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"The Inn was very clean, which made the stay a bit more enjoyable. However, the designated & fenced pet relief area had no grass at all - completely dirt and rock. And, their advertised "heated pool" actually was not in service at all (it was drained for the winter). While it was March, we called ahead of time to ask about the pool b/c the day was really hot (90s), and the staff told us it was going to be open until 10pm. When we got there, the staff was a bit rude and demeaning towards us when we asked about the pool and said it wasn't open at all. The pool was the only reason we chose this spot, so it really put a damper on our stay."

"Good hotel and very close to Carlsbad Caverns NP. The property is older and a bit outdated, but it suited our needs well."

"The in"

"Room was clean, staff was friendly , the only problem we had was the guest staying in the room above us and making all kinds of noises, didn’t really get any sleep "

"Food and gas nearby. Area to walk the dog. Ear plugs help with traffic"

"A little old fashioned but it was clean and everything went well. Beware older properties had no elevators but only made one trip up to 3rd floor. "

"Nice rooms, good location on the Plaza. Good selection of restaurants within walking distance. Hotel is about 1 mile from the train station. There is a walking tour for historic structures around the plaza which you can find online."

"Satusfied"

"After seeing the map, I was looking forward to this stay since it appeared the hotel was isolated from Ruidoso Downs, but I still wasn't sure if it was far enough from the highway. Luckily, my instincts were right, and this was a great escape in Ruidoso! Since I was looking for something cost effective, cabins were out, but I don't think we missed much with this hotel! The rooms were HUGE, everything was in good shape, and views (especially with us facing the mountain) were beautiful! The facility had a good layout, with a very nice courtyard. Since there were multiple buildings - and even a separate facility for breakfast - this felt more like a resort than a standard hotel. The staff was kind and efficient, and everything looked clean and in good shape. The breakfast exceeded my expectations, with plenty of options to choose from. We didn't use the pool or hot tub, but the area looked nice and well kept. And overall, the property felt safe and was a nice alternative to much higher priced options in town. If we stay in the Ruidoso area in the future, this will definitely be at the top of my list of options."