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Reviews of Sierra Hotel

2.5 out of 5
Sierra Hotel
EJ Blanco Drive, Barangay Piapi, Dumaguete, Negros Oriental

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 64 reviews" "
Rating 8 - Good. 22 out of 64 reviews" "
Rating 6 - Okay. 7 out of 64 reviews" "
Rating 4 - Poor. 4 out of 64 reviews" "
Rating 2 - Terrible. 7 out of 64 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Stan

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
The desk clerk was rude and falsely claimed I reserved a room with two twin beds. I had to be assertive and made them put us in a room with a queen bed. Also there was no hot water and the toiletries were lacking. The hotel is laid out strangely makking it difficult for someone with a disability to get around.
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard, Huntington Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to catch bus either way to Dauin. Close to airport. Friendly helpful staff in the bar. Good morning breakfast for guests.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night in Dumaguete. The kids loved the pool. Rooms were clean and spacious. Parking is a little difficult and navigating the hotel can be a challenge but overall a great place to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary Grace

Stayed 1 night in Dec 2023

4/10 Poor

DEUKGOO

Disliked: Staff & service, property conditions & facilities, room comfort
,,
Dont have hair dryer Lost my t shirt Dont have seat for breakfast Some food not enough for breakfast Dont have guide for the table
Stayed 2 nights in Sep 2023

4/10 Poor

Gleaton, Rock Springs

Liked: Staff & service
Stayed 15 nights in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

8/10 Good

Rand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Transportation provided by hotel to another nearby hotel was way too expensive in a town without regular taxis...

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool with snacks available.
Stayed 2 nights in Aug 2023

6/10 Okay

KENNY

Disliked: Property conditions & facilities
Older hotel bathroom needs to be regrouted. Rain shower head in bathroom. Bathroom drainage is not great. Coffee maker broken. Outside light always on so no blackout for sleep Pool closes at 7pm. Will never change me back but the free breakfast was great
Stayed 1 night in Aug 2023
Response from Reg on 21 Aug 2023
Dear Kenny,I hope this message finds you well. First and foremost, I would like to extend our sincere apologies for the less than satisfactory experience you had during your recent stay at Sierra Hotel. Your feedback is incredibly important to us, and we are deeply sorry that we fell short of your expectations.We take all guest feedback seriously as it helps us identify areas that require improvement, and we are committed to addressing the issues you've raised in your review. I would like to assure you that your concerns have been shared with our management team, and we are taking immediate steps to rectify the issues you encountered.Cleanliness is of utmost importance to us, and we are reevaluating our housekeeping procedures to ensure that all guest rooms are thoroughly cleaned and maintained to the highest standards.Your feedback is invaluable to us, and it will help us make the necessary changes to improve our services and overall guest experience. I would like to extend a heartfelt invitation for you to return to Sierra Hotel in the future. We are committed to ensuring that your next visit will be nothing short of exceptional.Once again, I apologize for the inconvenience you experienced during your stay. Thank you for bringing these matters to our attention. We are determined to regain your trust and look forward to the opportunity to welcome you back as our valued guest.Warm regards,Sierra Hotel

2/10 Terrible

Mark

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

andrew, haywards heath

Liked: Amenities
Great staff. Main issue was poor internet.
Stayed 3 nights in Aug 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Jul 2023

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for a 3 and one half hotel. Rooms cleaner and roomer than expected. I would probably stay again.
Stayed 5 nights in Jul 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool and gym is very clean and customer service in every area of hotel is outstanding ! The best in dumaguete city
Stayed 5 nights in May 2023

10/10 Excellent

Francisco Jr

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The air condition unit was noisy
Stayed 4 nights in Apr 2023

8/10 Good

jesse

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast was awesome …the guard at the door was great ,one couldn’t ask for a better person ..so if one stays here ,please give her a tip ..big smiles and very friendly and helpful …only down side ,the rooms don’t have wash cloths or face towels ..other than that it’s a good place to stay
Stayed 2 nights in May 2023

10/10 Excellent

Beejay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very excellent customer service. Staff were very accommodating..
Stayed 4 nights in May 2023

4/10 Poor

James

Stayed 1 night in Mar 2023

10/10 Excellent

james

Stayed 2 nights in Mar 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
very pleasant stay the staff was great , shower was hard to control the hot water , but manageable, breakfast was good but lacked sweets like muffins or danish
Stayed 9 nights in Mar 2023

10/10 Excellent

jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent and the entire staff were very friendly and professional. I will stay there again!
Stayed 3 nights in Oct 2022
Response from front desk on 28 Oct 2022
Good morning, Thank you so much for your beautiful reviews to us. We are happy to serve you and we will continue are hospitality to serve are valued costumers.

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 3 nights in Sep 2022
Response from f.o on 10 Oct 2022
Thank you for your good review.

6/10 Okay

Jonathan

Stayed 2 nights in Jul 2022

2/10 Terrible

Grant, San Diego

Travelled with family and small children
Disliked: Staff & service
I have never had such a poor experience at a hotel in my entire life and traveling to over 15 different countries. Avoid this place at all costs it is no mistake why the place is rated so poorly. Management should be fired immediately or this place will probably go out of business in the near future.
Stayed 1 night in Jun 2022
Response from f.o on 10 Oct 2022
We appreciate your review, we will do our best to improve. Thank youand we are sorry for the inconvenience

10/10 Excellent

Shawn

Stayed 4 nights in Jun 2022
Response from liz on 3 Jul 2022
Thank you for your review Shawn. Looking forward to serve you again.

10/10 Excellent

Mikel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from liz on 3 Jul 2022
Thank you for your review Mikel. Looking forward on your next travel to Dumaguete and we would be happy to serve you again.

10/10 Excellent

Shawn

Stayed 1 night in Jun 2022
Response from liz on 3 Jul 2022
Thank you for making Sierra Hotel & Resort your home in Dumaguete. Till your next visit Sir.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Daysleeper
Breakfast service was inattentive, staff parking in garage took to regard for guests, most staff were very good with the previous being the exception.
Stayed 4 nights in May 2022
Response from liz on 12 Jun 2022
Thank you for your feedback. Rest assured we will look into this matter.

8/10 Good

Michael L

Stayed 2 nights in May 2022
Response from liz on 12 Jun 2022
Thanks for giving us 8 in your experience while staying at Sierra Hotel.

8/10 Good

nievita sue

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from liz on 28 May 2022
Thank you.

10/10 Excellent

jocelyn

Stayed 2 nights in Apr 2022
Response from liz on 26 May 2022
Hi Jocelyn, Sierra Hotel Team is happy with your review. We are glad that we make your stay with us within and beyond your expectations. Looking forward on serving you again on your next visit to Dumaguete. Liz

2/10 Terrible

Robert

Travelled with family
Disliked: Property conditions & facilities
Disaster
The hotel was closed despite having listed as availibility on the internet. It was a pain in the ass trying to get my money refunded.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Staff & service
Its nice!
The room is nice. There is a wait staff in the breakfast area that is very helpful and accommodating. The front desk was chaotic. Too many people behind the reception area. I think they are training the staff? But overall it was good. The pool is nice addition to the hotel.
Stayed 1 night in Mar 2020
Response from Soysoy - Marketing Officer on 9 Mar 2020
Hi! Thank you for sharing us your feedback and rate. We are delighted to know that you have enjoyed your stay here at the Sierra Hotel. Yes, we are training additional staffs in our front desk area, we're sorry for the inconvenience. Again, thank you for staying with us. Looking forward in your next stay.

8/10 Good

Alan, Cobourg Ontario Canada

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will book this again in December when back in the Philippines and the airport shuttle was very good
Stayed 1 night in Oct 2019
Response from Erly on 29 Oct 2019
We're glad you were happy with your stay with us! We are hoping to see you back again soon!

10/10 Excellent

Erie, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not so busy area but easily accessible to other firm of transportation. Decent breakfast and very helpful and friendly staff.
Stayed 5 nights in Aug 2019
Response from Front desk on 5 Sept 2019
Hello, Thank you so much of your good reviews to us this is really appreciated we hope to see you again here in the future. God bless,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from management on 2 Sept 2019
Thank you,

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
messed up our reservations. we were forced to check out co they said the next guest is waiting for the room even though we have reserved the rooms for late check out just because they messed up and mixed up our room reservation. not considering that we had pre nuptial preparations for the bride. we were still taking official pictures and videos when we were asked to leave RIGHT AWAY! not to mention we reserved 8 rooms for our bridal party, fashion designer, bridal room, and other guests for the wedding. they were so inconsiderate and wasnt able to solve their problems on their own. i was helping them arrange the rooms coz they were not flexible enough considering that when they messed up our rooms, it wasnt even our fault. it was a miscommunication between their staff and they were not able to get the instructions given by our wedding planner.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and friendly staff. Location was ok but nothing within walking distance, but a few minutes ride by tricycle. Internet was average. Hot water in shower took forever to get hot but eventually did after running for many minutes. I had a 5 day stay and needed to extend my visit 2 more days and when I asked the front desk about a 2 day extension I was told my room was available but the rate quoted for the additional 2 days was the normal published rate, which was higher than the rate per day I had paid for my first 5 days and no break on the rate was offered. So I went to another hotel for my final 2 days.
Stayed 5 nights in Aug 2019
Response from front desk on 14 Aug 2019
Hello, Thank you so much for your good review we really appreciated it. God bless

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room cleaners were really good.
Stayed 3 nights in Aug 2019
Response from Front Desk on 14 Aug 2019
Hello, Thank you so much.... we hope to see you again in the future. God bless

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was extremely clean and hot! Once you left your room with the AC, you are almost sweating just walking down the hallway of the 5th floor. The staff was very friendly. My gf and I could not figure out how to turn off any of the lights - except by pulling the plugs. The hotel location was not as desirable as we hoped - it was okay, but farther from the promenade area which is the most desirable part of town.
Stayed 2 nights in Aug 2019
Response from front desk on 11 Aug 2019
This is really appreciated thank you so much for a good review to us we hope to see you again in the future.

8/10 Good

Lari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from front desk on 15 Jul 2019
thank you, sir

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I had a great stay at the hotel, food was fantastic and the service amazing also. I'm traveling around but will come back and stay for another week.. Thanks
Stayed 5 nights in Jun 2019
Response from Receptionist on 1 Jul 2019
Thank you for staying with us! Have a safe travel, sir! We are excited to see you back again soon, sir.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When I booked this hotel, I was already hesitant because of the reviews. It’s supposed to be a wedding gift to my cousin and she’s the one who insisted about this hotel that’s supposed to be new and nice. The staff was accommodating, but the room was overrated. The bedsheets was wrinkled and presentable impressive. My cousin woke up in the middle of the night with the sound and spark in the ac cord that forced her to turned off the ac. It was really such a bad experience and embarrassing. Don’t be fooled by the pictures posted on the internet. Looks good but it actually looked old and not well kept.
Stayed 2 nights in Jun 2019
Response from front desk on 27 Jun 2019
Good day! We're very sorry to hear this incident ma'am we will address this directly to our management but thank you for your reviews we really appreciate it can help us improved our service Again we're very sorry of what happened. Thank you,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for downtown and beach , walking distance
Stayed 28 nights in Apr 2019
Response from front desk on 17 May 2019
Hello, thank you so much for staying with us its our pleasure to give our great service to you, hope to see you in the future god bless.

6/10 Okay

John

Less than 3 stars
The conditions were average but the location was outside of the city. The shower was terrible for one of the highest priced hotels in the area. At the end of my stay, I asked for a ride to the airport (6 minutes away). I was told that airport pickup was free. Airport return was 400 pesos. Deceitful. I won't stay again for this reason. I took a trike. 10 pesos.
Stayed 5 nights in Apr 2019
Response from Andre' on 10 May 2019
Sorry for your recent experience Sir, as stated with all of our promotion channels, Free Pick up at the Airport upon your arrival is available as is with most of the hotels in the Dumaguete area, but the return service, as with all of the hotels in the Dumaguete area, there is a cost for the return back to the Airport. We are currently upgraded all of our Shower heads to the 10" rain shower, so far we have 25 rooms with this new shower head installed. Please do reconsider the Sierra Hotel upon your return to Dumaguete and I will personally make sure your visit and stay is a enjoyable one of your deserved expectations. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from front desk on 18 May 2019
Thank you,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from tal's on 4 Apr 2019
Thank you,

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019
Response from Tal's on 4 Apr 2019
Thank you,

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good safe location. Good restaurants at hotel and within walking distance. Staff very courteous and helpful. Shia at the main desk was exceptional. Thx.
Stayed 4 nights in Jan 2019
Response from anj on 18 Jan 2019
We are grateful that you have enjoyed your stay with us. We look forward to serving you once again in the future. Thank you and God Bless