Dear Valued Guest, Greetings! We thank you for spending time to write us a review. We value your feedback as it helps and encourages the entire team to continuously improve the quality of our services. Thank you and we hope to welcome you again in the future. Best regards,

Dear Valued Guest, Greetings! Thank you for taking time to share your feedback. It is a great pleasure to receive good rating and positive review. On behalf of our entire Team, we thank you from the bottom of our heart and we hope to welcome you again in the future. Best regards,

Dear Mr. Samer, Greetings! Thank you for taking time to share your feedback. It is a great pleasure to receive good rating and positive review. On behalf of our entire Team, we thank you from the bottom of our heart and we hope to welcome you again in the future. Best regards, Leonor Roque Sales Manager

Estimado huésped: ¡Saludos! Gracias por tomarse el tiempo para compartir sus comentarios. Es un gran placer recibir una buena calificación y una crítica positiva. En nombre de todo nuestro Equipo, le agradecemos desde el fondo de nuestro corazón y esperamos darle la bienvenida nuevamente en el futuro. Atentamente, Leonor Roque Gerente de ventas

Dear Mr. Daniel, Greetings! We appreciate the time you spent in writing us a good feedback and for giving an excellent rating. The entire team are very happy. Thank you very much indeed! We Look forward to serving you again very soon. Thank you and regards, Leonor Roque Sales Manager

Dear Valued Guest, Greetings! We thank you for spending time to write us a review. We value your feedback as it helps and encourages the entire team to continuously improve the quality of our services. Thank you and we hope to welcome you again in the future. Best regards, Leonor Roque Sales Manager

Dear Ms. Rosette, Greetings! Thank you for giving us a good feedback. We are very glad that we have met your expectation and that you enjoyed your stay with us. We look forward to welcoming you back soon. Best regards, Leonor Roque Reservations & Sales Dept

Dear Sir, Greetings from Smana Hotel Al Raffa! Thank you so much for giving us a good rating here in booking.com. The entire teams are glad to know that enjoyed your stay with us. We look forward to welcoming you back in the near future. Best regards, Leonor Roque Sales Manager

Dear Mr. Muhammed, Greetings from Smana Hotel Al Raffa! Thank you for taking time to rate us. We are unhappy that we have not met your expectations. We would appreciate any suggestions in order to improve our services. It is our goal to retain guest and will hope that you will give us a chance to serve you again in the future. Best regards,

Dear Mr. Kush, Greetings from Smana Hotel Al Raffa! Thank you so much for giving us a good rating. The entire team are all glad to know that enjoyed your stay with us. We look forward to welcoming you again. Best regards,

We are glad to see that you have rated us positively, Ahmed! Do give us more chances to enhance your experience with us. Regards, Sara!

Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Elena!

Thank you so much for the wonderful rating, Vijith ! We hope to host you again soon. Have a nice day ahead :) Regards,Winisha!!

Hi Mohamed, Thank you for sharing your love with us :) We’ll constantly strive to provide consistent service every time whenever you visit us. Keep sharing your views in the future as well. Regards, Deboshree

Thankyou for the valuable feedback we will improve in near future ..

Hi, Shaheryar! We’re elated to know that you liked our services. Keep this love coming :) Regards, Deboshree

Hi, Mohamad! We do regret for the experience you had with us. Your feedback will help me in working towards a better experience in the future. Have a good day ahead. Regards, Deboshree

Dear Guest , We want to sincerely apologize for you negative experience in our hotel. However,we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on phone. We look forward to hearing from you . Your sincerely, OYO 109 Smana Hotel Al Raffa

Delighted to know that you loved our services, Trevor! Have a pleasant day ahead :) Regards, Ritesh

Thanks for the positive rating, Guest! Hope to welcome you again soon :) Regards, Ritesh

Hi, Guest! Thanks for rating our services, rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience. Regards, Ritesh

Sorry for the hassle you faced, Guest! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ritesh

Thank for rating us positively, Antoaneta! Glad that the services offered by us met your expectations, we’ll endeavor to keep it up. Regards, Ritesh

Hi, Guest! Thank you for your rating and the valuable feedback. We've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Ritesh

Hi, Tylon! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ritesh

Delighted to know that you loved our services, Guest! Have a pleasant day ahead :) Regards, Ritesh

Sorry for the hassle you faced, Aki! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ritesh

Hi Guest, Thanks for applauding! The biggest joy lies in seeing our guests satisfied, for which we are working day and night. Keep posted us with your future reviews as well. Regards , Ritesh Yadav

Hi, Jigar! Thank you for sharing this with me. We’ve cascaded the same to our concerned team and we’ll try our best to keep up with your expectations. Have a great day! Regards , Ritesh Yadav

Hi Sandeep , I truly regret the inconvenience caused and am deeply sorry for the trouble. Your feedback is truly appreciated & will surely help me in working towards a better guest experience in future. Thank you for sharing the same and for your understanding. I wish you a wonderful day ahead. Thanks, Ritesh Yadav

Hi Shabeena, I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

Hi Guest, I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

親愛なる大切なゲスト、 ご挨拶！ フィードバックをお寄せいただきありがとうございます。良い評価と肯定的なレビューを受け取ることは大きな喜びです。チーム全体を代表して、心より感謝申し上げますとともに、今後ともよろしくお願い申し上げます。 宜しくお願いします、 レオノール・ロケ 営業部長

Sorry for the inconvenience .. Will inform to our ground staff as well as escalation team .. Apologies for the inconvenience ..

Hey Guest, Merci de partager cela avec nous et nous nous excusons pour les tracas causés Nous avons transmis vos commentaires à notre équipe concernée pour que votre prochaine visite soit plus confortable et relaxante avec nous. Cordialement, Deboshree

Thankyou

Thankyou

Hi, Janne! Thank you so much for taking your valuable time to share your views with us. We’ll surely work on your feedback to keep up with your expectations in the future. Regards, Deboshree

ご不便をおかけして申し訳ありません、アレックス！私たちはあなたが私たちと一緒に過ごした経験のメモをマークしました。すばらしい日をお過ごしください:)よろしく、Deboshree

Thanks for the positive rating, Guest! Hope to welcome you again soon :) Regards, Ritesh

Encantado de escuchar tus palabras de alabanza, Invitado! Nos aseguraremos de brindarle un servicio consistente cuando nos visite la próxima vez. Que tengas un agradable día por delante :) Saludos, Ritesh

Hi, Guest! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Ritesh

Hei, Kasem! Olemme iloisia voidessamme nähdä, että pidit palveluistamme. Pidä tämä rakkaus tulossa :) Terveisin, Ritesh