All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Jurate - Learning & Quality Manager on 1 May 2024
Hi Sonia,Thanks a bunch for your feedback! We're glad you found our hotel very clean and centrally located. Providing a clean and convenient stay is what we aim for, so we're thrilled you appreciated it.We can't wait to welcome you back for another great stay!
Proximity to Dubai Mall…room service was excellent…extra care for us shown on the night of a major storm
Ali
Stayed 3 nights in Apr 2024
Response from Jurate - Learning & Quality Manager on 26 Apr 2024
Hi Ali,Thank you for your feedback! We're delighted to hear that you appreciated our hotel's proximity to Dubai Mall and that you received excellent room service. It's great to know that our team went the extra mile to take care of you, especially during the major storm. We look forward to welcoming you back again soon!
The buffet breakfast was exceptional with lots of selections! The service from the pool bar to the dining restaurants was stellar
Selina
Stayed 3 nights in Apr 2024
Response from Jurate - Learning & Quality Manager on 17 Apr 2024
Hi Selina,It's wonderful to hear that the buffet breakfast offered a wide variety of choices and that the service throughout the hotel, from the pool bar to the dining restaurants, was exceptional. Thank you for your review!
It’s nice hotel with good amenities, nice pool and gym, well recommended.
Shaojia
Stayed 8 nights in Apr 2024
Response from Christine on 13 Apr 2024
Hello Shaojia,Thank you for your positive feedback and recommendation! We're glad to hear you enjoyed our amenities, pool, and gym. We look forward to welcoming you back soon!#Stay Curious,Christine & Team
The Bell desk staff and front desk staff were incredibly nice and helpful. The Breakfast Buffet was something that I have never seen before. It was fantastic. So many international foods and varieties. Everything tasted great.
Ram
Stayed 2 nights in Jan 2024
Response from Christine on 9 Apr 2024
Hi Ram,Thank you for your kind words! We're delighted to hear that you enjoyed the service from our bell desk and front desk staff, as well as our breakfast buffet. We strive to provide exceptional experiences for all our guests, and we're thrilled that we could exceed your expectations. We hope to welcome you back again soon for another fantastic stay!#Stay Curious,Christine & Team
Hi Gilynn Justine,Thank you so much for your lovely feedback. We're thrilled to hear that you found our staff to be very friendly and helpful! Providing excellent service is our top priority, and we're delighted that our team made your experience with us enjoyable. Thank you for your kind words, and we look forward to welcoming you back again soon! #Stay Vibrant,Nodari & Team
This hotel ticks all the boxes,the staff omg,Vishnu, Akash,Wael, Ayush are some of the most helpful I have met traveling the world,so many more wort mentioning.My family had a fantastic vacation.Thank you all so much.
Amar
Stayed 8 nights in Mar 2024
Response from Christine on 1 Apr 2024
Hi Amar,Thank you very much for your kind words! We're thrilled to hear that Vishnu, Akash, Wael, Ayush, and the rest of our team were able to make your family vacation memorable. Providing exceptional service and creating unforgettable experiences for our guests is our top priority, and we're glad to know that we succeeded during your stay. Your appreciation means the world to us, and we can't wait to welcome you and your family back for another fantastic vacation in the future!#Stay Curious,Christine & Team
Where do I start. Arrived around 2am and was welcomed by staff who took our cases straight to our room! Room was beautiful we had twin beds as this was a girl trip. The room was cleaned every day with fresh towels, the waterfall shower is incredible. The restaurant on level 2 has menu and looks out onto the sky line and main dining was buffet style. Food was excellent, fresh and had variety. The staff throughout the hotel were attentive and couldn’t have done more for us. We had early flight back to uk and even prepared a breakfast pack. Highly recommend and excellent location around 25 min walk to burj kjalifa/dubai mall. Few roads/traffic lights but safe. ☺️
Ieesha
Stayed 5 nights in Mar 2024
Response from Christine on 29 Mar 2024
Hi Leesha,We are super thrilled to learn that your experience at Hotel Indigo Dubai Downtown was fantastic! It's great to hear that the staff were attentive and accommodating, and that you enjoyed the beautiful room, the delicious food, and the convenient location. Thank you for sharing your positive review and we cant wait to host you again real soon!#Stay Curious,Christine & Team
This IHG property has exceeded all of my expectations. This is the first time we’ve stayed on one of their properties. Staff were all exceptional—from check-in, to housekeeping, pool and restaurant, especially the baristas. Breakfast selection was comprehensive leaving me thoroughly impressed and satisfied. We had to add an extra night because of an airline strike and the hotel was accommodating enough to book us in again for an additional night’s stay. Thank you!
G
Stayed 3 nights in Mar 2024
Response from Jurate - Learning & Quality Manager on 28 Mar 2024
Hi G,We're thrilled to hear that your experience at our IHG property exceeded your expectations! Providing exceptional service to our guests is our top priority, and we're delighted to hear that our staff, from check-in to housekeeping and dining, made your stay memorable. It's great to know that you enjoyed our comprehensive breakfast selection and that we could accommodate your needs, even with the unexpected airline strike. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future!
The staff are really nice with especial to Michael , he really helped us out . The property is very clean.
Warlito
Stayed 2 nights in Mar 2024
Response from Christine on 9 Mar 2024
Hello Warlito,Thank you for your kind words! We're delighted to hear that Michael and the rest of our staff made your stay enjoyable. We take pride in maintaining a clean and welcoming environment for our guests. If you ever find yourself back in the area, we'd love to welcome you again. Safe travels!#Stay Curious,Michael, Christine & Team
Hi Linda,Thank you for the recommendation! We're thrilled to hear that you had a positive experience with us. If you have any friends or family planning a trip to our area, please don't hesitate to send them our way. We appreciate your support and hope to welcome you back again in the future!#Stay Curious,Christine & Team
10/10 Excellent
Teoman
7 Mar 2024
Teoman
Stayed 5 nights in Feb 2024
Response from Christine on 9 Mar 2024
Hi Teoman,Thank you for the wonderful rating, we are thrilled to learn that you had a great time, we cant wait to host you again soon on your next adventure.#Stay Curious,Christine & Team
10/10 Excellent
Manoj, Rockwall
Travelled with family
6 Mar 2024
Excellent staff, centrally located, very clean and well maintained property.
Manoj
Stayed 3 nights in Mar 2024
Response from Jurate - Learning & Quality Manager on 7 Mar 2024
Hi Manoj, Thank you so much for the super cool rating!#stayconnected
Very clean, beautiful hotel. Staff was so friendly and professional. Loved everything at this hotel. The breakfast was great. The shower is amazing. The pool area was beautiful. Highly
recommend.
Caitlin Elaine
Stayed 2 nights in Mar 2024
Response from Christine on 3 Mar 2024
Hi Caitlin,Thank you for the awesomazing review and recommending, we are thrilled to learn that everything worked out perfect and that Hotel Indigo Dubai Downtown was a perfect match! we cant wait to host you again real soon!#Stay Curious,Christine & Team
Very nice boutique hotel and the staff is great. About a 20 minute walk to the Mall and there are many dining options nearby, as well as, in the hotel. I would stay here again and would recommend.
Shanae
Stayed 6 nights in Feb 2024
Response from Jurate - Learning & Quality Manager on 1 Mar 2024
Hi Shanae,Thank you for your kind words! We're thrilled to hear that you had a pleasant stay at our boutique hotel! It's wonderful to know that you appreciated our convenient location and the dining options available nearby. We would be delighted to welcome you back for another fantastic stay in the future :)#Stay Connected
The interior design of the hotel is unique. Rooms are well designed and furnished. Breakfast is of high quality.
Raed
Response from Jurate - Learning & Quality Manager on 26 Feb 2024
Hi Raed,We're delighted to hear that you appreciated the unique interior design of our hotel! It's wonderful to know that you enjoyed the high-quality breakfast as well. Thank you for sharing your positive experience!#StayCurious
8/10 Good
Rolinda
19 Feb 2024
Hotel is nice and clean
Rolinda
Stayed 8 nights in Feb 2024
Response from Jurate - Learning & Quality Manager on 20 Feb 2024
Hi Rolinda,Thank you for your review! We hope to host you again soon!#Stay Connected
Hi Sukhdeep,We are truly sorry to learn from your rating that we did not meet your expectation during your recent stay. We hope that we will get another chance to host you again for a better experience.Warm regards,Christine
10/10 Excellent
Saiqa
Travelled with family
30 Jan 2024
Liked: Amenities
Thoroughly enjoyed our stay at Hotel Indigo. Qe had a twin room on the third floor with views of the Creek.
All of the staff were brilliant, especially Yadanar at the reception. The staff doing the housekeeping and serving breakfast were great also. They seemed to be happy and enjoy their roles. I hope the management/ owners realise the staff are an asset to the hotel.
The hotel was within walking distance of Dubai Mall, but we used taxis for ease. The staff got us taxis and we didn't need to wait longer than a few minutes. I would stay here again and would recommend this to others.
Saiqa
Stayed 4 nights in Jan 2024
Response from Jurate - Learning & Quality Manager on 31 Jan 2024
Hi Saiqa,Thanks a million for sharing your wonderful experience at Hotel Indigo! We're thrilled to hear that you thoroughly enjoyed your stay and we appreciate your kind words about the housekeeping and breakfast service teams. Your recommendation means a lot to us, and we can't wait to welcome you back for another great stay!#Stay Curious
Great property, great service , excellent location !
Costin
Stayed 3 nights in Jan 2024
Response from Jurate - Learning & Quality Manager on 23 Jan 2024
Hi Costin,Thanks a bunch for the great review! We're thrilled to hear you found Hotel Indigo excellent. Looking forward to hosting you again!#Stay Connected
This hotel EXCEEDED expectations across the board! I have traveled all over the world and this is one of the BEST HOTELS I have ever experienced! Bravo to everyone there...all stars!
charmaine
Stayed 8 nights in Jan 2024
Response from Jurate - Learning & Quality Manager on 22 Jan 2024
Hi Charmaine,Wow! Thank you for the incredible feedback! We're absolutely thrilled to hear that our hotel exceeded your expectations and ranks among the best you've ever experienced. Your kind words mean the world to us, and we're grateful for your praise. We can't wait to welcome you back for another outstanding stay!Jurate
10/10 Excellent
Umara
14 Jan 2024
Umara
Stayed 4 nights in Jan 2024
Response from Nodari on 7 Feb 2024
Hala Marhab Umara,We're thrilled to hear that you had a fantastic experience during your stay with us! Thank you for taking the time to share your positive feedback. We appreciate your high rating and hope to have the pleasure of welcoming you back again soon for another wonderful stay!"#Stay Vibrant,Nodari & Team
10/10 Excellent
Don
11 Jan 2024
Don
Stayed 2 nights in Jan 2024
Response from Jurate - Learning & Quality Manager on 13 Jan 2024
Hi Don,Thank you for your great rating! It was a pleasure hosting you, and we look forward to welcoming you again.#Stay ConnectedJurate
10/10 Excellent
Kevin, Arlington
8 Jan 2024
Kevin
Stayed 3 nights in Jan 2024
Response from Jurate - Learning & Quality Manager on 9 Jan 2024
Hi Kevin,Thank you for an awesome rating! We hope to see you soon again in your favourite neighbourhood spot!
Response from Jurate - Learning & Quality Manager on 31 Jan 2024
Hi Harmeet,Thank you for this perfect rating! It was a pleasure to have you and we are looking forward to hosting another memorable stay for you.#Stay Connected
Fast check-in and check-out
Room service was fast
It is about a 12-minute walk from Dubai Mall
Breakfast was not diverse and the tables were close to each other
SULTAN
Stayed 2 nights in Dec 2023
Response from Christine on 7 Jan 2024
Hello Sultan,Hello Bob,Thank you for the wonderful feedback, we look forward to hosting you soon!#Stay Curious,Christine & Team
10/10 Excellent
David
30 Dec 2023
David
Stayed 4 nights in Dec 2023
Response from Jurate - Learning & Quality Manager on 19 Jan 2024
Hi David,Thank you for your fantastic rating! We look forward to hosting you again soon.#StayConnected
10/10 Excellent
Biniam
26 Dec 2023
Biniam
Stayed 5 nights in Dec 2023
Response from Jurate - Learning & Quality Manager on 16 Jan 2024
Hi Biniam,Thank you for this fantastic rating! It was a pleasure to host you, and we look forward to welcoming you again.Jurate
Hala Marhab Tania, Thank you for taking time to review Hotel Indigo Dubai Downtown. We are glad that you enjoyed your stay, and we look forward to seeing you again in 2024! Stay Curious, Ines EncarnacaoPA to General ManagerHotel Indigo Dubai Downtown
Really enjoyed this hotel - the service was superb and the room was spacious and charming. But the BEST part of the stay was the fabulous breakfast buffet every morning!
Lori
Stayed 4 nights in Dec 2023
Response from Christine on 21 Dec 2023
Hello Lori,I'm thrilled to hear that you had a fantastic experience at the hotel! Superb service, spacious and charming rooms, and a fabulous breakfast buffet – it sounds like you had a delightful stay! We cant wait to see you soon!#Stay Curious,Christine & Team
Hala Ahmed,We're honored by your glowing review! Thank you for your kind words about our staff and hospitality. Providing exceptional service is what we strive for, and we're thrilled to know that we could make your experience memorable. We appreciate your recognition and hope to have the pleasure of serving you again soon!#Stay Vibrant,Nodari Shakhadze
10/10 Excellent
Nicolas
14 Dec 2023
Nicolas
Stayed 5 nights in Nov 2023
Response from Jurate - Learning & Quality Manager on 4 Jan 2024
Hello Nicolas,Thank you for talking the time to rate us! We loved having you here and we can't wait to host you again for another epic experience. #Stay Curious
Hi Asvini,Thank you so much for taking your time for sharing your wonderful experience with us at Hotel Indigo Dubai Downtown. We are thrilled to know that you enjoyed your time at our pool bar. Your positive rating means a lot for us. We can't wait to host you soon again!#Stay Vibrant,Nodari Shakhadze
10/10 Excellent
Yunjian
8 Dec 2023
Yunjian
Response from Jurate - Learning & Quality Manager on 13 Feb 2024
Hi Yunjian,Thank you for your fantastic rating! It was a pleasure to host you, and we are looking forward welcoming you again soon.#Stay ConnectedJurate