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"The room was modern and clean. The staff were lovely and very helpful with all our odd requests. The unit had everything we needed and more. The location was great because it was so close to Whakatane city center and close to the road going to Ohope when we wanted to go to the beach. "

"This is my second time staying in the Emerald. Large space as always！Friendly staff as always! One thing to mention, I have left my SM Pad in the room! The friendly staff called me and told me how to arrange a return bag to collect the Pad! The hotel kept my pad safe for a few days until I completed my trip to arrange for the return bag to collect it! Much appreciated! "

"The room was designed well and just a two minute walk to the beach. "

"We had to change rooms due to a very loud vibrating bathroom fan and the very intense cleaning material smell. So we called reception and their super sweet and helpful staff member came out atn10pm to find us another room. Which was super nice, quiet and no smells! We like to thank you guys again for being so extra helpful and attentive. Mattresses were excellent, rooms spotless! "

"Everything "

"Everything we needed to enjoy our stay "

"Comfortable stay"

"Very good"

"Excellent facilities. Comfortable rooms and beds "