Exterior

Reviews of Holiday Inn Express Edgewood-Aberdeen-Bel Air, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 228 out of 388 reviews" "
Rating 8 - Good. 116 out of 388 reviews" "
Rating 6 - Okay. 22 out of 388 reviews" "
Rating 4 - Poor. 11 out of 388 reviews" "
Rating 2 - Terrible. 11 out of 388 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
The room is very clean!!
Stayed 1 night in May 2024

10/10 Excellent

Sarai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good rest on a very comfortable!
Stayed 1 night in May 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Suzanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water for showers was lukewarm almost cold. Bed was comfortable. Staff helpful
Stayed 1 night in May 2024

10/10 Excellent

Henry, Niantic

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marc was an exceptional receptionist and took great care of me. Thank w!
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and the most comfortable bed. Highly recommend you stay at this hotel on your travels.
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia, Alexandria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, and the facility is in great shape.
Stayed 3 nights in Apr 2024

10/10 Excellent

Brianne, Pasco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly made the stay very welcoming
Stayed 3 nights in Apr 2024

6/10 Okay

Peg F

Liked: Cleanliness
Disliked: Staff & service
They had a hard time finding my reservation
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the cleanliness and breakfast
Stayed 1 night in Apr 2024

8/10 Good

SURIYAN

Stayed 1 night in Mar 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service
Desk Clerks ( Asha and Marc) were wonderful
Stayed 1 night in Mar 2024

4/10 Poor

Clayton

Disliked: Property conditions & facilities
Shady area and our heat doesn’t work. Place is run down.
Stayed 1 night in Mar 2024

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the hotel and room was clean.
Stayed 2 nights in Mar 2024

8/10 Good

Yao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express - Edgewood on 23 Jan 2024
Hi Yao,Thank for you staying with us! We hoped we met your needs while you stayed with us. Please visit us again and reach out to us for your future stays!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Express - Edgewood on 23 Jan 2024
Hi Stephanie, Thank for your the perfect 10! We strive to do our best and we appreciate your rating! Please visit us again and reach out to us for your future stays!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express - Edgewood on 23 Jan 2024
Hi Stephen!Thank you for a perfect rating! We are glad to see our guests enjoy our stay and we hope to see you again!

2/10 Terrible

Rodney

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Merry inconvenient hotel Christmas
This was the worst stay yet at Holiday Inn. Room heater was not working correctly. TV remote not working. Very few tissues in box. I had a 2 night stay. Had to change rooms 2nd day because of cold room. I slept in coat to stay warm. Had to get another TV remote. Refrig froz my soda. I stay at this hotel due to they have direct TV. I stay in this area once a month for family matters. There has always been some little inconvenient here at Holiday Inn but this stay was HORRIBLE . For what I pay for this room I would expect nicer service. I tried Hotels.com as Holiday Inn site gives no discounts. I see this site. Hotels.com does not offer any discounts either. No AARP, NO Senior. NO AAA. With nothing to offer why should I support your site.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express - Edgewood on 23 Jan 2024
Hi Rodney,First and foremost, we apologize for the problems you've occurred during your stay. Our staff and management team were aware of your problems and took the liberty to immediately address the concerns you raised for your room. To prevent further similar issues, we have trained our staff to ensure all amenities are fully stocked and prepared for the next guest. We are also communicating with DirectTv regarding the functionality of their remote controls as well as ensuring the heat from our units are working properly and blowing enough heat into the room. The refrigerator is also being replaced to prevent further freezing of any food and drinks. We also are committing to another round of inspections before we let our guests into their rooms so they get the best stay possible. Our staff is dedicated to make sure problems like these are mitigated and take full responsibility to ensure our guests have the best stay. We hope you give us another try in the future!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Express - Edgewood on 23 Jan 2024
Hi Bruce,Thank you for staying with us! We hope you enjoyed your stay and we fulfilled your lodging needs. Please see us soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for the area
Nice clean modern hotel close to food and shopping
Stayed 3 nights in Nov 2023

10/10 Excellent

Nancy, San Antonio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely stay at Holidayinn expresses, but this one was a 5 star. From the time we arrived and breakfast. The great customer service was appreciated traveling with 2 boys for the first time. Thanks guys at front desk for your kindness.
Stayed 2 nights in Oct 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay
Room was clean and comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and pleasant stay! Great staff. Will definitely stay there again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Staff & service, property conditions & facilities
Amazing staff. Carl was the best!
Stayed 1 night in Oct 2023

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing unique, just a nice place.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Bad odor
Room was extremely funky, learnt a long time ago to travel with room deodorizer. Staff was amazing.
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. We stayed for a night. The check in was easy. The room was clean. The bed was comfortable. The staff were all very nice and helpful. The guy that checked us in, I think his name was Carl, was awesome! We need more of him in the world.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 3 nights in Oct 2023

6/10 Okay

Placida

Stayed 2 nights in Sep 2023

8/10 Good

Kathy

Travelled with family
Liked: Staff & service, amenities
Room needed some renovation. Carpet needs to be replaced in the hotel. Bed was very comfortable and clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin was friendly and quick. Room was quiet and clean. Bed was comfortable- just what I needed for a good night of sleep before a busy day.
Stayed 1 night in Sep 2023

10/10 Excellent

Alton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was very simple and swift. Relaxing
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Clean rooms
Stayed 1 night in Sep 2023

8/10 Good

SHANNON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service, good breakfast, fast check in. The staff was friendly, from the front desk lady to the cleaning crew. Breakfast was basic but good and the pool was great. No towels at the pool but the front desk was quick to provide.
Stayed 1 night in Sep 2023

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel was clean, staff was friendly. Morning breakfast had nice hot options. Only issue was our rooms AC was producing excess moisture so that was strange
Stayed 1 night in Aug 2023

10/10 Excellent

Raylene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, clean and comfortable. I liked the dispensers for soap,mlotion, shampoo, conditioner and shower gel.
Stayed 1 night in Aug 2023

10/10 Excellent

Ryan, Erie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were nice.
Stayed 2 nights in Jul 2023

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The properity was super convient to 95 north and south.we stayed here as it was a 15 minute drive to the lirodendron where our daughter was getting married.
Stayed 4 nights in Jul 2023

10/10 Excellent

Thane Macyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Dominic

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jul 2023

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Rachel

Stayed 2 nights in Jul 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
This is the nicest Holiday Inn Express I've stayed in recently. The rooms are nicely laid out, the cable TV works, and the air conditioning is responsive.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jeannette

Stayed 1 night in Jun 2023