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"A Hyatt package came up and I decided to book it but as a longtime Accor loyalist, I didn’t expect much. I was blown away! The room was perfect, quiet, the amenities were great, and the location was fantastic. I walked everywhere or took the train. The best part, though, was the staff. They were warm, polite, and genuinely kind. Everything I needed was met with a “no problem.” I felt heard, seen, and truly valued. Carl and Ahmoud were amazing and went out of their way to make my stay incredible. Not once was I met with annoyance or anything negative — just smiles and kindness from every staff member I encountered. They honestly made me want to be a better person — that’s how exceptional the service was. I will absolutely be back!"

"All excellent"

"Convenient."

"We had a very comfortable stay. Staff were lovely."

"always a great stay"

"The location was excellent. The staff was very helpful. The room was clean."

"Beautifully clean room wuth all the amenities I needed including Balmsin products Rather sad that towels replaced each day despite me hanging them up Plenty of eating options within hotel and a short walk to Trams buses and Wynyard metro so easy to and from airport Excellent value "

"Was great and easy, location is great, big room, and comfortable bed "

"The staff was smiling and super friendly from the time I arrived and daily. The room was immaculate, clean with amazing views of surfers paradise beach and around. It is close walking distance to trans,shipping,beach and attractions Highly recommend the lan bathhouse next door for spa treatment "