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Reviews of Imperial Hotel

4 out of 5
Imperial Hotel
Park Street, Dundalk, Co Louth, Dundalk, County Louth

Reviews

8.6

Excellent

Rating 10 - Excellent. 78 out of 136 reviews" "
Rating 8 - Good. 35 out of 136 reviews" "
Rating 6 - Okay. 10 out of 136 reviews" "
Rating 4 - Poor. 9 out of 136 reviews" "
Rating 2 - Terrible. 4 out of 136 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming and helpful
Stayed 1 night in Apr 2024
Response from Hotel Management on 4 Apr 2024
Hello Michele, thank you for taking the time to leave us a review. We are delighted you enjoyed your stay with us and we appreciate your kind words. We hope to see you again soon. Many thanks, Team Imperial.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on 27 Jan 2024
Hello Ivan, thank you for taking the time to leave us a review. We are delighted you enjoyed your stay with us and we hope to see you again soon in the future. Many thanks, Team Imperial.

8/10 Good

juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on 27 Jan 2024
Hello Juliet, thank you for taking the time to leave us a review. We are delighted you enjoyed your stay with us and we hope to see you again soon in the future. Many thanks, Team Imperial.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Jan 2024
Hello, thank you for taking the time to leave us a review. We are delighted you enjoyed your stay with us and we hope to see you again soon in the future. Many thanks, Team Imperial.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Jan 2024
Hello Mark, thank you for taking the time to leave us a review. We are delighted you enjoyed your stay with us and we hope to see you again soon in the future. Many thanks, Team Imperial.

8/10 Good

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on 27 Jan 2024
Hello Ross, thank you for taking the time to leave us a review. We are delighted you enjoyed your stay with us and we hope to see you again soon in the future. Many thanks, Team Imperial.

4/10 Poor

Mark

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
not a quiet hotel when club is on
There is a club right next to the hotel and it had a student night on. You could hear everything until the club was over and afterwards you could hear the crowds clearly on the street. There didnt seem to be any sound proofing. Also the room was cold. I double checked if a window was open but it wasnt.
Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Jan 2024
Hello Mark, thank you for taking the time to leave us a review. We appreciate all of your feedback & we will take it all onboard to further improve. We are sorry to hear your stay with us was not satisfactory, this is not the standard we hold ourselves to. We hope you give us another chance in the future. Many thanks, Team Imperial.

10/10 Excellent

John William Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Great location, friendly staff and comfortable stay
Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Jan 2024
Hello John, thank you for taking the time to leave us a review. We appreciate your kind feedback & we are delighted you enjoyed your stay with us. We hope to see you again soon. Many thanks, Team Imperial.

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Imperial is a nice place however needs a few improvements to be classed as 4 star. They had 2 events happening Friday and Saturday night which went on till 1am. Could identify every song in our hotel rooms as sound proofing is very poor - would avoid if have young children. Also breakfast starts at 9am - too late if you have to be somewhere. Also service at breakfast was adequate and while asked for room number, staff wanted us to pay at bar vs adding to our room. Very inconvenient. Overall I would suggest Imperial is more a 3 star hotel than stated 4 star. It needs to improve
Stayed 2 nights in Dec 2023
Response from Hotel Management on 26 Jan 2024
Hello Kevin, thank you for taking the time to leave us a review. We appreciate all of your feedback and we will use it to further improve ourselves. Our breakfast service begins from 8 am on the weekends & from 7 midweek, there must have been some confusion regarding this. We are sorry that you didn't enjoy all aspects of your stay with us and we hope to see you again in the future. Many thanks, Team Imperial.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on 26 Jan 2024
Hello Elizabeth, thank you for taking the time to leave us a review. We appreciate your feedback & we are delighted you enjoyed your time with us. We hope to see you again soon. Many thanks, Team Imperial

10/10 Excellent

Patricia

Liked: Cleanliness, amenities
Right in the town
Stayed 1 night in Nov 2023
Response from Team Imperial on 22 Nov 2023
Dear Patricia,Many thanks for your kind review following your stay with us.We hope to see you again in the future!

4/10 Poor

Colin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing for the price
Stayed 1 night in Nov 2023
Response from Team Imperial on 22 Nov 2023
Dear Colin,We are sorry to hear your recent stay did not meet your standards. We hope in the future you might give us a second chance, to make things right. Best Regards

10/10 Excellent

Frances

Stayed 1 night in Nov 2023
Response from Team Imperial on 19 Nov 2023
Dear Frances,We really appreciate your kind review from your stay with us. We look forward to welcoming you in the future again. Best Wishes

6/10 Okay

Elfrys

Travelled with family
Disliked: Cleanliness
Bedroom could be cleaner, a shower that worked would have been great, reported shower nothing done about it. Very central to the town, bar staff where excellent
Stayed 2 nights in Nov 2023
Response from Team Imperial on 19 Nov 2023
Dear Elfrys,We are sorry to hear about your issues during your stay. Please know we have taken these comments on board and we will be making sure we make things right for the future. If you need anything further, please contact us by email.

4/10 Poor

DANIELLE

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Uncomfortable at the bar
Stayed 1 night in Nov 2023
Response from Team Imperial on 22 Nov 2023
Dear Danielle,We are sorry to hear your recent stay did not meet your expectations. We hope in the future you might reconsider trying to stay with us again, to make things right. Best Regards

8/10 Good

Andrew

Stayed 2 nights in Oct 2023
Response from Team Imperial on 6 Nov 2023
Dear Andrew,We appreciate your kind review after your stay with us. We hope to see you again in the future.

10/10 Excellent

paula

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel will stay again
Stayed 1 night in Nov 2023
Response from Team Imperial on 6 Nov 2023
Dear Paula,We appreciate your kind words from your stay with us. We will pass the message on through our team and we hope to see you again in the future.Many thanks again!

10/10 Excellent

Stephanie

Travelled with family, Travelled with partner
Liked: Amenities
Staff were lovely rooms great bar was great too
Stayed 1 night in Oct 2023
Response from Team Imperial on 6 Nov 2023
Dear Stephanie,Many thanks for your lovely words after your stay with us recently. We appreciate you taking the time and reviewing us online. We look forward to welcoming you in the future. Best Wishes,

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Imperial on 6 Nov 2023
Dear Sean,We appreciate your review of your stay with us. We look forward to welcoming you again!

2/10 Terrible

D

Business traveller
Liked: Room comfort
Disliked: Cleanliness
shocking
Shocking, the toilet was not clean, the shower never worked & there was a dripping all night and I never got any sleep. Reception was not bothered, complained in the morning and they did not car at all. I was promised a call back and it never come
Stayed 1 night in Oct 2023
Response from Team Imperial on 6 Nov 2023
Dear David,We are so sorry to hear about the issues you had during your stay. If you could email us on info@imhotel.ie we would like to get management to contact you back, to make this better. Thank You.

10/10 Excellent

Joseph, Margate City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a quiet village
Stayed 1 night in Oct 2023
Response from Team Imperial on 6 Nov 2023
Dear Joseph, We appreciate your kind words from your stay with us. We really look forward to welcoming you again in the future!Best Wishes,

4/10 Poor

Monsurudeen

Disliked: Cleanliness, amenities, property conditions & facilities
Lift wasn't working. The condition of the room wasn't great. Very close to the road ,noise of vehicles through out the night that disturbed my sleep.
Stayed 1 night in Sep 2023
Response from Team Imperial on 25 Oct 2023
Dear Monsurudeen,We apologise your stay was not what you expected, and we aim to do better in the future if you choose to stay again. Nevertheless, we appreciate your feedback and use this to strengthen our team. Thank you

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Central location to everything
Stayed 1 night in Oct 2023
Response from Team Imperial on 25 Oct 2023
Dear Margaret,Thank you for your kind review from your stay with us. We appreciate it and hope to see you again in the future!

10/10 Excellent

consuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Imperial on 6 Nov 2023
Dear Consuela,We appreciate your review following your stay with us! We look forward to welcoming you again, in the future!

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wee Gem
Only problem for me, beds & pillows a bit hard.
Stayed 1 night in Oct 2023
Response from Team Imperial on 6 Nov 2023
Dear Desiree,We thank you for taking the time to review us following your stay with us recently. We really appreciate your kind words, and look forward to sharing them with our team. We hope to see you again in the future!

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lift was out of service for part of our stay. The area is fun with lots to do, but there is a bit of noise that goes along with that. We had a great stay overall, very clean, staff is friendly
Stayed 2 nights in Sep 2023
Response from Team Imperial on 25 Oct 2023
Dear Erin,We appreciate your feedback from your recent stay with ourselves. We appreciate your understanding on our location, and hope you will come back to visit us in the future. Many thanks

10/10 Excellent

Larisa

Stayed 1 night in Sep 2023
Response from Team Imperial on 6 Nov 2023
Dear Larisa,We appreciate your review following your stay with us, and look forward to welcoming you again in the future!Many thanks and see you again!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand. Very friendly.
Stayed 1 night in Sep 2023
Response from Team Imperial on 25 Oct 2023
Dear Michael,We appreciate your review from your stay with ourselves, and we hope to see you again in the future!Many thanks.

10/10 Excellent

olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay in the Imperial hotel recently, the service was beyond expectations. We had a lovely room on the 5th floor overlooking the town and had very large comfortable bed & water, tea, coffee and fresh towels daily, cleaned daily. The staff in reception are lovely and very helpful. I had just had healed from a surgery and we were looking for a nice break to relax and it was perfect. Definitely recommend and will stay again.
Stayed 6 nights in Aug 2023
Response from Team Imperial on 22 Aug 2023
Dear Olivia,We really appreciate your kind feedback from your recent stay with ourselves. We look forward to sharing your feedback with staff, and also welcoming you back in the future. Best Wishes.

8/10 Good

Flora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Management on 27 Jan 2024
Hello Flora, thank you for taking the time to leave us a review. We are delighted you enjoyed your stay with us and we hope to see you again soon in the future. Many thanks, Team Imperial.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It’s location made it convenient to be close to all that you could need
Stayed 3 nights in Aug 2023

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

paula

Stayed 2 nights in Aug 2023

4/10 Poor

Aisling

Disliked: Property conditions & facilities
Nightclub next door
Bring earplugs, this hotel is right next to a nightclub. Hotel itself is ok. Has been renovated in recent times but a little bit shabby nonetheless. Staff seemed nice. Didn't avail of the breakfast so can't comment on food. Location is in central Dundalk so it is very convenient if you need to be in the town.
Stayed 1 night in Aug 2023
Response from Team Imperial on 8 Aug 2023
Dear Aisling,We appreciate the feedback on your recent stay. We understand the noise on weekends can be over bearing, nonetheless your feedback is always taken on board. We hope to see you again in the future.

10/10 Excellent

Rosemary

Travelled with group
Stayed 2 nights in Jul 2023

10/10 Excellent

Kelsey

Stayed 1 night in Jul 2023
Response from Hotel Management on 27 Jan 2024
Hello Kelsey, thank you for taking the time to leave us a review. We are delighted you enjoyed your stay with us and we hope to see you again soon in the future. Many thanks, Team Imperial.

10/10 Excellent

James

Stayed 3 nights in Jul 2023
Response from Hotel Management on 27 Jan 2024
Hello James, thank you for taking the time to leave us a review. We are delighted you enjoyed your stay with us and we hope to see you again soon in the future. Many thanks, Team Imperial.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Christina

Stayed 1 night in Jul 2023

8/10 Good

Martin

Stayed 1 night in Jun 2023

10/10 Excellent

Enjoy

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, central location, great staff, Rosie in particular on front desk was brilliant, very helpful
Stayed 1 night in May 2023

2/10 Terrible

Gary

Liked: Cleanliness
Disliked: Staff & service
Overpriced
Overpriced for what is actually a run of the mill 3 star hotel
Stayed 1 night in May 2023

10/10 Excellent

Marie

Stayed 1 night in May 2023

10/10 Excellent

Kenneth, Motherwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Great staff and very modern clean environment
Stayed 1 night in Apr 2023

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was clean and comfortable. All staff were friendly and helpful. No faults at all. Would definitely recommend.
Stayed 2 nights in Apr 2023
Response from Team Imperial on 18 Apr 2023
Many thanks Janelle for your lovely review and kind words. We will share these details with our staff. We hope to see you again in the future!

8/10 Good

Paschal

Liked: Cleanliness, staff & service
Staff were very helpful and friendly
Stayed 1 night in Apr 2023

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Lorraine

Stayed 1 night in Apr 2023

10/10 Excellent

Martyn

Stayed 1 night in Mar 2023