In-room safe, desk, free cots/infant beds, rollaway beds

Reviews of Red Roof Inn Edgewood

2 out of 5
Red Roof Inn Edgewood
2116 Emmorton Park Road, I-95 & MD #24 Exit 77A, Edgewood, MD

Reviews

7.2

Good

Rating 10 - Excellent. 203 out of 769 reviews" "
Rating 8 - Good. 268 out of 769 reviews" "
Rating 6 - Okay. 144 out of 769 reviews" "
Rating 4 - Poor. 83 out of 769 reviews" "
Rating 2 - Terrible. 71 out of 769 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

David, Silver Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent improvement in a new paved and striped parking lot and no litter or trash!! This was not inexpensive but it was necessary and is greatly appreciated -
Stayed 1 night in May 2024
Response from Linton RediResponse Specialist on 14 May 2024
Dear David,Thank you for telling us about your recent visit at RED ROOF INN EDGEWOOD. I was delighted to read that you were fond of our recent improvements. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Excellent

David, Silver Spring

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Trash overflowing in outside containers, outdoor carpeting torn and worn, burnt holes in bedspreads in room 231 - hvac broken in room 231 - potholes all around parking lot areas
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on 23 Apr 2024
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN EDGEWOOD. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are happy to know that you made us your choice of stay. However, regarding your comment of the outdoor carpet, burnt holes on bedspreads and all the other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

David, Silver Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this motel
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on 18 Apr 2024
Dear David, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EDGEWOOD. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Ryneasha

Can’t check in
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on 8 Apr 2024
Hi Ryneasha,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Edgewood. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please accept our apologies for all the inconvenience. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

Roseanne

Business traveller
Staff was very friendly and accommodating
Stayed 4 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on 26 Mar 2024
Hey Roseanne,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the RED ROOF INN MERIDEN. I'm happy that the friendly accommodation our staff extended met your expectations. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Terri-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. We forgot a tablet in the room and they called right away to let us know. Wonderful hotel.
Response from Gabrielle RediResponse Specialist on 11 Jan 2024
Thank you for taking a moment to leave a review, Terri-Ann. The staff and I at the Red Roof Inn Edgewood appreciate your 5/5 score following your stay. I am thrilled that our very friendly staff ensured that you had a wonderful stay, and you were able to retrieve the tablet you left in the room. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Terri-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. We forgot a tablet in the room and they called right away to let us know. Wonderful hotel.
Response from Gabrielle RediResponse Specialist on 11 Jan 2024
Thank you for taking a moment to leave a review, Terri-Ann. The staff and I at the Red Roof Inn Edgewood appreciate your 5/5 score following your stay. I am thrilled that our very friendly staff ensured that you had a wonderful stay, and you were able to retrieve the tablet you left in the room. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Tyisha

Liked: Staff & service
Response from Sharma RediResponse Specialist on 7 Feb 2024
Hello Tyisha, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN EDGEWOOD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

natalia

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on 22 Nov 2023
Hello Natalia, Thank you for taking a moment to complete our survey. At the Red Roof Inn Edgewood we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Danni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, pet friendly. Easy assess on and off the highway, friendly front desk.
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 19 Nov 2023
Thank you for taking the time to write about experience at the RED ROOF INN EDGEWOOD. Danni, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks regarding you were pleased with our easy check-in and accessibility on and off the highway, our pet-friendly policy, and our friendly front desk staff resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Danni, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 9 Nov 2023
Thank you for taking a moment to leave a review, Jordan. The staff and I at the Red Roof Inn Edgewood appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and neat
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 7 Nov 2023
Thank you for taking a moment to leave a review, Keith. The staff and I at the Red Roof Inn Edgewood appreciate your 5/5 score following your stay. I am thrilled that our clean and neat hotel pleased you. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on 29 Oct 2023
Thank you for taking a moment to leave a review, Emmanuel. The staff and I at the Red Roof Inn Edgewood appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

James, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin, clean rooms.
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on 23 Oct 2023
Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn Edgewood appreciate your 5/5 score following your stay. I am thrilled that our clean rooms and easy check-in pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, GabrielleRed Roof ManagementRediResponse Specialist

8/10 Good

Catherine

Stayed 6 nights in Oct 2023
Response from Toni-Ann RediResponse Specialist on 5 Nov 2023
Hello Catherine,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelkent rapport qualité prix
L'extérieur laisse a desirer mais l'intérieur est impeccable.Tres propre,lits confortables .Tout près de la 95.Bref un excellent rapport qualité prix, j'y retournerais sans hésitation.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on 16 Oct 2023
Hello Kenneth,Thank you for your kind comments. I am so delighted that you were pleased with our exterior and interior also found our accommodations clean and comfortable. Red Roof's aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Your feedback is critical as Red Roof strives to continuously deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Edgewood. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Siretta

Stayed 3 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on 29 Oct 2023
Thank you for taking a moment to leave a review, Siretta. The staff and I at the Red Roof Inn Edgewood appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Marcus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all not a bad visit
Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on 3 Oct 2023
Dear Marcus,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EDGEWOOD. We sincerely appreciate your comments and are happy to hear you had a great experience regarding all in all your visit was ok resulting in a 4/5 score.Thank you again for your review. Red Roof hope to continue to provide great experiences for you. Sincerely,SharmaRed Roof Management RediResponse Specialist

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from OnielRediresponse Specialist on 1 Oct 2023
Hi John,Thank you for taking the time to write a review of your stay at the Red Roof Inn Edgewood. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

Bennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on 28 Sept 2023
Hello Bennie, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN EDGEWOOD. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. It was good to learn you were pleased with our clean rooms. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee RedRoof ManagementRediResponse Specialist

10/10 Excellent

Rosalind

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on 25 Sept 2023
Thank you for sharing your perfect rating with us, Rosalind. Our staff at the Red Roof Inn Edgewood was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Oshane RediResponse Specialist on 10 Aug 2023
Hello Ron, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EDGEWOOD and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Mary

Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on 25 Jul 2023
Hi Mary,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Edgewood. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, great for a brief stay.
Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on 25 Jul 2023
Hello Allison,Thank you for taking the time to write a review of your stay at the Red Roof Inn Edgewood. I'm really glad to read that you found our hotel to be clean and staff friendly. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very nice for the price. Rooms were remodeled and clean. The outside needs a little work, but overall I would recommend this motel for sure.
Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on 25 Jul 2023
Hi William,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Edgewood. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our hotel's prices and rooms decor. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,OnielRediresponse Specialist

6/10 Okay

Tim

Travelled with family
Disliked: Property conditions & facilities
Room was good and clean. Property was dirty with all kinds of trash in the parking lot, cigarette butt's and old food. Seems there are some long term residents living there that make noise until late at night. Someone knocked on my door twice after midnight looking for someone living there.
Stayed 2 nights in Jul 2023
Response from Recordo Rediresponse Specialist on 12 Jul 2023
Hello Tim,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EDGEWOOD. I'm happy you were pleased with the cleanliness of our rooms, however, the property rounds seems to be the opposite, based on the indicated encounter. It's truly disheartening to hear that your experience didn't meet your expectations due to the noise and disturbance from other guest. Please accept our sincerest apologies.We do value your business and would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Markee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on 9 Jul 2023
Hello Markee,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Edgewood appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist

10/10 Excellent

Terrence

Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Stayed 1 night in Jun 2023
Response from Gabrielle RediResponse Specialist on 2 Jul 2023
Thank you for taking a moment to leave a review, Steven. Myself and the staff at the Red Roof Inn Edgewood appreciate your 5/5 score following your stay. We aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,GabrielleRediResponse Specialist

10/10 Excellent

Mary

Stayed 1 night in Jun 2023
Response from Toni-Ann RediResponse Specialist on 12 Jun 2023
Thank you for taking a moment to complete our survey, Mary. Myself and the staff appreciate this perfect score following your stay. We aim to deliver a positive experience for all our guests and we’re happy that was achieved for you. We would love for you to consider adding comments to your survey in the future, to let us know what we’re doing well and where we can improve.Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice at a Good Price
If you just need a place to stay for the night this was a good choice. It was clean and check in was efficient. The price was very reasonable.
Stayed 1 night in Jun 2023
Response from Chevanese RediResponse Specialist on 6 Jun 2023
Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Edgewood. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of our hotel nd that your check-in process was efficient. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely, Chevanese RediResponse Specialist

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Adraine Red Roof Management on 21 May 2023
Hello Anita, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Edgewood and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Sashauna Red Roof Management on 17 May 2023
Hello Ronald,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Edgewood and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

francis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well I did have a problem while I was there water started pouring down from the roof onto the bed I was sleeping on they switched my room and the refrigerator was broke so they had to switch me again and this really made a bad time for me and my fiancee but other then that my stay was ok
Stayed 2 nights in May 2023
Response from Toni-Ann RediResponse Specialist on 13 May 2023
Hello Francis,Thank you for leaving a review of your stay with us. We are disappointed that your stay was less than satisfactory due to the issues you described regarding a leaking roof, broken refrigerator and having to change rooms. This is not the experience our guests usually have with us and for that we apologize. We appreciate you bringing this to our attention however, as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Edgewood. We hope you have a good day. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Adraine Red Roof Management on 8 May 2023
Hello Paul, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Edgewood and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Adraine RediResponse Specialist on 3 May 2023
Hello Jerome,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Edgewood and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

10/10 Excellent

Mary

Stayed 1 night in Apr 2023
Response from Adraine RediResponse Specialist on 1 May 2023
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Edgewood and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

10/10 Excellent

Tiauna

Stayed 1 night in Apr 2023
Response from Oshane RediResponse Specialist on 30 Apr 2023
Hello Tiauna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EDGEWOOD and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Titus

Stayed 1 night in Apr 2023
Response from Oshane RediResponse Specialist on 30 Apr 2023
Hello Titus,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EDGEWOOD and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I left my glasses they were so kind they mailed them to me. Check in was friendly and easy
Stayed 1 night in Apr 2023
Response from Oshane RediResponse Specialist on 30 Apr 2023
Dear Don,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EDGEWOOD. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the friendly and helpful staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visitThank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 Excellent

Mary

Stayed 1 night in Apr 2023
Response from Oshane RediResponse Specialist on 15 Apr 2023
Hello Mary,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN EDGEWOOD appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane RediResponse Specialist Red Roof Inn - RedRoof

10/10 Excellent

Matt

Stayed 1 night in Apr 2023
Response from Adraine RediResponse Specialist on 1 May 2023
Hello Matt, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Edgewood and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

8/10 Good

Sarena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Amazing hospitality
Stayed 1 night in Apr 2023
Response from Xao RediResponse Specialist on 6 Apr 2023
Thanks for sharing your feedback with us, Sarena. The staff at the Red Roof Inn Edgewood were pleased to see that our amazing hospitality earned your 8/10 score. Our goal is to provide a great stay for all our guests and we're proud to have achieved that with your visit. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,XaoRediResponse Specialist

10/10 Excellent

Mary

Stayed 1 night in Apr 2023
Response from Xao RediResponse Specialist on 6 Apr 2023
Thank you for sharing your feedback with us, Mary. The staff at the Red Roof Inn Edgewood was pleased to see that we earned your 10/10 score. It is our aim to provide positive experiences, so we were pleased to see this reflected in your score. However, we would love to also read your comments.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRediResponse Specialist

10/10 Excellent

Mary

Stayed 1 night in Mar 2023
Response from Xao RediResponse Specialist on 3 Apr 2023
Thank you for sharing your perfect rating with us, Mary. Our staff at the Red Roof Inn Edgewood were especially delighted to know that we earned this following your stay. We aim to deliver a positive experience for all out guests and we re happy you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively, XaoRediResponse Specialist

10/10 Excellent

Melissa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff. Nice room, set up well. Comfortable.
Stayed 1 night in Mar 2023
Response from Toni-Ann RediResponse Specialist on 11 Mar 2023
It is so rewarding to read that you had a great stay with us, Melissa. Thank you for your comments. We’re happy to see that you loved the friendliness of our staff and the décor/comfortability of your room. Our team will always try to ensure that we keep delighting you with our facilities and services.Thank you for choosing Red Roof Inn Edgewood, Melissa. We hope to see you again soon. Sincerely, Toni-Ann RediResponse Specialist

10/10 Excellent

Ameka

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Gabrielle RediResponse Specialist on 7 Nov 2023
Thank you for taking a moment to leave a review, Ameka. The staff and I at the Red Roof Inn Edgewood appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Jasmine

Stayed 1 night in Feb 2023

4/10 Poor

Kim

Stayed 1 night in Feb 2023
Response from Gabrielle RediResponse Specialist on 25 Feb 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Edgewood, Kim. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In order to understand what prompted your 4/10 score, please consider adding comments to your review in the future, to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

Aaliyah

Disliked: Staff & service
Stayed 1 night in Dec 2022
Response from Gabrielle RediResponse Specialist on 16 Oct 2023
Dear Aaliyah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Edgewood. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In order to understand what prompted your 1/5 score, please consider adding comments to your review in the future, to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, GabrielleRed Roof ManagementRediResponse Specialist