2/10 Teruk
Robert
7 Sep 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Arrived after a 29 hour flight from USA
In checking in they did not find my booking which i had done online and later told that their system had nit updated,this booking was done a month prior and should have updated.Got my room after this delay and
Pushed a heavy trolley to 3 rd floor where I discovered the room was not made and the former occupants still had things there and they were late to check out.How could the room be declared clean in the system
Took more than 20 minutes to be moved to another room
Found the room already open and the manager forgot to give me room keys
Went down again to collect keys
Came back twice and keys were not working
At night there was extremely loud music and partying till 4 am right across the hotel
Never had a minute of sleep
Why can't the hotel work with local authorities to limit the time that people can play music at the beach
This was my worst experience at a hotel and was planning to bro g a group of friends from USA and I will not subject them to this standard
Robert
Menginap 2 malam pada Sep 2025