Lobby sitting area

Reviews of Hilltop Motel

2 out of 5
Hilltop Motel
1709 Edgewood Road, Edgewood, MD

Reviews

4.8
Rating 10 - Excellent. 100 out of 713 reviews" "
Rating 8 - Good. 70 out of 713 reviews" "
Rating 6 - Okay. 98 out of 713 reviews" "
Rating 4 - Poor. 125 out of 713 reviews" "
Rating 2 - Terrible. 320 out of 713 reviews" "

4.8/10

Cleanliness

5.8/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
What was unique is there is a Mexican restaurant in the same parking lot that has a bar
Stayed 1 night in Apr 2024

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty hotel but the cheapest if you don’t mind smelling drugs being smoked from another room or John’s looking for prostitutes then this the place otherwise def go somewhere else
Stayed 6 nights in Apr 2024

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had roaches there was a drunk guest staying and he was allowed to do whatever he wanted including harass the other guests and when I asked for assistance I was told to leave it’s cheap I wouldn’t recommend nobody staying here unless they have no other choice
Stayed 2 nights in Apr 2024

4/10 Poor

Mayra

Stayed 1 night in Apr 2024

6/10 Okay

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lacretia L

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in every room.
Stayed 7 nights in Feb 2024

2/10 Terrible

Alison

Travelled with family and small children, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Jesus I can’t even start, I’ve never had a problem with motel 6/ usually clean enough for a shower and place to crash. We booked TWO rooms- both stank and neither shower worked at all. Floor was ripped and torn. I could not wait to leave
Response from Manager on 30 Dec 2023
Hello Alison, Thank you for choosing Motel 6 for your recent stay. We apologize for any inconveniences you experienced with the rooms and the shower. We appreciate your feedback and will address these issues with our team for immediate improvement. Your satisfaction is important to us and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Megan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 30 Nov 2023
Hello Megan, We're sorry to learn that your experience fell short of expectations. Please reach out to us directly so we can further address any feedback you may have.

2/10 Terrible

PAT

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
DON'T STAY HERE NOT RECCOMENDED
All we can say is ROACH INFESTED-NO AMENITY'S marginal house cleaning. Would NOT accept coupon or reduced stay (Hotel coupons Nov.-Jan 2023/24) Hotel's .com . booked @$56. Charged 64.95 + tax paid $145.50 for 2 night stay. Had to ASK for a chair for the room table, NO wash cloth's, No waste can in bathroom NO phone, killed 9 cockroach's day of check in. Housekeeping sprayed around room, killed additional 6 morning of departure spraying did nothing to reduce infestation. Put clothing inside plastic bags or back into vehicle to prevent carrying any back home. ZERO owners or managers on duty or available. Denied partial refund or reduction - attendant not authorized to reduce charges. WOULD NEVER recommend this place. Only positive thing it was pet friendly but no pet run/play area
Stayed 2 nights in Nov 2023
Response from Manager on 11 Nov 2023
Hello PAT,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced during your time with us. We take matters of cleanliness and pest control very seriously and will address these concerns with our staff to ensure they adhere to our standards. We regret any miscommunication about the coupon and reduced stay, and we encourage you to contact our management directly for further assistance. Thank you for highlighting the pet-friendly aspect, although we apologize for the lack of a dedicated pet run/play area. We hope you will reconsider and give us another chance in the future.

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were really clean.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Billy,Thank you for recognizing the cleanliness of our hotel rooms. We take great pride in ensuring that our accommodations meet the highest standards of hygiene and cleanliness. We appreciate your positive feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Oct 2023
Response from Manager on 3 Nov 2023
Hello robert, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We take guest satisfaction seriously and we appreciate you bringing these concerns to our attention. We strive to continually improve our services and address any issues that arise. If you have any further feedback or would like to discuss your experience further, please reach out to our management team.

2/10 Terrible

Kieran

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I showed up and the room was a complete mess. The mattress flipped upside down, dirt and bugs everywhere, and smelled awful. I immediately left and spent the night elsewhere.
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct 2023
Hello Kieran ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Mildred

Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Hello Mildred, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Abdulganiyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Abdulganiyu,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

April, Rochester

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While my sister and I stayed for only a couple of nights, it was horrible in the sense that there cockroaches in the room and they came out after being there for 5 minutes. While we were outside, you looked at the grass and it looked like it was alive. The roaches were in a major excess. We saw several rats and had overheard another customer complaining she had to chase 2 rats from her room. Also, the room looked nothing like the pictures. I believe them to be from another location. I will never stay at another Motel 6 again in my life.
Stayed 3 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello April,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Joshua

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in went easy enough. Once we got past the offfice is where things got rough. There are broken appliances and furniture littering the walkways. When the key to my room didn't work, the night clerk let us in. Then informed us not to all leave the room all at once, so we didn't get locked out. Because the battery in the lock was dead. Once in the room light fixtures and TV were broken(tv still functioned but internal components could be seen from the front). Also realized that there were no towels in the room, went front desk and asked for 3, because there are 3 people in my room, the clerk said she could only give me 2. After disappearing behind a wall she came back 10 seconds later and said she had no towels, only house keeping had them and I would have to wait 45 mins for them to open.
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Joshua, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Bobbie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy behind the counter was rude. I reserved 2 rooms to be side by side. They were on completely different sides of the hotel. Only 1 towel and wash cloth in each room. Asked for more and was handed toilet paper. One room was had a dog in it prior to our stay because it chewed items in the room up. Ned, dresser. Light didn't work right in the bathroom. Had to hold it on to work at first. We booked at a hotel with a pool and the pool there was closed up for awhile. You could tell that the rooms were used to live in. There was food and drinks left in the fridge in my room. There was multiple places that gauze and tape where maybe someone had blood drawn laying in the yard in front of my room. No smoke detectors in the rooms. If I would not have had my door locked from the inside house keeping would have walked right in. Check out was 11 and she was trying to get in my room at 8:15. There is sp much more that I could hit on. If i wouldn't have already paid for our rooms we would have found another place to stay I would never recommend this hotel to anyone. They are very miss leading as to what the hotel it.
Response from Manager on 26 Aug 2023
Hello Bobbie, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked out about an hour n half after checking in. The toilet wobbled, dirty used soap in the tub, the tv didnt work, sockets either didnt work or sparked. Then we started seeing roaches so we NOPED rite out n went somewhere else. Would give negative stars if that were an option!!
Stayed 1 night in Aug 2023
Response from Manager on 17 Aug 2023
Hello Kelly, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Jean Claude

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I have never seen as many roches as what I saw the few days I stayed in that motel. It was horrible. They were everywhere, on the bed, in the bathroom… If only those roches can share the bill with me😩😏☹️
Stayed 3 nights in Jul 2023
Response from Manager on 13 Aug 2023
Hello Jean Claude,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excellent

Sean

Travelled with pets
Liked: Cleanliness
Friendly and professional staff
Stayed 2 nights in Jul 2023
Response from Manager on 9 Aug 2023
Hi Sean,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

2/10 Terrible

Eugenio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst motel ever
It’s in a very dangerous area full of cockroaches the roof was leaking it was raining. The bathroom was all wet because of the leak on the roof. Terrible. Terrible. Terrible
Stayed 1 night in Jul 2023
Response from Manager on 31 Jul 2023
Hello Eugenio, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist was rude , yelled and refused to help. Room was smelly, wifi did not work , and there were large loud groups out front as well a lot of trash and people’s clothes, suitcases, children’s toys etc
Stayed 1 night in Jul 2023
Response from Manager on 25 Jul 2023
Hello Joshua, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 25 Jul 2023
Hello Melissa, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was large and had a comfortable king size bed, microwave and refrigerator. Also, it was non smoking and did not smell of smoke!! Our TV did not work so they offered us another room. We checked it out and the TV did not work and the beds were not as good so we stayed with our original room. The Mexican restaurant was very close and good. Then the bugs came out. There were lots of bugs but we did not get any bites! We did not sleep much because of the bugs but managed. Will not go there again.
Stayed 1 night in Jul 2023
Response from Manager on 23 Jul 2023
Hello Patricia,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

2/10 Terrible

Waldo

Stayed 1 night in Jul 2023
Response from Manager on 8 Aug 2023
Hello Waldo,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Vicmary

Travelled with family, Travelled with pets
I reserve a King bed and we recibed a 2 double beds. My husband and I slept separetly.
Stayed 1 night in Jul 2023
Response from Manager on 11 Jul 2023
Hello Vicmary,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our bed. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

2/10 Terrible

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Hotel
The Old Man Was Very Rude And What I Paid For Is What I Didn't Receive And When I Was Acomadated The Room Was Dirty And It Had More Than 10 Roaches That I Killed And Dead Roaches On The Floor And Killed 2 Spiders That I Didn't Even Recognize This Place Needs To Be Shut Down Asap
Stayed 1 night in Jul 2023
Response from Manager on 9 Jul 2023
Hello Stacy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

joseph

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 4 Jul 2023
Hello joseph, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

kyle

Liked: Cleanliness, staff & service, property conditions & facilities
very friendly staff and clean room.
Stayed 1 night in Jun 2023
Response from Manager on 30 Jun 2023
Hello kyle,Thank you for taking the time to share. We appreciate your feedback regarding our staff and also our room. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Jaya, Nottingham

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My reserved room was not cleaned. Housekeeping was gone for the day. There were no other kings beds avail, so I got a room with 2 twins and NO FRIDGE OR MICROWAVE
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Jaya, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

2/10 Terrible

Alan

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid Motel 6 Edgewood MD at all costs
Bad location. Appeared to be residential tenants there which is never a good sign. There’s a restaurant/night club about 30 feet from the hotel and the music blares all night until 2:30am when the crowd spilled out of the establishment bringing loud commotion and they left food, empty drunk containers, and garbage all over the motel parking lot. I’m thankful my car didn’t get broken into and got out alive the next morning. I told the desk guy about it and he nodded and just gave me a look like yeah, that’s every Saturday here.
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Alan, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Anita

Travelled with family
Disliked: Property conditions & facilities
The stay was ok had problems with the wifi pool was not open
Stayed 3 nights in Jun 2023
Response from Manager on 6 Jun 2023
Hello Anita, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excellent

richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good for overnight stay, Very convenient from I-95.
Stayed 1 night in May 2023
Response from Manager on 3 Jun 2023
Hi Richard,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Had a leak in shower from up stair looked like the place was pieced together will never stay there again
Stayed 2 nights in May 2023
Response from Manager on 2 Jun 2023
Hello Joseph, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities
Guy at the counter was very rude.. drunk people tried to get in my daughters room. Roaches and sheets were dirty
Stayed 1 night in May 2023
Response from Manager on 2 Jun 2023
Hello Donald, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

gregg

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in May 2023
Response from Manager on 20 May 2023
Hello gregg,Thank you for your valuable opinion regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terrible

Vasilachi

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Never will be back to this place
Stayed 1 night in May 2023
Response from Manager on 15 May 2023
Hello Vasilachi,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 Poor

KEN

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on 9 May 2023
Hello KEN, Hello KEN, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Ramon, Cary

No upkeep at all. And needs major renovation.
Stayed 1 night in May 2023
Response from Manager on 6 May 2023
Hello Ramon,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our renovation. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 4 May 2023
Dear Guest, It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terrible

Eugene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach motel
I had a roach crawling on me one was on the Mirror in the bathroom And another was at the foot of my bed. I want to 5 different rooms one didn't have no remote for the TV no cable No quilts on the bed No quilts on the bed And when you turn the fan on in the bathroom sounds like somebody's coming through the ceiling and And they have outdated furniture The non smoking rooms smell like smoke Stay away from that mouse roach infested hotel it's really bad over there and you can't sleep they got a club right there that's loud music all throughout the night into the daytime
Stayed 1 night in Mar 2023
Response from Manager on 21 Mar 2023
Hello Eugene, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches and no refund
We checked in at 4pm and laid down for a nap. My husband woke to find a roach crawling on him. We then notice 4 crawling on the walls. After watching them crawl around we decided that there was no way we would be able to rest. As we were packing up we counted 23 roaches all over the room. How many more would have come out after dark? We checked out at 5:30, contacted Hotels.com but they we not able to get us a refund.
Stayed 1 night in Feb 2023
Response from Manager on 14 Feb 2023
Hello Dawn, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on 7 Jan 2023
Hello Ted,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Tyesha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
There were roaches kept having to kill them there were one rag I asked for another one they told me they had none and to go wash it at the laundry room which was not free tried to get back in room my card was disconnected went to the lobby the reconnect I asked what happened and asked will it happen again the clerk said I don’t know and oh well and advised me that if I didn’t like it there were 4 more hotels around that I could go to it seems like people live here because everyone was territorial kids was knocking on doors it was just unprofessional dirty and a mess
Stayed 2 nights in Dec 2022
Response from Manager on 14 Dec 2022
Hello Tyesha, Thank you for alerting us to a potential pest problem. We are investigating and treating to ensure this is an isolated incident. Any issue related to pest alerts is quickly addressed through professional treatment. I am sorry for your experience, and we appreciate your feedback. We hope to earn your business again and provide you with a superior experience.

2/10 Terrible

Joshua

Stayed 2 nights in Nov 2022
Response from Manager on 27 Feb 2023
Hello Joshua, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Melvin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on 23 Nov 2022
Hello Melvin,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Frances

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump
The wall didn't even connect to the floor. There was a 1 inch space between the 2. No fridge,no shampoo,only 1 towel,no wash clothes,pubic hairs stuck on the blanket,free wifi didnt work,hair in the shower. They clearly don't care.Ive been to county jails that were fancier than this dump. Never will I stay here again I'd rather sleep iny car. A complete waste of money
Stayed 1 night in Nov 2022
Response from Manager on 21 Nov 2022
Hello Frances, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was horrible and cleanliness of the place was disgusting. My tv didn't even work in the room.
Stayed 1 night in Oct 2022
Response from Nancy Y. on 1 Nov 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Godson

Disliked: Cleanliness, staff & service
Front desk service is not good
Stayed 1 night in Oct 2022
Response from Manager on 31 Oct 2022
Hello Godson,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our service and front desk. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 Terrible

George

Disliked: Cleanliness, amenities, property conditions & facilities
Heavy roach infestation
Stayed 1 night in Oct 2022
Response from Manager on 27 Oct 2022
Hello George, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.