Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Delta Hotels by Marriott, Dubai Investment Park

4 out of 5
Delta Hotels by Marriott, Dubai Investment Park
Dubai Investment Park, Dubai

Reviews

8.4

Very good

Rating 10 - Excellent. 45 out of 96 reviews" "
Rating 8 - Good. 34 out of 96 reviews" "
Rating 6 - Okay. 9 out of 96 reviews" "
Rating 4 - Poor. 4 out of 96 reviews" "
Rating 2 - Terrible. 4 out of 96 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel in a good neighborhood
Stayed 15 nights in Mar 2024
Response from Delta Hotels by Marriott Dubai Investment Park Tea on 11 Apr 2024
Dear Aditya,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

8/10 Good

Munira

Stayed 6 nights in Feb 2024
Response from Delta Hotels by Marriott Dubai Investment Park Tea on 25 Mar 2024
Dear Munira,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

8/10 Good

Louis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Feb 2024
Response from Delta Hotels by Marriott Dubai Investment Park on 23 Feb 2024
Dear Louis,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

10/10 Excellent

Louayd Al

Liked: Cleanliness, staff & service, property conditions & facilities
Lot of construction!!!
Stayed 16 nights in Jan 2024
Response from Delta Hotels by Marriott Dubai Investment Park on 19 Feb 2024
Dear Louayd Al,Thank you for sharing your reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. Rest assured that your constructive comments have been taken on board positively by the respective departments and we sincerely do apologize for any disappointment caused.We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

10/10 Excellent

Saksham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean, near to metro. Lots of perks. Great staff
Stayed 4 nights in Feb 2024
Response from Delta Hotels by Marriott Dubai Investment Park on 19 Feb 2024
Dear Saksham,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and paid attention to their guests. The food was perfect (room service) the property is vary clean and peaceful.
Stayed 2 nights in Feb 2024
Response from Delta Hotels by Marriott Dubai Investment Park on 13 Feb 2024
Dear Khaled,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

10/10 Excellent

Sherif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and perfect service
Amazing stay at this hotel. Great service. everything was just perfect. Location was very central, staff were very friendly, and overall everything was great. Special thanks to Ahmed Hosny, Tarek, Hossam, and Mohamed Khaleefa. The housecleaning staff were also exceptional.
Stayed 5 nights in Jan 2024
Response from Delta Hotels by Marriott Dubai Investment Park on 19 Jan 2024
Dear Sherif,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

10/10 Excellent

Khaled

Stayed 2 nights in Jan 2024
Response from Delta Hotels by Marriott Dubai Investment Park on 19 Jan 2024
Dear Khaled,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

8/10 Good

DINESH

Stayed 9 nights in Dec 2023
Response from Delta Hotels by Marriott Dubai Investment Park on 10 Jan 2024
Dear Dinesh,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
It is accessible by the metro
Stayed 1 night in Dec 2023
Response from Delta Hotels by Marriott Dubai Investment Park on 2 Jan 2024
Dear Andreas,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

10/10 Excellent

Relen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean hotel and staffs are wonderful
Stayed 3 nights in Dec 2023
Response from Delta Hotels, Dubai Investment Park Team on 27 Dec 2023
Dear Relen,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Delta Hotels by Marriott, Dubai Investment Park on 13 Feb 2024
Dear Nuno, Thank you so much for taking the time to provide positive feedback. We are very much looking forward to welcoming you back on our property.Warm regards, Delta Hotels by Marriott, Dubai Investment Park

8/10 Good

martin

Response from Delta Hotels by Marriott, Dubai Investment Park on 13 Feb 2024
Dear Martin, Thank you so much for taking the time to provide positive feedback. We are very much looking forward to welcoming you back on our property.Warm regards, Delta Hotels by Marriott, Dubai Investment Park Team

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment we arrived at the hotel we were made to feel welcome and special, anything you wanted or needed the staff went out of their way to make sure that we had it, nothing was a hassle. When we return to Dubai, which we will do in the future, will use this hotel again. This hotel has a 4 star rating on your site but the staff made it feel more like a 5 star+.
Stayed 2 nights in Nov 2023
Response from Delta Hotels by Marriott Dubai Investment Park on 12 Dec 2023
Dear Jason,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park.We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit.We are very much looking forward to welcoming you back to our property.With warm regards,

10/10 Excellent

Imtiaz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean hospital
Stayed 7 nights in Oct 2023
Response from Delta Hotels, Dubai Investment Park Team on 25 Dec 2023
Dear Imtiaz,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. Our team will be pleased to read your wonderful compliments on the genuine hospitality provided by our associates.We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

8/10 Good

frank, Plantation

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff from the guys opening the doors for you,the front desk staff and cleaning crew,they do an amazing job,the only reason I gave them an overall 4 stars and not 5 is because of the outdated furniture and little bit damaged in the room but like I said is an excellent hotel to stay that’s the reason I stayed 10 nights and would come back again if visiting Dubai another time and of course I would recommend it without hesitation to anyone. Very important and I almost forgot,you have the investment park metro station 5 minutes by walk from the hotel. Thank you very much delta hotel investment park staff.
Stayed 10 nights in Oct 2023
Response from Delta Hotels, Dubai Investment Park Team on 25 Dec 2023
Dear Frank,Thank you for sharing your positive reflections on your recent stay at Delta Hotels by Marriott Dubai Investment Park. Our team will be pleased to read your wonderful compliments on the genuine hospitality provided by our associates.We invite you to contact us for your next stay to further our connection. This ensures we can offer a personal touch and a flawless experience on your upcoming visit. We are very much looking forward to welcoming you back to our property.With warm regards,Delta Hotels by Marriott Dubai Investment Park Team

6/10 Okay

Vahid

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
hotel is so far to malls and famous shops. and it is not breakfast included. but its so clean and staffs are so kind and polite
Stayed 3 nights in Oct 2023

4/10 Poor

EMILE, Washington

Business traveller
Disliked: Property conditions & facilities
Huge lack of room service personel. .Rooms are not done on time Management seems unprofessiinal for a 4 stars hotel. Barely 3 stars Wont come back
Stayed 10 nights in Oct 2023

4/10 Poor

Muhammad

Disliked: Cleanliness, staff & service
Stayed 6 nights in Sep 2023

8/10 Good

Dennis, east hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet seat can be upgraded.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carlos

Stayed 4 nights in May 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location to the train and the staff were very professional.
Stayed 3 nights in Apr 2023

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
More of a business hotel, the pool consists of a small pool and a few sunbeds. The area around the hotel consists of an industrial area and gated communities. To downtown, you need about 1h30 by public transport. Staff really very friendly and accommodating, you really can't do better.
Stayed 15 nights in Mar 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Very disappointed
The first impression was bad. I was asked by the person who received us from the front entrance to proceed to check-in and the far eastern receptionist refused to entertain us even though I was asked to proceed after she had finished entertaining someone before us in a rude way. On my second night, I was surprised that my room was not cleaned. I call to ask the reason and I was told that it is cleaned on request! I said I was not informed about this rule when I checked in. The room was not as clean as it was ranked. Overall we were very disappointed.
Stayed 2 nights in Mar 2023

8/10 Good

Kirandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was pleasant. The staff was really helpful and made the stay worth it.
Stayed 5 nights in Feb 2023

10/10 Excellent

Mohamad

Stayed 1 night in Jan 2023

6/10 Okay

Stephen, ALPHARETT

Business traveller
Liked: Staff & service, amenities
The restuarant and bar are very nice. The bed is good.

2/10 Terrible

Carmen

Disliked: Staff & service
Stayed 1 night in Jan 2023

8/10 Good

Adrian Cole FZ LLE

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel with good size rooms and friendly staff. Unfortunately I arrived late at night to find the bathroom sink blocked. This should have been obvious to the cleaner.
Stayed 1 night in Jan 2023

10/10 Excellent

Grigory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely atmosphere and very friendly staff, delicious food and the best housekeeping. Will come back again!
Stayed 13 nights in Dec 2022

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly especially Mr Miguel in the reception on checkout. He asked us how they could improve and took our suggestions with great professionalism.

10/10 Excellent

Sudhish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Amin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good

10/10 Excellent

Tahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 4 nights in Nov 2022

8/10 Good

Shaker

Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice but not great
It was good and close to the the expo 2020
Stayed 3 nights in Mar 2022

4/10 Poor

Wafa

Disliked: Cleanliness, staff & service, room comfort
Bad cleaning service and dirty place
The place was dirty the seats where full of dirty spots and cleaning services was very bad they even not washing the cups after using it for two days
Stayed 4 nights in Mar 2022
Response from Maisan Team on 8 Apr 2022
Dear Guest, Thank you for your feedback. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We have addressed your concerns to the respective departments, who will make sure that it is immediately rectified. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

8/10 Good

MAGDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the smiling faces that meet me at every corner of the hotel. They are always ready to give you a hand.
Stayed 7 nights in Mar 2022
Response from Maisan Team on 8 Apr 2022
Dear Guest, thank you very much for taking the time to share your feedback in regards to our team members. We are delighted that you enjoyed your overall experience at our hotel. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

6/10 Okay

Erica

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Ok I guess
The hotel was mediocre. We had to ask them to replenish towels that house keeping removed. The also had to be asked to restock the toiletries.
Stayed 5 nights in Mar 2022
Response from Maisan Team on 8 Apr 2022
Dear Guest, we thank you for the feedback and rest assured that your review will be shared to all the team members. It is only through feedback such as yours that we are able to maintain and indeed to improve upon the service that we provide to our guests. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there only for one night, arrived, went to bed, had breakfast in the morning and left. I didnt get a chance to see much of the hotel but I found the room incredibly spacious and clean, everything brand new, service at the restaurant was very good, very polite and trained staff, same with check in and check out.
Stayed 1 night in Mar 2022
Response from Maisan Team on 8 Apr 2022
Dear Guest, thank you very much for taking the time to share your feedback in regards to our team members. We are delighted that you enjoyed your overall experience at our hotel. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

8/10 Good

Robert, Kaneohe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was satisfactory. My room had a safe, mini-fridge, and an electric kettle along with instant coffee and some tea bags. I had an iron and ironing board sent up to the room. Location is convenient to the Metro with the station being only a couple of minutes away on foot, however the ride to Centrepoint will take a long time. The area surrounding the hotel property is kind of dirty. You can't walk to the metro or to the adjacent hospital without walking through sand. There's a lot of construction going on that seems like it's a long way from completion. As of March 2022 the restaurant was only open for breakfast. The food was good but the prices seemed high and the serving sizes small. I started going to the Premier hotel restaurant next door which had a good buffet breakfast for only $16 US. The restaurants at Premier were also open for dining well into the evening. My only real complaint about the hotel is the shower. Only the front half of the shower has a glass partition. Every time I showered water would spray onto the floor making a bit of a mess. As of March 2022 I had to get a COVID test to travel back to the US. Going out of the hotel to the left the next building is the NMC Hospital Blue where you can get a COVID test for a fee. Unfortunately their electronic system for delivering results didn't work. I had to go out of the hotel to the RIGHT to a different hospital, NMC Hospital DIP to receive a paper copy of my results the next day.
Stayed 6 nights in Mar 2022
Response from Maisan Team on 8 Apr 2022
Dear Guest, thank you very much for taking the time to share your feedback in regards to our team members. We are delighted that you enjoyed your overall experience at our hotel. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

8/10 Good

Nova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Maisan Team on 8 Apr 2022
Dear Guest, thank you very much for taking the time to share your feedback in regards to our team members. We are delighted that you enjoyed your overall experience at our hotel. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

8/10 Good

Eldar

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice rooms, but the restaurant...
To cut it short - goog location for the golfers, nice clean rooms. There was a tile flooring in my room, but no slippers are provided. Restaurant is a joke, eat somewhere else.
Stayed 4 nights in Mar 2022
Response from Maisan Team on 8 Apr 2022
Dear Guest, thank you very much for taking the time to share your feedback in regards to our team members. We are delighted that you enjoyed your overall experience at our hotel. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

2/10 Terrible

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the concierge hasn't gotten back to my email regarding forgotten items in the room. phone in room didn't work for calls and I had business calls I needed to make
Stayed 3 nights in Mar 2022
Response from Maisan Team on 8 Apr 2022
Dear Guest, Thank you for your feedback. We have noted your concerns and addressed it to the concerned department who will make sure that the same is rectified. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maisan Hotel is a thumbs up! 👍
The hotel is 3 minutes walk from the metro and very near to expo Dubai. We really love the ambiance of the hotel, it was nice and quiet. ❤️
Stayed 1 night in Feb 2022
Response from Maisan Team on 9 Mar 2022
Dear Guest, thank you very much for taking the time to share your feedback in regards to our team members. We are delighted that you enjoyed your overall experience at our hotel. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

6/10 Okay

Roberto

Liked: Cleanliness, property conditions & facilities, room comfort
EXPO 2020
The stay was just okay, nothing great about it. The staff was friendly and the restaurant food was okay, We were there to visit EXPO 2020 and the hotel is very conveniently located a 5 minute walk to the train station stop 74. We took the 15 minute train ride to train station 76 where the EXPO.
Stayed 5 nights in Feb 2022
Response from Maisan Team on 9 Mar 2022
Dear Guest, thank you very much for taking the time to share your feedback in regards to our team members. We are delighted that you enjoyed your overall experience at our hotel. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

8/10 Good

Rajasundari

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the Metro. Breakfast is available at the property.
Stayed 5 nights in Feb 2022
Response from Maisan Team on 9 Mar 2022
Dear Guest, thank you very much for taking the time to share your feedback in regards to our team members. We are delighted that you enjoyed your overall experience at our hotel. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money for those wishing to visit Expo 2020 which is only one stop on metro ( less than ten minutes) station is six minutes walk from hotel. everything was clean and well maintained
Stayed 7 nights in Feb 2022
Response from Maisan Team on 9 Mar 2022
Dear Guest, thank you very much for taking the time to share your feedback in regards to our team members. We are delighted that you enjoyed your overall experience at our hotel. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

10/10 Excellent

Karama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Maisan Team on 9 Mar 2022
Dear Guest, thank you very much for taking the time to share your feedback in regards to our team members. We are delighted that you enjoyed your overall experience at our hotel. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did a 2 night stay while visiting Expo2020. Great location for Expo. 5 min walk to Metro and 1 stop from Expo station which puts you right at the entry gate to the Expo. Hotel and room was super clean and nicely appointed. Value for price was wonderful. Staff was friendly and professional. Ticked all the boxes for my needs!!!
Stayed 2 nights in Feb 2022
Response from Maisan Team on 9 Mar 2022
Dear Guest, thank you very much for taking the time to share your feedback in regards to our team members. We are delighted that you enjoyed your overall experience at our hotel. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team

4/10 Poor

Verified traveller

Hilariously bad customer service
They woke me up at 3am by calling repeatedly. Apparently they made an error on their end and gave me the wrong room, and then decided that 3am was the time to call me to try to figure this out. This had a big impact on my night and the following day, so I asked them to extend my stay for free. They didn't respond to my query for two days (they could have replied to my email or left messages on my hotel phone, but did not), and when they finally did respond, they said they weren't able to do anything to make up for my trouble --- except for allowing me to keep the suite I was assigned. So, OK... The way you're trying to make up for waking me up at 3am and ruining my day is in not forcing me to pack up and leave the room that you assigned me? And then the manager on duty, Waseem, tried to blame me, telling me that I should have gone back to the front desk after I was assigned the wrong room --- as if I know the hotel well enough to be able to know one room from another? And as if it would be my role as a customer to question the room I was given? Impressively bad service - so bad it comes back around to almost being funny. I would definitely not recommend staying here.
Stayed 3 nights in Feb 2022
Response from Maisan Team on 9 Mar 2022
Dear Guest, we thank you for the feedback and rest assured that your review will be shared to all the team members. It is only through feedback such as yours that we are able to maintain and indeed to improve upon the service that we provide to our guests. We all look forward to welcoming you back to the Maisan Hotel. Thank you and Best Regards, Maisan Team