SCAM! SCAM! SCAM!!!!! The name "luxury" Burj Khalifa View is totallt misleading. The adress also.
This is NOT located in Dubai downtown area as described!
The location is in Dubai Marina - 25min taxi away!!!!
So no view to Burj Khalifa.
Tried to get the adress confirmed BEFORE arrival in Dubai via e-mail, SMS, Whatsapp and phone without any luck.
At arrival in Dubai I received a message on e-mail about the adress for the appartment - and then we noticed that it were in the marina area.
Tried to contact "owner": fbsvacation without any luck.
Contacted hotels.com and they just told us that they couldn't do anything since hotels.com is just a hotel liaison and have no responsebility bewteen renter and owner.
Tried to file a police report against FBS vacation - but they don't own the appartment - neither do hotels.com...
Since we cannot get the owner's name and address from FBS or hotels.com - no further legal actions are possible.
Really, really dissapointed at customer support from hotels.com!
As a "valuated" gold status member, I expected more support from hotels.com.
Has been offered a small compensation, but this doesn't even cover our exstra transport costs that we had on this vacation.
However the appartement in the Marina was OK - but defently NOT the standard and location that we booked. Main enterance was a construction site. (see picture from the "lobby" view)