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Reviews of Al Habtoor Polo Resort

5 out of 5
Al Habtoor Polo Resort
Wadi Al Safa 5, Emirates Road 611, Dubai

Reviews

7.6

Good

Rating 10 - Excellent. 27 out of 71 reviews" "
Rating 8 - Good. 19 out of 71 reviews" "
Rating 6 - Okay. 14 out of 71 reviews" "
Rating 4 - Poor. 4 out of 71 reviews" "
Rating 2 - Terrible. 7 out of 71 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
We absolutely loved our 2 day stay. This hotel had everything. We loved all the amenities and made use of the Padel and tennis courts, pool & gym. The hotel itself was so clean and felt very glamorous and new. We loved our room, which faced the polo field. It was very clean, spacious and luxurious. The staff were incredible, including all the reception and pool staff, and also those at the Horse and Hound restaurant where the food was absolutely delicious. We also payed for breakfast in our stay for a great price which was a wonderful buffet with so much choice. They even had a live cooking station for omelettes and eggs. We loved all the activities/ games that were available- for example you could play darts or pool in the Horse and Hound restaurant and they also had a snooker table in the hotel. They have a large chess board and other games by the pool. The only disappointment was that there were no table tennis (ping pong) balls available despite having 2 table tennis tables so please make sure to restock those for future guests. It was lovely seeing the polo horses on the field in the afternoon from our balcony. I wish we could have stayed longer and I look forward to returning again in the future.
Stayed 2 nights in Jan 2024
Response from Osama Esmat | Director of Front Office on 21 Feb 2024
Dear Jennifer,We appreciate the fantastic review and are glad we could be of service.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,Osama Esmat Director of Front Office

2/10 Terrible

Carl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Abdulah

Travelled with group
Disliked: Cleanliness, staff & service
التظافه سيئة جدا و الافطار لا يليق بفندق خمسة نجوم
Stayed 2 nights in Sep 2023

6/10 Okay

Suzanne

Stayed 2 nights in Jun 2023

10/10 Excellent

Darin Bachir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great villa and super clean
Stayed 1 night in Mar 2023
Response from Osama Esmat | Director of Front Office on 16 Mar 2023
Dear Darin, Thank you for taking the time to rate us with the highest score. We will share it with our team to recognize their spectacular job performance. Looking forward to welcoming you soon.Best regards.

10/10 Excellent

YASMIN, England

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good I’m happy
Response from Osama Esmat | Director of Front Office on 16 Mar 2023
Dear Yasmin, Thank you for your review.We are glad that you had an amazing time with us. Looking forward to welcoming you soon.Best reagrds.

10/10 Excellent

Chukwuemeka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, awesome room. Had lots of fun there ;-)
Stayed 4 nights in Nov 2022
Response from Osama Esmat | Director of Front Office on 16 Mar 2023
Dear Chukwuemeka, Thank you for your review. We are happy that you had a great time with us and enjoyed your stay.Looking forward to welcoming you soon.Best regards.

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for the equestrian aficionado. It has an equestrian center with a great indoor and outdoor sitting area. Polo tournaments are amazing. The food at all restaurants are of a very good quality with a vert friendly and welcoming staff. Breakfast is amazing with a wide variety of options. The pool area is great as well. The gym is small but has enough equipment for a basic training.
Stayed 11 nights in Feb 2022

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service
Very poor overall; very expensive.
Went there for the polo and stayed the night. Polo was great and food was nice in Horse and Hound. Service was very slow though, simply not enough staff available. It went further downhill when we had to ring ten times to move rooms due to noise from the dj they set up, even then they moved us to a worse room closer to the dj. There was empty packet of cigarettes left in the non smoking room when we arrived. The room we eventually moved to the shower was stuck on hot. The window wasn’t sealed properly and the ac vent was think with dust. The next day the pool was only one person there serving everyone drinks collecting food etc so for long periods no one was there, for example when he went to collect food from the kitchen. A layer of scum on the tiles in the pool at surface level. The pool was very dirty and had a lot of stuff floating in it. Even then we went back to horse and hound and after 20 minutes left because only one person was there preparing drinks, taking food orders, seating people etc. then when we eventually went back to the room to get our stuff and leave the door had locked from the inside and then maintenance had to break the door down - obviously not the first time it had happened judging by their lack of surprise. Overall it was bad for a budget hotel - for a premium five start price hotel it was shockingly bad and we will not return there. The only positive thing to say was the food in horse and hound we had the first day was nice.
Stayed 1 night in Feb 2022

6/10 Okay

Maximillian

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Vanessa

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We loved the pool and our room as it overlooked the polo field
Stayed 11 nights in Dec 2021

10/10 Excellent

ROZANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Dec 2021

2/10 Terrible

Fatma

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
The service and cleanliness was soooo bad, the hotel clients was not friendly and welcoming.
Stayed 3 nights in Dec 2021

6/10 Okay

Dennis

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Being told we couldn’t use the swimming pool after 3.30pm as the Irish cricket team had booked it.
Stayed 21 nights in Sep 2021

4/10 Poor

Hind

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Run for your life..
We checked me and my daughter as a part of a family group into the hotel it was 5 PM. unfortunately the lobby was too hot it seems air-conditioning was not on. the Arabic gentleman in the reception was very gentle and check in was smooth. Corridors were hot very warm and smells like kitchen. While entering to the room I was surprised that it was small one,no working desk, for a glance it looked OK after stepping in I found that curtains were stained furniture all over the room where scratched and room weird was hot as well. Our family members in the villas complained on low air conditioning as well but it was much better than it was in the hotel it’s self. villas were too far from the main building I need to use club car to reach there. it was funny enough that the receptionists are the same people who will drop you to the villas. unfortunately although my family was there for a staycation I was there to have some time to be around and work which I couldn’t do because it was too hot to work in the room specially with no desk and In the lounge was temporarily hot as well. Menu for room dining was limited and expensive unfortunately taste was awful and cookie quality was too bad. we barely spent the night due to the low conditioning. in the morning I asked reception to come and fix the air conditioning when I found out that it’s a common problem in the whole hotel. Breakfast was another horrible experience Please run for your life and stay away
This was for 115 and too oily 😥
Scratches everywhere
Rust
Stained curtains
Stayed 1 night in Jun 2021
Response from Philippe d’Amat | General Manager on 5 Jul 2021
Dear Guest, Thank you for sharing your valuable review and for choosing to stay with us. We do apologize for the inconveniences experienced with our temporary AC issue, facilities, and breakfast service; these were definitely not a reflection of the standards we strive to deliver. Rest assured the points highlighted have been addressed with the concerned department for improvements. We hope you give us the opportunity to welcome you back in the future, trusting we will serve you better next time. Best Regards, Philippe d’Amat | General Manager

2/10 Terrible

yousef

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
The villa is dirty and very old. The guests there all partying and not comfortable for families at all. The kitchen in the villa not well equipped. The private pool in the villa is too hot, we asked to fix it but they ignored. It was extremely hot. Not all the rooms have towels, we asked for towels and they took more than 1 hour to send it. One of the rooms don’t have shower 🚿, only toilet. The security came each few hours to ask all the guests IDs for the security check!!!!!!!!!! The weirdest ever!!!!! We ordered food and it was horrible and not well cooked. The price was too expensive comparing with other hotels, but the worst. And it’s not recommended at all.
Stayed 1 night in Jun 2021
Response from Philippe d’Amat | General Manager on 16 Jun 2021
Dear Guest, Thank you for taking the time to share your feedback with us. I regret to know of your dissatisfaction, and we sincerely apologize for any inconveniences experienced with the housekeeping and maintenance issues mentioned. As well are sorry to know of the uncomfortable situation experienced due to the noise caused by other guests in the near villas. Please be assured that we have strict guidelines when it comes to noise, for this reason, our security team was visiting the villas looking to stop the disturbance. I have personally taken note of your comments and will be sharing them with the concerned teams for correction. We do hope that you will allow us to welcome you again for a much better experience. Best Regards, Philippe d’Amat | General Manager

10/10 Excellent

HAROUT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jun 2021
Response from Philippe d’Amat | General Manager on 10 Jun 2021
Dear Guest, It was a pleasure to have you as our guest at Al Habtoor Polo Resort. We are thrilled to know that your time with us was a memorable one. We look forward to welcoming you back. Best Regards, Philippe d’Amat | General Manager

4/10 Poor

Hadeer

Liked: Cleanliness
Disliked: Staff & service
Beautiful Hotel, Service needs work
The resort was very nice. Unfortunately the service we received was not good at all. During check in we were not given any hotel information, including information about the restaurants available or breakfast timings. We also ordered room service and had to ask for missing items and unnecessary calls to confirm our order. Breakfast also was a disappointment.
Stayed 1 night in Jan 2021
Response from Khalid Saeed | General Manager on 13 Jan 2021
Dear Guest, Thank you for sharing your feedback with us, and apologies for not meeting your expectations on this occasion. It is very concerning to learn about your experience with our service during your arrival as well as while ordering room service. I can assure you that your review will be discussed with the relevant teams to ensure improvement for our service delivery as per the standards we strive for. We look forward to welcoming you again, trusting that we will serve you better next time. Best Regards, Khalid Saeed | General Manager

2/10 Terrible

Fred, Australia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is 1 star with incompetent Staff. Rooms are very Dirty and old. Rooms don’t get cleaned daily. Had a number of issues. Had to request room cleaning, no towels were left. Very disappointing.
Stayed 14 nights in Dec 2020
Response from Khalid Saeed | General Manager on 5 Jan 2021
Dear Guest, Thank you for taking the time to share your valuable feedback. I regret to learn about your disappointment and the inconveniences faced during your stay with us. The experience you encountered was not a reflection of the standards we strive to deliver to our guests. Rest assured that the points mentioned in your review have been shared with the concerned department for improvements. We look forward to welcoming you again, trusting that we will serve you better next time. Best Regards, Khalid Saeed | General Manager

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas and NY in Dubai
It’s an amazing place to stay in Dubai as you have plenty of space with the Polo Fields etc and the sport facility’s around you and the nearest mall is the Outlet mall at better prices than the city if you need to shop!
Stayed 5 nights in Dec 2020
Response from Khalid Saeed | General Manager on 4 Jan 2021
Dear Tony, Thank you very much for taking the time to share your wonderful experience at our resort. We are happy that you have chosen to stay at Al Habtoor Polo Resort to celebrate the holidays. We look forward to welcoming you once again soon. Best Regards, Khalid Saeed | General Manager

10/10 Excellent

Jemima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location ❤️
Stayed 1 night in Dec 2020
Response from Khalid Saeed | General Manager on 4 Jan 2021
Dear Jemima Thank you for visiting Al Habtoor Polo Resort and sharing your 10 out of 10 review with us. We are delighted to know that you had an outstanding experience at our resort. We look forward to welcoming you back again soon. Best Regards, Khalid Saeed | General Manager

8/10 Good

Menachem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and quiet place
Quiet place, far from the city center. very nice. The staff was courteous, breakfast was satisfying but without many options.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at a beautiful property!!
If you love polo and need a luxurious room away from the hustle bustle of the city, stay here. I love this quiet, beautiful and spacious hotel in the outskirts of the city. I always make sure to stay here during my visits to Dubai. There were a couple of hiccups during my stay here this time around, though, and I only mention these as constructive criticism, i.e., to prevent future stays from being this way. For example, I thought there would be butler service as during my previous stays here, but it turns out that was no longer an option despite the in-room advertisement. The room was worn and torn and the bathroom was a bit untidy. Nonetheless, Mohammad (the manager) and his staff went above and beyond in making sure my stay was perfect by providing me an absolutley equisite, beauitful room and apologetically explained there was no longer any butler service. I hope they will consider reintroducing butler service to the hotel as that was what really attracts people here other than the on-site polo games. The staff were extremely kind, professional, and trustworthy- they even went as far as holding on to an item I had mistakenly left behind after check- out so I was able to pick it up later during my stay in Dubai. When ordering in-room dining, there wasn't an option to just to bill my room despite having been billed for incidentals upon check-in. Bc of the confusion, I ended up cancelling my order. Peraps this could be better handled as well, as the mini bar was empty too.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Hotel . Going back June. Love it. Customer service was on point
Stayed 3 nights in Mar 2020

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

6/10 Okay

NGA I

Liked: Cleanliness, staff & service
3 nights stay at Al Habtoor Polo
The room was okay and the bed is comfy. However, the room that I stayed in, the water is too hot in shower area and cannot adjust with cold water. The breakfast buffet is moderate to have a light breakfast in the hotel. The view is nice looking and far from the city
Stayed 3 nights in Dec 2019
Response from Manu Madan on 22 Jan 2020
Dear Guest, Thank you for your feedback we appreciate your time and efforts your points have been taken care and shared with concerned department for further improvements and training. Best Regards Manu Madan General Manager

10/10 Excellent

MrG, Malta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Well managed and friendly staff, an Oasis in the desert
Stayed 15 nights in Dec 2019
Response from Manu Madan on 22 Jan 2020
Dear Guest, Thank you for your feedback we appreciate your time and efforts and your motivating comments will b shared with all staff. Best Regards Manu Madan General Manager

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019
Response from Manu Madan on 22 Jan 2020
Dear Guest, Thank you for your feedback we appreciate your time and efforts Best Regards Manu Madan General Manager

6/10 Okay

JJ

Liked: Property conditions & facilities, room comfort
I will point out the negatives for your own benefit as follows: A) on first day - upon arrival it took more than 30 minutes for bell boy to take luggage to our room and after calling the reception the claimed they had forgotten the tag number for our luggage B) on second day - breakfast ambiance is very robotic from the service team, they looked almost forced to work - upon returning to room at nite, housekeeping neglected to include an extra bathrobe as in first day there were two, one towel was not replaced, and coffee condiments were not replenished. C) on last day - again breakfast ambiance was full. Also when getting up to get seconds, as in first day, when returning to table the dirty plates were not picked up and had to ask service team. For a 4star hotel, and its grand reputation these were not impressive aspects and could easily spread Into social media as negative points. My decision was not to post it in social media rather let you know privately as I’m myself in the hospitality industry and understand these things happen and can be rectified. Wish you all the best in that in future visits these things would be improved and service brought to the level deserving of your establishment Many thanks
Stayed 2 nights in Nov 2019
Response from Manu Madan on 18 Nov 2019
Dear Guest, Many thanks for your feedback which we will certainly take it as an opportunity to look deeper and improve all areas highlighted by you. We look forward to welcoming you again at our resort. Best Regards Manu Madan General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The property is tired, staff are not attentive, breakfast quality is terrible. Not 5 star.
Stayed 1 night in Sep 2019

8/10 Good

Nael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always feel at home here. It’s my 4th visit and they always welcome me with open arms !
Stayed 7 nights in Apr 2019

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Amazing but service needs improvement check out was . Thanks
Stayed 1 night in Mar 2019
Response from Manu Madan on 1 Apr 2019
Dear Guest Thank you for staying with us and providing us your feedback. Rest assured that the point you’ve highlighted will be personally looked into. Kind regards, Manu Madan General Manager Al Habtoor Polo Resort

2/10 Terrible

Pauline

Disliked: Staff & service
Pafa
The worst hotel I have ever stayed in. I thought I was in the middle of a comedy scene of a film as the service was SO bad it had to be a joke. Complained nothing done.
Stayed 2 nights in Mar 2019
Response from Manu Madan on 1 Apr 2019
Dear Pafa, Thank you for your review following your recent stay with us. We are truly sorry to hear your experience was not up to your expectations. I would be grateful to have the opportunity to hear more about your recent visit so I can personally look into your concerns. Kind regards, Manu Madan General Manager Al Habtoor Polo Resort

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Fantastic hotel, high standard of room and great service.
Stayed 3 nights in Jan 2019
Response from Manu Madan on 25 Mar 2019
Dear Guest, Thank you for your review following your recent visit. We are happy to hear you had a fantastic stay. We look forward to welcome you back in the future. Kind regards, Manu Madan General Manager Al Habtoor Polo Resort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
the hotel unfortunately is miles from anywhere most taxi drivers didnt know where it was. when leaving the hotel it meant waiting up to 20 minutes for a taxi. the breakfast selection was diabolical, compared to the Habtoor hotels we have stayed at, no hot food and lack of variety.The jam was stored in open pots and was covered in flies, even after complaining no action was taken. we had to ask for compensation which we received. the swimming pool was not even 3 star rated and on the day of arrival they were mowing the lawns and grass was flying into the pool. we never used the pool! The gym area was too small and overcrowded if more than 3 people used at the at the same time. the showers in the spa had seriously poor water pressure. Hotel not recommended until they sort themselves out. Apparently only opened in August may be better next year.
Stayed 10 nights in Dec 2018

10/10 Excellent

Sultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AnothervSt Regis
Great hotel, accommodating staff with nothing too much trouble. Love the Spanish / South American Polo theme.
Stayed 3 nights in Feb 2018

10/10 Excellent

Shehzeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely LOVED my stay and couldn't have asked for more. The staff was so incredibly friendly, hospitable and cared for me as if I was a relative. Felt at home. They allowed for an early check in (and late check out) and were so helpful with squeezing in a horseback ride at the stables. The property is beautiful and I'll definitely be staying here in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Staff & service
Nice, but further from the action.
Stayed in a Villa. Spacious rooms, and bathrooms. Only problem was the washing machine. Did laundry before bedtime and water flooded the kitchen. Took some time to get staff to clean and got to sleep very very late.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel. Clean and well appointed room. Woke up to construction going on early morning that I wasn't advised about. Overall very good hotel. Poor location.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite hotel
Nice hotel for who is like a hours riding also who want to learn how to ride , I also tried the Argentina restaurant it was nice food I mean the main course and salad but the starter quit good , the room is nice and clean also the bathroom it was nice , they give late check out

10/10 Excellent

Kerim, Wondelgem

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2023
Response from Osama Esmat | Director of Front Office on 17 Apr 2023
Dear Kerim, Thank you for your ratinng.

8/10 Good

Lars

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2023
Response from Osama Esmat | Director of Front Office on 17 Apr 2023
Dear Lars, Thank you for your rating.

10/10 Excellent

PINAS

Stayed 7 nights in Dec 2022
Response from Osama Esmat | Director of Front Office on 16 Mar 2023
Hi Pinas, Thank you for rating us with the highest score. We are lad to know that you had a great time with us.Looking forward to welcoming you again in the future. Best regards.