Shangri-La Hotels and Resorts East China hotels

"I only stayed for two nights, but my experience at **Pan Pacific Suzhou** was fantastic. The hotel is beautiful, impeccably clean, and offers a luxurious yet comfortable atmosphere. What truly stood out was the **exceptional customer service**. When I accidentally left my necklace behind, the staff went above and beyond to ensure its safe return—sending it to my next hotel in Shanghai **the very next day**! Their honesty, efficiency, and kindness reflect the hotel’s commitment to guest satisfaction. Highly recommend this hotel for its **prime location, pristine rooms, and thoughtful service**. I’ll definitely stay here again on my next visit to Suzhou! "

"Very nice room in the Valley Wing. The buffet breakfast is included daily (covering two persons per room). The restaurant at lobby level offers amazing choices with a high cooking and serving food stations, serving Chinese breakfast, pastry, Korean and Japanese food (for breakfast). The staff members are all polite and professional. For the daily all inclusive room rate of about RMB 2000 per night, it is a good deal."

"Good. Very good location."

"Excellent location, steps away from West Lake and the famous Wulin night market. There are numerous restaurant options and the hotel staff were very professional "

"Beautiful rooms, helpful support from staff, excellent breakfast. "

"Mike 张 is excellent!"

"It’s a great experience to stay there."

"Splendid Hotel, super nice staff"

"Magnificent views. Excellent breakfast."