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Reviews of Marina Byblos Hotel

4 out of 5
Marina Byblos Hotel
Al Hubob St, Dubai Marina, Dubai

Reviews

7.4

Good

Rating 10 - Excellent. 43 out of 167 reviews" "
Rating 8 - Good. 55 out of 167 reviews" "
Rating 6 - Okay. 41 out of 167 reviews" "
Rating 4 - Poor. 16 out of 167 reviews" "
Rating 2 - Terrible. 12 out of 167 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Disliked: Staff & service, property conditions & facilities
This is the 3rd time of staying at this hotel and it has gone down in our estimation. Poor customer service - they do the bare minimum
Stayed 3 nights in Feb 2024

6/10 Okay

MARIA

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is close to the beach weed some type of walking around 10 minutes or 15 minutes walking. He has a nightclub in the first floor but you can go to blah blah which is the best place to dance.
Stayed 2 nights in Jan 2024

2/10 Terrible

Mohammad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst experience.
Stayed 2 nights in Oct 2023

6/10 Okay

emad

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023

2/10 Terrible

Waleed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Pushpa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We've stayed at this hotel previously so booked a night last month however have noticed that the property needs some attention. We were very grateful for the upgrade to a higher floor with stunning marina views :0)
Stayed 1 night in Jun 2023

10/10 Excellent

Abbas Moslem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and well located. Was good value as it is 5 minutes walk to metro and only 10-12 minutes to Jbr. You can also take a nice walk around the marina at the back of the hotel (3 minutes), and walk to one of the restaurants there viewing all of the yaughts. The shower temperature gets hot very quickly, but adjusting it to right and waiting a bit whilst the temperature normalises works fine. Only other minor complaint is that I couldn’t turn bedside lights off with removing the key card from power slot. But I’m still impressed with hotel for great location and value
Stayed 4 nights in May 2023

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok, but better to find something else if you can
Hotel was clean, bed was comfortable, pillows a little hard. The main issue was that the temperature of the water in the shower ranged up and down on a constant basis. I checked with my colleague staying on another floor and he had the same issue, so it seemed to be hotel-wide. Breakfast wasn't the best either. Hotel is OK but its in desperate need of a re-furb.
Stayed 6 nights in May 2023

2/10 Terrible

Ricky

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible service and run down hotel. AVOID
service was terrible i did not get a room until 6pm and i was told for nearly 2 hours in 5 mins you will have a room. the water in the hotel is also brown and black. the hotel is run down and customer service levels are 0. The reception staff do not care and just leave you standing there while they talk to their friends.
Stayed 1 night in Mar 2023

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hotel is well located for my purpose. Showing its age now. Shower water not hot enough and air con was not working very well, if full summer, id have changed rooms.
Stayed 3 nights in Mar 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

Muhibuz

10/10 Excellent

Bader

Stayed 2 nights in Dec 2022

10/10 Excellent

flor

10/10 Excellent

Gustavo

Stayed 1 night in Oct 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Marina Byblos
Wonderful hotel. Staff was very helpful, knowledgeable and friendly, especially at front desk and the sky bar. Location is great, a short walk to the marina or to the metro in the other direction. I particularly enjoy the atmosphere of the pool and sky bar. Of course my stay was early March so temps were comfortable.
Stayed 2 nights in Mar 2022

6/10 Okay

Claire

Liked: Staff & service
Disliked: Cleanliness
Our stay
We have stayed here before as excellent price for our 9 night stay and a good location in the marina. This time our room was not as good, the over head shower did not work! The room service each day the minimum was done ie one day no towels changed and did not empty bins and refill the tea coffee other day was fine?? Not enough umbrellas around the pool only three! Ask manager why and he said that’s all the have but how can they expect you to sit around a pool when it is 38 degree with no shade ? Bed sheet ripped.
Stayed 9 nights in Apr 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL EVER!
If you want to spend in the worst hotel in your life and also spend the worst nights of your life, this hotel is a good choice. I couldn’t sleep not even one hour due to to the club noise, and party people in the hotel. The staff was very rude, no solutions were given, and they were making fun of the situation. This hotel is the worst one i have ever tried, and I will definitely not stay there again, or in any other byblos around the world. TERRIBLE
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pretty good
Overall, I really enjoyed my stay. The thing is though, there are indeed 3-4 clubs in the hotel itself which are loud and play music all night. This means that some guests would have noisy rooms. At first I had a noisy room on the forth floor and in the night I was woken up by drunk guests yelling at each other. I asked to change my room and the second one was fantastic. It was quiet and spacious with lovely view over the marina. So, if you are sensitive to noise, def ask for a quiet room. The personnel seemed chaotic on the phone but once I was there in person, they were very helpful.
Stayed 6 nights in Feb 2022

6/10 Okay

atul

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2022

4/10 Poor

Yasir

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2021

8/10 Good

Seyed Hadi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good Hotel
Good location and close to Marina Walk and the Walk. We stayed in 6th floor but still heard sound of noisy people and cars horns till 3am!
Stayed 11 nights in Dec 2021

4/10 Poor

Amanda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was terrible, service really average, facilites poor, location was good
Stayed 2 nights in Dec 2021

6/10 Okay

Jacqueline

Stayed 6 nights in Dec 2021

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place , wouldn't mind rebooking
Stayed 5 nights in Oct 2021
Response from Marina Byblos Hotel on 5 Nov 2021
thank you for your feedback, Hope to see you again

10/10 Excellent

tarik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent localisation
Stayed 2 nights in Oct 2021
Response from Marina Byblos Hotel on 27 Oct 2021
thank you for your feedback

8/10 Good

DESENTHERAN

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
feedback - room 921
Bedding is old and needs to be replaced towels are old and quality needs to be improved joinery in the bathroom was damaged and visible - room 921.
Stayed 4 nights in Oct 2021
Response from Marina Byblos Hotel on 12 Oct 2021
Thank you for your feedback

6/10 Okay

G

Stayed 4 nights in Oct 2021
Response from Marina Byblos Hotel on 12 Oct 2021
Thank you for your feedback

6/10 Okay

Imane

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021
Response from Marina Byblos hotel on 9 Oct 2021
Thank you for your Feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Marina Byblos hotel on 27 Aug 2021
Thank you for your feedback

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Marina Byblos hotel on 17 Sept 2021
Thank you for your feedback

6/10 Okay

Adel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small and not comfortable
Stayed 1 night in Jul 2021
Response from Marina Byblos hotel on 25 Jul 2021
Thank you for your feedback and staying with us Marina Byblos hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness
Reception
Stayed 7 nights in Jun 2021

10/10 Excellent

Iyad

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Marina Byblos Hotel on 26 Jun 2021
Thanks for Feedback

4/10 Poor

Lucas

Stayed 2 nights in May 2021
Response from Marina Byblos Hotel on 21 May 2021
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good location, near the metro station, The Marina, JBR. Friendly and helpful staff.
Stayed 5 nights in Mar 2021
Response from Marina Byblos Hotel on 27 Mar 2021
Dear Sir/Madam, Thank you for staying with us and positive feedback. Hope to see you soon Thanks and Regards Marina Byblos Hotel

8/10 Good

Verified traveller

Liked: Staff & service
The location is great; within walking distance to the beach.
Stayed 2 nights in Feb 2021
Response from Marina Byblos Hotel on 1 Mar 2021
Dear Mr/Ms, Greetings from Marina Byblos Hotel ! Thank you for staying with us and your feedback, Hope to see you again. Should you require any further assistance please feel free to contact us. Thank you, Best Regards Marina Byblos Hotel

10/10 Excellent

dino

Liked: Cleanliness, staff & service, room comfort
DILIP - stand out manager
The excellent service received by Dilip and most of his team was excellent, beyond standard customer service. A few in particular have been particularly helpful when assistance was requested.This is the sort of service received at 5 star hotels.
Stayed 7 nights in Jan 2021
Response from Dilip on 4 Feb 2021
Dear Mr.Dino, Thank you so much for your feedback. Regards Marina Byblos team

2/10 Terrible

Luke, Melbourne

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Worst hotel I have ever stayed at . The staff are beyond rude & made our stay difficult to enjoy. They behave like security guards not hotel staff . I asked for ice bought to our room & then was told I would have to pay, strange for ice but ok . They wouldn’t let me sign for it & I had to pay $4 for ice in cash when it was delivered. Room keys didn’t work for the first 4 days & we had to get someone to open our door each time . No hot water for the first 2 days . Then we discovered you have to turn the hot water on 15 minutes before you want a shower . Overall a terrible experience with the worst staff I have come across in the hotel industry.
Stayed 7 nights in Jan 2021

2/10 Terrible

Katerina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible horrible and ridiculous hotel
Where do I start? Do not go here, avoid this at all costs. The service, the food, the attitude of the staff. The owners are rude and slimy, jumping on anything that moves. The food is terrible, the service is slow and the place smells. Service: Extremely poor front office staff and services. Staff gets an excuse not to give you the expected service to guests, very unacceptable. They are out of hospitality no welcome, very rude and they keep us 3 hours hour next to reception because they couldn't find our booking. Rooms: The light of the rooms is very poor. The pillows are very uncomfortable. Rooms are smelly, looks old, and no maintenance at all. They have very noisy bars on the first floor. I couldn’t sleep on the 7th floor. The sound was with deep low bass. You can feel it with all your body when try to feel in sleep. Room amenities not working; kettle replaced trice, lamps are blinking, electricity tripped twice, shower broken, a/c not cooling and rumbling motor sound vibrating to your headboard which shakes you freakin till kingdom come. Towels were smelling bad. Water in the shower was ridiculously weak and cold or extremely hot. As a short of words; Terrible horrible and ridiculous hotel. I do not recommend it at all
Stayed 7 nights in Dec 2020
Response from Team - Marina Byblos on 16 Jan 2021
Dear Guest, Thank you for your valuable feedback. As we go down through the details of your review, we regret the inconvenience caused during your stay. Your feedback with regards to the service and your overall experience has been thoroughly noted and shared with management. However, it is the review like yours that help us to set new benchmarks. Please be assured that the guest feedback is taken with great seriousness for implementing the corrective measures immediately. The team is confident to exceed your expectations and deliver a seamless experience on your next visit. Thank You Marina Byblos Hotel

2/10 Terrible

Vered

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most terrible experience of my life.
Where do I start? Do not go here, avoid this at all costs. The service, the food, the attitude of the staff. The owners are rude and slimy, jumping on anything that moves. The food is terrible, the service is slow and the place smells. Service: Extremely poor front office staff and services. Staff gets an excuse not to give you the expected service to guests, very unacceptable. They are out of hospitality no welcome, very rude and they keep us 3 hours hour next to reception because they couldn't find our booking. Rooms: The light of the rooms is very poor. The pillows are very uncomfortable. Rooms are smelly, looks old, and no maintenance at all. They have very noisy bars on the first floor. I couldn’t sleep on the 7th floor. The sound was with deep low bass. You can feel it with all your body when try to feel in sleep. Room amenities not working; kettle replaced trice, lamps are blinking, electricity tripped twice, shower broken, a/c not cooling and rumbling motor sound vibrating to your headboard which shakes you freakin till kingdom come. Towels were smelling bad. Water in the shower was ridiculously weak and cold or extremely hot. As a short of words; Terrible horrible and ridiculous hotel. I do not recommend it at all
Stayed 7 nights in Dec 2020
Response from Team - Marina Byblos on 16 Jan 2021
Dear Guest, Thank you for your valuable feedback. As we go down through the details of your review, we regret the inconvenience caused during your stay. Your feedback with regards to the service and your overall experience has been thoroughly noted and shared with management. However, it is the review like yours that help us to set new benchmarks. Please be assured that the guest feedback is taken with great seriousness for implementing the corrective measures immediately. The team is confident to exceed your expectations and deliver a seamless experience on your next visit. Thank You Marina Byblos Hotel

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and run down.maybe a 3 star Stall was great though
Stayed 2 nights in Dec 2020
Response from Team - Marina Byblos on 16 Jan 2021
Dear Guest, Thank you for your valuable feedback. As we go down through the details of your review, we regret the inconvenience caused during your stay. Your feedback with regards to the service and your overall experience has been thoroughly noted and shared with management. However, it is the review like yours that help us to set new benchmarks. Please be assured that the guest feedback is taken with great seriousness for implementing the corrective measures immediately. The team is confident to exceed your expectations and deliver a seamless experience on your next visit. Thank You Marina Byblos Hotel

6/10 Okay

James

Business traveller
Liked: Staff & service
Stayed 3 nights in Dec 2020
Response from Reservation on 13 Jan 2021
Dear Mr.James, Thank you for your feedback hope to see you soon

10/10 Excellent

BADSHAH

Stayed 1 night in Aug 2020

4/10 Poor

Wayne, USA

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Front desk staff was terribly uninformed about the hotel's amenities. Sad. Also disappointed that hotel cannot provide power conversion adapters for electric/electronic devices. Notified on arrival of maintenance problem causing bath water to run yellow-brownish color. This is unacceptable. Hotel management NEEDS to notify potential guests BEFORE booking of such a revolting disgusting problem. That said, this older hotel was clean and well-maintained otherwise. Room comfort was good, but lacks modern fittings like USB connections. Spa service was a bright spot. Tai Chi Spa has a good staff. Lots of dining options.
Stayed 2 nights in Aug 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and Easy exit to marina, close to JBR. You should include breakfast in the room fee ...
Stayed 2 nights in Feb 2020
Response from Marina Byblos Hotel on 4 Mar 2020
Thank You for the Valuable Comments. Looking forward to welcome you back at our Hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
not this time
Noisy Room above night club, Door Locks were not functioning, AC was not cooling (Filters were found blocked).
Stayed 2 nights in Dec 2019