Lobby

Reviews of Hotel Indigo Dubai Downtown, an IHG Hotel

5 out of 5
Hotel Indigo Dubai Downtown, an IHG Hotel
Marasi Drive, PO Box 24666, Dubai

Reviews

9.6

Exceptional

Rating 10 - Excellent. 414 out of 510 reviews" "
Rating 8 - Good. 64 out of 510 reviews" "
Rating 6 - Okay. 19 out of 510 reviews" "
Rating 4 - Poor. 7 out of 510 reviews" "
Rating 2 - Terrible. 6 out of 510 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean and centrally located
Stayed 6 nights in Feb 2024
Response from Jurate - Learning & Quality Manager on 1 May 2024
Hi Sonia,Thanks a bunch for your feedback! We're glad you found our hotel very clean and centrally located. Providing a clean and convenient stay is what we aim for, so we're thrilled you appreciated it.We can't wait to welcome you back for another great stay!

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Jurate - Learning & Quality Manager on 1 May 2024
Hi Irene, Thank you for the shoutout! We hope to welcome you again soon.

6/10 Okay

Asif

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Jurate - Learning & Quality Manager on 29 Apr 2024
Hi Asif, thank you for talking the time to rate us. We hope we will have an opportunity to make your next stay perfect.

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Dubai Mall…room service was excellent…extra care for us shown on the night of a major storm
Stayed 3 nights in Apr 2024
Response from Jurate - Learning & Quality Manager on 26 Apr 2024
Hi Ali,Thank you for your feedback! We're delighted to hear that you appreciated our hotel's proximity to Dubai Mall and that you received excellent room service. It's great to know that our team went the extra mile to take care of you, especially during the major storm. We look forward to welcoming you back again soon!

10/10 Excellent

Ilan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jurate - Learning & Quality Manager on 22 Apr 2024
Hi Ilan,Thank you for taking the time to review us!#Stay Connected

10/10 Excellent

Selina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast was exceptional with lots of selections! The service from the pool bar to the dining restaurants was stellar
Stayed 3 nights in Apr 2024
Response from Jurate - Learning & Quality Manager on 17 Apr 2024
Hi Selina,It's wonderful to hear that the buffet breakfast offered a wide variety of choices and that the service throughout the hotel, from the pool bar to the dining restaurants, was exceptional. Thank you for your review!

10/10 Excellent

Bibi S, Bogota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and update!! Food was great also!
Stayed 5 nights in Mar 2024
Response from Jurate - Learning & Quality Manager on 17 Apr 2024
Hi Bibi,It's great to hear you enjoyed your stay at the hotel! We hope to welcome you again soon.

10/10 Excellent

Shaojia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
It’s nice hotel with good amenities, nice pool and gym, well recommended.
Stayed 8 nights in Apr 2024
Response from Christine on 13 Apr 2024
Hello Shaojia,Thank you for your positive feedback and recommendation! We're glad to hear you enjoyed our amenities, pool, and gym. We look forward to welcoming you back soon!#Stay Curious,Christine & Team

10/10 Excellent

Ram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bell desk staff and front desk staff were incredibly nice and helpful. The Breakfast Buffet was something that I have never seen before. It was fantastic. So many international foods and varieties. Everything tasted great.
Stayed 2 nights in Jan 2024
Response from Christine on 9 Apr 2024
Hi Ram,Thank you for your kind words! We're delighted to hear that you enjoyed the service from our bell desk and front desk staff, as well as our breakfast buffet. We strive to provide exceptional experiences for all our guests, and we're thrilled that we could exceed your expectations. We hope to welcome you back again soon for another fantastic stay!#Stay Curious,Christine & Team

8/10 Good

Gilynn Justine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful.
Stayed 6 nights in Mar 2024
Response from Nodari on 6 Apr 2024
Hi Gilynn Justine,Thank you so much for your lovely feedback. We're thrilled to hear that you found our staff to be very friendly and helpful! Providing excellent service is our top priority, and we're delighted that our team made your experience with us enjoyable. Thank you for your kind words, and we look forward to welcoming you back again soon! #Stay Vibrant,Nodari & Team

10/10 Excellent

hector, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and clean
Stayed 1 night in Mar 2024
Response from Jurate - Learning & Quality Manager on 3 Apr 2024
Hi Hector,Thank you so much for taking the time to review us and we can't wait t to welcome you soon for another great stay!

10/10 Excellent

Amar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel ticks all the boxes,the staff omg,Vishnu, Akash,Wael, Ayush are some of the most helpful I have met traveling the world,so many more wort mentioning.My family had a fantastic vacation.Thank you all so much.
Stayed 8 nights in Mar 2024
Response from Christine on 1 Apr 2024
Hi Amar,Thank you very much for your kind words! We're thrilled to hear that Vishnu, Akash, Wael, Ayush, and the rest of our team were able to make your family vacation memorable. Providing exceptional service and creating unforgettable experiences for our guests is our top priority, and we're glad to know that we succeeded during your stay. Your appreciation means the world to us, and we can't wait to welcome you and your family back for another fantastic vacation in the future!#Stay Curious,Christine & Team

10/10 Excellent

Ieesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start. Arrived around 2am and was welcomed by staff who took our cases straight to our room! Room was beautiful we had twin beds as this was a girl trip. The room was cleaned every day with fresh towels, the waterfall shower is incredible. The restaurant on level 2 has menu and looks out onto the sky line and main dining was buffet style. Food was excellent, fresh and had variety. The staff throughout the hotel were attentive and couldn’t have done more for us. We had early flight back to uk and even prepared a breakfast pack. Highly recommend and excellent location around 25 min walk to burj kjalifa/dubai mall. Few roads/traffic lights but safe. ☺️
Stayed 5 nights in Mar 2024
Response from Christine on 29 Mar 2024
Hi Leesha,We are super thrilled to learn that your experience at Hotel Indigo Dubai Downtown was fantastic! It's great to hear that the staff were attentive and accommodating, and that you enjoyed the beautiful room, the delicious food, and the convenient location. Thank you for sharing your positive review and we cant wait to host you again real soon!#Stay Curious,Christine & Team

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This IHG property has exceeded all of my expectations. This is the first time we’ve stayed on one of their properties. Staff were all exceptional—from check-in, to housekeeping, pool and restaurant, especially the baristas. Breakfast selection was comprehensive leaving me thoroughly impressed and satisfied. We had to add an extra night because of an airline strike and the hotel was accommodating enough to book us in again for an additional night’s stay. Thank you!
Stayed 3 nights in Mar 2024
Response from Jurate - Learning & Quality Manager on 28 Mar 2024
Hi G,We're thrilled to hear that your experience at our IHG property exceeded your expectations! Providing exceptional service to our guests is our top priority, and we're delighted to hear that our staff, from check-in to housekeeping and dining, made your stay memorable. It's great to know that you enjoyed our comprehensive breakfast selection and that we could accommodate your needs, even with the unexpected airline strike. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future!

10/10 Excellent

Bindu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Christine on 29 Mar 2024
Hi Bindu,Thank you for the 5* rating, we loved having you here and we look forward to hosting you again soon.#Stay Curious,Christine & Team

10/10 Excellent

Lana, Los Angeles

Stayed 6 nights in Mar 2024
Response from Christine on 29 Mar 2024
Hi Lana,Thank you for the 5* rating, we loved having you here and we look forward to hosting you again soon.#Stay Curious,Christine & Team

10/10 Excellent

Warlito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really nice with especial to Michael , he really helped us out . The property is very clean.
Stayed 2 nights in Mar 2024
Response from Christine on 9 Mar 2024
Hello Warlito,Thank you for your kind words! We're delighted to hear that Michael and the rest of our staff made your stay enjoyable. We take pride in maintaining a clean and welcoming environment for our guests. If you ever find yourself back in the area, we'd love to welcome you again. Safe travels!#Stay Curious,Michael, Christine & Team

8/10 Good

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 5 nights in Mar 2024
Response from Christine on 9 Mar 2024
Hi Linda,Thank you for the recommendation! We're thrilled to hear that you had a positive experience with us. If you have any friends or family planning a trip to our area, please don't hesitate to send them our way. We appreciate your support and hope to welcome you back again in the future!#Stay Curious,Christine & Team

10/10 Excellent

Teoman

Stayed 5 nights in Feb 2024
Response from Christine on 9 Mar 2024
Hi Teoman,Thank you for the wonderful rating, we are thrilled to learn that you had a great time, we cant wait to host you again soon on your next adventure.#Stay Curious,Christine & Team

10/10 Excellent

Manoj, Rockwall

Travelled with family
Excellent staff, centrally located, very clean and well maintained property.
Stayed 3 nights in Mar 2024
Response from Jurate - Learning & Quality Manager on 7 Mar 2024
Hi Manoj, Thank you so much for the super cool rating!#stayconnected

10/10 Excellent

Rima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Jurate - Learning & Quality Manager on 7 Mar 2024
Hi Rima,Thank you for the awesome feedback! We cant wait to host you again soon in your favourite neighbourhood spot!

10/10 Excellent

Srdjan

Stayed 2 nights in Mar 2024
Response from Jurate - Learning & Quality Manager on 25 Mar 2024
Hi Srdjan,Thank you for your fantastic rating!#stayconnected

10/10 Excellent

Caitlin Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beautiful hotel. Staff was so friendly and professional. Loved everything at this hotel. The breakfast was great. The shower is amazing. The pool area was beautiful. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Christine on 3 Mar 2024
Hi Caitlin,Thank you for the awesomazing review and recommending, we are thrilled to learn that everything worked out perfect and that Hotel Indigo Dubai Downtown was a perfect match! we cant wait to host you again real soon!#Stay Curious,Christine & Team

10/10 Excellent

Waseem

Liked: Cleanliness, staff & service, property conditions & facilities
Best property I stayed at
Stayed 3 nights in Feb 2024
Response from Christine on 3 Mar 2024
Hello Waseem,Thanks for the wonderful feedback, we loved having you here and cant wait to host you again soon!#Stay Curious,Christine & Team

10/10 Excellent

Shanae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel and the staff is great. About a 20 minute walk to the Mall and there are many dining options nearby, as well as, in the hotel. I would stay here again and would recommend.
Stayed 6 nights in Feb 2024
Response from Jurate - Learning & Quality Manager on 1 Mar 2024
Hi Shanae,Thank you for your kind words! We're thrilled to hear that you had a pleasant stay at our boutique hotel! It's wonderful to know that you appreciated our convenient location and the dining options available nearby. We would be delighted to welcome you back for another fantastic stay in the future :)#Stay Connected

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Really great front desk staff. Answered a lot of questions for first time visitor.
Stayed 3 nights in Dec 2023
Response from Jurate - Learning & Quality Manager on 26 Feb 2024
Hi Charles,Thank you for 5 out of 5! We hope to host you again for another excellent stay soon.#Stay Connected

10/10 Excellent

Raed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior design of the hotel is unique. Rooms are well designed and furnished. Breakfast is of high quality.
Response from Jurate - Learning & Quality Manager on 26 Feb 2024
Hi Raed,We're delighted to hear that you appreciated the unique interior design of our hotel! It's wonderful to know that you enjoyed the high-quality breakfast as well. Thank you for sharing your positive experience!#StayCurious

8/10 Good

Rolinda

Hotel is nice and clean
Stayed 8 nights in Feb 2024
Response from Jurate - Learning & Quality Manager on 20 Feb 2024
Hi Rolinda,Thank you for your review! We hope to host you again soon!#Stay Connected

8/10 Good

Viral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Jurate - Learning & Quality Manager on 20 Feb 2024
Hi Viral,Thank you for your review, we hope to have the opportunity to host you again, and make sure you have an excellent stay!#StayConnected

2/10 Terrible

sukhdeep s.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christine on 8 Feb 2024
Hi Sukhdeep,We are truly sorry to learn from your rating that we did not meet your expectation during your recent stay. We hope that we will get another chance to host you again for a better experience.Warm regards,Christine

10/10 Excellent

Saiqa

Travelled with family
Liked: Amenities
Thoroughly enjoyed our stay at Hotel Indigo. Qe had a twin room on the third floor with views of the Creek. All of the staff were brilliant, especially Yadanar at the reception. The staff doing the housekeeping and serving breakfast were great also. They seemed to be happy and enjoy their roles. I hope the management/ owners realise the staff are an asset to the hotel. The hotel was within walking distance of Dubai Mall, but we used taxis for ease. The staff got us taxis and we didn't need to wait longer than a few minutes. I would stay here again and would recommend this to others.
Stayed 4 nights in Jan 2024
Response from Jurate - Learning & Quality Manager on 31 Jan 2024
Hi Saiqa,Thanks a million for sharing your wonderful experience at Hotel Indigo! We're thrilled to hear that you thoroughly enjoyed your stay and we appreciate your kind words about the housekeeping and breakfast service teams. Your recommendation means a lot to us, and we can't wait to welcome you back for another great stay!#Stay Curious

10/10 Excellent

Chante

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jurate - Learning & Quality Manager on 29 Jan 2024
Hi Chante,Thank you for your amazing rating! We look forward to hosting you again soon.#StayCurious

10/10 Excellent

Costin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great service , excellent location !
Stayed 3 nights in Jan 2024
Response from Jurate - Learning & Quality Manager on 23 Jan 2024
Hi Costin,Thanks a bunch for the great review! We're thrilled to hear you found Hotel Indigo excellent. Looking forward to hosting you again!#Stay Connected

10/10 Excellent

charmaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel EXCEEDED expectations across the board! I have traveled all over the world and this is one of the BEST HOTELS I have ever experienced! Bravo to everyone there...all stars!
Stayed 8 nights in Jan 2024
Response from Jurate - Learning & Quality Manager on 22 Jan 2024
Hi Charmaine,Wow! Thank you for the incredible feedback! We're absolutely thrilled to hear that our hotel exceeded your expectations and ranks among the best you've ever experienced. Your kind words mean the world to us, and we're grateful for your praise. We can't wait to welcome you back for another outstanding stay!Jurate

10/10 Excellent

Umara

Stayed 4 nights in Jan 2024
Response from Nodari on 7 Feb 2024
Hala Marhab Umara,We're thrilled to hear that you had a fantastic experience during your stay with us! Thank you for taking the time to share your positive feedback. We appreciate your high rating and hope to have the pleasure of welcoming you back again soon for another wonderful stay!"#Stay Vibrant,Nodari & Team

10/10 Excellent

Don

Stayed 2 nights in Jan 2024
Response from Jurate - Learning & Quality Manager on 13 Jan 2024
Hi Don,Thank you for your great rating! It was a pleasure hosting you, and we look forward to welcoming you again.#Stay ConnectedJurate

10/10 Excellent

Kevin, Arlington

Stayed 3 nights in Jan 2024
Response from Jurate - Learning & Quality Manager on 9 Jan 2024
Hi Kevin,Thank you for an awesome rating! We hope to see you soon again in your favourite neighbourhood spot!

10/10 Excellent

Babatunde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jurate - Learning & Quality Manager on 9 Jan 2024
Hi Babatunde,Thank you for taking your time to give us this awesome rating! We are looking forward to hosting you again!

10/10 Excellent

Harmeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jurate - Learning & Quality Manager on 31 Jan 2024
Hi Harmeet,Thank you for this perfect rating! It was a pleasure to have you and we are looking forward to hosting another memorable stay for you.#Stay Connected

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Christine on 7 Jan 2024
Hello Bob,Thank you for the wonderful rating, we look forward to hosting you soon!#Stay Curious,Christine & Team

8/10 Good

SULTAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check-in and check-out Room service was fast It is about a 12-minute walk from Dubai Mall Breakfast was not diverse and the tables were close to each other
Stayed 2 nights in Dec 2023
Response from Christine on 7 Jan 2024
Hello Sultan,Hello Bob,Thank you for the wonderful feedback, we look forward to hosting you soon!#Stay Curious,Christine & Team

10/10 Excellent

David

Stayed 4 nights in Dec 2023
Response from Jurate - Learning & Quality Manager on 19 Jan 2024
Hi David,Thank you for your fantastic rating! We look forward to hosting you again soon.#StayConnected

10/10 Excellent

Biniam

Stayed 5 nights in Dec 2023
Response from Jurate - Learning & Quality Manager on 16 Jan 2024
Hi Biniam,Thank you for this fantastic rating! It was a pleasure to host you, and we look forward to welcoming you again.Jurate

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ines Encarnacao on 27 Dec 2023
Hala Marhab Tania, Thank you for taking time to review Hotel Indigo Dubai Downtown. We are glad that you enjoyed your stay, and we look forward to seeing you again in 2024! Stay Curious, Ines EncarnacaoPA to General ManagerHotel Indigo Dubai Downtown

10/10 Excellent

Lori, Charlotte

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel - the service was superb and the room was spacious and charming. But the BEST part of the stay was the fabulous breakfast buffet every morning!
Stayed 4 nights in Dec 2023
Response from Christine on 21 Dec 2023
Hello Lori,I'm thrilled to hear that you had a fantastic experience at the hotel! Superb service, spacious and charming rooms, and a fabulous breakfast buffet – it sounds like you had a delightful stay! We cant wait to see you soon!#Stay Curious,Christine & Team

10/10 Excellent

Caroline Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christine on 21 Dec 2023
Hi Caroline,Thanks for the 5* rating, we are thrilled to learn that you had a great time. See you soon!#Stay Curious,Christine & Team

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
The best staff and the best hospitality in town
Response from Nodari on 7 Feb 2024
Hala Ahmed,We're honored by your glowing review! Thank you for your kind words about our staff and hospitality. Providing exceptional service is what we strive for, and we're thrilled to know that we could make your experience memorable. We appreciate your recognition and hope to have the pleasure of serving you again soon!#Stay Vibrant,Nodari Shakhadze

10/10 Excellent

Nicolas

Stayed 5 nights in Nov 2023
Response from Jurate - Learning & Quality Manager on 4 Jan 2024
Hello Nicolas,Thank you for talking the time to rate us! We loved having you here and we can't wait to host you again for another epic experience. #Stay Curious

10/10 Excellent

Asvini

Liked: Cleanliness, staff & service, property conditions & facilities
I like the outside bar
Response from Nodari on 7 Feb 2024
Hi Asvini,Thank you so much for taking your time for sharing your wonderful experience with us at Hotel Indigo Dubai Downtown. We are thrilled to know that you enjoyed your time at our pool bar. Your positive rating means a lot for us. We can't wait to host you soon again!#Stay Vibrant,Nodari Shakhadze

10/10 Excellent

Yunjian

Response from Jurate - Learning & Quality Manager on 13 Feb 2024
Hi Yunjian,Thank you for your fantastic rating! It was a pleasure to host you, and we are looking forward welcoming you again soon.#Stay ConnectedJurate