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Truly amazing experience. Very, very comfortable and cozy. Especially if you want to get away from the busy city life. The best place for your next staycation.
Mustafa
Stayed 7 nights in Mar 2020
Response from Ashok on 3 May 2020
Dear Valued Guest, Thank you very much for the amazing review about your experience at our Palace! Your feedback and recognition of our team in their efforts to provide exceptional service are highly appreciated. It was indeed our pleasure to have you as our guest and we look forward to welcoming you back soon to your Palace by the Sea.
Stay Safe Stay Healthy!
Dear Valued Guest, Thank you for the kind feedback. We truly appreciate the rating of your stay. We look forward to the pleasure of welcoming you very soon to renew this experience.
Stay Safe Stay Healthy!
Room was amazing, food was fabulous and the staff were very attentive and extremely friendly. Would recommend.
Verified traveller
Stayed 1 night in Mar 2020
Response from Hotel Management on 29 Mar 2020
Dear Valued Guest,
Thank you very much for the amazing review about your experience at our Palace!
Your feedback and recognition of our team in their efforts to provide exceptional service is highly appreciated.
It was indeed our pleasure to have you as our guest and we look forward to welcoming you back soon to your Palace by the Sea.
10/10 Excellent
Verified traveller
15 Mar 2020
Verified traveller
Stayed 5 nights in Mar 2020
Response from Hotel Management on 16 Mar 2020
Dear Valued Guest,
We are very delighted to read your very positive reviews about your experience at our Palace and would like to sincerely thank you for the high recommendation.
We look forward to many more opportunities to welcome you back to Your Palace by the Sea.
We stayed 1 night on the 6th of March 2020. The room was beautiful, extremely clean, well maintained with a lovely walk-in closet. The staff was extremely helpful and the hotel has a lovely vibe.
We’ll definetly be back.
Ciprian
Stayed 1 night in Mar 2020
Response from Hotel Management on 16 Mar 2020
Dear Valued Guest,
Thank you so much for the kind remarks about your experience, as I truly believe that it is the best recognition that our team can have for their hard work and for creating memorable experiences to each of our Guests whether for a stay at our Palace or dine at any of our beautiful restaurants.
Thank you once again for your visit and looking forward to your next adventure with us!
10/10 Excellent
Verified traveller
11 Mar 2020
Verified traveller
Stayed 2 nights in Mar 2020
Response from Hotel Management on 12 Mar 2020
Dear Valued Guest,
Thank you for the kind feedback. We truly appreciate your comments and top-rating about your stay.
We look forward to the pleasure of welcoming you very soon to renew this experience.
This place was heaven it’s sooo beautiful !! Would highly recommend
Sue
Stayed 4 nights in Feb 2020
Response from Hotel Management on 11 Mar 2020
Dear Sue,
Thank you very much for taking the time to share your experience at our Palace. It gives us pleasure to know that your enjoyed the unique elements of the Palace and authentic experiences designed exclusively for the guests of our Palace.
It was an honour having you as our guest and we certainly look forward to the opportunity of welcoming you back very soon.
Dear Ahmed Al,
Thank you for the lovely feedback! We strive to provide the highest level of service to each one of our valued guests. We are truly grateful that you have witnessed and experienced our hospitality and we hope to welcome you back very soon.
The property is very nice and good for a resort style family vacation. The rooms are very nice, well appointed and spacious. Technology wise they can be better.
The F&B staff is nice at the hotel.
But the front desk, guest services etc are quite slow and not quite the most efficient.
Overall though it’s a good hotel, and I recommend it for a family vacation.
Randeep Singh
Stayed 3 nights in Feb 2020
Response from Hotel Management on 4 Mar 2020
Dear Mr. Singh,
Thank you very much for taking the time to share your experience at our Palace. It was an honour having you as our guest and we certainly look forward to the opportunity of welcoming you back very soon.
Dear Dianne,
Thank you very much for your kind feedback. We are very grateful for being your no. 1 hotel in Dubai.
We hope to welcome you back very soon!
Beautiful hotel, highly decorative. A little bit quiet and sometimes lacking in atmosphere for it. Lovely rooms and amenities, lots of space. On site food options very expensive- I know Dubai in general is expensive but prices here are almost double, eg £8 for coffee. A’llonda restaurant has excellent food and service. All staff very helpful and keen to assist.
Verified traveller
Stayed 3 nights in Jan 2020
Response from Hotel Management on 3 Feb 2020
Dear Valued Guest,
Thank your very much for the feedback and please be assured that we will look into your comments about the coffee.
Fantastic hotel...excellent staff and facilities and would highly recommend and will be returning
Morgan
Stayed 6 nights in Dec 2019
Response from Emerald Palace Kempinski Dubai on 24 Dec 2019
Dear Morgan,
It is great to know that you have a great stay and we are happy to hear that you find our hotel recommending.Thank you once again for your support and do hope that I may have the opportunity to welcome you back.
This is truly a majestic hotel situated on the Palm. This is a signature property that is less than a year old. I would truly provide this property a 5 star rating but the F&B offer let's this property down. The executive chef truly needs to take control of this situation asap for all in hotel offers and the property needs to enforce a quality control program over the contract restaurants. Notwithstanding what was written above i was in contact with the F&B Associate Director and his Greek sensibility was very much appreciated and I have every confidence this property is in good hand. Also the service was a challenge at the start however this hotel offers a fantastic concierge service under the brand "Ladies in Red". With their assistance the service nightmare quickly became service excellence! I would certainly recommend getting to know this team when checking into the property to ensure a memorable service experience!
This property is 7* hotel we love this hotel near the the beach and swim pool is so big and is hot water and we love love to go again
Verified traveller
Stayed 5 nights in May 2019
Response from Managing Director on 7 Jun 2019
Dear Guest, Thank you very much for your visit and for taking the time to review us. The team and I certainly look forward to the opportunity of welcoming you back in the near future.
10/10 Excellent
Verified traveller
Travelled with family, Travelled with family and small children
Beautiful and luxurious! Ambience 👌! I enjoyed my experience
Mbela
Stayed 2 nights in May 2019
Response from Managing Director on 15 May 2019
Dear Mbela, Thank you for taking the time to share your feedback with us. I was pleased to see tat you had a luxurious experience during your stay. We hall look forward to welcoming you back to Your Palace by the sea soon.
Almost everything was perfect.
If anything could be improved it would be the service of the concierge - he gave us incorrect information on a couple of queries regarding hotel facilities and opening times.
Also, Expedia price quote did not include ALL taxes applicable, some taxes were included, but when we came to pay there was an additional 15% in taxes to add to the price.
Maria
Stayed 3 nights in May 2019
Response from Margaret Paul - Managing Director on 12 May 2019
Dear Maria, Thank you for sharing your rewarding and valued feedback with us here on Expedia. Rest assured that the team was once again briefed on overall general information to avoid the same from happening in the future. We look forward to welcoming you back soon.
I sincerely apologise for the possible challenges you have faced during your stay. It is evident that we have missed a few opportunities to exceed your expectations. We hope to welcome you back.
Good stay , but may be too new , the lift no so works
Ellen
Stayed 1 night in Apr 2019
Response from Emerald Palace Kempinski Dubai on 22 Apr 2019
Dear Ellen, Thank you for your review! I was delighted to see that you had a pleasant stay with us and happy to inform you that the issue with the elevator was resolved. We look forward to welcoming you back soon.
Response from Emerald Palace Kempinski Dubai on 22 Apr 2019
Dear guest, thank you for your review. We look forward to welcoming you back in the near future.
4/10 Poor
Hisham
4 Apr 2019
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hisham
Stayed 3 nights in Mar 2019
Response from Emerald Palace Kempinski Dubai on 22 Apr 2019
Dear Hisham, Thank you for taking the time to rate us here on Hotels.com. I do apologise for the possible challenges you have faced during your stay and would be grateful if you could share how those experiences could have been better. We do place a sincere effort in learning from the feedback of our guests and hope to have the opportunity to welcome you back in the future.
Plush new palace with all modern amenities. View was great Need to improve their Conceirge service - they were not aware of good restaurants outside palm area, reservation confirmation slip was given without address of the restaurant. Breakfast was same during all our four nights stay, except some cosmetic changes.
SK
Stayed 4 nights in Mar 2019
Response from Emerald Palace Kempinski Dubai on 22 Apr 2019
Dear SK, Thank you for sharing your feedback with us here on Expedia. I was pleased to see that you have overall enjoyed your stay with us while appreciating our spectacular views. Your comments were share with the respective departments, whom reviewed and implemented an action plan to avoid the same from happening in the future. We look forward to the opportunity to welcoming you back in the near future.
Great location. This is definitely a place I will visit again in the future.
Ron
Stayed 3 nights in Feb 2019
Response from Emerald Palace on 24 Feb 2019
Dear Ron,
It is a pleasure to read your comments and ratings regarding your recent experience with us at Emerald Palace Kempinski Dubai. Thank you.
It will be an honour to continue to welcome you to Your Palace by the Sea during your next visits.
Kind regards,
Sebastien Mariette
Managing Director
Response from Emerald Palace Kempinski on 21 Jan 2019
Dear Mariam, Thank you very much for your visit and for taking the time to review us. The honour of having you as our guest was all yours and the team and I certainly look forward to the opportunity of welcoming you back in the near future.
Kind regards,
Sebastien Mariette
Managing Director
Dear Valued Guest, Thank you for the kind feedback. We truly appreciate your top-rating about your stay. We look forward to the pleasure of welcoming you very soon to renew this experience.
Very friendly and helpful staff and great breakfast.
Verified traveller
Stayed 5 nights in Mar 2020
Response from Hotel Management on 11 Mar 2020
Dear Valued Guest,
Thank you for taking the time to provide us with a wonderful review following your recent stay. Your feedback and recognition of our team in their efforts to provide exceptional service is highly appreciated.
It was indeed our pleasure to have you as our guest and we look forward to welcoming you back soon to your Palace by the Sea.
Veldig flott hotell. Passer fint difor både voksne og barn!
Tor Helge
Stayed 7 nights in Feb 2020
Response from Hotel Management on 2 Mar 2020
Dear Tor Helge,
Thank you for the positive feedback! We strive to provide the highest level of service to each one of our valued guests. We are truly grateful that you have witnessed and experienced our hospitality and we hope to welcome you back very soon.
All has been fantastic. I loved everything in this hotel
Verified traveller
Stayed 5 nights in Feb 2020
Response from Hotel Management on 2 Mar 2020
Dear valued guest,
Thank you very much for the wonderful feedback. We are grateful you had wonderful stay with us.
My team and I certaionly looks forward welcoming you back soon to Your Palace by the Sea.