day,Thank you for taking the time to tell us about your recent positive experienced at the Holiday Inn Express & Suites Fort Saskatchewan. Your feedback is extremely valuable to us, and we took pride of it.Again, thank you for choosing the Holiday Inn Express Fort Saskatchewan and looking forward for your next visit.Sincerely,Staff and Management

10/10 Excellent

Vanessa

Stayed 2 nights in Sep 2023
Response from Tony Alba on 13 Oct 2023
Good Day,Thank you for taking the time to tell us about your recent positive experienced at the Holiday Inn Express & Suites Fort Saskatchewan. Your feedback is very valuable to us, and we took pride of it.Again Thank you for choosing the Holiday Inn Express Fort Saskatchewan and looking forward for your next staysSincerely,Staff and Management

10/10 Excellent

Ingrid

Stayed 1 night in Aug 2023
Response from Tony Alba on 30 Aug 2023
Good day,Thank you for taking your time to tell us about your recent positive experienced at the Holiday Inn Express & Suites Fort Saskatchewan.Your feedback is extremely valuable to us and we take pride of it.Again Thank you and we look forward for your next visit with us.Sincerely,Staff and Management

10/10 Excellent

PHET

Stayed 1 night in Aug 2023
Response from Tony Alba on 22 Aug 2023
Good Day,Thank you for taking your valuable time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan.Please know that your feedback is valuable to us and we take pride of it.Looking forward for your next visit.Sincerely,Staff and Management

10/10 Excellent

Sayed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk manager that night was very professional and friendly.
Stayed 1 night in Aug 2023
Response from Tony Alba on 22 Aug 2023
Good Day,Thank you for taking your valuable time to tell us about your recent Positive experienced at the Holiday Inn Express & Suites Fort Saskatchewan.Please know that your feedback is valuable to us and we take pride of it.We will share your comments with our team, who I am certain will be encouraged by your remarks.Thank you again and looking forward for your next visit.Sincerely,Staff and Management

10/10 Excellent

Keith

Stayed 2 nights in Aug 2023
Response from Tony Alba on 22 Aug 2023
Good Day,Thank you for taking your valuable time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan.Please know that your feedback is valuable to us and we take pride of it.Here at the Holiday Inn Express & Suites Fort Saskatchewan, we continuously strive to exceed your expectations.Thank you again and looking forward for your next visit.Sincerely,Staff and Management

10/10 Excellent

Amy

Stayed 1 night in Aug 2023
Response from Tony Alba on 22 Aug 2023
Good Day,Thank you for taking your valuable time to tell us about your recent experienced at the Holiday Inn Express & Suites Fort Saskatchewan.Please know that your positive feedback is valuable to us and we take pride of it.We will share your comment's with our team, who I am certain will be encouraged by your remarks.Thank you again and looking forward for your next visit.Sincerely,Staff and Management

8/10 Good

marijo

Stayed 1 night in Aug 2023
Response from Tony Alba on 13 Sept 2023
Good Day,Thank you for taking your time to tell us about your experienced at the Holiday Inn Express Fort Saskatchewan. Please know that your feedback is valuable to us.Again, thank you and looking forward for your next visit.Sincerely,Staff and Management