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Reviews of Comfort Inn & Suites East Hartford - Hartford

2.5 out of 5
Comfort Inn & Suites East Hartford - Hartford
333 Roberts Street, East Hartford, CT

Reviews

7.6

Good

Rating 10 - Excellent. 284 out of 873 reviews" "
Rating 8 - Good. 277 out of 873 reviews" "
Rating 6 - Okay. 157 out of 873 reviews" "
Rating 4 - Poor. 82 out of 873 reviews" "
Rating 2 - Terrible. 73 out of 873 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aubreye

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very polite staff
Stayed 1 night in Apr 2024

6/10 Okay

Davina

The hotel was conveniently located near our family and provided good accommodation, but it's evident that some improvements are needed.
Stayed 3 nights in Apr 2024

6/10 Okay

Prescott

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Diba

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Staff was professional and friendly. The price was good. I have stayed here long term before and would stay here again. The only thing that bothered me about our room was the smell. The room smelled like stinky feet. I sprayed the entire carpet with Lysol and that made the air in the room nuetralize and smell more normal. Perhaps they need to shampoo the rugs or change the rugs and padding.
Stayed 1 night in Apr 2024
Response from Comfort Inn East Hartford on 24 Apr 2024
Thank you for leaving a review about your stay at our property!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

2/10 Terrible

Shamielle, East Hartford

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Make sure you get a room that is vacant.
Stayed 1 night in Apr 2024
Response from Comfort Inn East Hartford on 24 Apr 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

Daniel

Business traveller
Liked: Amenities
Not all the rooms have a microwave
Stayed 3 nights in Apr 2024
Response from Comfort Inn East Hartford on 24 Apr 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

2/10 Terrible

matthew

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Advertises as pet friendly and arrived and wasn’t.
Stayed 1 night in Apr 2024
Response from Comfort Inn East Hartford on 18 Apr 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

6/10 Okay

Devereaux

Disliked: Cleanliness, property conditions & facilities
Refrigerator was broken AL2 MY FOOD WENT BAD
Stayed 3 nights in Mar 2024
Response from Comfort Inn East Hartford on 15 Apr 2024
Thank you for staying with us and for taking the time to leave us a review. We are deeply disappointed to hear that your stay fell below expectations. This is not at all typical of our property. We do hope you'll reconsider staying with us again in the future, giving us another chance to offer superior service.

10/10 Excellent

Chioma

Travelled with partner
Liked: Cleanliness, staff & service
The bed is so terrible. We Woke up with so much body aches and pain.
Stayed 1 night in Apr 2024
Response from Comfort Inn East Hartford on 9 Apr 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

June

Liked: Cleanliness, staff & service, amenities
I like that the property was close to my family that I was visiting. Breakfast was good. My room walls needed some paint refreshes or proper wipe down especially the bathroom door.
Stayed 4 nights in Mar 2024
Response from Comfort Inn East Hartford on 30 Mar 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
I love the staff here.They make it well worth your hard-earned dollar. Unfortunately, there was a domestic disturbance down the hall, then this morning I woke up to pot aroma outside my door. Breakfast is free, and housekeeping, foodservice are so kind. Eggs yesterday were good, but the prepackaged omelettes are not. I came here with a raging flu and Ramon, the front desk clerk treated me like his own mother. I had called in advance to explain I was too ill to go back to New Haven. When the heat was hard to work he came up and got it going. So nice. The next day, my shower was not issuing cold water.He came up and realized the nozzle had been affixed backwards (hot equals cold). The room itself is top notch. So comfy. Love the tv, view, bed. Manager is also nice and gave a small discount on an additional night, which I needed due to ongoing illness. Virginia, my housekeeper, is a sweetheart and I enjoyed speaking some Spanish with her. Adios!
Stayed 2 nights in Mar 2024
Response from Comfort Inn East Hartford on 27 Mar 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Rose

Travelled with group
Nothing
Stayed 1 night in Mar 2024
Response from Comfort Inn East Hartford on 25 Mar 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

Shaun, Rome

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was phenomenal. Proximity to realty great family restaurants.
Stayed 1 night in Mar 2024
Response from Comfort Inn East Hartford on 18 Mar 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 1 night in Mar 2024
Response from Comfort Inn East Hartford on 18 Mar 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Inn East Hartford on 18 Mar 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was horrible
Stayed 1 night in Feb 2024
Response from Comfort Inn East Hartford on 11 Mar 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

Karthikeyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Comfort Inn East Hartford on 5 Mar 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

6/10 Okay

ting

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean. I wish they will put bottles of water in the refrigerator. Noisy after midnight. People bang on their door too loud. Elevator was dirty with plastic cups when I checked in.
Stayed 1 night in Mar 2024
Response from Comfort Inn East Hartford on 5 Mar 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

6/10 Okay

Sarah

Just stayed for the night
Stayed 1 night in Feb 2024
Response from Comfort Inn East Hartford on 29 Feb 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

4/10 Poor

Kathleen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The fridge froze all the food we put in it. The water in the tub/shower was freezing and didn't warm up, even after 10 minutes.
Stayed 1 night in Feb 2024
Response from Comfort Inn East Hartford on 29 Feb 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

4/10 Poor

Kathleen, South Hadley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is old. Walls are very thin. Noisy people in the hallway at 3:00 in the morning. Food was bland. Someone smoking pot in the elevator when we got in it. Would not recommend. One thing was great - the bed. Very comfortable.
Stayed 1 night in Feb 2024
Response from Comfort Inn East Hartford on 29 Feb 2024
Thank you for staying with us and for taking the time to leave us a review. We are deeply disappointed to hear that your stay fell below expectations. This is not at all typical of our property. We do hope you'll reconsider staying with us again in the future, giving us another chance to offer superior service.

10/10 Excellent

Jason

Stayed 1 night in Feb 2024
Response from Comfort Inn East Hartford on 25 Mar 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

Marc

Good-quality, clean room. Professional staff. Overall great stay!
Stayed 1 night in Feb 2024
Response from Comfort Inn East Hartford on 19 Feb 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience all around!
Stayed 1 night in Feb 2024
Response from Comfort Inn East Hartford on 5 Feb 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

Erica, New Britain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel right off the highway.
Stayed 1 night in Jan 2024
Response from Comfort Inn East Hartford on 5 Feb 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

Krishnarajanagara

Business traveller
Staff was nice. Clean room. Overall good.
Stayed 1 night in Jan 2024
Response from Comfort Inn East Hartford on 25 Jan 2024
Thank you so much for staying with us and for leaving such a kind review, we certainly appreciate your business. We are delighted to hear that the staff was welcoming and friendly. And even happier that you found our hotel to be clean and well taken care of, as this is our main goal. We hope to see you again soon. Take care.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idk
Stayed 1 night in Jan 2024
Response from Comfort Inn East Hartford on 25 Jan 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4/10 Poor

Jose

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hallway and room smell smoke , people smoking in other room, and filter to our room
Stayed 1 night in Jan 2024
Response from Comfort Inn East Hartford on 12 Jan 2024
Thank you for staying with us and for taking the time to leave us a review. We are deeply disappointed to hear that your stay fell below expectations. This is not at all typical of our property. We do hope you'll reconsider staying with us again in the future, giving us another chance to offer superior service.

10/10 Excellent

Lorenzo

Stayed 1 night in Dec 2023
Response from Comfort Inn East Hartford on 8 Jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

Edward

Stayed 4 nights in Dec 2023
Response from Comfort Inn East Hartford on 8 Jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine. Nothing fancy. Just decent pricing and a clean room . Quiet. Breakfast was Ok. Eggs not very good, think its a powder mix, but they have decent variety of cereals and breads for toast. But for the price, clean rooms and location it's a good place to stay.
Stayed 1 night in Dec 2023
Response from Comfort Inn East Hartford on 4 Jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!!!!!!!!
Awful is the way to sum up our stay, we came into town for a last min trip due to a death in thr family and the tiolet was running the bathroom tiles were wet. The tv remote was missing, the bed spreads and comforter were all dirty. The fridge didnt work. We asked for a new room. We finally felt comfortable then the sheets were dirty again my husband went downstairs to ask for a new one and the person behind the desk gave him brand new ones and those were worse than the ones in the room, at this poiny i think they should throw everything away and start fresh. Would never recommend this place.especially if you have little ones. I feel its unsanitary for them.
Stayed 2 nights in Dec 2023
Response from Comfort Inn East Hartford on 2 Jan 2024
Thank you for staying with us and for taking the time to leave us a review. We are deeply disappointed to hear that your stay fell below expectations. This is not at all typical of our property. We do hope you'll reconsider staying with us again in the future, giving us another chance to offer superior service.

10/10 Excellent

Sacha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Comfort Inn East Hartford on 26 Dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

ANIBAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Dec 2023
Response from Comfort Inn East Hartford on 26 Dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Edward

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Comfort Inn East Hartford on 26 Dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 Terrible

Jameel, Hartford

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No curtains
Stayed 1 night in Dec 2023
Response from Comfort Inn East Hartford on 26 Dec 2023
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

Jennifer

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Comfort Inn East Hartford on 20 Dec 2023
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Cleanliness, staff & service
Gross all around
Stayed 2 nights in Dec 2023
Response from Comfort Inn East Hartford on 20 Dec 2023
Thank you for staying with us and for taking the time to leave us a review. We are deeply disappointed to hear that your stay fell below expectations. This is not at all typical of our property. We do hope you'll reconsider staying with us again in the future, giving us another chance to offer superior service.

8/10 Good

Monica

Stayed 1 night in Dec 2023
Response from Comfort Inn East Hartford on 8 Jan 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Comfort Inn East Hartford on 18 Dec 2023
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

Michael

Liked: Cleanliness
Okay
Response from Comfort Inn East Hartford on 5 Feb 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

4/10 Poor

Joshua

Stayed 4 nights in Dec 2023
Response from Comfort Inn East Hartford on 16 Dec 2023
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Comfort Inn East Hartford on 16 Dec 2023
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

Andres

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Comfort Inn East Hartford on 5 Feb 2024
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service
Accessibility is good highway noise is a little loud
Stayed 2 nights in Dec 2023
Response from Comfort Inn East Hartford on 14 Dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Jezenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service Was Very Good Also The Hotel Was Very Clean
Stayed 1 night in Dec 2023
Response from Comfort Inn East Hartford on 14 Dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

janice

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Comfort Inn East Hartford on 11 Dec 2023
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.

8/10 Good

Andres

Liked: Cleanliness, staff & service
Rooms in 4 fl are new and lobely. Rooms on 2nd. Floor are old and dirty. I will not use those if there is a next time.
Response from Comfort Inn East Hartford on 14 Feb 2024
Thank you for leaving a review about your stay at our property!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was hair in the bathroom and in between the sheets and towels. Something brown in the corners of the room and fitted sheet kept coming off.
Stayed 2 nights in Dec 2023
Response from Comfort Inn East Hartford on 11 Dec 2023
Thank you for staying with us and for taking the time to leave us a review. We are deeply disappointed to hear that your stay fell below expectations. This is not at all typical of our property. We do hope you'll reconsider staying with us again in the future, giving us another chance to offer superior service.

10/10 Excellent

Jasmine

Stayed 2 nights in Nov 2023
Response from Comfort Inn East Hartford on 11 Dec 2023
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback.