Duff Street Reserve

very well located central to Darling Harbour, however was a bit noisy at night as the balcony faced the road opposite restaurants

This is, without question, the worst hotel I have ever had the misfortune of staying in. I genuinely cannot understand how this place has positive reviews. I stayed here for one night with my mother and my baby, and it was a complete disaster from the moment we arrived. The room was filthy and absolutely reeked. The smell was so foul it was like sleeping in a sewer. It was overpowering, disgusting, and made me want to leave the second we walked in. The bed was like sleeping on a slab of concrete. It was unbelievably uncomfortable, and to top it off, there were only two pathetic pillows for the entire bed. A decent night's sleep was impossible. Whoever is making decisions about this hotel clearly has their priorities backwards. Instead of wasting money on a fancy toilet, maybe spend it on basic cleanliness, comfortable beds, and facilities that guests actually care about. The car park is an absolute nightmare. I specifically called before arriving to ask whether my car would fit and was assured there would be "heaps of room." That was completely false. The spaces are ridiculously tight, and I ended up scraping my car trying to get out because of the misleading information I was given. The staff were nice but acted like they couldn't care less. They seemed totally unaware of what was going on and showed no interest in resolving the issue. I woul never stay here again even if I was given.it for free.

Liked the kitchen, location and plenty of power points.