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Reviews of Carlton Palace Hotel

5 out of 5
Carlton Palace Hotel
Al Maktoum Street, P.O, Box 56262, Dubai

Reviews

8.2

Very good

Rating 10 - Excellent. 388 out of 1001 reviews" "
Rating 8 - Good. 385 out of 1001 reviews" "
Rating 6 - Okay. 125 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Ehab, Mississauga

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the opportunity to stay at the Carlton Palace Hotel in Dubai, and unfortunately, my experience left much to be desired. From the moment I entered the hotel, I couldn't help but notice the outdated facilities that desperately need renovation. The entire hotel seemed worn out and in dire need of a facelift. The room I stayed in was a stark reflection of this aging facility. The furniture looked tired, and the overall decor felt outdated. The lack of modern amenities was disappointing, especially considering the premium price I paid for my stay. The bathroom, in particular, looked like it had seen better days, with signs of wear and tear evident everywhere. Aside from the physical state of the hotel, the service I received was equally subpar. The staff, though polite, seemed overwhelmed and understaffed. This resulted in slow service, particularly in the hotel's dining areas. The restaurant staff appeared harried, and the quality of service suffered greatly. Additionally, I must highlight another significant issue during my stay at the Carlton Palace Hotel in Dubai: the severely limited and inconvenient car parking space. Finding a parking spot was a nightmare, primarily due to the inadequate size and layout of the parking area. The spaces were incredibly narrow and cramped, making it extremely challenging to maneuver even a standard-sized vehicle. One of the aspects that deeply disappointed me during my stay at the Carlton Palace Hotel was the breakfast buf
Stayed 3 nights in Oct 2023
Response from Ahmad Asaad Director of Operations on 21 Oct 2023
Dear Ehab,We would like to thank you for taking the time to offer us your honest feedback. It is with great concern to note that your stay wasn't perfect due to our service. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.Best Regards,Ahmad AsaadDirector of Operations

6/10 Okay

Anton

Business traveller
Disliked: Cleanliness
The location is nice, the hotel design is unique and cool - like having multiple palaces stacked on top of each other. Use the glass elevator to appreciate
Stayed 1 night in Oct 2023
Response from Ahmad Asaad on 18 Oct 2023
Dear Anton,We appreciate that you have taken the time to write a review for Carlton Palace Hotel. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit.Kind Regards,Ahmad AsaadDirector of Operations

6/10 Okay

Ossam

Business traveller
Disliked: Amenities, property conditions & facilities
Cost per night is good
Stayed 8 nights in Sep 2023
Response from Ahmad Asaad Director of Operations on 25 Sept 2023
Dear Ossam,Thank you very much for choosing to stay at Carlton Palace Hotel, although it was with concern to note that you were not fully satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

10/10 Excellent

Hamid

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Ahmad Asaad Director of Operations on 25 Sept 2023
Dear Hamid,Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Carlton Palace Hotel.Kind regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai stopover
Horrible experience, staff at check in counter, air conditioning, furniture, room cleanses not justified as 5 star rating. It should be 2 stars. I won’t recommend to stay here, Dubai had much better choices.😐
Stayed 1 night in Sep 2023
Response from Ahmad Asaad Director of Operations on 19 Sept 2023
Dear Guest,Thank you for choosing to stay at Carlton Palace Hotel and for bringing your review to our attention. It is with great concern to note that you were not fully satisfied with your room and the experience. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.With Kind Regards,

10/10 Excellent

Karim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ahmad Asaad Director of Operations on 15 Sept 2023
Dear Karim,Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Carlton Palace Hotel.Kind regards,

6/10 Okay

Ossam

Business traveller
Disliked: Cleanliness, amenities
Location is yhe most abvious pro
Stayed 6 nights in Aug 2023
Response from Ahmad Asaad on 15 Sept 2023
Dear Ossam,Thank you for choosing to visit Carlton Palace Hotel. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better.With kind regards,

10/10 Excellent

Samer

Stayed 1 night in Jul 2023
Response from Ahmad Asaad on 27 Jul 2023
Dear Samer,Thank you very much for taking the time to rate Carlton Palace Hotel with 5 stars, we are glad to know that you have had an amazing stay.We value your feedback and look forward to welcoming you back soon.Best regards,

10/10 Excellent

Qamar, Springfield

Liked: Staff & service, amenities, property conditions & facilities
Over all it was ok.
Stayed 1 night in May 2023
Response from Ahmad Asaad Director of Operations on 19 May 2023
Dear Qamar,We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at Carlton Palace Hotel will be a pleasant journey. Best regards,

2/10 Terrible

Mahmoud

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconvenient mattress Rooms bad smell Bad groceries at the breakfast Room in- cleanness ….Etc Will never go there again
Stayed 2 nights in Mar 2023
Response from Ahmad Asaad on 17 Mar 2023
Dear Mahmoud,Thank you for taking the time to write and post your review. It is with great concern to note that you were not fully satisfied with the breakfast. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.With Best Regards,

6/10 Okay

Nishanth kannambally

Business traveller
Disliked: Staff & service
Not a great place , smoking smell everywhere, reception teams no idea how to search the biking ref, no professionals at al
Stayed 2 nights in Mar 2023
Response from Ahmad Asaad on 6 Mar 2023
Dear Nishanth kannambally,Thank you for choosing to stay at Carlton Palace Hotel and for posting your review. We have taken into consideration your comments . Hope you could give us another opportunity in the future to welcome you back.With sincere regards,

2/10 Terrible

Abidemi A

Stayed 6 nights in Feb 2023
Response from Ahmad Asaad on 17 Mar 2023
Dear Abidemi A,We would like to extend our deepest apologies for your dissatisfaction. If you decide to visit us again, you can be sure that we will do our best to ensure that it does not happen again. Yours sincerely,

8/10 Good

faisal

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Everything else was good service cleanness just the bed was ridiculously hard can't sleep well paying for 4 stars hotel
Stayed 2 nights in Feb 2023
Response from Ahmad Asaad on 2 Mar 2023
Dear faisal,Thank you very much for your kind rating. We are glad to know that you enjoyed your stay with us and that our service contributed to your positive experience. We would love to welcome you back in the nearest future.With Best Regards,

2/10 Terrible

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ahmad Asaad on 2 Mar 2023
Dear Jose,We are truly saddened to realize that you were disappointed with your overall stay and that we were unable to perform the level of service you unquestionably deserve to receive. We are hoping to have more opportunities in future to welcome you back. Best Regards,

2/10 Terrible

Fattah

Disliked: Staff & service, property conditions & facilities
The hotel canceled my reservation without any notice or explanation!
Stayed 2 nights in Jan 2023
Response from Ahmad Asaad on 2 Mar 2023
Dear Fattah,Thank you for choosing to visit Carlton Palace Hotel. However, it was with concern to note that you were not satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better.With kind regards,

2/10 Terrible

Mohamed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not cleaned and it’s not 5 stars hotel never
Rooms not clean Smell very bad Fridge not working and very bad smell WC very bad
Stayed 3 nights in Jan 2023
Response from Ahmad Asaad on 2 Mar 2023
Dear Mohamed,Thank you for taking time and reviewing your stay. We appreciate your feedback and will address all the issues right away! We hope to see you again at Carlton Palace Hotel. Yours sincerely,

8/10 Good

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, except some basic fasilities missing
Stayed 2 nights in Dec 2022
Response from Ahmad Asaad on 2 Mar 2023
Dear Jasbir,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Carlton Palace Hotel.Kind regards,

8/10 Good

Girardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from Ahmad Asaad on 29 Nov 2022
Dear Girardo.Thank you for the warm feedback on your recent stay with us. It is delighful to learn that you had a great stay.We hope to see you again at Carlton Palace Hotel,Warm regards,

8/10 Good

Gary

Stayed 1 night in Sep 2022
Response from Ahmad Asaad on 2 Mar 2023
Dear Gary, Thank you for the positive feedback. We work hard to offer a warm welcome and make you happy. Hopefully you'll visit us again on your next trip. Kind Regards,

2/10 Terrible

William

Travelled with group
Disliked: Staff & service
I paid for 2 weeks, but only stayed there 2 nights. They haven’t refunded me back. Very unhappy
Stayed 14 nights in Mar 2022
Response from Ahmad Asaad on 29 Nov 2022
Dear William,Thank you for taking time and reviewing your stay. We appreciate your feedback and will address all the issues right away! We hope to see you again at Carlton Palace Hotel. Yours sincerely,

8/10 Good

Ajmal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but generally good
Stayed 2 nights in Feb 2022
Response from Ahmad Asaad on 29 Nov 2022
Dear Ajmal,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Carlton Palace Hotel.Kind regards,

2/10 Terrible

Waseem

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever.
It is the worst hotel to stay in Dubai. Their rooms are extremely dirty, bathroom shower floods the entire bathroom, the reception at the hotel have an extremely bad attitude and dont care if your not happy with the stay. I had a really bad experience staying at this hotel and there are too many issues for me too list here. Bottom this is an extremely bad hotel to stay at. Do yourself a favor and stay away from this hotel. They have a 5 star rating which they probably got 30 years ago and have since dropped their standards. They are not even worth 1 star.
Stayed 16 nights in Nov 2021

8/10 Good

Inthiaz

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel with great staff. The restaurant was a bit expensive
Stayed 14 nights in Nov 2021
Response from Ahmad Asaad on 29 Nov 2022
Dear Inthiaz,Let us thank you for recommending Carlton Palace Hotel after the experience you had with us! It was concerning to find out that you weren't fully satisfied with our restaurant prices. But on the other hand, your comments about our staff and our hotel are very much appreciated. We hope to have the chance to welcome you back at Carlton Palace Hotel in the nearest future.Best Regards,

4/10 Poor

Kenya

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast buffet was delicious! Service of agent at counter so unprofessional! The safe in the room and the fridge didn't work. It was too risky carrying the passports with us anywhere we went. Milk for my little one went bad. There was mold in the shower.
Stayed 6 nights in Nov 2021
Response from Ahmad Asaad on 29 Nov 2022
Dear Kenya,Thank you very much for sharing your feedback about your stay at Carlton Palace Hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to ensure that all our guests leave our property satisfied and that they have a wonderful experience, however it seems that on this occasion we let ourselves down. We hope you can give us an opportunity to change your perception into a positive one. Warm regards,

4/10 Poor

Baker

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
- dirty towels - unventilated room - dirty room window - low quality TV signal/screen
Stayed 4 nights in Nov 2021
Response from Ahmad Asaad on 29 Nov 2022
Dear Baker,We are truly saddened to realize that you were disappointed with your overall stay and that we were unable to perform the level of service you unquestionably deserve to receive. We view your feedback as a crucial opportunity to improve our services at all levels. In this light, we would like to thank you very much for your review and taking the time to share your experience with us on this platform. We are hoping to have more opportunities in future to welcome you back. Best Regards,

10/10 Excellent

najib

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carlton palace dubai
It was pleasant time to stay at Carlton Palace Hotel , very convenient and with many shopping and transport facilities near by. Overall a very good hotel to stay
Stayed 7 nights in Nov 2021
Response from Ahmad Asaad on 29 Nov 2022
Dear najib,Thank you for your overall positive response. We are sharing your excitement and awaiting for you to welcome back at Carlton Palace Hotel. Best regards,

2/10 Terrible

Desiree

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Arriving late in the evening with a prepaid non-refundable booking made two months ahead to find out that there is no available room & had to wait for 1&1/2 hours to prepare a room after many disputes with the front desk. Ordered a club sandwich that turned out to be inedible .the room had only one tiny towel no kettle ,tea or coffee ,water ,soap ,hair dryer ,slipper and no safe box and tv remote not functioning. The bathroom was leaking and not repaired during all my stay This is not even a two stars hotel and will never step a foot there. Expedia must verify before posting on their site
Stayed 4 nights in Nov 2021
Response from Ahmad Asaad Director of Operations on 29 Nov 2022
Dear Valued Guest,Thank you for staying with us and for taking time to share your honest feedback. We are sorry to hear that your stay at Carlton Palace Hotel didn’t meet your expectations and that you have experienced issues with the services.Please be assured that we take all the guest comments seriously to improve our serviceWe really hope to have another chance to welcome you back at Carlton Palace Hotel for a better experience.Best Regards,

6/10 Okay

Mohammed

Business traveller
Disliked: Cleanliness
fair
room not smell good
Stayed 1 night in Oct 2021
Response from Ahmad Asaad on 29 Nov 2022
Dear Mohammed,Thank you very much for choosing to stay at Carlton Palace Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

6/10 Okay

Hussein

Business traveller
Liked: Room comfort
Disliked: Staff & service
Poor
I booked a non-smoking room and when I arrival they gave me a smoking room and the is not good and they said there is no other room and this is unprofessional
Stayed 1 night in Sep 2021
Response from Ahmad Asaad on 29 Nov 2022
Dear Hussein,Thank you for choosing to visit Carlton Palace Hotel. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better.With kind regards,

10/10 Excellent

Lenor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Vidya Adams on 21 Sept 2021
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Vidya Adams Cluster Operations Manager

2/10 Terrible

Tolulope

Stayed 5 nights in Aug 2021
Response from Ahmad Asaad on 29 Nov 2022
Dear Tolulope,Allow me to apologize that your recent stay at Carlton Palace Hotel was not to your complete satisfaction in service and product offering may have occurred.Kindest Regards,

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor hotel , poor staff, just imagine , man who work in the reception told us “ this is bad hotel why did u come “ . No security at all, room has old furniture, bed is not comfortable, no hot water in the bathroom , no towels in bathroom , did not get any VIP benefits as a gold member in Expedia. Do not recommend it at all , it is 2 star hotel not 5 at all . Run away from it
Stayed 3 nights in Jun 2021
Response from Vidya on 28 Jun 2021
Dear valued Guest , Thank you choosing Carlton Palace for your recent stay. We are sorry to hear that your experience was not up to expectations and we would like to apologize for the inconvenience caused during your stay. Please rest assured that this is not the usual level of service we strive to provide and we would like to have a chance to investigate the issue if you could share more details. We sincerely hope to welcome you as a Carlton Palace guest in the future. Kind regards, Vidya Adams. Cluster Operations Manager

10/10 Excellent

Yao

Stayed 1 night in Jun 2021
Response from Vidya on 20 Jun 2021
Dear Mr. Yao, Thank you for sharing your feedback, we are glad to hear that you had an excellent your stay with us. Your kind comments are highly appreciated, and we look forward to welcoming you back at Carlton very soon! Best regards, Vidya Adams , Cluster Operations Manager

6/10 Okay

Verified traveller

This hotel is antique in comparison to the other hotels in the Dubai area. It's interior decoration reminds me of the 30s. I like the stairwell; however, I felt like I was on the set of the movie called the "The Shining". The room was clean but the bed was very low. Luckily, I only rented the room for 1 night due to receiving my first vaccination shot.
Stayed 1 night in Apr 2021
Response from Vidya on 11 May 2021
Dear Guest , Thank you for your review, we glad to hear that you had a pleasant stay with us. Your comments are highly appreciated, and your honest feedback on our imperfections help us improve our services. We look forward to welcoming you back at Carlton …. for a better experience! Best regards, Vidya Adams Cluster Operations Manager …...

4/10 Poor

Mr Mohamed

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
The service is a very poor, and one of there management was rude to us after we complain for the opening of the car park Location not ideal and facilty is very old
Stayed 3 nights in Apr 2021
Response from Vidya on 11 May 2021
Dear Mr. Mohammed ,Thank you for staying with us and for taking time to share your honest feedback. It was also a pleasure meeting you here and we are glad that we did manage to resolve the issue with parking . We hope to welcome you back at The Carlton Palace. Kind regards, Vidya Adams …..

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were nice and the place was nice. I would stay here again.
Stayed 1 night in Feb 2021
Response from Ahmad Asaad Director of Rooms on 28 Feb 2021
Dear Brett, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
the rooms are very old and had very very bad smell. i guess they mix smokers with non smokers guests. terrible experience. this can't be 5 stars hotel .
Stayed 1 night in Feb 2021
Response from Ahmad Asaad Director of Rooms on 28 Feb 2021
Dear Valued Guest, Thank you for choosing to stay at Carlton Hotels. We appreciate your invaluable feedback . the matter has been discussed with the department head concerned, We would like to make our sincere apologies for any inconvenience caused to you during your stay. We hope to offer you a better experience the next time you stay with us. Sincerely,

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Old luxury.
Grand hotel with old rooms. Needs some sprucing up as the furniture is very worn and stained for a five star. Excellent staff and service. If it is ever renovated it will be top notch.
Stayed 1 night in Jan 2021
Response from Vidya Adams on 4 Mar 2021
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. Please be rest assured that we are committed to further improvements throughout the hotel in 2021 and beyond. We look forward to welcoming you back! Yours sincerely, Vidya Adams Cluster Operations Manager

4/10 Poor

Oliver

Stayed 3 nights in Jan 2021

4/10 Poor

Oliver

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Not happy swimming pool was under construction and I was looking forward for my morning swims
Stayed 9 nights in Jan 2021
Response from Ahmad Asaad Director of Rooms on 28 Feb 2021
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your invaluable review. I would like to offer our sincere apologies for your inconvenience. the pool right now on operations, We hope to provide a better experience the next time you stay with us. Yours sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2020
Response from Ahmad Asaad Director of Rooms on 28 Feb 2021
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind ratings regarding your experience with us. We look forward to welcoming you back! Yours sincerely,

10/10 Excellent

KeithMcKmight, Kuwait

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m sure the Carlton is a wonderful place to stay. Sadly I was unable to enjoy it because my flights were cancelled I spoke to the hotel and they said they’d cancel the booking and refund me but Expedia would would have to do it. Numerous attempts to contact Expedia were unsuccessful. Maybe this review will reach somebody there. The Emirates flights were cancelled two weeks before travel. I have not seen the charges credited back to my account. I have more upcoming travel in the next 3 weeks booked through Expedia and have to change it all but cannot. How about somebody contacting me? Please?
Stayed 1 night in Mar 2020

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant staff
I've stayed here a few times now, it is an older, grand hotel and the service is always outstanding. I would highly recommend this hotel.
Stayed 6 nights in Feb 2020
Response from Ahmad Asaad Director of Rooms on 28 Feb 2021
Dear Glenn, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely,

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, clean, excellent service and value for money- would recommend
Stayed 2 nights in Feb 2020
Response from Hosni Abdelhadi on 3 Mar 2020
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Hosni Abdelhadi on 2 Mar 2020
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hosni Abdelhadi on 2 Mar 2020
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

10/10 Excellent

Dr Elnasri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Hosni Abdelhadi on 29 Feb 2020
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 Good

Loz, UK

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Friendly staff, hotel clean and breakfast a good selection. Hotel is a little tired and needs updating.
Stayed 3 nights in Feb 2020
Response from Hosni Abdelhadi on 11 Feb 2020
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 Good

Criff, Praslin, Seychelles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel's location is great and with good staff. Jennifer the room attendant was friendly and great
Stayed 7 nights in Jan 2020
Response from Hosni Abdelhadi on 11 Feb 2020
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels