Shangri-La Hotels and Resorts East China hotels

"Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff. "

"Room is very clean and friendly & helpful staffs"

"Location is great. Staff are polite and nice."

"Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly. "

"Great customer oriented service!"

"Good breakfast"

"hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing "

"Smooth check-in, diligent room cleaning service, helpful staff in getting taxi and providing instructions. However the restaurant Xianggong was a little bit disappointing but that is not the hotel's problem. Oh, great location to access the MixC Mall across the street!"

"Very nice "