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The Concierge

4.0 star property
Upscale Durban guesthouse in Windermere with free parking

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for The Concierge

Premium bedding, in-room safe, desk, soundproofing
View from room
Terrace/patio
Bathroom shower
Premium bedding, in-room safe, desk, soundproofing
Reviews
8.2

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Check out the area

Map
37-43 St Marys Avenue, Durban, KwaZulu-Natal, 4001
  • Popular LocationDurban Beach3 min drive
  • Popular LocationMoses Mabhida Stadium3 min drive
  • Popular LocationDurban International Convention Centre4 min drive
  • AirportDurban (DUR-King Shaka Intl.)22 min drive
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Room options

View all photos for Deluxe Twin Room, Patio, Garden Area

Terrace/patio

Deluxe Twin Room, Patio, Garden Area

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
TV
Premium bedding
Ceiling fan
Rainfall showerhead
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed, Patio, Garden Area

Premium bedding, in-room safe, desk, soundproofing

Deluxe Double Room, 1 King Bed, Patio, Garden Area

Highlights

Patio
Soundproofed
Air conditioning
TV
Premium bedding
Ceiling fan
Rainfall showerhead
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Bathtub, Courtyard Area

Terrace/patio

Deluxe Double Room, Bathtub, Courtyard Area

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
TV
Premium bedding
Ceiling fan
Deep-soaking bath
Separate bath and shower
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Durban

The Concierge is located in Windermere, a neighbourhood in Durban, and is in the suburbs and near the beach. UShaka Marine World is a popular attraction and the area's natural beauty can be seen at Durban Beach and Umhlanga Rocks Beach. Looking to enjoy an event or a game while in town? See what's happening at Greyville Race Course or Kings Park Stadium. With scuba diving and surfing/body boarding nearby, you'll find plenty of adventures in the water.
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What's nearby

  • Florida Road - 1 min walk
  • Suncoast Casino and Entertainment World - 3 min drive
  • Durban Beach - 3 min drive
  • Moses Mabhida Stadium - 3 min drive
  • Durban International Convention Centre - 4 min drive

Getting around

  • Durban (DUR-King Shaka Intl.) - 23 min drive

Restaurants

  • Joop's Place - 9 min walk
  • Joop’s Wine Bar - 8 min walk
  • Injoy Vegetarian Cafe - 7 min walk
  • Skyybar Nite Club - 11 min walk
  • City Roast - 3 min walk

About this property

The Concierge

Upscale boutique guest house located in Windermere
2 coffee shops/cafes, a garden and dry cleaning/laundry services are just a few of the amenities provided at The Concierge. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
Other perks include:
  • Free self-parking
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and multilingual staff
  • 1 meeting room, free newspapers and laundry services
Room features
All guest rooms at The Concierge boast thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Showers and free toiletries
  • 32-inch TVs with cable channels
  • Furnished balconies or patios, electric kettles and ceiling fans

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: ZAR 120 to 150 for adults and ZAR 100 to 100 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Hosted evening meal available daily for a fee of ZAR 250; reservation required
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (1,076 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 8 buildings
  • Built in 2010
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer on request
  • Shower
  • Towels

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator on request

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately ZAR 120 to 150 for adults and from ZAR 100 to 100 for children
  • Hosted evening meal: ZAR 250

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and window guards

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Concierge Durban
Concierge Hotel Durban
The Concierge Boutique Bungalows Hotel Durban
Concierge House Durban
Concierge Guesthouse Durban
The Concierge Durban
The Concierge Guesthouse
The Concierge Guesthouse Durban

Frequently asked questions

Is The Concierge pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Concierge?

Self-parking is free at this property.

What time is check-in at The Concierge?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Concierge?

Checkout is at 11 AM.

Does The Concierge provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Concierge located?

Located in Windermere, this boutique guesthouse is steps away from St. Mary's and Florida Road. Royal Durban Golf Club and African Art Centre are also within 10 minutes.

The Concierge Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 49 out of 100 reviews" "
Rating 8 - Good. 33 out of 100 reviews" "
Rating 6 - Okay. 8 out of 100 reviews" "
Rating 4 - Poor. 3 out of 100 reviews" "
Rating 2 - Terrible. 7 out of 100 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kgosi

Stayed 2 nights in May 2023

2/10 Terrible

Gp

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay has been excellent. I just wish they would make wifi and getting fixed quicker because I spent my whole stay without the wifi getting fixed. The staff are however super friendly, kind and extremely helpful
Stayed 2 nights in Dec 2021

10/10 Excellent

Mahlatse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

LMJ

Drunk guests ruin stay
It wasn't the greatest evening. We were woken at 3am by drunk guests fighting in the room next door to us. Not sure why the security guard on site didn't call security sooner because the ruckus continued for almost 90 minutes but he seemed powerless to intervene. I left numerous messages with the owner of the establishment who eventually called me at around 7am by which time I had already decided to leave the accommodation because we had been intimated by these drunk guests. We were supposed to stay another night but didn't want to chance it. I was traveling with women who didn't feel safe staying there longer after being verbally abused by the drunk guests who came in the early hours of the morning. The owner promised us a refund we will see what happens. Very very disappointed.
Stayed 1 night in Nov 2021

8/10 Good

Jaye-Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Tsietsi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Expedia

Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Click-bait Photo's
The property and amenities has been visibly neglected. Not at all what I expected.
Stayed 2 nights in Sep 2021

2/10 Terrible

JL

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021