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Citymax Hotel Al Barsha at the Mall

3.0 star property
A convenient urban retreat just steps from Mall of the Emirates, where travelers can enjoy shopping adventures and even indoor skiing in Dubai

Choose dates to view prices

Citymax Hotel Al Barsha at the Mall places travelers next to world-class shopping. Enjoy in-room WiFi to stay connected, and visit City Cafe for coffee or a meal. The helpful staff enhances the experience, with Ski Dubai's indoor snow sports just minutes away.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is RM110
RM146 total
includes taxes & fees
21 May - 22 May

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Reception
Citymax Hotel Al Barsha
Al Barsha
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
8.2 out of 10, Very good, 72 reviews
The price is RM110
RM146 total
includes taxes & fees
31 May - 1 Jun
Citymax Hotel Al Barsha
Compare similar properties

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Per local law, all guests staying at this hotel must present a valid original passport, Emirates ID (for UAE residents), or original National ID card from the following GCC countries: Kuwait, Bahrain, Oman, Saudi Arabia, and Qatar.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 4 and younger eat free breakfast
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 10.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 10.00 for the first bedroom per night, and increases by AED 10.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 30 for adults and from AED 15 for children
  • Airport shuttle fee: AED 200 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Citymax Hotel Al Barsha at the Mall pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Citymax Hotel Al Barsha at the Mall?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Citymax Hotel Al Barsha at the Mall on 21 May 2026 start from RM110, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Citymax Hotel Al Barsha at the Mall?

Self-parking is free at this property.

What time is check-in at Citymax Hotel Al Barsha at the Mall?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Citymax Hotel Al Barsha at the Mall?

Checkout is at noon.

Does Citymax Hotel Al Barsha at the Mall provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 200 per vehicle applies.

Where is Citymax Hotel Al Barsha at the Mall located?

Located in Al Barsha, this hotel is within a 15-minute walk of Ski Dubai and Mall of the Emirates. Burj Al Arab is 2.5 mi (3.9 km) away. Mall of the Emirates Station is 13 minutes by foot and Mashreq Metro Station is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.4

Cleanliness

8.2

Location

8.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 261 out of 878 reviews
Rating 8 - Good. 379 out of 878 reviews
Rating 6 - Okay. 161 out of 878 reviews
Rating 4 - Poor. 48 out of 878 reviews
Rating 2 - Terrible. 29 out of 878 reviews

Reviews

Verified

8/10 Good

Yousuf E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Suhail

Liked: Cleanliness, property conditions & facilities
Excellent staff and customer service, Jenni made special effort to make our stay memorable. The hotel and rooms are clean. Only downside was small room size, limited wardrobe space and bed/mattress quality poor. There’s also a dance club on the main floor which gets noisy so for sensitive sleepers this could be a problem.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel at a great location
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Location close to the mall of the emirates and nice restaurants
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Perfect location, very clean, very nice service. Nice support from staff
Stayed 7 nights in Feb 2025
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception are kind, professional and helpful, in particular Fatiha, Esam and Faith. Itwould be nice to have detox water at the reception, as in Rove and Ibis three-star hôtels, as well as tissues, because it is blister ing hot and humidity outside.
Stayed 1 night in May 2025
Verified

6/10 Okay

Muhammad

Reasonable for a one night stay. Staff was helpful. Rooms are somewhat small, and smell a bit. We arrived late after midnight and the Room wasn't ready. We had to wait for a while until the room is ready. I didn't like the idea of that extensive ID verification for every one staying, but it seems a common thing among hotels in the region.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Hanadi

Liked: Cleanliness
Excellent
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 4 nights in Jan 2026
Verified

8/10 Good

BYRON

Liked: Cleanliness
Good property.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Kristian

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and amazing location as it is right behind emirates mall! The road to the hotel is so packed during peak hours with heavy traffic. Breakfast was good and diverse
Verified

10/10 Excellent

Phillip S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Oct 2023
Verified

2/10 Terrible

Anthony

Disliked: Property conditions & facilities
I arrived at 4 am with prior notice and my room was still not ready. They gave me a different room and promised to switch me later. Upon entering the room it looked very little like the images. The furniture was worn, faded and in rough shape. When I tried to take a shower the water scalded me and I burnt my arm. It would not cool. Additionally the shower quickly flooded. When I complained they found another room for me. I was told that the weather caused the hot water. At 4 am it was hot enough to burn. Upon going to the new room I was able to get cool water but the shower head was broken and would raise above my chest. And again it flooded, to which maintenance said they all flood. I got about 30 minutes of sleep on the rock hard bed before I packed up and checked out. Moving to a different hotel.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Bram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good and clean and surrounding area was nice to explore. I’m easy going and just take it one day at a time and so when things are okay I am okay as well. I’m pretty sure I already had given a review, but whatever it was all good. Thank you.
Stayed 3 nights in Apr 2026
Verified

2/10 Terrible

Shadi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aqua fredda sporco
Stayed 1 night in Apr 2026
Verified

8/10 Good

lucio

Liked: Cleanliness, amenities
La zona dove si trova l'hotel la conoscevamo, posizionata vicinissima al Mall of the Emirates e quindi alla fermata della metro, fondamentale per gli spostamenti se si opta prevalentemente per questo mezzo. L'hotel offre delle camere spartane e un po' datate, ma bisogna considerare anche il prezzo vantaggioso nel nostro caso rispetto alla media. La pulizia in generale è risultata ottima. La colazione a buffet l'ho trovata eccellente, non ci ha delusi. Al nostro arrivo la camera assegnataci, però, è risultata, (sarà stato un caso), parecchio rumorosa probabilmente per assembramenti in strada di riders, locale con musica etc. Ma qui ci è venuta in aiuto la reception tramite la gentile Leonora che ha provveduto ad un cambio stanza immediato e da li è andato tutto bene. Approfitto per ringraziarla dell'assistenza che ha saputo darci e dei suoi modi professionalmente garbati. Consiglio questa struttura? Si, se cercate essenzialmente una struttura di compromesso tra la praticità ed economicità.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Nicolas A

Liked: Cleanliness, staff & service, amenities
El hotel está renovado, la habitación es pequeña pero práctica. Muy buena limpieza. Su personal es muy atento especialmente el de limpieza. Muy recomendable la zona donde está el hotel. Accesible de muchas maneras. Esta cerca de un mall y de una estación de metro.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente experiencia

Mi reciente estadía en el Hotel Citymax Al Barsha fue una experiencia verdaderamente grata. Desde nuestra llegada, fuimos recibidos con una atención cálida, profesional y llena de hospitalidad. Un agradecimiento muy especial para Leonora, Stella y Fatiha, tres joyas en la recepción que nos trataron como auténticos reyes, siempre con una sonrisa y una disposición admirable. Y, por supuesto, gracias al manager Ahmed Farik, por liderar un equipo que realmente se esfuerza por brindar un servicio de clase mundial. El lobby del hotel tenía un aroma encantador que invitaba a quedarse, a relajarse, a disfrutar. El ambiente era acogedor y moderno, ideal tanto para viajeros de negocios como de placer. El desayuno fue excelente, y todo el personal del restaurante nos atendió con una amabilidad espectacular, atentos a cada detalle. La única observación que tengo es respecto a las camas en las habitaciones dobles, que me parecieron un poco pequeñas, como si estuvieran pensadas más para niños que para adultos. Fuera de eso, todo lo demás fue impecable. La ubicación del hotel es lo mejor que tuvimos, llena de restaurantes, tiendas de compras y una cercanía de dos Mall de los más conocidos de Dubai Emirates y Dubai Mall Gracias por hacer de nuestra visita a Dubái una experiencia aún más especial. ¡Espero volver pronto y recomendaré el hotel con entusiasmo a todos los que viajen a esta hermosa ciudad! — Francisco Montás Echolatino Viajes
Stayed 2 nights in Apr 2025
Verified

8/10 Good

SHUNSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ジャワールームの排水

他の方もご指摘の通り、シャワーの排水が悪く、弱い水圧にもかかわらず、トイレ、洗面エリアまで水浸しになります。 なぜここまで排水が悪いのかと気になり、排水溝を見たところ、謎の蓋が。 蓋を外すと気持ちよく流れました。 また4階のお部屋でしたが、夜中もクラクションが鳴り、騒音が気になりました。
Stayed 2 nights in Feb 2025
Verified

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay, the hotel is clean and the location is fantastic!
Stayed 7 nights in May 2022
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located very close to the Mall of the Emirates (just across the road). Downside is traffic can be bad at peak times. Rooms on the small side, but adequate and very clean. Two bars onsite (one sports and one with live music) both reasonably priced (for Dubai). Hotel breakfast also reasonably priced (for Dubai) - but hot choices a little limited. Roof top pool nice size (15m) and very clean, only downside is limited sun bed space. Owing to Covid, only 12 at a time permitted in the pool area on sunbeds (with no more than 8 of those in pool).
Stayed 12 nights in Oct 2021
Verified

6/10 Okay

Jean Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hotel propre avec un bon service. Bon rapport qualité/prix et très bien situé. MAIS exiger une chambre à l'avant, sinon achetez-vous des bouchons car très bruyant à l'arrière !
Stayed 7 nights in Nov 2021
Verified

4/10 Poor

Yafil Mubarak

Disliked: Amenities
What is unique about this property is the location and sports bar. I didn't like the towels, they were too old, the room was tiny in conoarison to other rooms that seem more spacious, the bathroom was poorly installed and my safe didn't work. Honestly i am never going back after this second time.
Stayed 3 nights in Oct 2021